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Making your CMDB social
The document discusses making a CMDB (Configuration Management Database) more social using ServiceNow tools. It introduces the concepts of a "social CMDB" and "CMLF" (Configuration Management Live Feed) which would make CMDB data more dynamic and visible through tools like ServiceNow Live Feed. Examples are given of how dedicated live feeds could be used for critical services to post incidents and outages. Guidelines are provided for organizations to define their own approach to a CMLF based on determining what CMDB data is relevant to share in a live format versus keeping in a traditional static CMDB.
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Making your CMDB social
- 1. Making your CMDBsocial Michel Regueiro Chris Dancy Solution Consulting Director Director of EntrepriseApophenia Aspediens ServiceNow
- 2. Agenda • Your Home Cloud • Social Tools for IT • ServiceNow #SocialIT • Your CMDB: from Monolithic to Live! • Social CMDB concepts • SocialIT in the future
- 3. Aspediens • European Partner of ServiceNow since 2007 • 100% dedicated to ServiceNow • Offices in Paris, Geneva, Zurich • 25ITIL certified professionals dedicated to ServiceNow • 34customers, including international companies • 60+ implementations to date • Top EMEA Partner 2011 award • Authorized Training Partner
- 4. STRATEGY SALES AND PRE-SALES SERVICES CONTINUAL IMPROVEMENT DESIGN “NEXT PHASE” SERVICES SOLUTION DESIGN SERVICES BUSINESS PROCESS AUTOMATION TRANSITION OPERATIONS IMPLEMENTATION SERVICES TRAINING ACADEMY OUT-TASKING SERVICES
- 5. YourHome Cloud PLATFORM AS A SERVICE COMPUTERS SMART PHONES ROUTERS TELEVISIONS NETWORKS STORAGE
- 6. Social tools forIT • Why Social Media? @twailgum: Twitter users/skeptics always ask me why I use it. To me, value is in 3 L's: ability to Listen, Link and Learn.
- 7. Social tools forIT • Salesforce Chatter • Yammer • Twitter • Get Satisfaction, User Voice • Facebook • Community.service-now.com • Basecamp • …
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- 11. But also! • ServiceNowKnowledge Base! • ServiceNow Chat! • ServiceNow Live Feed!
- 12. Why ServiceNow SocialIT? •@PaulHardyUK: 5 reasons to use #servicenow #livefeed: own the process, control access, auditable content, apply security & support #socialmedia
- 13. Knowledge Base • Was this helpful? • Rate • Feedback • Most recent tasks
- 14. ITIL Configuration Management TheProcess responsible for maintaining information about Configuration Items required to deliver an IT Service, including their Relationships. This information is managed throughout the Lifecycle of the CI.
- 15. Configuration Manager DailyQuestions • How many CIs in my organization? • When did this CI’s attributes changed? • What are the planned changes? • Planned/unplanned outages on my CIs? • How many critical incidents on my CIs?
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- 17. How can ServiceNowLive help? From Monolithic CMDB (Configuration Management Data Base)… … to CMLF (Configuration Management Live Feed)
- 18. How to defineyour CMLF approach?
- 19. Some examples • DedicatedLive feeds for critical business services where critical incidents could be posted • Live feed by CI Class to display: – new tasks on these CIs (incidents, problems, planned changes) – Outages (planned, unplanned, degradation) – Changes in the CI relations – and so on
- 20. But also.. • Newlicense linked to CI • Contract linked to CI no longer valid • Event Management in Live? • Ability to subscribe to your own feed?
- 21. Approach to defineyour CMLF Live (Dynamic) Irrelevant Relevant Monolithic (Static)
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- 23. ThankYou @servicesphere @michelgva
- 24.