THE KEY TAKE AWAY: What is emotional conflict? Causes of Emotional Conflict? Role of Workplace in Resolving Conflicts? The Challenges And Solutions While Working In Multicultural Teams? Final Thoughts

2. What is
Emotional
Conflict?
Emotional conflict is an
intrapersonal situation within an
individual during which he feels
torn between two or more largely
opposing emotions.
Emotional Conflicts
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3. What is
Emotional
Conflict?
For Example
During work, a person might need to
take some decisions that go against his
values. While this gives him profit at work,
it would make him feel a sense of guilt
too.
Such situations would result in a conflict
of emotions- happiness versus doubt and
guilt.
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4. Causes of Emotional Conflict
Unfulfilled Expectation
When the employee feels under-utilized, sees little or no growth opportunities, does
not enjoy his work, or feels that he has to sacrifice his values to sustain his job, he feels
demotivated and in a state of conflict with his emotions.
Rigid Work Policies
An employee might want the company to move towards newer
horizons, whereas the company would prefer sticking to its original
vision and policies.
Mismanagement
Miscommunication among employees and leadership causes
emotional conflicts the most. When workers’ demands are not
met, rewards and compensation are not duly given, managers
impose unrealistic demands and do not communicate issues
properly, it causes a great deal of depression and anxiety among
employees and leads to reduced productivity. 4

5. Role of Workplace in Resolving Conflicts
Leaders should establish an
atmosphere of open management and
transparency.
Equal opportunities must be
available to all without biases.
Communication is the most
important key factor in providing
individuals with a sense of
reassurance.
Companies should not hesitate to avail
services of professional advisers and
therapists in gaining the trust of
employees. 5

6. Managing multicultural teams can present its
own unique set of challenges and obstacles.
Not only you’ll have to effectively manage
language barriers, but there are also cultural
and training barriers to overcome, as well.
What may make sense to employees from a one
culture may not make sense for hires from
another cultures.
The Challenges And Solutions While
Working In Multicultural Teams
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7. Challenges
&
Solutions
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8. Challenges
Language Barrier
The way we speak, and the words we use, are tools we use
to convey our feelings, hopes, and dreams. We are all tied
to our language, which is why it can be difficult traveling to
a foreign country where most residents speak a different
language.
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9. Challenges
Language Barrier
Example:
Now, imagine managing a multicultural team where many of the
members speak a different language.
• Make sure they understand company procedures, and policies
At the same time, the main language spoken at the office might be the
second or third language for some employees, so they might not
understand it properly.
Moreover, they can unintentionally take slang and jokes the wrong way
since they would interpret them in a very literal context.
Team members who are not fully comfortable in the language spoken
at the office may feel out of place and less inclined to share their
opinions.
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10. Solutions
Language Barrier
• Find a way to get your messages across in a way that
everyone will fully understand.
• You can incorporate multilingual translators onto your
teams.
• Make use of translation software apps.
• Offer ongoing language classes in the company’s
primary language.
The objective is to ensure every single team member feels
included and valued. Also, try not to convey any bias
towards team members who are fluent in our native
tongue. Everyone should feel that they are treated fairly,
regardless of what language they speak.
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11. Challenges
Cultural Differences
• People from Eastern cultures will have varying cultural norms
from those in a Western culture. For instance, a Western
manager may seem too assertive, loud or direct for a team
member from Japan or other Asian countries where requests
are made more politely and indirectly.
• On the other hand, an employee from a Western background
may be more inclined to speak up when something feels wrong
as opposed to someone from an Eastern culture who might
have been taught to never question the boss, even when they
are wrong.
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12. Solutions
Cultural Difference
• Learn about the different cultural norms of your team
members.
• Understand how they perceive things.
• Encourage your employees to learn about their colleague’s
cultures, as well.
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13. Challenges
Technical Challenges
• An employee from the U.S. is often used to of using many of the
most popular tech offerings available today. They would need little
training in this regard.
• On the other hand, an employee who hails from a more provincial
location in another country such as China, might not be as used to
working with popular American tech and software.
• Similarly, while it can be taken for granted that a team member for
West would be fully familiar with Google search Engine while it may
be completely foreign to someone from China where Baidu search
engine is in use.
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14. Solutions
Technical Challenges
• Just ask which technologies they’re familiar with, and which
ones could benefit from more training.
• Offer classes or online training course for those who need it to
ensure the entire team is up to speed and on the same page.
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15. Challenges
Cultures have different styles of making decisions. In America, managers
are expected to make decisions quickly where in other cultures managers
take their time, they gathering more information and often consult team
members .
So, how should decisions be made to avoid conflicting situations in
culturally diverse environment?
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The Decision-Making
Process

16. Solutions
The Decision-Making
Process
• Ensure every member of your multicultural teams
understands your process when making decisions.
• Learn about the differences of each of your team
members, and then determine how decisions will be
executed.
• Next, make it a priority to talk to each employee
individually to ask how they feel about your
management style and decision-making process to see
if they can feel comfortable with it.
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17. Challenges
Style of Communication
Aggression & Tone
Cultures have different styles of communication.
As mentioned earlier, American managers tend to be more
aggressive and straightforward than their Easter counterparts.
For some team members, this can come across as too direct.
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18. Solutions
Style of Communication
Aggression & Tone
• Ensure every member of your multicultural teams
understands your process when making decisions.
• Then, make it a priority to talk to each employee
individually to ask how they feel about your management
style and if they can feel comfortable with it.
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19. Challenges
Challenge of Motivating A
Culturally Diverse Team
• The perception of motivation may vary from one culture to another.
What can be motivating for you may be regarded as de-motivating for
people from another culture.
• Trying to enforce a universal motivation reward system based on norms
and culture of your company may backfire and you may experience
decline in employee satisfaction and efficiency level.
• Similarly, some people perform a lot better when they are left on their
own to figure out how to get the job done , while people from other
cultures may find themselves groping in the dark unless the manager
defines a clear roadmap for them on how to do their job.
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20. Solutions
Challenge of Motivating A
Culturally Diverse Team
• Speak with people from different cultures individually to
discover what motivates them
• Ask them what extent of manager intervention is acceptable
to them.
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21. Final Thoughts
Managing multicultural teams isn’t faint hearted. It requires learning, due diligence, and
diplomacy. As the old saying goes: If you want to be understood, seek first to understand.
If you don’t wish to deal with the challenges of managing a culturally diverse team, consider
outsourcing functions that are not core to your business, such as Multilingual customer
service. Multilingual Call Centers are adept at managing people from different cultures.
They understand how to reconcile these cultural differences and make everyone on the team
chase the same goals despite the opposing views. 21

22. Thank
You
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