A brand is a name, logo, symbol or design that identifies a product or service and differentiates it from competitors. It creates value by signaling quality, building loyalty and allowing price premiums. Developing a strong brand involves crafting a consistent promise or personality conveyed through all customer interactions to positively influence perceptions. Key aspects include top management commitment, consistent internal-external messaging, refreshing the brand over time, and guiding the brand style for all employees. Strong brands strengthen loyalty, attract customers, build trust and feelings of security to create memorable positive experiences.