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Marketatechproducttoa
Non-TechSavvyAudience
6 Preliminary Insights
Millennialsarealltherage
Marketers Are Spending
500% More on
Millennials Than All
Others Combined.
AdWeek
Theyjustgetit
They’re on their phones and laptops all day. They use technology in their
personal lives and they work at startups (or want to, or know people who do).
70%
of the country’s
disposable
income will be
controlled by
adults age 50 or
older by 2017.
Nielsen-BoomAger
Study
Example: B2B
equipment
suppliers in
the U.S. make
$2.2 TRILLION
dollars in
sales every
year.
Whatabouteveryoneelse?
1. They are a significant segment of our population.
2. They are movers and shakers (a.k.a. decisionmakers and big spenders).
3. Figuring out how to reach them can unleash huge potential.
Problem:
[B2c]Howcananolder(Less“pluggedin”)audiencegetexcited
aboutnewtechnology?
[B2B]Howcanbusinessessteepedinthetraditionalwayofdoing
businessgetexcitedaboutnewtechnology?
Solution:Marketing=Education
ATypicalKinnekSupplier
★ Company founded: 1984
★ Job title: CEO
★ Size of company: 100 people
★ Familiar software: Quickbooks
★ Website quality: Poor
★ Communication with customers:
Phone, email, in person
★ Customer acquisition strategy:
Word of mouth, Trade shows, Print
ads
1.Startwiththebigpicture
Put the product in context of sweeping shifts that are
changing their way of living or doing business.
2.Don’tAssumeAnything
Explain the product thoroughly, building up from the ABCs.
3.ApproachTheminfamiliarterritory
If you are trying to disrupt trade shows, go to trade shows.
We spoke to over
1000 new contacts
at Craft Brewers
Conference 2016 (in
B2B, this is a
lot!)
4.Experimentwithnon-Digitalchannels
Inform them in the way they are used to receiving
information.
5.Showthempeerswhogetit
Competition is a great incentive.
https://kinnek.
com/supplier/casestudy/liquid-bottles-
llc
6.Usetheproductitselftoteachgoodbehaviors
One of the most undervalued marketing channels is the
product itself.
In-product messaging through Intercom has open rates of over 80% and
clickthrough rates of over 20% (as opposed to 30% and 10% respectively
through email)
1. Startwiththebigpicture
2. Don’tassumeanything
3. Approachtheminfamiliarterritory
4. Experimentwithnon-digitalchannels
5. Showthempeerswhogetit
6. Usetheproductitselftoteachgood
behaviors
COMICRELIEF
MansiKothari
ProductMarketingManager
Mansi@Kinnek.com

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Marketing a Tech Product to a Non-Tech Savvy Audience

Editor's Notes

  1. -explain Kinnek and our audience -explain our marketing structure -caveat: Kinnek is learning too (quantitative and qualitative)