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Market Research Implementation Plan of SJH GreenSteam 
By Stephanie Mcnair 
Through expanding the business; SJH Green Steam wanted to enter into the residential cleaning market with a 
new cleaning product & service. This service would significantly improve a customer’s quality of life through 
the use of cleaning with no chemicals. 
Market Research Problem 
Studies show that cleaning with household chemicals cannot safely sanitize and disinfect surfaces like vapor 
steam. There is scientific evidence that show the use of household cleansers is harmful our bodies. Chemical 
companies are not truthful with the consumer and has made a point of hiding the harmful effects of using 
their products over time. It is important to educate the consumer on the significance of using harmful 
chemicals and to demonstrate the positive aspects of cleaning with vapor steam. In cleaning with vapor steam 
(green cleaning) customers are eliminating the use of hazardous cleaning chemicals. 
The Research Approach 
A secondary research was performed along with a SWOT and Porter 5 Forces Analysis. The information for 
both analyses obtained in part from Full Sail’s EBSCO HOST database and Google Scholar search. There is 
without a doubt multiple reasons why we should continue on with conducting a primary research survey 
which will consist of ten modified questions conducted on Survey Monkey. 
Validity and Liability 
Validity and liability of the secondary survey conducted via roundtable discussion. Respondents from class 
were given a survey and completing the survey offered feedback. Based on the feedback there were several 
adjustments and modifications made to the line of questions asked. 
The primary survey distribution 
Distribution of the survey through different marketing channels. Using a link from Survey Monkey, links to be 
placed on Facebook, Twitter, Pinterest, LinkedIn and Tumblr. A link sent via email blast to SJH Green Steam’s 
customer list. The landing page created for the survey link which will be for those who click through from an 
online ad. For web visitors, there will be a link embedded on the website and a banner encouraging their 
participation. Each placement will encourage viewer and participants to share the link with their friends. 
Key findings 
The data from Survey Monkey’s showed that after reading the introduction on vapor steam cleaning 83.33% 
became interested. 60% of the respondents have shown interested in learning more about vapor stream 
cleaning’s actual benefits. The findings from the study are a definite indication that primary research should 
continue. There is an audience interested in learning more about the powerful and accurate benefits of vapor 
steam cleaning. 
Our residential product line is a complete package with a price point of $1800.
The survey will be distributed through various marketing channels and through 
communicate through our company blog, newsletter and website posting. 
Our customer segments include: Residential home owners, Renters and 
apartment complex owners 
Our target market is residential customers. 
Competition: 
SJH Position: 
No real competition few companies offer vapor steam cleaning. Name 
recognition, our machines produced by Technovap. There are so many uptapped 
opportunities in vapor steam cleaning. And our financial benefits are that we can 
set our own pricing. 
Threats - Market is slow and new technology has not caught up. Vapor steam can 
be a difficult market to break into. 
Opportunities: To grow are boundless, health and lifestyle influences, unlimited 
services and industries you can service. 
Primary data 
The questions have been modified from the original questions. The modified 
questions will ask the consumer specific topics as it relates to cleaning. The 
findings from the study are a definite indication that primary research should 
continue. There is an audience interested in learning more about the powerful 
and health benefits of vapor steam cleaning 
Customers 
Wants – save money, save on cleaning time and versatile cleaner 
Needs: A cost effective way to clean, Safe way to clean 
Conclusions
These questions will give SJH Green Steam a better understanding of how 
consumers view chemical cleaners and how to best educate the consumer on 
switching to vapor steam. 
Recommendations: to proceed with the primary survey.

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Market research implementation plan of SJH GreenSteam

  • 1. Market Research Implementation Plan of SJH GreenSteam By Stephanie Mcnair Through expanding the business; SJH Green Steam wanted to enter into the residential cleaning market with a new cleaning product & service. This service would significantly improve a customer’s quality of life through the use of cleaning with no chemicals. Market Research Problem Studies show that cleaning with household chemicals cannot safely sanitize and disinfect surfaces like vapor steam. There is scientific evidence that show the use of household cleansers is harmful our bodies. Chemical companies are not truthful with the consumer and has made a point of hiding the harmful effects of using their products over time. It is important to educate the consumer on the significance of using harmful chemicals and to demonstrate the positive aspects of cleaning with vapor steam. In cleaning with vapor steam (green cleaning) customers are eliminating the use of hazardous cleaning chemicals. The Research Approach A secondary research was performed along with a SWOT and Porter 5 Forces Analysis. The information for both analyses obtained in part from Full Sail’s EBSCO HOST database and Google Scholar search. There is without a doubt multiple reasons why we should continue on with conducting a primary research survey which will consist of ten modified questions conducted on Survey Monkey. Validity and Liability Validity and liability of the secondary survey conducted via roundtable discussion. Respondents from class were given a survey and completing the survey offered feedback. Based on the feedback there were several adjustments and modifications made to the line of questions asked. The primary survey distribution Distribution of the survey through different marketing channels. Using a link from Survey Monkey, links to be placed on Facebook, Twitter, Pinterest, LinkedIn and Tumblr. A link sent via email blast to SJH Green Steam’s customer list. The landing page created for the survey link which will be for those who click through from an online ad. For web visitors, there will be a link embedded on the website and a banner encouraging their participation. Each placement will encourage viewer and participants to share the link with their friends. Key findings The data from Survey Monkey’s showed that after reading the introduction on vapor steam cleaning 83.33% became interested. 60% of the respondents have shown interested in learning more about vapor stream cleaning’s actual benefits. The findings from the study are a definite indication that primary research should continue. There is an audience interested in learning more about the powerful and accurate benefits of vapor steam cleaning. Our residential product line is a complete package with a price point of $1800.
  • 2. The survey will be distributed through various marketing channels and through communicate through our company blog, newsletter and website posting. Our customer segments include: Residential home owners, Renters and apartment complex owners Our target market is residential customers. Competition: SJH Position: No real competition few companies offer vapor steam cleaning. Name recognition, our machines produced by Technovap. There are so many uptapped opportunities in vapor steam cleaning. And our financial benefits are that we can set our own pricing. Threats - Market is slow and new technology has not caught up. Vapor steam can be a difficult market to break into. Opportunities: To grow are boundless, health and lifestyle influences, unlimited services and industries you can service. Primary data The questions have been modified from the original questions. The modified questions will ask the consumer specific topics as it relates to cleaning. The findings from the study are a definite indication that primary research should continue. There is an audience interested in learning more about the powerful and health benefits of vapor steam cleaning Customers Wants – save money, save on cleaning time and versatile cleaner Needs: A cost effective way to clean, Safe way to clean Conclusions
  • 3. These questions will give SJH Green Steam a better understanding of how consumers view chemical cleaners and how to best educate the consumer on switching to vapor steam. Recommendations: to proceed with the primary survey.