The document is a CV for Marianna Koutsides, outlining her extensive experience in administrative roles, management, and customer service within various industries, including hospitality and finance. She possesses strong interpersonal skills, proficiency in Microsoft Office, and is fluent in English and Arabic, with a basic understanding of Greek. Additionally, she is pursuing further education in business management and has a diverse employment history that includes positions in several reputable companies.

1. 305A Kanika Sea Forum
28th October Street
Neapolis
Limassol
Cyprus
Dear Sir / Madam,
Please find attached my Curriculum.
I consider myself to be a versatile individual with experience in high growth and international
environments as well as smaller bespoke companies in varied roles. I am motivated and results driven
with proven ability in management and have a good reputation for strong communication,
interpersonal and relationship skills.
I would describe myself as a highly committed individual with strong work ethic, astute business
management capabilities and enhanced technical knowledge to ensure delivery of strategic business
outcomes and would hope that I am well qualified to make an effective and useful contribution to any
organisation as i am starting a new course ( understanding shipping course 2017-2018)
My specialities include:
• Full complement of high level administrative services and customer service excellence.
• Very good with accounting and using Excel and powerpoint as word microsoft programme .
• Office Management and implementation of business initiatives.
• Hospitality and Restaurant Managment.
• Quality management systems, team and people management, negotiation and persuasion.
• Customer Service and Beauty Advice.
• Problem solving, business and continuous improvement strategies.
• Research, data analysis, reporting and presentation.
• Sales and marketing As very good Skill communication with customer .
• Reporting and Orgnizating Skill ( the Sales and documents ).
• Good Idea about Import and Export Mattars .
• Filling – sending Fax – Emails – Translating and Do Trainig for new staff .
• Very good in accounting special on Excel and Numbers
Thank you for your consideration of my application. Please contact me should you require any further
information.
Yours sincerely
Marianna Koutsides
Mariana Koutsides CV
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2. Address: 205A Kanika Sea Forum, Limassol, Cyprus
Mobile: 0035799633169
Email: MariannaKoutsides@outlook.com
Nationality: Egyptian / Cypriot EU
Languages: Fluent in English, Arabic and understand Greek
PERSONAL PROFILE:
I am an enthusiastic individual with excellent personnel skills. I am a good team worker, fast learner, motivated,
organised, dedicated and would be an ideal asset to any company.
Profficient in MS Office Strong Administration skills, methodical.
Hospitality and Restaurant Managment Enthusiastic to meet new challenge
Experience at Senior Administration Level Team player, can work well under own direction
Office and Organisational skills, can work under pressure Self motivated hands on approach to work.
Customer Service Excellence Always willing to develop self and others
Good Interpersonal Skills Develop honest working relationships with colleagues at all
levels.
Management and business development skills Focus on proactive management of projects for delivery on
time and to budget
Positive attitude, always encouraging innovation and
motivating teams
Problem solving and lateral thinking
Research, data analysis, reporting and presentation
EMPLOYMENT HISTORY:
Back Office Officer at
UFX Forex (Arabic language Department) from March 2017 - Currently
Calling the agents for refunds the clients and refunds the clients through different Banks, using the
forex system to communicate with the clients by sending an emails, preparing Manager Report by
Excel , Reconciliation daily report , Chargebacks , Deposits Pending daily report , Withdraw through
different banks
Retention Sales Officer at
I Forex Company: November 2016 to December 2016
Calling the clients for reactivate the account and Try to open another account, using the forex system
to communicate with the clients by Telephone call or sending an email.
Administrator and Assistant Accountant
SCE Overseas LTD: July 2016 to October 2016
Assisting the company with diary and Monthly management filling, data input, Traveling Ticket
Booking and account preparation diary and monthly, and event planning as well as various research
for the company and marketing required, Preparing All the documents for the company, Checking the
daily Emails and answer Back with offers or New orders, sending Fax and prepare invoices for the
customer.
Sales Supervisor and Beauty Advisor June 2015 to June 2016
Clarins Group (Thiere Mughler –Azzaro – Swarovski) Egypt Air Duty Free Hurghada
Responsible for managing staff members and Sales and Monthly Reporting including Promotions,
Train the new staff and if they have a new products, as I do order from the head office and sales
report monthly or yearly
Mariana Koutsides CV
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Marianna koutsides

3. Administrator and Virtual PA
Listed Escape based in the UK July 2014 to June 2015
Assisting the company with travel management, diary management, data input, account preparation,
and event planning as well as various research for the company and marketing required.
Career Break June 2008 to June 2014
Immigrated with South Africa and did not work during this time as I was a full time mother.
Helping to build a new Import and export Business in South Africa.
Sales Supervisor and Beauty Advisor August 2005 – June 2008
Clarins Group (Thiere Mughler –Azzaro – Swarovski) Egypt Air Duty Free Hurghada
Responsible for managing staff members and Sales and Monthly Reporting including Promotions,
Train the new staff and if they have a new products, as I do order from the head office and sales
report monthly or yearly.
Restaurant Assistant Manager. Feb 2002 to June 2005
Louis Catering Egypt
Responsible for buying and stock taking for the store, arranging the new menu list
and managing the monthly reports and including Administrator jobs (filing - arrange
flying tickets, Answers telephones calls and sending Emails).
Head Cashier July 2001 to Jan 2002
Louis Catering Egypt
I was promoted to Head Cashier from my secretarial role and was responsible for
daily sales reports, managing all the cashiers, banking and financial control.
Secretary July 1999 to July 2001
Louis Catering Egypt
My role was based at various airport restaurants in Egypt including Hurghada - Sharm
El. Sheikh - Luxor -Aswan and Cairo:
o Responsible for Office Management including managing invoices and salaries
o Translations from English To Arabic
o Diary Management for higher management office
o Travel Management and event planning
EMPLOYMENT HISTORY CONTINUED:
Administrator Reservation Dep. & receptionist Nov 1998 to April 1999
Louis Catering Egypt
o Travel Management and event planning for managing Group Tours
o Daily and Monthly reporting to Head Office
Senior Secretary July 1998 to Oct 1998
Pyramisa Hotel - EGYPT (Aswan Branch – Cornish & island)
• Responsible for Office Management including managing
invoices and salaries
• Translations from English To Arabic
• Diary Management for higher management office
• Travel Management and event planning
• Preparing for Planning sheet and send it to all Hotel’s
Departments
Mariana Koutsides CV
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4. EDUCATION:
School: High school completed June 1996
University of Arts: High institute of social work from September 1996 to 2000
English elementary stage level 204 and 301
- Management hotel operation courses By American University Egyptian Branch from 2002
to 2003
- Currently completing B.COM Business Management from 2013 By UNISA University SA
- Understanding shipping course currently 2017-2018
Personal Interests I enjoy travelling and take a keen interest in art and searching
REFERENCES: Available on Request
Mariana Koutsides CV
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