This document provides an overview and table of contents for the 5th edition of the textbook "Direct Digital & Data-Driven Marketing" by Lisa Spiller. The textbook is divided into 4 parts covering topics such as developing and measuring direct marketing strategies, creating and placing direct marketing campaigns, serving and adapting to customers and markets, and applications and careers in direct marketing. It includes comprehensive cases, appendices on direct marketing campaigns and careers, and a glossary. The document is dedicated to direct marketing legend Martin Baier and his contributions to the field.
Social media & large, global B2B companiesPaul Holthuis
Useful presentation focusing on social media, especially for lager b2b companies. Advise included for implementation, social strategy, organizational aspects, the creation of appropriate content, monitoring the internet, and a lot more.
Welcome to the 11th Annual B2B Content Marketing Benchmarks, Budgets, and Trends report. You may notice this year’s report feels different than past years and that’s by design. A year like no other required an approach like no other.
As in past years, we fielded the survey during the summer. We asked many of the same questions as last year but added new ones to see how content marketers were faring several months into the pandemic.
Although the data did not reveal drastic reductions in content marketing resources, many respondents shared in the fill-in comments their challenges of having to do more with less. Others shared their concerns about trying to reach audiences in an overcrowded virtual world.
Nevertheless, one thing stood out: Content marketers are resilient. Most have met the challenges of the pandemic head-on: They’re adapting quickly—and they believe in the value their content provides.
Welcome to our fifth annual report on the content marketing practices of manufacturers. Content Marketing Institute (CMI) has been conducting annual content marketing research since 2010, but because our data indicated that manufacturers were slower than other industries to adopt content marketing, we didn’t begin producing a manufacturing report until 2014.
It’s been exciting to watch more and more manufacturers launch content marketing initiatives with each passing year. And for those that are just starting out – or are at a standstill – there are lessons to learn from companies that are further along in their content marketing maturity.
Forrester’s study: Discover How Marketing Analytics Increases Business Perfor...Nicolas Valenzuela
Invest In An Integrated Platform To Address Challenges Of Device Proliferation And Data Complexity
**Creemos en la cooperacion del conocimiento. Compartido por www.andabi.com
Welcome to our annual B2C Content Marketing Benchmarks, Budgets, and Trends report. Here we present the results from B2C marketers who replied to our 11th Annual Content Marketing Survey. The events of 2020 have certainly reshaped how organizations conduct their marketing. At the time of this survey, content marketers were still reeling from the events that took place during the first half of 2020. As we usher in 2021, we are still facing constant change and uncertainty.
Many B2C marketers reported adjusting quickly when the pandemic hit; perhaps their companies were doubling down on digital, heavily engaging in virtual events, or trying to keep on top of rapidly changing analytics resulting from more people being at home and online. All these scenarios created the need for new content, formats, and strategies.
As we move into 2021 in a world where most gatherings are still limited, direct-to-consumer will continue to drive B2C. Successful B2C marketers will focus on creating content experiences and building relationships in the digital world.
Welcome to B2C Content Marketing 2019—Benchmarks, Budgets, and Trends. This report presents the results from the B2C marketers who took our ninth annual content marketing survey.
Our research has consistently shown that creating brand awareness is a top goal for B2C content marketing. However, many of this year’s survey respondents also reported strong concern for using content to solidify existing relationships (see page 13).
Content that can be effective at building loyalty takes many shapes and forms today, for example:
- Videos and social media stories that entertain
- In-person events that create a sense of community and belonging
- Podcasts that inspire
- Live or virtual experiences that evoke emotion
- Articles, guides, newsletters, etc., that provide information
Obviously, the list goes on. The point is, that while driving people to content is critical, giving them reasons to keep coming back will grow long-term success!
Social media & large, global B2B companiesPaul Holthuis
Useful presentation focusing on social media, especially for lager b2b companies. Advise included for implementation, social strategy, organizational aspects, the creation of appropriate content, monitoring the internet, and a lot more.
Welcome to the 11th Annual B2B Content Marketing Benchmarks, Budgets, and Trends report. You may notice this year’s report feels different than past years and that’s by design. A year like no other required an approach like no other.
As in past years, we fielded the survey during the summer. We asked many of the same questions as last year but added new ones to see how content marketers were faring several months into the pandemic.
Although the data did not reveal drastic reductions in content marketing resources, many respondents shared in the fill-in comments their challenges of having to do more with less. Others shared their concerns about trying to reach audiences in an overcrowded virtual world.
Nevertheless, one thing stood out: Content marketers are resilient. Most have met the challenges of the pandemic head-on: They’re adapting quickly—and they believe in the value their content provides.
Welcome to our fifth annual report on the content marketing practices of manufacturers. Content Marketing Institute (CMI) has been conducting annual content marketing research since 2010, but because our data indicated that manufacturers were slower than other industries to adopt content marketing, we didn’t begin producing a manufacturing report until 2014.
It’s been exciting to watch more and more manufacturers launch content marketing initiatives with each passing year. And for those that are just starting out – or are at a standstill – there are lessons to learn from companies that are further along in their content marketing maturity.
Forrester’s study: Discover How Marketing Analytics Increases Business Perfor...Nicolas Valenzuela
Invest In An Integrated Platform To Address Challenges Of Device Proliferation And Data Complexity
**Creemos en la cooperacion del conocimiento. Compartido por www.andabi.com
Welcome to our annual B2C Content Marketing Benchmarks, Budgets, and Trends report. Here we present the results from B2C marketers who replied to our 11th Annual Content Marketing Survey. The events of 2020 have certainly reshaped how organizations conduct their marketing. At the time of this survey, content marketers were still reeling from the events that took place during the first half of 2020. As we usher in 2021, we are still facing constant change and uncertainty.
Many B2C marketers reported adjusting quickly when the pandemic hit; perhaps their companies were doubling down on digital, heavily engaging in virtual events, or trying to keep on top of rapidly changing analytics resulting from more people being at home and online. All these scenarios created the need for new content, formats, and strategies.
As we move into 2021 in a world where most gatherings are still limited, direct-to-consumer will continue to drive B2C. Successful B2C marketers will focus on creating content experiences and building relationships in the digital world.
Welcome to B2C Content Marketing 2019—Benchmarks, Budgets, and Trends. This report presents the results from the B2C marketers who took our ninth annual content marketing survey.
Our research has consistently shown that creating brand awareness is a top goal for B2C content marketing. However, many of this year’s survey respondents also reported strong concern for using content to solidify existing relationships (see page 13).
Content that can be effective at building loyalty takes many shapes and forms today, for example:
- Videos and social media stories that entertain
- In-person events that create a sense of community and belonging
- Podcasts that inspire
- Live or virtual experiences that evoke emotion
- Articles, guides, newsletters, etc., that provide information
Obviously, the list goes on. The point is, that while driving people to content is critical, giving them reasons to keep coming back will grow long-term success!
Greetings Marketers,
Welcome to B2C Content Marketing Benchmarks, Budgets, and Trends—North America. This is the companion report to the B2B research we released in September 2017. The data presented in both reports was generated from our eighth annual content marketing survey. One of our key observations this year is that while B2C marketers reported slightly higher levels of overall content marketing success compared with last year, there was a decrease among those who agreed their organization has realistic expectations about what content marketing can achieve. A documented content marketing strategy can help, as it sets expectations for what teams should prioritize; yet, only 38% of B2C marketers reported having one.
Our annual research has consistently shown that those who document their content marketing strategy get better results than those who don’t. Another important key to success is an efficient workflow process (page 4 shows how top-performing B2C marketers rate their project management flow and other distinguishing characteristics that set them apart from their peers). We hope these research findings will be helpful as you consider which content marketing priorities to focus on in the year ahead.
Welcome to the Manufacturing Content Marketing Benchmarks, Budgets, and Trends with Insights for 2022 report. This report looks back on the last 12 months and includes expectations for 2022.
This year’s research suggested that the pandemic awoke a sleeping giant – content marketing, that is. Without in-person events and face-to-face selling, many who had previously paid little attention to content marketing suddenly became aware of its power. More content marketers got a seat at the table and helped keep many businesses on their audiences’ radar. Some discovered new audiences altogether.
Videos and virtual events/webinars were big over the last 12 months with the manufacturing marketers we surveyed. In addition, 85% expect continued investment in video in 2022, making it the top area of predicted investment.
Yet manufacturing marketers continue to face content marketing challenges within their organizations: 51% said they are challenged with creating valuable content instead of sales-oriented content as well as with overcoming the traditional marketing and sales mindset. Fifty percent said they are challenged with accessing subject matter experts to create content. If manufacturing marketers can overcome these challenges, they’ll improve their odds of achieving greater content marketing success in the coming year.
Greetings Technology Marketers,
Welcome to our annual Technology Content Marketing: Benchmarks, Budgets, and Trends—North America report.
I’m pleased to announce the percentage of technology marketers that reported high levels of overall content marketing
success increased from 24% last year to 31% this year—another 50% reported moderate success. Like last year, nearly 70%
said their organization is much/somewhat more successful with content marketing compared with one year ago.
For a glimpse into how the top-performing content marketers operate, see the chart on page 4. You’ll note that these
marketers report high levels of commitment; document their content marketing strategy; are focused on building audiences;
and are given ample time to produce content marketing results, among other distinguishing factors.
Technology is rapidly changing the processes around content marketing. We look forward to watching how things progress
and reporting back to you again next year.
[Research] The State of B2B Marketing TrainingMarketingProfs
Only 19% of B2B marketers feel very prepared for their future in marketing.
Yikes.
And only 31% feel their team is very effective in their roles. A quarter don’t think everyone on their team has a basic understanding of marketing.
A third feel burned out. And two-thirds are seeking new job opportunities.
Double, triple, quadruple (!) yikes.
These are among the key findings of the inaugural MarketingProfs State of B2B Marketing Training Report.
So what’s going on? And more importantly, how can marketing reverse these trends in 2022? (And beyond.)
Our data (and experience) shows that marketing teams are participating in training. But it’s not helping them be as effective in their roles as it should, and it’s not helping them feel confident about their future.
In other words: Offering team access to training is a good thing. But access alone just isn’t enough.
Our data shows that how marketing organizations train their teams directly impacts how prepared marketers feel. And there are many specific, actionable things marketing leaders can do to move teams from where they are… to where they need to be.
Read on to learn what the “state of the state” is in B2B marketing training.
But more importantly, learn from the marketers who are doing things a bit differently and feeling more prepared. The end of the report outlines the specific steps Marketing leaders can take right now to future-proof their own teams.
B2C Content Marketing: 2013 Benchmarks, Budgets, and Trends—North AmericaMarketingProfs
MarketingProfs produced B2C Content Marketing: 2013 Benchmarks, Budgets, and Trends (North America) in partnership with the Content Marketing Institute. Our goal was to give you a clear view of the State of B2C Content Marketing. Among the questions this report answers: What's really happening? What are your biggest content marketing challenges? What slice of the budget will be dedicated to content next year, and what social channels are most relevant?
B2B Content Marketing: 2013 Benchmarks, Budgets, and Trends—North AmericaMarketingProfs
B2B marketers are spending more, using more tactics, and distributing their content on more social networks than they have in years past, according to the latest findings of a study from MarketingProfs and the Content Marketing Institute.
There is also more uncertainty, however, the study found: B2B marketers are more uncertain whether they are using various content marketing tactics effectively.
The definitive-guide-to-social-media-marketing-marketoTara Boras
A good guide for those of us that have been working in a more "traditional" communications Ad/Marketing role as to why social media is one of the most powerful ways to reach and engage with consumers today. And why it's one of the most effective (and perhaps cost-effective) channels to connect with your audience.
Hiubang marketing communication - Company ProfileIshak Tanoto
#HMC is a digital marketing consultancy which specialize in digital communication, social media marketing, online PR and online advertising.
Building the bridge to Challenger Brands’ consumers/target market
New Product Strategy- Online Marketing Manu Fotedar
Companies allow more people and a greater variety of audiences to view their latest products and services. This strategy effectively tests instead of assumes which markets and audiences will convert well, ultimately reducing the risk of no sales at all.
Greetings Marketers,
Welcome to B2C Content Marketing Benchmarks, Budgets, and Trends—North America. This is the companion report to the B2B research we released in September 2017. The data presented in both reports was generated from our eighth annual content marketing survey. One of our key observations this year is that while B2C marketers reported slightly higher levels of overall content marketing success compared with last year, there was a decrease among those who agreed their organization has realistic expectations about what content marketing can achieve. A documented content marketing strategy can help, as it sets expectations for what teams should prioritize; yet, only 38% of B2C marketers reported having one.
Our annual research has consistently shown that those who document their content marketing strategy get better results than those who don’t. Another important key to success is an efficient workflow process (page 4 shows how top-performing B2C marketers rate their project management flow and other distinguishing characteristics that set them apart from their peers). We hope these research findings will be helpful as you consider which content marketing priorities to focus on in the year ahead.
Welcome to the Manufacturing Content Marketing Benchmarks, Budgets, and Trends with Insights for 2022 report. This report looks back on the last 12 months and includes expectations for 2022.
This year’s research suggested that the pandemic awoke a sleeping giant – content marketing, that is. Without in-person events and face-to-face selling, many who had previously paid little attention to content marketing suddenly became aware of its power. More content marketers got a seat at the table and helped keep many businesses on their audiences’ radar. Some discovered new audiences altogether.
Videos and virtual events/webinars were big over the last 12 months with the manufacturing marketers we surveyed. In addition, 85% expect continued investment in video in 2022, making it the top area of predicted investment.
Yet manufacturing marketers continue to face content marketing challenges within their organizations: 51% said they are challenged with creating valuable content instead of sales-oriented content as well as with overcoming the traditional marketing and sales mindset. Fifty percent said they are challenged with accessing subject matter experts to create content. If manufacturing marketers can overcome these challenges, they’ll improve their odds of achieving greater content marketing success in the coming year.
Greetings Technology Marketers,
Welcome to our annual Technology Content Marketing: Benchmarks, Budgets, and Trends—North America report.
I’m pleased to announce the percentage of technology marketers that reported high levels of overall content marketing
success increased from 24% last year to 31% this year—another 50% reported moderate success. Like last year, nearly 70%
said their organization is much/somewhat more successful with content marketing compared with one year ago.
For a glimpse into how the top-performing content marketers operate, see the chart on page 4. You’ll note that these
marketers report high levels of commitment; document their content marketing strategy; are focused on building audiences;
and are given ample time to produce content marketing results, among other distinguishing factors.
Technology is rapidly changing the processes around content marketing. We look forward to watching how things progress
and reporting back to you again next year.
[Research] The State of B2B Marketing TrainingMarketingProfs
Only 19% of B2B marketers feel very prepared for their future in marketing.
Yikes.
And only 31% feel their team is very effective in their roles. A quarter don’t think everyone on their team has a basic understanding of marketing.
A third feel burned out. And two-thirds are seeking new job opportunities.
Double, triple, quadruple (!) yikes.
These are among the key findings of the inaugural MarketingProfs State of B2B Marketing Training Report.
So what’s going on? And more importantly, how can marketing reverse these trends in 2022? (And beyond.)
Our data (and experience) shows that marketing teams are participating in training. But it’s not helping them be as effective in their roles as it should, and it’s not helping them feel confident about their future.
In other words: Offering team access to training is a good thing. But access alone just isn’t enough.
Our data shows that how marketing organizations train their teams directly impacts how prepared marketers feel. And there are many specific, actionable things marketing leaders can do to move teams from where they are… to where they need to be.
Read on to learn what the “state of the state” is in B2B marketing training.
But more importantly, learn from the marketers who are doing things a bit differently and feeling more prepared. The end of the report outlines the specific steps Marketing leaders can take right now to future-proof their own teams.
B2C Content Marketing: 2013 Benchmarks, Budgets, and Trends—North AmericaMarketingProfs
MarketingProfs produced B2C Content Marketing: 2013 Benchmarks, Budgets, and Trends (North America) in partnership with the Content Marketing Institute. Our goal was to give you a clear view of the State of B2C Content Marketing. Among the questions this report answers: What's really happening? What are your biggest content marketing challenges? What slice of the budget will be dedicated to content next year, and what social channels are most relevant?
B2B Content Marketing: 2013 Benchmarks, Budgets, and Trends—North AmericaMarketingProfs
B2B marketers are spending more, using more tactics, and distributing their content on more social networks than they have in years past, according to the latest findings of a study from MarketingProfs and the Content Marketing Institute.
There is also more uncertainty, however, the study found: B2B marketers are more uncertain whether they are using various content marketing tactics effectively.
The definitive-guide-to-social-media-marketing-marketoTara Boras
A good guide for those of us that have been working in a more "traditional" communications Ad/Marketing role as to why social media is one of the most powerful ways to reach and engage with consumers today. And why it's one of the most effective (and perhaps cost-effective) channels to connect with your audience.
Hiubang marketing communication - Company ProfileIshak Tanoto
#HMC is a digital marketing consultancy which specialize in digital communication, social media marketing, online PR and online advertising.
Building the bridge to Challenger Brands’ consumers/target market
New Product Strategy- Online Marketing Manu Fotedar
Companies allow more people and a greater variety of audiences to view their latest products and services. This strategy effectively tests instead of assumes which markets and audiences will convert well, ultimately reducing the risk of no sales at all.
An Emerging Trend is a topic area that is growing in interest and utility over time.
This presentation will cover the Basic Meaning of Marketing & will also be showing the latest 21st century trends involve in the process so as to explore the company in every aspect.
This book offers you a short cut for the marketing exams. It contains frequently asked 580 questions, out of a question bank of over 1600 questions. I have reviewed whole syllabuses of many marketing courses in Diploma to Undergraduate level and have included questions on fundamental concepts and terms that are tested in a marketing exam.
I have purposely avoided questions that are easy and not tested frequently to bring down the load on students to study on marketing MCQs. Hence, this book will take away a big burden on students in reading the whole syllabus, sifting, selecting important questions from big question banks and memorizing all of them.
In addition to helping students in answering MCQs, this book provides a revision of the whole syllabus offered in a marketing course. Therefore, the knowledge gathered by answering MCQs in this book will surely help the student to write short and essay type answers as well with confidence.
8 Must-Dos for Your 2014 Content Marketing PlanMike Corak
Econsultancy, ethology's Mike Corak, and New York Times Best Selling Author of Youtility, and President of Convince & Convert, Jay Baer, webinar focused on helping prep for 2014 Content Marketing Planning, discussion includes:
1 - How to refocus your content efforts around help, not hype
2 - When and how to use social media to promote your content, and vice versa
3 - What trends and best practices you should use for staffing your content marketing program
4 - Why integrating your content marketing efforts will maximize return
5 - How to better understand your customers, and develop insights for content topics
6 - How to pick the right content execution for each topic
7 - How to measure the impact of your content efforts
8 - How much should you be spending on content marketing in 2014
Ten things that i have learnt in my marketing career_Talk at AICAR Business S...Rohit Varma
The title pretty much describes it all. Marketing is a discipline with tremendous potential and its pursuit as a career very fulfilling i.e. rewarding. This talk at AICAR B-School draws on anecdotes from my two decades plus as a marketer.
As a speaker on a panel discussion at the recent Brand Innovators Summit, I focused my talk on employee advocacy at Avanade and how social media activity can be maximized with emerging technologies such as a dedicated social media sharing portal.
The FIFA World Cup was the winning topic for many marketers this summer. Big brands, B2B and B2C alike, jumped on the real-time marketing bandwagon. Who could resist the opportunity to engage with the 3.6 billion people watching the games? Before that, this year’s Super Bowl was a big inspiration for marketing in the moment.
While customers are more distracted than ever, the only things to capture their focus are the virtues of the present: relevance of time, message, and personal value. However, global public sporting events don’t happen every day. Neither do national holidays. Building awareness, preference, and brand-consumer relationships takes an everyday focus on real-time relevancy. Brands that listen to consumers in their day-to-day lives, tap into their mindset, and engage with response-driven conversations, strengthen customer relationships, and build brand loyalty and purchasing power.
You don’t want to fall behind in the engagement competition. Join us for this webinar to hear from our panel of experts and take part in the conversation about:
• Planning ahead for real-time marketing opportunities
• Meeting consumer’s expectations for timely engagement
• Identifying conversations to add brand value for consumers
• Best practices for discovering more moments to engage
• Setting employees up for real-time marketing success
This presentation contains everything you need to know about marketing. Which contains definition, history, importance, skills required job description, etc. of marketing
Care about learning 'The Social Enterprise of 2014' You will find this deck presented by Bhupendra Khanal (CEO, Simplify360) during Digital Marketing Webinar for Digital Vidya. Interested in attending similar Webinar Live? Register Now at http://www.digitalvidya.com/webinars/
Similar to 12 direct digital & data drivenmarketing (20)
number 1answer this in a paragraphShare the findings of your DiS.docxabhi353063
number 1
answer this in a paragraph
Share the findings of your DiSC assessment. How can you integrate and relate to individuals with different personality and leadership styles? Include some specific examples.
number 2
reply to this persons post
Having not taken a test like this in quite some time, I was anxious to see how the 10 years in a management role may have affected my results.
The assessment showed I have a blend of both Dominant and Inspiring traits. My Dominant traits are probably a little stronger than my Inspiring traits. Some words that describe me are: Directive, Decisive, Driven and Interactive. I am task-oriented, and probably get a great deal done. I probably like problem solving and getting results. I am comfortable interacting with others to make things happen.
These results describe me to a T. In my former role, I managed a group of 12 people who supported the efforts of a National Accounts sales team for a large packaging company. We supported a sales portfolio of almost $2billion and dealt with multiple priorities and deadlines almost daily.
I come from a very small town mid-westerner background (high school graduating class of 98 -- that's people, not the year), so I can communicate with people from all walks of life. I was the only person in the office who knew the cleaning crew by name, yet the CEO knew mine. My dad was an iron worker and my mom a homemaker, but they owned several small businesses when I was growing up, so I guess I get my business sense from being raised in that type of environment.
I'm intrigued by what makes people "tick" and I think that helps me interact with people with other leadership styles. My style is very direct (obviously), but I have had the most success leading and managing people because I treat people how I want to be treated and I don't expect anyone to do anything I wouldn't do.
My leadership style served me well for 10 years after which time the company I worked for was bought by another company. The new company had different business philosophies, which included all employees being in Atlanta, with less experience, working for less money, so my department and I were laid off.
I am employed again, but not in a management role, and I struggle with the management and leaders as their style is quite different from mine and my prior boss. I have never encountered so many people who are miserable at their job, so I'm anxious to see what I can learn from this course.............jane
number 3
answer in a paragraph
Define the term "dominant culture", and in your own words give an example of an aspect of dominant culture in current American society. How does this feature of dominant culture function within our society? How did it function during the postwar era in the United States? What are some of the values or mores present within this aspect of dominant culture?
number 4
reply to post
I view dominant culture as being the "popular" thoughts of usually the majo.
number 1complete the attached test called the urbulence Tole.docxabhi353063
number 1
complete the attached test
called the
urbulence Tolerance Test
, and then answer the question:
What are the implications of your 'change tolerance' for you as a leader? As a follower? How does one become more comfortable with change?
number 2 reply to this based on the above question
On the test, I received a 1.54, which apparently seemed to be the average for the MBA students. I feel that I am actually quite tolerant to change in my current position as a manager. I have to be open to changes on a daily basis because it is a way of life in the corporate environment. As Yukl states, "Relevant competencies identified in more recent research include emotional intelligence, social intelligence, systems thinking, and the ability to learn and adapt to change" (2006, pg. 209). It's important to be able to handle change with acceptance and grace, and try to stay positive. That is how I stay comfortable with change in as a leader and follower, look at it in a way that is positive and feel that I will only grow and learn from the situation. If there were no changes, life would be boring. :) Each day is a new adventure so try to see everything as a good thing even if it seems a bit scary.
Yukl, Gary. (2006). Leadership in Organizations (6th ed.). Upper Saddle River, New Jersey : Pearson
number 3
How did the media portray the Vietnam War during the 1970's? How did this affect popular youth culture?
number 4
repy to this based on the above question
The television news industry is a business with a profit motive before it is a public service; consequently, producers and reporters attempt to make the news more entertaining by airing stories that involve conflict, human impact, or morality. Television news did not find material that was dramatic enough until the number of American troops was raised to 175, 000 in July 1965 (Hallin, 1986, p.115). Combat, interviews with American soldiers, and helicopter scenes all provided the television news industry with the drama that it required. The networks set up permanent bureaus in Saigon and sent hundreds of correspondents there throughout the war. From 1965 through the Tet Offensive in 1968, 86 percent of the CBS and NBC nightly news programs covered the war, focusing mostly on ground and air combat (Bonior, Champlin, Kolly, 1984, p.4). This coverage was generally very supportive of U.S involvement in the war and of the soldier himself until 1967. The media labeled the conflict as a "good guys shooting Reds" story so that it could fit into the ongoing saga of the Cold War (Wyatt, 1995, p.81).
In the wake of such death and destruction, it isn’t surprising that peace, love and sexual freedom became the mantra of a new generation. The youth movement challenged authority on all fronts, and authority frequently fought back. As the Sixties unfolded, no institution remained untouched, no belief unchallenged. It was a climatic decade. A dashing young president was shot only two brief years a.
number 1Are you a born leader If yes, provide examples of how y.docxabhi353063
number 1
Are you a born leader? If yes, provide examples of how you would prove it. If no, where are you short? Are you more comfortable as a leader or a follower? Why?
number 2
reply to this
I am not a born leader. I fall short to the take charge attitude of dominance. I do not have a dominating presence and I tend to shy away from being the center of attention. I would rather be someone's right hand man. I am the Robin to Batman or the Louis Lane to Superman. However, I strive on being a supportive follower that works hard, has a positive attitude, and is the support system for the leader. I have never sight out a leadership position, but I enjoy doing work that carries great importance and helps out the organization.
The readings this week and last week makes me think about the different aspects of my personality and some of the qualities that are considered leadership. According to our readings, "Leadership is realized in the process of influencing the activities of an organized group toward goal achievement" (Yukl, 2006, P.3). Even though a person is not in a direct leadership position or prefers to stay out of the lime light, they can still influence people by their attitudes, work ethic, and loyalty to the company. It does not take a person to be in a leadership position to show leadership qualities.
In conclusion, I am not a born leader, but I show certain qualities that reflect leadership. I would rather be someone's sidekick and help them guide and influence the organization to success. Dominance is not a strength of mine and because of that I find it hard to take charge and be the boss.
References
Yukl, G. (2006) Leadership in Organizations, sixth edition. Retrieved on February 25, 2014 from
http://www.coursesmart.com/C090030010667/firstsection
number 3
When is participative leadership most likely to be effective? When not? Provide an example of when you've seen participative leadership in your experience be effective or ineffective.
number 4 reply to this
Participative leadership involves efforts by a leader to encourage and facilitate participation by others in making important decisions" (Yukl, 2006, p. 82). I think participative leadership is important because it involves an entire team, and it shows the value of others ideas and creates leadership opportunities. I think this type of leadership is most effective when there has been a steady track record of the leader following through with the thoughts of others. When a leader truly wants what is best for the company, and they can see beyond themselves. Participative leadership can effective as well as ineffective.
An effective example of participative leadership would be an employee owned company or volunteer projects. When a company is employee owned, all employees want what is best and so its important to listen to everyone and the leader to do what is best for the company. Another effective example would be volunteer projects such as .
number 1complete the attached test called the urbulence Tole.docxabhi353063
number 1
complete the attached test
called the
urbulence Tolerance Test
, and then answer the question:
What are the implications of your 'change tolerance' for you as a leader? As a follower? How does one become more comfortable with change?
number 2 reply to this based on the above question
On the test, I received a 1.54, which apparently seemed to be the average for the MBA students. I feel that I am actually quite tolerant to change in my current position as a manager. I have to be open to changes on a daily basis because it is a way of life in the corporate environment. As Yukl states, "Relevant competencies identified in more recent research include emotional intelligence, social intelligence, systems thinking, and the ability to learn and adapt to change" (2006, pg. 209). It's important to be able to handle change with acceptance and grace, and try to stay positive. That is how I stay comfortable with change in as a leader and follower, look at it in a way that is positive and feel that I will only grow and learn from the situation. If there were no changes, life would be boring. :) Each day is a new adventure so try to see everything as a good thing even if it seems a bit scary.
Yukl, Gary. (2006). Leadership in Organizations (6th ed.). Upper Saddle River, New Jersey : Pearson
number 3
How did the media portray the Vietnam War during the 1970's? How did this affect popular youth culture?
number 4
repy to this based on the above question
The television news industry is a business with a profit motive before it is a public service; consequently, producers and reporters attempt to make the news more entertaining by airing stories that involve conflict, human impact, or morality. Television news did not find material that was dramatic enough until the number of American troops was raised to 175, 000 in July 1965 (Hallin, 1986, p.115). Combat, interviews with American soldiers, and helicopter scenes all provided the television news industry with the drama that it required. The networks set up permanent bureaus in Saigon and sent hundreds of correspondents there throughout the war. From 1965 through the Tet Offensive in 1968, 86 percent of the CBS and NBC nightly news programs covered the war, focusing mostly on ground and air combat (Bonior, Champlin, Kolly, 1984, p.4). This coverage was generally very supportive of U.S involvement in the war and of the soldier himself until 1967. The media labeled the conflict as a "good guys shooting Reds" story so that it could fit into the ongoing saga of the Cold War (Wyatt, 1995, p.81).
In the wake of such death and destruction, it isn’t surprising that peace, love and sexual freedom became the mantra of a new generation. The youth movement challenged authority on all fronts, and authority frequently fought back. As the Sixties unfolded, no institution remained untouched, no belief unchallenged. It was a climatic decade. A dashing young president was shot only two brief years a.
number 1answer this one in a pargraphAlthough you may not be.docxabhi353063
number 1
answer this one in a pargraph
Although you may not be a formal manager, you have opportunities to be a leader, even for a short time, as part of a team or as an individual.
In your current role how do you consider yourself a leader? What leadership theories best fit you as a leader? Which theories best fit you when you are leading and when you are a follower? Are the theories the same at all times? Why or why not?
number 2
reply to this one based on the above question
Right now I am a stay at home mother, so that is currently my leadership role. I am a leader to my son and because I am a parent, I see myself as being strong and authoritative, when it comes to the “leadership role” of being a mother.
I think the leadership theories that best fit me would be:
Situational
and
Transformational
.
I feel as though one of my greatest strengths is being able to adapt to new situations very easily. I can also adapt how I am, to each individual that I am with to best suit what is needed for them to strive at their respective position.
I also like to lead by example and am confident and optimistic in my decisions. When I have a goal that needs to be set, I stand by it and believe the outcome will come with hard work and the right goal setting.
The theory that best fits me as a follower would probably have to be
The Charismatic Leader
. I would like to have a leader that is going to be sympathetic + understanding to problems that occur in the workforce. Having a leader that is willing to make sacrificies for the best of the company and is confident is also very important.
I don’t believe that all of the Theories are the same. I believe that they all have the same basic approach, which is to lead a team, but the strategies behind each Theory is different.
number 3
below is 5 emails i sent out for pretend you will reply to each email as that person i wrote to. When you reply you will reply with feedback of my leadership style. When you do reply make sure all of the replys are very good about me.
Email 1.
Dear Samson Kollock
RE: INVITATION FOR A FEEDBACK ON PERSONAL BEHAVIOUR AND STYLE
I hope you are fine and in good health. I am writing this letter to provoke feedback from you concerning my personal behavioral style. I currently undertook a disc assessment so as to know my behaviors. As you may have heard, the assessment categorizes all individuals into four subsets of behavior.
The four subsets are namely: Dominance, influence, steadiness and conscientiousness.
Accordingly, the results implied that I am a person who places emphasis in accomplishing results. The results dictate that my behaviors are: I consist of seeing a big picture. I am blunt. I accept challenges and I get straight to the point. To make the results more reliable, I am requesting you to kindly let me know the kind of a person that I am. Kindly use the descriptive words that are mainly used to describe individuals in, accordance with the Disc assessment.
Nr QuestionMarkDiscuss the three main environments that make.docxabhi353063
Nr: Question:
Mark:
Discuss the three main environments that make up the management environment.
Your discussion should include:
All the variables that make up each environment.
9.
20
The level of control that the manager has over each environment.
The influences that these environments had on South African managers in the
past 5 years.
10. Explain the main reasons why people generally resist change 10
Explain the main features of each of the five stages in group and team development.
11.
Also indicate what the main role of the team or group leader would be during each
20
stage.
12. Discuss five of the characteristics of good corporate governance that were identified
10
by the King II report.
Discuss the importance of the organising function in the management process. Refer
13.
to the necessity of organising to make the other management functions work
10
effectively.
Discuss the challenges for management in each of the following features of the ‘new
organisation’:
a. Operating in a global economy
b. Virtual organisations
14.
15
c. Flatter and leaner organisational structures
d. Flexibility
e. Workforce diversity
Illustrate how the management functions vary between the different levels of
management in terms of the responsibilities, competencies and roles of managers on
these levels. Use the following format for your illustration:
Top Middle Low
Planning
15.
15
Organising
Leading
Controlling
.
nron Corporation was launched in 1985, with the merger of Houston Na.docxabhi353063
nron Corporation was launched in 1985, with the merger of Houston Natural Gas and InterNorth, a Nebraska company. In 1990, Enron—which was just a natural gas transportation company at the time—started a new division to trade natural gas. The company went from being a “stodgy” gas pipeline company to being a “world-class” company overnight. Enron soon became a $55 billion empire, trading gas, electricity, minerals, water, paper and broadband capacity.
A critical part of Enron’s success was the company’s employee value proposition (EVP). The EVP focused on Enron as a dealmaker and was designed to attract the top talent the company needed to continue to move it forward. The EVP provided employees with the opportunity to do something “big” and to change how business was done in other industries. Jobs were restructured to give employees a lot of elbow room and headroom. Traditional gas pipeline employees were not the employees needed for this new, never-before-tried venture. Internal job movements at Enron were an important part of the EVP. Managers were strongly encouraged to allow employees to move within the company. The goal was to not hold anyone back. When the Global Broadband unit was launched, 100 top performers from around the company were brought together in Houston. By the end of the day, 50 had been recruited for the new project. Overall, the recruiting strategy focusing on internal recruitment paid off. The business continued to grow and attract entrepreneurial employees.
The company that thought it had nowhere to go but up came crashing down in 2001, when it was charged with illegal activities. By 2004, Enron’s corporate officers faced numerous charges of wrongdoing, and the company was a shell of its former self. Managers were charged with manufacturing profits, hiding debt, and bullying Wall Street to buy into its questionable accounting and investment practices. An extensive amount of downsizing had occurred, and many employees had lost all of their retirement savings after Enron’s stock collapsed. Faced with bankruptcy and a sullied reputation, the company struggled to continue but finally made the decision to cease to exist once all litigation concludes.
At one time, Enron’s recruiting efforts were described as a model for other employers. Enron portrayed itself as an exciting company with lots of growth opportunity—a firm in which employees experienced a great deal of autonomy and responsibility.
DISCUSSION QUESTIONS
1.
Enron did a lot of things right from a recruiting standpoint. Discuss its recruiting strategy and why it worked.
2.
Do you think that Enron’s overall recruitment EVP and strategy played any role in the problems that resulted at Enron? If so, what and how?
3.
Discuss why it’s important to create a recruiting message that’s attractive but that doesn’t “oversell” the company.
4.
Assume that in a few years Enron decides to reconstitute itself in some form. Develop a recruiting strategy that the c.
Now that you have your GUI operational, it is time to take the appli.docxabhi353063
Now that you have your GUI operational, it is time to take the application a step further. Management would like you to write the entered data into a file. They intend to use an application to read this file, evaluate the entered data, and display results. These results will help management to make decisions on sales force direction and expansion. Each time the ENTER button is pressed, the entered sales representative’s data will be written out to a file. A new button, EVALUATE will be added that reads in the sales representative’s data file after it has been created.
Design Requirements:
You must use pseudocode to design your algorithm for the ENTER button functionality.These design artifacts (pseudocode) will be inserted into a design document to be reviewed by your classmates and submitted with the final application for the final task.
Application Requirements:
Expand your Swing application to write the entered data out to a text file. Instead of displaying the data in the jTextArea when ENTER is pressed, change this functionality so that the data is written to a file. Name the output file salesrep.txt. Each time the ENTER button is pressed, the data will be written to the file. Write the data in the following format to a text file, using white spaces as the delimiter. Include the categories (SUPPLIES, BOOKS, PAPER) in your file to label the dollar amount sold for each category. The sales district entered should be converted to upper case (NORTH, SOUTH, EAST, WEST). Independent line separators should be used in the output file. Code for the ENTER button should be well commented.
Format of your file:
salesRepID firstName lastName SUPPLIES totalAmountSuppliesSold BOOKS totalAmountBooksSold PAPER totalAmountPaperSold district contactMeans
Example output file contents:
1001 Jennifer Ward SUPPLIES 2140.20 BOOKS 5200.10 PAPER 455.23 NORTH Phone
1003 Athena Andrews SUPPLIES 5155.55 BOOKS 6300.50 PAPER 223.25 SOUTH Email
Each time the ENTER button is pressed, the application should append a new line to the file. When the application starts, the file should be opened for appending. This file is to keep a running history of the entered data
.
Now that you understand the full project lifecycle and how all the p.docxabhi353063
Now that you understand the full project lifecycle and how all the pieces fit together, go back and prepare to present your project plan by slide presentation. Portions of the deliverables will be completed by the group; others will be completed by the individuals—see the table following. It must have a consistent look and feel, and there should not be any redundancies, contradictions, or gaps. The document and presentation must flow as if one project manager created all of it.
Create a slide presentation with speaker notes that will provide a comprehensive summary of the project plan (20–30 slides with speaker notes). It will be presented to the project sponsor and other members of senior management and should be organized as follows:
Project Section
Detail
To Be Developed By
Project Plan Overview
Provide an introduction to the project. Develop the project charter and identify the project sponsor and customer. Describe how the project will be measured for success.
Describe the components of the project plan, how it will be used throughout the project, and its benefit to the sponsor.
Entire group
Project Scope
Describe the scope of the project—the major deliverables as well as the items that are not part of the scope. Be sure to address the full scope, not just the area addressed in the earlier activity.
Describe how scope will be approved and how changes to the scope will be documented, reviewed, and approved.
Individual contribution
Project Leadership and Communications
Identify the sponsor, stakeholders, and key customers involved in the project. Describe any special considerations for staffing the project. Based on the structure of the organization, describe how staffing changes will be identified, escalated, and resolved.
Illustrate the communication structure—escalation, reviews, approval, and information. Be sure to address all the audiences, not just the ones identified in the earlier activity.
Individual contribution
Project Schedule
Use a work breakdown structure or similar tool to explain the major activities to be completed as part of the project. Describe the major milestones for the project. For each milestone, identify the associated deliverable, the approximate effort involved in creating the deliverable, and the people involved. For two of the milestones, detail the activities to be completed to achieve the milestone. Be sure to address dependencies, duration, and resource effort.
Describe how changes to the schedule will be identified, escalated, and resolved.
Individual contribution
Project Budget
Describe the budgeting process that will be used for the project. Identify the components of the budget, the items that will need to have costs associated with them, and the mechanisms that could be used to estimate the project.
Describe how changes to the budget will be identified, escalated, and resolved.
Individual contribution
Project Risks
Describe the possible risk events for the project. Identify the high probability, high-.
Now that you sre beginig your second semester as astudent at Califor.docxabhi353063
Now that you sre beginig your second semester as astudent at California State Universty,Fullerton what do you wish you wish you would have known before you began your university studies? what one piece of information would have better prepared you to be good student? fo
example:
class seection-parking-time mangment-recreation-socializing-socializing-studying-professor
chose one and write 4 pages with out result
.
Now that you have developed an in-text citation for a summary, parap.docxabhi353063
Now that you have developed an in-text citation for a summary, paraphrase, and a direct quote, and created a reference for the paragraph provided in Exercise 2, reflect on the thought processes you used for each aspect. How did your approach differ when writing each? What different techniques did you employ when developing each? What questions did you ask yourself as you wrote each?
.
Now that you have completed the sections on fiscal and monetary poli.docxabhi353063
Now that you have completed the sections on fiscal and monetary policies, reflect on what you have studied about the role of the government in the economy, and tools to influence economic activity. (Tools refer to government regulation, fiscal policy, and monetary policy.) Describe whether your ideas regarding the effectiveness of government policy have changed since Week One.
.
Now that we have decided to become an S Corp after reviewing the var.docxabhi353063
Now that we have decided to become an S Corp after reviewing the various pros and cons, and we have timely filed our S Election on the Form 2553, how do we account for the income? One of the differences between an S Corp and a partnership for example is that allocations of income are made to shareholders on a per-share per-day basis.
Here is an example for us to work through:
The Bridges Corporation, and S Corporation, is owned equally by three shareholders, Carl, David, and Dale. The corporation is on a calendar year basis. (By the way S Corps must use a calendar year end, unlike C Corps which can choose a fiscal year end.) On February 1, 2013, Dale sold his 1/3 interest to Matt. For the year ended December 31, 2013 the corporation had non-separately stated ordinary income of $120,000.
For 2013, how should the income be allocated to the shareholders?
.
Novel Shift by Em BaileyDescribe each of the minor characters i.docxabhi353063
Novel: Shift by Em Bailey
Describe each of the minor characters in a couple of lines: Olives Mum, Toby, Oona, Miss Fallipi, Noah, Dallas Mean Girls Paige and Justine.
Draw a concept map establishing the relationships between the characters.
Explain the stages of Miranda's shape shifting.
.
Nothing in science is written in stone.Whenever new discoveries .docxabhi353063
Nothing in science is written in stone.
Whenever new discoveries force scientists to reconsider their hypotheses, theories and data, they do just that. This is why people think of science as a collection of concepts that are always being revised.
This holds true for the basic building block concepts within science as well. The cell is a perfect example of this: in the mid-1600s, Robert Hooke used one of the very first microscopes to examine thin slices of cork. When he saw that the cork plant was made up of tiny box-shaped pieces, he gave science the concept of the cell. For 100 years, people thought of the cell as the smallest thing inside all living creatures. But then, in 1781, Felice Fontana spotted something even smaller inside the cells from an eel: the nucleolus. This discovery made people rethink the idea that cells were the tiniest things inside living creatures. Clearly, there were even smaller things inside cells.
Since Fontana's time, scientists have refined, revised, and rewritten their view of the cell thousands of times in order to match up with every piece of new data. This same process has happened with the scientific view of geological processes including plate tectonics and earthquakes.
Review attachment 17.2 on "Science in the Making, Reactions to Plate Tectonics." and answer questions below also
Learn more about Alfred Wegener here:
http://pubs.usgs.gov/gip/dynamic/wegener.html
http://scign.jpl.nasa.gov/learn/plate2.htm
Science and revision
In 200 words answer these questions
Using what you learned about plate tectonics, Alfred Wegener, and the basics of scientific investigation from the previous units discuss the following:
Did Wegener reveal his theory of continental drift too soon? For the sake of scientific investigation, how is revealing an explanation for a process early both risky and sometimes necessary?
Apart from lacking an explanation for how the continents could move across the surface of the Earth, Wegener’s research was met by skepticism for other reasons. How can a scientist overcome skepticism? What features of the scientific method can help prevent a scientist from being labeled a crackpot?
If Alfred Wegener were alive today, and had access to the technology and data we have now, share a form of evidence that he could have added to his theory or would have changed his theory. Try to share a different form of evidence from those shared by your classmates and/or add to their posts by describing how the evidence is collected, how the technology works to collect the data, or how this technology/evidence has been used in other applications.
.
Now my experiment was to go to randomly selected people and ask th.docxabhi353063
Now my experiment was to go to randomly selected people and ask them if i could take a selfie with them (photo)
using my phone then after taking the selfie i would ask them
1- if they knew the word selfie before came up to them
2- if it would make a difference if i was a girl or a boy
3- how did they felt about me invading there personal space
now i want the the procedure of the experiment and it's methodology
and most important is why i chose this experiment to study haptics !!!!
the paper should be 1 and a half page long MLA Style
in addition i need from u to do me one power point slide about the same thing
.
Notice Due today before 12 am pacifAssignment 1 Discussion—Soci.docxabhi353063
Notice Due today before 12 am pacif
Assignment 1: Discussion—Social Stratification from a African American Persective
The United States is predicated on a class system and extensive significance is placed on its being a meritocracy. As a result, it can be challenging for an individual to conceptualize or recognize the role that social barriers play in personal mobility.
Respond to the following:
Explain the role that stratification has played in your life.
Examine how different your life would be if you lived in a caste-system instead of a class-system.
Evaluate the role of racial, ethnic, or gender stratification in your day-to-day life.
Support your statements with examples and scholarly references.
Write your initial response in 1–2 paragraphs. Apply APA standards to citation of sources.
By
Saturday, January 26, 2013
, post your response to the appropriate
Discussion Area
. Through
Wednesday, January 30, 2013
, review and comment on at least two peers’ responses.
Discussion Grading Criteria and Rubric
Use the
Respond
link to post responses and
.
Notes on Hermes I. Hermes and Boundaries A. Hermes’ na.docxabhi353063
Notes on Hermes
I. Hermes and Boundaries
A. Hermes’ name
1. Greek Hermeias
2. Clearly from herma, cairn (pile of stones that marks a boundary)
3. Makes him god of boundaries
B. Hermes’ various functions
1. All have to do with boundaries in some way
2. A herald (Gr. kerux, which can also be translated “courier” or
“messenger”) crosses boundaries on official business
a) and are unbelievably important in non-literate cultures like
the Archaic Greek culture that gives us almost all of classical
myth, because they would have had to have professional skill at
memorization
b) that skill, in turn, makes them like the bards, which will be
essential understanding the Homeric Hymn to Hermes and also
certain important aspects of the Odyssey
c) and it also gives them a special relation to the truth,
because a herald would have had a really amazing ability to lie
and get away with it
3. The psychopomp (guide of souls) crosses the boundary between
life and death
4. The holder of the kerykeion (later called the caduceus just
through mispronunciation) controls the boundary between sleep and
waking
5. The god of thieves has power over the boundaries around
people’s houses.
II. Hermes the Trickster
A. The figure of the trickster is found in many mythologies: a character
who uses his or her wits to win fame
1. One way to look at the trickster is as a character who controls
and manipulates boundaries: especially the boundary between true and
false
2. On this understanding, Hermes and Odysseus are both tricksters,
because of their travel, their wits, and their lying
B. When Odysseus enters the house of Alkinoos, the Phaiakians are just
pouring the last libation of the day, to Hermes. Why?
1. Because Hermes controls sleep
2. Because Hermes, god of thieves, controls boundaries you want
others to keep away from
3. Because Odysseus is crossing their boundary at this moment!
4. It’s the bard’s way of making the Hermes/Odysseus/trickster
connection
C. Suggested viewing: “The Adventurs of Baron Munchausen” directed
by Terry Gilliam
1. A wonderful version of an 18
th
century story of a trickster, using
movie magic to negotiate the boundaries
III. The Homeric Hymn to Hermes
A. In this hymn, the anonymous bards have created a meditation on the
meaning of the trickster hero, and his relation to kleos, epic glory
1. Hermes has a problem, because he’s been born far from Olympus
2. But as the child of Zeus and Maia, he should be an Olympian
3. He’s a god of tricks, and of the dark, but that’s not what
Olympus is about
4. and Apollo is the best example: Apollo is himself, as the god of
music and of the lyre, the god of kleos
B. The master-stroke is probably having Hermes invent the lyre
1. Which is highly analogous to having Odysseus take over the telling
of his story
2. and shows that some of the bards, at least, recognized that they
were pretty much jus.
Note. The purpose of this outline is to assist you in gathering th.docxabhi353063
Note. The purpose of this outline is to assist you in gathering the data you have compiled on your topic and to help you see where you need to do more research to "fill in" the gaps.
Outline for the Paper
Introduction
1.
Dramatic incident or quote to introduce the ethical issue.
2.
Why you chose this ethical issue
3.
Thesis statement in which you preview what you are going to say about the ethical issue.
Body
I.
What are the facts?
A.
Detail #1
B.
Detail #2, etc.
II.
What are the ethical issues that need to be addressed on:
A.
An individual level?
B.
An organizational level?
C.
A societal level?
III.
What are the alternatives for the main people involved?
A.
Alternative #1
B.
Alternative #2, etc.
IV.
Evaluate the ethical alternative that would best embody each of the three main ethical theories we have covered, noting a brief explanation of each and why this theory would prefer this ethical course of action:
A.
Moral Virtue Theory
B.
Duty Theory
C.
Utilitarianism
V.
Choose an alternative and justify your decision.
VI.
Determine how your decision might be perceived by the organization, individual or society.
Conclusion
I.
Summarize main points
II.
Restate your decision
.
Note1. The Topic of research is Roller derbysubculture name .docxabhi353063
Note:
1. The Topic of research is "Roller derby"
subculture name
issue of substance that pertains to your subculture
2. I need 5 scholar source
list the entry using MLA format
provide an authority assessment: list the background and affiliations of the author(s)
summarize the source
assess its authenticity and reliability
reflect on how it will fit into your research paper
.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
The Art Pastor's Guide to Sabbath | Steve Thomason
12 direct digital & data drivenmarketing
1. 1
2
Direct Digital & Data-Driven
Marketing
3
4
5
Direct Digital & Data-Driven
Marketing
5th Edition
Lisa Spiller
Los Angeles
London
2. New Delhi
Singapore
Washington DC
Melbourne
6
SAGE Publications Ltd
1 Oliver’s Yard
55 City Road
London EC1Y 1SP
SAGE Publications Inc.
2455 Teller Road
Thousand Oaks, California 91320
SAGE Publications India Pvt Ltd
B 1/I 1 Mohan Cooperative Industrial Area
Mathura Road
New Delhi 110 044
SAGE Publications Asia-Pacific Pte Ltd
3 Church Street
4. Library of Congress Control Number: 2019955360
British Library Cataloguing in Publication data
A catalogue record for this book is available from the British
Library
ISBN 978-1-5297-0818-9
ISBN 978-1-5297-0817-2 (pbk)
Editor: Matthew Waters
Assistant editor: Jasleen Kaur
Assistant editor, digital: Sunita Patel
Production editor: Nicola Carrier
Copyeditor: Sharon Cawood
Proofreader: Leigh C. Smithson
Indexer: Silvia Benvenuto
Marketing manager: Lucia Sweet
Cover design: Francis Kenney
Typeset by: C&M Digitals (P) Ltd, Chennai, India
Printed in the UK
At SAGE we take sustainability seriously. Most of our products
are printed in
the UK using responsibly sourced papers and boards. When we
5. print overseas
we ensure sustainable papers are used as measured by the
PREPS grading
system. We undertake an annual audit to monitor our
sustainability.
8
9
Dedication
Martin Baier
Martin Baier
Direct marketing legend Martin Baier died on June 30, 2016. He
was 93 years old. Martin was truly one of the founding fathers
of
the direct marketing field, and a staunch supporter and active
contributor to direct marketing education nearly his entire
professional life. His keen intellect and business vision,
combined
with his many significant intellectual contributions, will live on
forever in our marketing discipline.
Martin helped define direct marketing and was a key figure in
developing and expanding the direct marketing industry. He was
known as the ‘Father of Zip Code Marketing’ after writing an
article in 1967 for the Harvard Business Review entitled ‘Zip
Code: New Tool for Market Segmentation.’
Martin Baier authored or coauthored many seminal books on
6. direct marketing during his lifetime. His Elements of Direct
Marketing, published in 1983 by McGraw-Hill, was the first
academic textbook on direct marketing. A Japanese edition of
this
text was published by Nikkei in Tokyo in 1985, and an
international student edition was published in Singapore in
1986.
Martin’s How to Find and Cultivate Customers through Direct
Marketing was published by NTC Business Books in 1996.
Contemporary Database Marketing: Concepts and Applications,
an interactive college textbook and CD, coauthored with Kurtis
Ruf and Goutam Chakraborty, was published by Racom Books
in
2001. Martin coauthored with Lisa Spiller the first edition of
Contemporary Direct Marketing, released in 2004, and the
second
10
edition, Contemporary Direct and Interactive Marketing,
released
in 2009, both published by Prentice-Hall. Their third edition
was
published in 2012 by Racom Books.
Martin was recognized by his peers and received many awards
for
his achievements and contributions to the field. The Direct
Marketing Educational Foundation, now known as Marketing
EDGE, presented him its Ed Mayer Award, and the Direct
Marketing Insurance Council named him Direct Marketing
Insurance Executive of the Year, both in 1983. Martin was
inducted into the Direct Marketing Association (DMA) Hall of
Fame in 1989. The Mail Advertising Service Association
7. honored
him with its Miles Kimball Award in 1990. The Ed Sisk Award
for
Direct Marketing Vision was presented to him by the Direct
Marketing Association of Washington Educational Foundation
in
1994. The 1995 Andi Emerson Award for contribution of
outstanding service to the direct marketing creative community
was awarded to him by the Direct Marketing Creative Guild and
the John Caples Awards Board. In 1995, he was elected
International Fellow of the Institute of Direct Marketing (U.K.)
in
recognition of exceptional services to the profession. The New
England Direct Marketing Association honored him with a
Lifetime
Achievement Award in 1996.
Martin was with Old American Insurance Company as Senior
Executive and Vice President of Marketing for more than 25
years.
After retiring in 1987 as executive vice president of the
marketing
group, he was a direct marketing consulta nt and educator. He
founded the Center for Direct Marketing Education and
Research
in the Henry Bloch School of Business and Public
Administration
of the University of Missouri—Kansas City (UMKC), where he
served for 25 years as adjunct professor. He created and taught
a
Professional Direct Marketer certification program at UMKC
and
traveled the world speaking at direct marketing conferences.
Martin consulted with a variety of organizations involved in
adopting the discipline of direct marketing. He was affiliated
8. with
many professional organizations and is listed in Who’s Who in
Finance and Industry and Who’s Who in Advertising. He taught
direct marketing at many universities and conducted numerous
11
seminars throughout the United States as well as in Europe,
Australia, New Zealand, and Asia.
Martin’s education included an MA in economics (1970), a BA
in
business administration (1943), and a BS in economics (1943) —
all from UMKC.
Martin was an active and passionate member of both the Direct
Marketing Association (now known as the Data & Marketing
Association) and the Kansas City Direct Marketing Association.
His passion for direct marketing was second only to his love for
his family—his devoted wife Dorothy Baier; his daughter,
Donna
Baier Stein; his grandson, Jonathan Baier Stein; and
granddaughter, Sarah Rachel Stein.
This book, Direct, Digital & Data-Driven Marketing, in both its
fourth edition and the present edition, has been written with
Martin
Baier in my heart and on my mind. I hereby dedicate this text to
him.
12
9. 13
Contents in Brief
Preface
Using this Book
Acknowledgments
About the Author
Online Resources
PART 1 Build, Develop, and Measure Direct Marketing
Strategies
1 Processes and Applications of Direct Marketing
2 Database Marketing and Customer Relationship
Management
3 Lists and Market Segments
4 Marketing Analytics: Testing and Measurement
PART 2 Create and Place Direct Marketing Campaigns
5 The Offer
6 Creative Message Strategies
7 Print Media
8 Television, Radio, and Digital Video
9 Mobile, Text, and Telephone for Marketing
10 Digital and Social Media
PART 3 Serve and Adapt to Customers and Markets
11 Business-to-Business (B2B)
12 Fulfillment and Customer Service
13 Environmental, Ethical, and Legal Issues
14 International Direct Marketing
PART 4 Applications, Examples, and Careers in Direct,
Digital, and Data-Driven Marketing
10. COMPREHENSIVE CASES
Case A: Domino’s
Case B: Oozlefinch Craft Brewery
APPENDICES
Appendix A: The Martin Agency: Developing a Direct
Marketing Campaign
Appendix B: Careers in Direct and Interactive Marketing
Appendix C: Branded Digital Marketing Certification
Programs
Appendix D: Direct and Digital Marketing Campaign Proposal
Guide
14
Glossary
Index
15
16
Contents
Preface
Using this Book
Acknowledgments
About the Author
Online Resources
PART 1 Build, Develop, and Measure Direct Marketing
Strategies
11. 1 Processes and Applications of Direct Marketing
The Scope of Direct Marketing
Characteristics and Growth of Direct Marketing
Definition and Description
The Convergence of Direct and Brand
Marketing
Factors Affecting the Growth of Direct Marketing
The Processes of Direct Marketing
Direct Communication 1:1
Multiple Media
Measurable Response
Database
Customer Relationships
Multichannel Fulfillment
Omni-Channel Marketing
Applications of Direct Marketing
Users of Direct Marketing
Nonprofit Organizations
Political Organizations
Governmental Organizations
Sports Organizations
Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Fear 2 Freedom
Notes
12. 17
2 Database Marketing and Customer Relationship
Management
Customer Database
Database Development
Customer Loyalty Programs
Examples of Loyalty Programs
Source Data
Recency/Frequency/Monetary Assessment
Database Maintenance
Match Codes and Merge-Purge
Multibuyers
Keeping Records Current
Database Security
Information Privacy
Proper Database Storage
List Seeding
Database Uses and Applications
Using a Customer Database
Performing Database Analytics
Database Enhancement
Internal Data Enhancement
External Data Enhancement
Customer Relationship Management
Customer Value
Customer Lifetime Value (CLTV)
One-on-One Personalized Marketing
13. Partner Relationship Management (PRM)
Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Nevada Tourism
Notes
3 Lists and Market Segments
Lists as Market Segments
A Perishable Commodity
Types of Lists
The List Industry
18
List Users
List Owners
List Brokers
List Managers
List Compilers
Service Bureaus
List Research and Analysis
List Research
List Measurement and Analysis
The Nature of Market Segmentation
Product Differentiation
14. Product Positioning
The Bases for Market Segmentation
Geographic Segmentation
Demographic Segmentation
Social Factor Segmentation
Psychographic Segmentation
Behavioral Market Segmentation
Cohort Analysis
Using Multiple Segmentation Bases
ZIP Code Areas as Market Segments
Geographic Structure
ZIP+4
Clustering Areas to Segments
Availability of Statistical Data
Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Virginia Beach Tourism
Notes
4 Marketing Analytics: Testing and Measurement
Testing
List Tests
Offer Tests
Creative Tests
Contact Strategy Tests
Designing the Test
15. 19
Tracking Responses and Measuring Test
Results
Hypothesis Testing
Statistical Evaluation of Differences
Structuring and Evaluating a Test
Using Math and Metrics to Determine the ‘Right’
Target Market
Determining Customer Value
Calculating Customer Lifetime Value (CLTV)
Predicting Buyer Behaviors
Determining the ‘Right’ Customer to Target
Analyzing Market Penetration
Measurement is the Key
Calculating Response Rates and Conducting
Break-Even Analysis
Calculating the Impact of a Lift
Determining Conversion Rates
Planning the Direct Marketing Budget
How to Begin: Estimating Costs
The First Calculations: Margins, Fixed and
Variable Costs
Net Profit and Breaking Even
Cost per Inquiry/Cost per Order
Return on Investment/Return on Advertising
Investment
Budgeting for Tests
Analytic Application: Super Bowl Advertising
Summary
16. Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Hi-Ho Silver
Notes
PART 2 Create and Place Direct Marketing Campaigns
5 The Offer
What Is the Offer?
Making an Offer Effective
Components of the Offer
20
Product or Service
Pricing and Payment Terms
Risk-Reduction Mechanisms
Time Limits or Length of Commitment
Incentives
Creating an Offer
Step 1: Perform Market Research
Step 2: Determine the Objectives of the Offer
Step 3: Target the Offer
Step 4: Test the Offer
Step 5: Execute the Offer
Popular Offers
Subscription Models
Platform Business Models
17. Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Mike’s Bike Tours
Notes
6 Creative Message Strategies
Creative Research
Message Objectives
Copywriting Techniques
Features versus Advantages versus Benefits
Writing the Copy
Copy Appeals
Copywriting Formulas
Design and Graphics
Layouts
Illustrations and Photographs
Involvement Devices
Type
Paper
Ink
Color
Creating Messages for Specific Media
Print
21
18. Television
Radio
Online Video
Digital Platforms
Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Barely There
Notes
7 Print Media
Direct Mail
Advantages and Disadvantages
Designs
Market Segmentation
Coupons
Cooperative Mailings
Statement/Invoice Stuffers
Package Inserts
Take-One Racks
Magazines
Design
Market Segmentation
Categories of Magazines
Advantages and Disadvantages
Position and Timing
Newspapers
Market Segmentation
Categories of Newspaper Advertising
19. Advantages and Disadvantages
Position and Timing
Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Busch Gardens
22
Notes
8 Television, Radio, and Digital Video
Introduction
Television
Market Segmentation
Characteristics of Television Time
Direct Marketing Uses of Television
Television Home Shopping
Infomercials
Advantages and Disadvantages
Radio
Market Segmentation
Rate Structure
Advantages and Disadvantages
Internet Radio Competitors
Digital Video
YouTube
20. Setting up a Video Channel
Going Viral
Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: GEICO
Notes
9 Mobile, Text, and Telephone for Marketing
Introduction
Emerging Tools and Trends
Google Lens
Mobile Payment Systems
Mobile Marketing
Location-Based Search: Google, Yahoo, and
Bing Places
Mobile Websites
Mobile Coupons
Click-to-Call
Prerecorded Messages
QR Code Campaigns
23
Geo-tagged Marketing
Location-Based Mobile
Mobile Application Development
21. Text Messaging
SMS Text Messaging
Multimedia Messaging Service (MMS)
Telephone
Inbound versus Outbound Calls
Advantages and Disadvantages
Planning a Telephone Marketing Program
Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Uber
Notes
10 Digital and Social Media
Introduction
Growth and Transition
Content Marketing
Influencer Marketing
Crowdsourcing
Applications
E-mail Marketing
Online Market Research
E-commerce
Connecting Sites
Driving Site Traffic
Search Engine Optimization
Google Ads
Banner Ads
Webinars
22. Online Direct-Response Conversion Pages
Offline Tactics
Digital Formats and Tools
Blogs
Social Networks
PURLs
24
Deal-of-the-Day Online Offers/Coupons
Click-to-Chat
Measuring Site Traffic and Analytics
Google Analytics
Clicktale
Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Mud Pie
Notes
PART 3 Serve and Adapt to Customers and Markets
11 Business-to-Business (B2B)
Business-to-Business
Business-to-Government
Differences between Business and Consumer
Markets
Characteristics of Industrial Demand
23. B2B Applications
B2B Marketing Challenges
Segmenting Business Markets
Standard Industrial Classification (SIC)
North American Industry Classification System
(NAICS)
Other Industrial Market Segmentation Criteria
Marketing Funnel
B2B Customer Acquisition
Content Marketing
In-Person Contact
Telephone Calls
Referrals
Webinars
Social Media
B2B Customer Retention
Up-selling
Cross-selling
Customer Loyalty
Customer Advocacy
25
Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Cisco
24. Notes
12 Fulfillment and Customer Service
Fulfillment
What Is Fulfillment?
Traditional Fulfillment Standards
The Fulfillment Process
The Offer
The Response
Processing
Shipping
Billing
Customer Service
Fulfillment Options
In-House Fulfillment
Outside Fulfillment Centers
Online Fulfillment
Supplier Direct Fulfillment
Delivery Options
U.S. Postal Service
Alternative Delivery Systems
Fulfillment Problems
Sources of Fulfillment Problems
Ways to Avoid Fulfillment Problems
Call Centers
In-House Call Center
Outside/ Outsourced Call Centers
The Importance of Customer Service
Zappos: An Online Customer Service Experience
25. Evaluating Customer Satisfaction Level
Keeping Customers Happy
Summary
Key Terms
Review Questions
26
Exercise
Critical Thinking Exercise
Readings and Resources
Case: 1-800-FLOWERS.COM
Notes
13 Environmental, Ethical, and Legal Issues
Environmental Issues
The DMA’s Environmental Resolution and
‘Green 15’ Program
Ethics of Direct Marketing
The DMA’s Guidelines for Ethical Business
Practice
The DMA Corporate Responsibility Department
Basic Consumer Rights
The Right to Safety
The Right to Information
The Right to Selection
The Right to Confidentiality
The Right to Privacy
26. Legislative Issues
Intellectual Property
Security
Privacy
Privacy Legislation
Privacy Protection Study Commission
Privacy Today: Antispam Laws
Annoyance and Violation
Type of Information
Consumer Privacy Segments
Corporate Response to Privacy
The DMA Commitment to Consumer Choice
The DMA Interest-Based Advertising (IBA)
Guidelines
Third-Party Privacy Intervention: Infomediaries
Regulatory Authorities of Direct Marketing
Federal Communications Commission
Federal Trade Commission
Consumer Financial Protection Bureau
Food and Drug Administration
U.S. Postal Service
27
State and Local Regulation
Private Organizations
The Future: Self-Regulation or Legislation
Self-Regulation
Legislation and Permission Marketing
Online Legal Issues
Emerging Privacy Concerns
27. Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Snow Companies
Notes
14 International Direct Marketing
Direct Marketing around the World
Differences between Domestic and International
Direct Marketing
Making the Decision to Go International
Step 1: Assess Your International Potential
Step 2: Conduct Market Research
Step 3: Select Your Trading Partners
Step 4: Develop an International Direct
Marketing Plan
Step 5: Begin International Direct Marketing
Activities
Modes of Market Entry
Exporting
Licensing
Joint Venture
Contract Manufacturing
Direct Investment
Management Contracting
International Direct Marketing Infrastructure
Lists and Databases
Fulfillment
Media
28. Creative
Geographical Area Analysis
28
Canada
Europe
Latin America
Asia/Pacific
Middle East
Africa
Summary
Key Terms
Review Questions
Exercise
Critical Thinking Exercise
Readings and Resources
Case: Coca-Cola in Peru
Notes
PART 4 Applications, Examples, and Careers in Direct,
Digital, and Data-Driven Marketing
COMPREHENSIVE CASES
Case A: Domino’s
Case B: Oozlefinch Craft Brewery
APPENDICES
Appendix A: The Martin Agency: Developing a Direct
Marketing Campaign
Appendix B: Careers in Direct and Interactive Marketing
Appendix C: Branded Digital Marketing Certification
29. Programs
Appendix D: Direct and Digital Marketing Campaign Proposal
Guide
Glossary
Index
29
30
Preface
Welcome to Direct, Digital & Data-Driven Marketing, the fifth
edition of the book formerly titled Contemporary Direct and
Interactive Marketing. Called ‘3D Marketing’ for short, this
new title
is well suited to its contents as the book overviews the
historical
foundations of direct marketing, explores the present and future
transformation of marketing relative to the explosion of digital
marketing formats, and details the constant and consistent use
of
data to drive marketing strategies and activities. In essence, this
book presents modern marketing concepts, strategies, tactics,
formats, and activities, which have blossomed from the
implementation of direct marketing methods.
The updated title is also consistent with other recent name
changes in the direct marketing industry. In October 2016, the
DMA rebranded itself by replacing ‘direct’ with ‘data’ in its
name.
DMA now stands for the Data & Marketing Association. This
30. rebranding strategy showcases the fact that relevant customer
data has always been the driver behind targeted marketing and
customer relationship enhancement. Another name change
occurred a few years earlier when the Direct Marketing
Educational Foundation (DMEF) changed its name in 2013 to
Marketing EDGE. EDGE is an acronym that represents the
nonprofit organization’s mission: to Educate, Develop, Grow,
and
Employ college students in the field of marketing. Thus, the
new
title of this book, Direct, Digital & Data-Driven Marketing (‘3D
Marketing’), appropriately reflects the multi-dimensional
aspects of
this dynamic field as it continues to transform and becomes
increasingly relevant in today’s modern business world. Direct
marketing is truly multi-faceted and three-dimensional, given
the
many mediums and channels used to engage with consumers
today.
Just as with previous editions, this book was written to help you
understand the theories behind modern ‘3D marketing’ and to
learn how to apply these theories in your classes and in your
career. In other courses, you may have studied psychology and
31
human behavior, the basics of advertising, communications
theory, and practice, and even accounting. In this book, you will
see how these, and many more disciplines, converge in the field
of direct marketing to form a discipline that changes with time
but
is always creative, useful, and even fun! When reading the
following chapters, I hope you will be able to apply many
31. concepts
you have already studied and learn how they are essential to
successful marketing. I also hope that, as you consider your
career, whether in marketing or a related field, you will have
found
it helpful to understand how so many activities we all undertake
daily are affected by direct, digital, and data-driven marketing.
In
some sense, we are all marketers and consumers, and we all
become involved in the techniques of modern marketing.
Decades
ago, direct marketers gathered customer names and addresses,
created mailing lists, established relationships with customers,
and sold goods and services on a one-on-one basis to customers
via mail and telephone. Today, modern marketers are still
concerned with gathering information and creating relationships
with each customer in order to maxi mize customer value and
personalize the customer experience, but customer databases
and digital, social, mobile, and text message media have
dramatically changed the speed and effectiveness of these
activities. More and more companies and organizations are
using
the concepts of direct, digital, and data-driven marketing as
their
primary methods for business transactions.
This fifth edition recognizes the growth of various digital
marketing
formats as the newest interactive channels for conducting
modern
marketing today. Although digital, mobile, and social media
marketing channels are similar to direct mail in that they target
messages on a personal one-on-one basis with great precision
and effectiveness, they do so with much greater speed of
transmission and enable both immediate customer response and
excellent measurability and analysis. Today’s consumers desire
32. both the speed and the control that the digital, social, and
mobile
media formats provide. Marketers must include these important
mediums in their marketing campaigns. Direct marketing has
always been accountable and measurable. Now, with the various
digital media formats and computer technology, it is more
interactive and precise than ever before. The fifth edition builds
on
32
the traditional foundations of direct marketing that are still
applicable today, and it extends into the future where constant
digital innovations continue to transform the marketing
landscape.
The new media of yesterday have become mainstream media
today. We cannot begin to envision what changes are ahead. But
one thing is certain: traditional direct and data-driven marketing
principles will still apply. This latest edition builds on these
traditional foundations, captures the new media and methods,
and
explores the future innovations of modern marketing.
33
34
Using This Book
This fifth edition of Direct, Digital & Data-Driven Marketing
33. contains the following four major sections:
1. Build, Develop, and Measure Direct Marketing Strategies
2. Create and Place Direct Marketing Campaigns
3. Serve and Adapt to Customers and Markets
4. Applications, Examples, and Careers in Direct Marketing
Individual chapters within these major sections deal with such
subjects as database marketing and customer relationship
management; developing lists and profiling customers; testing,
measuring, and analyzing campaigns; planning value
propositions; creating compelling message and media strategies;
fulfilling the offer; serving the customer; understanding
environmental, ethical, and legal issues; exploring international
strategies; and applying direct marketing. Each chapter includes
a
chapter outline, key terms, end-of-chapter summaries, review
questions, exercises, readings and resources and cases. The
material does not progress from easy to difficult, but it does
progress logically from introduction to application. To be
successful in any course, you must read each chapter carefully
and outline key concepts along the way. The chapter spotlight
for
each chapter will give you a real-world example that provides a
sense of what that chapter will address. Read the chapter
spotlight prior to the chapter. Each chapter also contains state -
of-
the-art modern marketing content, many photos and images, and
numerous applications and examples to drive home important
concepts. The discussion questions at the end of each chapter
will
assist you in reviewing the important concepts and the mini
exercises will enable you to critically think about and apply the
chapter’s content. Be sure to explore the four appendices that
are
designed to contribute to your marketing education and help you
34. during your college years and beyond. Keep your eyes and ears
open to the marketing world around you and you will be able to
easily understand and apply the concepts, strategies, tools, and
35
techniques of direct marketing that have become mainstream
marketing in today’s world.
36
37
Acknowledgments
As the author, I am personally responsible for this
comprehensive
text; however, I must acknowledge the valuable input and
assistance from many individuals. I am especially grateful to
the
following people who surrounded me, motivated me, put up
with
me, and contributed very valuable information to select chapters
of this textbook:
Huge thanks to Dr. Matt Sauber and David Marold, both of
Eastern Michigan University, for coauthoring the business-to-
business chapter with me and for updating their ‘Domino’s
Pizza:
Growing Sales with Technology’ comprehensive case. Extra
35. thanks to Dave Marold for coauthoring the new Direct and
Digital
Marketing Campaign Proposal Guide featured in Appendix D.
Sincere gratitude goes to Dr. Carol Scovotti, University of
Wisconsin–Whitewater, for coauthoring the international
chapter
with me. In addition, much appreciation to Freddy Rosales,
Universidad de CEMA, Argentina, for contributing the ‘Coca-
Cola
in Peru’ case for the International chapter.
A great deal of thanks to Dr. Dae-Hee Kim, Christopher
Newport
University, for his many valuable contributions to the
Marketing
Analytics chapter, and for his insight and advice on other
chapters
as well. Also, special thanks to Susan Jones, Ferris State
University, for contributing the new and expanded catalog
section
in the Print Media chapter.
Genuine appreciation to Dr. Tracy Tuten, University of
Michigan,
for her inspiration and support, very valuable insight and
assistance regarding much of the revision content for this
current
edition, coauthoring the new Appendix C on Branded Digital
Marketing Certification Programs, and her contribution of many
of
38
36. the new Readings and Resources provided at the end of each
chapter.
I am sincerely indebted to the many business professionals who
kindly assisted in providing valuable input, case and spotlight
information and textbook examples for this fifth edition. These
include:
Tyler Baesman, Jeff Sopko, Evan Magliocca, and Brian
Garner, Baesman Group, Inc.
Breeze Holmgren, Bloomin
Nadine Drath, Doctors Without Borders/Médecins Sans
Frontières (MSF)
Debbie McNeil and Wendy Werner, DuPont
Yumi Lawlor, Instacart
Rick Pallen, Johnson Controls Security
Solution
s
Mike Lasher, Siegmund Brundl, Roberto Gallegos, Mike
Luksatich and Bente Hughes, Mike’s Bike Tours
Joe Psych, NextMark
Russ and Rebekah Tinsley, Oozlefinch Craft Brewery
Liz Lacey and Bella Nguyen, Pandora
Lori Barnett and Kristina Pontillo, PepsiCo
Carrie Schweikart, Quad
TJ Blease, Uber
37. Many of the valuable contributions of business professionals to
previous editions of the text have continued to enhance the fifth
edition. Those contributors included: Dan Caro and Faith
Albers,
both of Whereoware, for their excellent work on each of their
client
features (Evergreen, Interlude, Sullivans, and Mud Pie), and for
their valuable contributions to the Careers Appendix. To Dan
Dipiazzo and Andrew Scogna, formerly of Busch Gardens/Water
Country USA, for their many outstanding real-world examples
that
appear in several chapters throughout the textbook.
Special appreciation to Elizabeth Baumann, Lids; Will Blanton,
Snow Companies; Senny Boone, Data & Marketing Association
(DMA); LaRhonda Burley, The Washington Redskins; Corrina
Ferguson, Greater Williamsburg Chamber & Tourism Alliance;
Amy Hart, Hauser’s Jewelers; Nicole Hoadley, Snow
Companies;
39
Michael Kimball, …
38. IBM 3262 Interactive Marketing
Cal Poly Pomona
LCS
1 of 2
Individual 1 – Segmentation
Pre-Work
• Review chapter 3 of your text and your notes from in-class
material.
• Read the case study on Virginia Beach Tourism (pp. 126-134).
• Select one of the following tourist destinations for your
assignment and research the
destination, what it offers, what is unique about it, and why
people enjoy visiting (i.e., why
39. consumers decide to spend time and dollars within the selected
destination).
o Santa Monica: https://www.santamonica.com/
o Santa Ynez Valley: https://www.visitsyv.com/
o Yosemite: https://www.yosemite.com/
Assignment
Identify and personalize 2 market segments in the leisure
traveler category - B2C, anyone traveling for
pleasure and not business whose main motivation is vacation.
The segments will be based on your
selected destination, the information provided by each
destination’s official visitor/tourist website, and
other resources including data on why this audience has a high
propensity to visit and spend money at
this location (e.g., travel and tourism research, review sites, and
more).
40. Nature of Market Segmentation
Remember the criteria for segments, noted on p. 108.
Sources/References/Citations
Include data to support your segment selections. Use credible
and authoritative sources. Employ the
CRAAP test to find credible material.
Original Work
Examples of how Virginia Beach targeted segments are in the
text. The examples in the textbook case
study of how they target DO NOT represent examples of
segment descriptions; your assignment is to
provide segment descriptions with data to back up your
recommendations.
If the segments you create sound too close to someone else’s
work (i.e., duplication rather than original
work based on research and critical thinking), your submission
will be challenged; you may receive a
41. score of zero and further action may be taken. Consider
examples from Claritas PRIZM® and from our in-
class exercise.
Include the Following in Your Submitted Work
• Brief, 1 page or less, introduction summarizing how your
recommendations meet market
segmentation criteria: homogeneous, heterogeneous, and
substantial in size.
• Two B2C segments you recommend targeting for your selected
destination. Detailed
requirements for each segment can be found on the next page.
https://www.santamonica.com/
https://www.visitsyv.com/
https://www.yosemite.com/
https://libguides.library.cpp.edu/ld.php?content_id=55414939
42. IBM 3262 Interactive Marketing
Cal Poly Pomona
LCS
2 of 2
Include within each segment:
• A creatively descriptive name for the segment. Have fun. You
can do better than the textbook!
• Description of each segment. Be specific. 2-3 paragraphs are
sufficient if you are concise.
Communicate clearly who has the highest propensity to buy.
Flex your marketing muscles.
• List the segmentation bases/variables used for the descriptions
(e.g., social factor,
psychographic, behavioral, etc.; refer to pp. 109-122).
43. • At least 1 image per segment depicting people representing the
segment.
• The basis - reasoning or rationale - for each segment. Include
data to support the basis. Your
segments must align with what each destination offers.
• Work cited or used for research, even if you are not directly
citing. Include image sources.
Important: Segmentation bases and the basis (reasoning or
rationale) are two different things.
Grading
You start with 10 points. 2 points will be automatically
deducted for omitting references or for no
introduction summarizing how your recommendations meet
market segmentation criteria. Remaining
points will be maintained for clear articulation of segment
descriptions and a relevant, referenced basis
44. for each segment. Any material omissions typically result in 1-3
points deducted per item. Points may be
deducted for a poor segment description (e.g., vague) or
incongruence. 1 point will be deducted for
each missing or lazily titled segment name, list of segmentation
bases, or image.
Due Date
Refer to the Course Schedule in the Syllabus. Submit your
assignment through Turnitin via Blackboard.
Late assignments will not be accepted.
---------------------------------------------------------------------------
-------------------------------------------------- -------------
Data to Support Recommendations
What is the basis (different than segmentation bases) of your
recommendations? What available data
support the segment as practical and substantial in size? Here is
an example using pet owners as the
45. target audience. Within the overall target audience, you would
select/identify specific segments and
supply corresponding details or characteristics of the pet owners
in your segment(s).
Segment 1 might include “Nothing is Too Good for My Baby”
dog owners.
• Attributes might include demographic, geographic, lifestyle,
product consumption, media
consumption, and certainly financial behaviors based on the
segment title.
• A starting point for data might include how much U.S. dog
owners spend per month/year:
https://www.petfoodindustry.com/articles/7255-survey-
examines-us-pet-ownership-
demographics. A better data point would be the high end of the
spending spectrum, given the
attributes of the segment.
46. • A cross reference would include the number of U.S.
households that have a dog for a pet:
https://www.iii.org/fact-statistic/facts-statistics-pet-statistics.
• Do some marketing math to figure out the segment viability or
how meaningful this group is to a
marketer/brand/organization.
https://www.petfoodindustry.com/articles/7255-survey-
examines-us-pet-ownership-demographics
https://www.petfoodindustry.com/articles/7255-survey-
examines-us-pet-ownership-demographics
https://www.iii.org/fact-statistic/facts-statistics-pet-
statisticsPre-WorkAssignmentNature of Market
SegmentationSources/References/CitationsOriginal
WorkInclude the Following in Your Submitted
WorkGradingDue DateData to Support Recommendations