Dr. W. Edwards Deming was an American statistician and consultant who developed theories of quality management that came to be known as Total Quality Management (TQM). He taught Japanese businesses about statistical process control after WWII, helping them achieve major quality improvements. Deming's 14 Points outline his philosophy that quality should be the responsibility of management and continuous improvement is needed. His emphasis on customer focus, defect prevention, and teamwork revolutionized business practices and had a major impact on industries worldwide.

1. DR. W. EDWARDS
DEMING

2. Brief Introduction
• Born at October 14, 1900in Sioux City, Iowa
• Deming received his electrical engineering degree from the
University of Wyoming and his Ph.D. in mathematical physics
as well.
• Was an American statistician, professor, author, lecturer and
consultant.
• President Reagan awarded the National Medal of Technology
to Deming in 1987. And in 1988, he received the Distinguished
Career in Science award from the National Academy of
Sciences.

3. Working
• He worked for the Western Electric Company with
Walter A. Shewhart, the developer of the control chart.
• Deming then worked with the U.S.
• Department of Agriculture and the U.S. Census Bureau.
• Starting in 1950 he delivered a series of lectures to top
management in Japan on statistical process control.
Japanese industry adopted his methods which resulted
in a significant improvement in quality.
• Deming firmly believed that quality is the responsibility
of the management.
• The Deming philosophy is summarized in the fourteen
points.

4. • Developed better ways for continuous
improvement.
• Third wave of the industrial revolution.
• One of history’s nine hidden turning points.
• His philosophy has rarely been practiced in its
fullness.

5. • Total Quality Management was a revolutionary
concept developed by the American statistician,
Dr. W. Edwards Deming, a term now commonly
referred to as TQM.
• “Zero Defect" production, concept of TQM.
• The basic four cornerstones of Deming's TQM
include customer focus, continuous
improvement, defect prevention and the
importance of sharing quality responsibilities.
• Teamwork and team effort .

6. Deming’s 14 points
1. Create constancy of purpose for improvement of
product and service
2. Adopt the new philosophy
3. Cease dependence on inspection
4. Move towards a single supplier for any one item
5. Improve constantly and forever
6. Institute training on the job
7. Institute leadership

7. 8. Drive out fear
9. Break down barriers between departments
10. Eliminate slogans, exhortations, and targets for
the work force
11. Eliminate numerical quotas for the work force
and eliminate numerical goals for people in
management
12. Remove barriers that rob people of pride of
workmanship
13. Encourage education and self-improvement for
everyone
14. Take action to accomplish the transformation

8. These points "represent a philosophy, a
logical, humane and pleasant way to get
things done. Each of these points may sound
reasonably straightforward, even simple in
some cases, but each represents a change in
the ways things are commonly done
(especially) in the United States" (Dobyns et
al, 1994)

9. While Deming's TQM ideas were hatched over
sixty years ago, in today's global economy they
are as vital and necessary as never before.
Everything moves at a far faster pace than
ever. Technology changes literally from day to
day. So companies unwilling or unable to
provide this coordinated TQM team effort may
fall further and further behind their
competitors.

10. Some Quotations and Concepts by
Deming
• “There is no substitute for knowledge”
• “In God we trust; all others must bring data”
• “The most important things cannot be measured”
• “The most important things are unknown or
unknowable”
• “Experience by itself teaches nothing”
• “The problem is at the top; management is the
problem”

11. What Deming's TQM concept really establishes
is organization of tasks and responsibilities.
Everyone has to participate and cooperate for
the system to work properly. Involvement of
each employee is really to point out clearly
and accurately the need and wants of the end
customer. Perhaps one can even reduce
Deming's ideas into three simple yet powerful
words: people, products and profits

12. • Deming died at December 20, 1993 (aged 93)
in Washington DC