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Managing Change
This document discusses managing change, particularly when implementing new technology. It provides an example of how Dream Insurance implemented e-signatures and templates to digitally transform their business. The key steps outlined are: 1) Define a change management strategy including preparing a team and developing plans. 2) Take action to implement plans, collect feedback, and make corrections. 3) Reinforce the changes by obtaining ongoing feedback and updating processes. The document also identifies the three main factors for successfully using technology: choosing the right tools, testing solutions, and having backup plans for when things don't go as expected.
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Managing Change
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- 2. Agenda Who is M&W ChangeManagement How Culture AffectChange Management Watching for the Pitfalls Example of Change Management to ImplementTechnology Who is Dream Insurance Managing Change for a Startup Building a Strategy Example of ImplementingTechnology 3 Main factors we see being key to successfully using technology as a tool
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- 4. WhereWe’ve Come From $- $5,000,000 $10,000,000 $15,000,000 $20,000,000 $25,000,000 $30,000,000 20082009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2009 - Present
- 5. It’s Not AlwaysEasy
- 6. Change Management Is a structuredapproach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of the change are achieved. The focus is on the wider impacts of change, particularly on people and how they, as individuals and teams, move from the current situation to the new one.
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- 15. Managing For ChangeIn A Transforming Business SHELDON D. WILLIAMS D R E A M I N S U R A N C E B R O K E R S
- 17. MANAGING CHANGE CHANGE ISGOING TO HAPPEN! Diagnose gaps and manage resistance PREPARING FOR CHANGE MANAGING CHANGE REINFORCING CHANGE Define change management strategy Prepare change management team Develop change management plans Take action and implement plans Collect and analyze feedback Implement corrective actions and Celebrate success
- 18. DREAM INSURANCE THE STORYOF A START-UP . July, 2017 September, 2017 October, 2017 March, 2018 July, 2018 February, 2019
- 19. WHAT’S THE PLAN 1STOBJECTIVE Where do you start?: - Developing our culture - Defined our brand - Differentiate our business YOU NEED TO MAKE A PLAN!
- 20. DETERMINE A STRATEGY DIGITALFIRST BROKERAGE DIGITAL FIRST BROKERAGE
- 21. TECH AT THECENTRE CHOOSING THE RIGHT TOOLS
- 23. OUR CHANGE WHAT TECHNOLOGYDID DREAM USE? eSIGNTAURES Benefits: - Reduced E&O - Enhanced user exposure - Consistent workflows - Compliant documentation - Simple process
- 24. PREPARING FOR CHANGE IMPLEMENTINGTEMPLATES The PREP • Outline template requirements: • Home • Auto • Commercial • Determine what to include in each • Outline roll out plans & training • Schedule sessions PREPARING FOR CHANGE Define change management strategy Prepare change management team
- 25. MANAGING CHANGE IMPLEMENTING TEMPLATES TheMANAGEMENT • Auditing process: • Review documents in the eSign • Review documents in BMS • Ensure all are using the right templates • Refer to formally documented workflows MANAGING CHANGE Develop change management plans Take action and implement plans
- 26. REINFORCING CHANGE IMPLEMENTING TEMPLATES TheREINFORCEMENT • Chat with team to obtain feedback • Refresher training to expedite the process • Update the templates when changes occur: • When adding new companies • Amend commission % REINFORCING CHANGE Collect and analyze feedback Implement corrective actions and celebrate success Diagnose gaps and manage resistance
- 27. 3 MAIN FACTORS,BEING KEYTO SUCCESSFULLY USINGTECHNOLOGY AS ATOOL?
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- 30. WE DON’T ALWAYSGET IT RIGHT!
- 31. Technology for theSake ofTechnology
- 32. TECHNOLOGY AS ATOOL 3 MAIN FACTORS TO SUCCESSFULLY USE TECHNOLOGY 1. SHOP AROUND • Talk with multiple vendors • Find out what is out there • Determine what works for you!
- 33. TECHNOLOGY AS ATOOL 3 MAIN FACTORS TO SUCCESSFULLY USE TECHNOLOGY 2. TEST & DISMISS • Track the success of your new tool and the ROI • Spend time to ensure that you are maximizing said software prior to dismissing it • Determine the most important thing: DOES THIS HELP MY CLIENT!?
- 34. TECHNOLOGY AS ATOOL 3 MAIN FACTORS TO SUCCESSFULLY USE TECHNOLOGY 3. GET BACK UP • Prepare for duds and mediocre vendors • Expect to burn before you earn • And remember: “You will get back up again!!!”