Change Management is a hot topic and there are lots of exciting change management related jobs paying high salaries as organizations continue to grapple with the challenge of continuous change and innovation. In this webinar, presenter Melanie Franklin will cover the basics, so you have a clear understanding of what change management is and how to get started with managing a change initiative. Melanie will explain the key activities, most useful techniques, and how to organize a simple Change Plan so you can demonstrate to others that you know what you are doing. No prior knowledge of managing change is needed for this webinar, which will be useful for anyone participating in change at work, either from the user/business perspective, or as a project manager who wants to know more about implementing their project deliverables. Watch the recording here: https://apmg-international.com/events/quick-guide-basics-change-management

1. Quick guide to the basics of change management
September 2018
Melanie Franklin, Change Management Institute

2. Welcome to our webinar!
Host & Moderator
Mark Constable
Marketing Executive
APMG International
mark.constable@apmg-international.com
Presenter
Melanie Franklin
UK Chapter Co-Lead
Change Management Institute
melanie@agilechangemanagement.co.uk

3. Before we get started…
This session is being recorded.
The recording and slides will be
sent to you after the webinar.
All participants are muted.
Please type any questions into
the “Questions” window.
Your feedback will help us to improve
future webinars. Please send any
comments and suggestions to:
mark.constable@apmg-international.com
Look out for our poll questions!

4. About Melanie…
• Track record of excellence in project, programme and
portfolio planning and delivery.
• In recent years, Mel has focused on moving organizations
from waterfall to agile approaches in project management.
• APMG accredited AgilePM and Change Management trainer
• Certified Scrum Master, Certified SAFe 4.0 Practitioner and Lean Kanban
Practitioner
• Director of Agile Change Management
(www.agilechangemanagement.co.uk)
• Co-Chair of the Change Management Institute UK chapter
(www.change-management-institute.com)
• linkedin.com/in/melaniefranklin1/
• @AgileMelanie

5. Who is this webinar for?
Project Managers – learn how to ensure your project deliverables will be
adopted by your users.
Programme Managers – use your knowledge of behavioural change to
guide your Project Managers so that every project within your programme is
adopted, which means the intended benefits will be realised.
PMO – the metrics and the criteria for project success have changed, and you
need to be reporting on business readiness as well as project delivery.
Business Analysts – you were analysing the requirements for the project
deliverables, now you need to consider all of the process changes to ensure the
business use what has been delivered.
Operations Managers – you need to lead the change effort for your team,
so you need to understand what needs to be done and plan and resource it
appropriately
Operations Staff – you need to devise new ways of working to keep pace
with the new products, services, tools, data and platforms that are being launched.

6. Why change management has
become so important?
• Customers encouraged to demand more via easier
engagement with organisations via social media platforms
• Staff encouraged to be innovative and creative and identify
new ways of working
• Complexity has reduced certainty and obvious right answer
so everyone encouraged to try out ideas to find the right
one
• Increase in interconnectivity means one change can
generate lots of changes - intended and unintended
consequences

7. Why change management has
become so important?

8. What is change management?
Naïve Well informed Sophisticated
Project
management with
a people focus
A framework for
helping the
organisation
adopt new ways
of working
A structured
approach to
making change
Getting teams
to embrace
uncertainty.
A capability for
embedding
continuous
change in the
business
The activities
needed to realise
the benefits from
project
investments.
More
communications
than we
normally send
during a project.

9. Change management is NOT project management

10. 10
What is the challenge?
• Ensure the business are aware of all the changes they
need to make.
• Encourage and inspire the business to participate in
the creation of these new ways of working.
• Measure the adoption of new ways of working and
maintain momentum for continuous change.

11. • Find what matters to people
• Link the change to what matters
• Show interest – listen, ask questions
• Help people imagine the change – make it real
through:
• Scenarios
• Walk throughs
• Demonstrations
• Be authentic, use the feedback you are given to
create a one team culture.
•
How do we manage change?

12. How do we manage change?
Angry and upset
about having to
change.
Not convinced
but willing to try
new things.
Accepts the new
ways of working,
forgets how
things used to be
done.

13. Create a ‘pull’ environment
• Take the change to people
• Describe the change in ways that make them want it to
happen
• Give them choices in the way they engage with the
change

14. Skills – all from emotional intelligence
• Listening
• Empathising
• Caring
• More listening!
• Diplomacy
• Choosing your words carefully
• Remaining enthusiastic in the face of resistance
• Resilience and the ability to keep going when
things go wrong.

15. Submit questions via your GoToWebinar control panel.
(sorry, function not available on mobile devices)

16. *** Free registration! ***
Two full days of masterclasses and presentations.
Melanie will be there at the Change Management Institute stand.
APMG exhibiting with a range of accredited training partners.
www.projchallenge.com

17. Further information….
www.apmg-international.com
@APMG_Inter
+44 (0) 1494 452450
www.apmg-international.com/CLCA
CHANGE MANAGEMENT TRAINING & CERTIFICATION
www.agilechangemanagement.co.uk
@AgileMelanie
www.linkedin.com/in/melaniefranklin1/
www.change-management-institute.com
@ChangeMgtIns
(see website for regional chapters)
www.apmg-international.com/ChangeManagement

18. If you have any questions or feedback, please do not hesitate to contact me:
Mark.Constable@apmg-international.com / +44 (0)1494 836137