2. What is communication
Functions of communication
Communication process
Interpersonal communication
Organizational communication
Summary
3. The exchange of thoughts,
messages, or the like, as by
speech, signals or writing.
To express oneself in such a
way that one is readily and
clearly understood.
Communication is shared
feelings/shared understanding.
4. First 15 minutes is what People can pay
the most attention to your speech
In which, you have only first 30 seconds
to attract audience
5. 60% of all management problems are
result of faulty communication.
6. 57% IT project failed cause by bad
communication (according to KPMG)
8. Oral communication
- People can speak at 125 words/minute
- People can listen at 500 words/minute
9. Misunderstanding: the 500 commonly used
words in the English language have 14,000
definitions. (Peter Drucker, Management, Harper & Row
Publishers, NY 1974)
10. Control Motivation
Emotional expression Information
22. • Should use your mouth!
– Speeches
– 1:1 discussion, group discussion,…
22
23. • Many advantages:
– Fast: average 110–150 wpm!
– Informative: Because of the huge amount
of wpm
– Immediate feedbacks: Listeners can fight
back
– Temporary in nature
• Unless someone
records it
23
24. • Comes with huge disadvantages:
– Distortion
– Not well-organized
– Informal
– Mis-understanding
– Require immediate attentions
24
25. • Written out
– Email
– Memo,
– Documents fax, letters
– Images, Signs
25
26. • Advantages
– Permanent, easy to archive
– Precise and explicit
– Authentic, professional
– Valid records from
Legal standpoint
26
27. • Disadvantages
– Time consuming
– No feedback mechanism
• Back-and-forth emails
– A hard-to-learn skill
– Many people hate
paperwork
27
31. – Complicated for large group
– 03 Common Type of Networks (05 people)
• The Chain: Chain of command
• The Wheel: Team with strong leader
• The All Channel: Self-managed team
31
34. Three main characteristics:
-Not controlled by Management
-Perceived to be reliable and believable
-Mostly for self-interest purposes
34
35. Not totally evil:
-Very fast
-Very informative
-Supplemental communication channel
-Emotional value
35
36. But has some evil characteristics:
-Distortion
-Accuracy is questionable
-Hamper productivity
-Hot topics are all about Management
36
37. • Functions: Control – Motivation -
Emotional - Information
• Process: Sender – Encode – Channel –
Decode – Receiver – Noise - Feedback
• Directions: Down – Up - Lateral
• Interpersonal: Oral – Written –
Nonverbal
• Organizational: Formal vs Grapevine
37
38. - Prentice Hall 2009, Organizational Behavior, 13/E,
Stephen P.Robbins, Chapter 11
- Business communication 1-2, Logigear Corporation
Training Material
- Images in the slide from internet
Introduction clip
http://goanimate.com/videos/0OE50sDziig4?utm_source=linkshare