This document discusses managing brand equity and defines key concepts. It explains that a brand differentiates a seller's products and services from competitors. Marketers must teach consumers "who" the brand is and "why" they should care. Brand equity refers to the value added to products and services from brand assets and liabilities in consumers' minds. The document then defines brand loyalty, awareness, perceived quality, and association, which are important components of brand equity. It provides examples of how to achieve awareness and outlines factors that influence associations.