The document discusses managing difficult employees and the costs associated with employee turnover. It notes that difficult employees take up 90% of a manager's time while only representing 10% of employees. While troublesome to manage, replacing employees can cost 150-250% of their annual salary due to hiring and training expenses. Assessments can help identify how to work with difficult employees effectively to reduce replacement costs.

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2. CHARACTERISTICS OF DIFFICULT EMPLOYEES
Troublesome Personalities
Communication Problems
Bad Attitudes
Poor Performance
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3. MANAGING DIFFICULT EMPLOYEES
It has been estimated that difficult employees make up only 10% of a department or team,
but they occupy 90% of a manager’s time.
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4. WHY YOU SHOULD KEEP DIFFICULT EMPLOYEES
Although managing difficult employees takes time, it can be
worth the effort to avoid additional hiring costs.
Hiring Costs Include:
• Salary
• Benefits
• Cost of advertising job
• Time spent interviewing
• Training investment
• Learning curve expense (time for new employee to get up to speed)
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5. SHOCKING STATISTICS
• Costs to replace an employee equals 150% of the employee’s
annual compensation figure
ex: salary = $40,000
cost to replace employee = $60,000
• Costs to replace managerial or sales employees equals 200%
to 250% of the employee’s annual compensation figure
ex: salary = $70,000
cost to replace employee = $140,000 to $175,000
** Source: Cost of Employee Turnover, by William G. Bliss, isquare.com (2012)
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6. COST SCENARIO
• Company has 100 employees
• 10 employees are difficult employees (non-manager)
• Salary of those 10 employees combined is $500,000
• Company chooses to replace all 10 employees
• Cost of replacing employees = $750,000
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7. ASSESSMENTS
Assessments can provide a vast amount of
information that managers can use to make
decisions concerning difficult employees.
Assessments can:
• Select people best suited to succeed in a
particular job in your organization
• Improve communication and relationships
between employees and managers
• Improve team performance and work place
harmony
• Build consistent culture and values throughout
your organization
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8. PROFILES MANAGERIAL FIT™
• People typically don’t quit their companies, they
quit their bosses. Profiles Managerial Fit (PMF)
measures critical aspects of compatibility between
a manager and their employees. This report
offers an in-depth look at one’s approach to
learning, as well as six critical dimensions of
compatibility with their manager: self-assurance,
conformity, optimism, decisiveness,
self-reliance, and objectivity.
• Managers use this information for adapting their
styles in order to get the most from each
employee; improve communication; increase
engagement, satisfaction, and productivity; and
reduce employee turnover.
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9. OUR PROPOSAL
Objective
• Identify ways to motivate and work with
challenging employees.
Process
• Select up to 5 frontline managers.
• Profiles International is offering a
complimentary Profiles Managerial Fit ™
assessment for that management team .
Click Here to Get Started or Give Us a Call at
(877) 751-1644
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10. PROFILES INTERNATIONAL INC.
Financial Services Retail & Consumer Travel & Hospitality Education & Government
Technology Healthcare Energy & Utilities Business Services
Customer Highlights
• Global employee assessment solutions company
• Full range of instruments to select, evaluate and develop sales people
• Exceptional science, web-based delivery technology and client service
• Assessments used in over 120 countries worldwide
• In business for over 20 years
• Proud to work with exceptional clients
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11. About Profiles International Inc.
Profiles International offers assessment solutions that enable organizations to select the right
people and develop them to their full potential. Our solutions help clients screen-out unsuitable
candidates, match jobs that fit with inherent capabilities, understand strengths and limitations of
successful onboarding, enhance performance and maximize their contribution to the organization.
Where We Are
Profiles serves over 120 countries
around the globe and has
material in 32 languages.
Contact Us
Profiles International
www.profilesinternational.com
(877) 751-1644
Check out our Blog
info.profilesinternational.com
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