This document provides a historical overview of Franke Group, a kitchen and bathroom systems manufacturer, from 1911 to present. It discusses the founding of Franke in 1911 and changes in ownership over time. It then summarizes reorganizations of the company in the 2000s and 2010s that resulted in new divisions and subsidiaries. The document also describes Franke's IT organization in 2015 and a project to integrate its internal cost allocation system, called PxQ, into its ServiceNow IT service management platform to improve transparency, flexibility, and reporting of internal IT costs.

1. Introduction
Aarburg, 2014-
Financial Management with
ServiceNow at Franke

2. 1911
Hermann Franke
founds a metal
factory in
Rorschach/
Switzerland
1939
Walter Franke
takes over the
business
1975
Change of
ownership: Willi
Pieper takes
over from
Walter Franke
1988
Introduction of
the divisional
structure
1989
Michael Pieper
becomes new
owner and
CEO.
2002
Strategic focus:
• Kitchen Systems
(+ Air)
• Washroom Systems
(+Water)
• Foodservice Systems
(+Service)
• Coffee Systems
(+Service)
• Beverage Systems
(+Service)
1911 – 2002

3. 2005
Establishment
of Franke
Artemis Real
Estate Group
and Franke
Artemis Asset
Management
Group
2010
Establishment of Franke
Artemis Group. Split of
activities:
• Franke Kitchen
Systems Group
• Franke Commercial
Systems Group
• Franke Artemis Real
Estate Group
• Franke Artemis
Asset Management
Group
2011
Franke
celebrates its
first hundred
years of
entrepreneur-
ship.
2013 – today
Reorganization of Franke Artemis Group:
New “Artemis Group” with CEO Michael
Pieper consists of Franke Group/Artemis
Real Estate Group/Artemis Asset
Management Group and Feintool Group
Alexander Zschokke becomes CEO of the
Franke Group that consists of:
• Franke Kitchen Systems
• Franke Foodservice Systems
• Franke Water Systems
• Franke Coffee Systems
• Franke Beverage Systems
• Franke Industrie AG
2005 - PRESENT

4. MARKET LEADERS TRUST OUR
SERVICES AND SOLUTIONS
4

5. IT Organization 2015
IT Organization Update 2014
CIO
CIO Office
Project Management Office, IT Controlling, IT Sourcing, Communication, IT Architecture, IT Standards
Regional IS
Americas
IT Services
Franke
Americas
Enterprise
Core PBS
Suite
PBS/ IFS CoE
IT Project
Management
Process
Improvement
Enterprise
Core SAP
Suite
SAP CoE
BI & Analytics
Process
Improvement
CRM
LOB
Applications
Customer
Value
Solutions
Electronic
Business
Services
CAX
Customer Apps
Platform
Services
Infrastructure
Communication
& Collaboration
Network
Workplace &
Mobile
Regional IS
Asia
IT Services
Franke Asia
Beverage
Systems
IT Services
Beverage
Systems
IT Service Desk ISAM IT Service Desk EMEA IT Service Desk ISAS

6. IT Cost Management at Franke
What is PxQ?
● Price x Quantity
● It is one way to allocate internal costs, there are others
within Franke
● High cost transparency for all companies and central IT
● leads to cost consciousnes
General Structure of IT Cost Management
● Core service charges are calculated by CIO office according to budget
● Rates are applied for items, users, services
● Quarterly invoices generated and sent out by CIO office

7. IT Cost Management at Franke

8. Integration PxQ in ServiceNow
Goals:
● replace an old and static application based on MS Access and SQL
● build a flexible application
● integrate with various existing data sources
● generate reports within the ITSM tool
Structures:
● Install ServiceNow IT Cost Mgt plugin
● Build the necessary integrations with CMDB
● Set the price of services using rate cards
● Run rate card to generate expense lines
● Allocate expense lines to subsidiaries
● Generate reports and pdf invoices

9. Integration PxQ in ServiceNow
Base Concept (ServiceNow)

10. ServiceNow
Integration PxQ in ServiceNow
Data Sources
CMDB
PxQ Invoice
SAR
IAM
AD

11. Integration PxQ in ServiceNow
Rate Cards

12. Integration PxQ in ServiceNow
Invoices

13. Project Success Factors
● Rely on CMDB
● build necessary integrations (other data sources)
● Data quality (clean, test, clean, etc.)
● Advanced ServiceNow skills are required
● Solution Consultant should have a financial background
● Leverage as much as possible out of the box
● Build what is missing following IT Cost Mgt logic

14. Realization
● Business process owner
● Project management
● Solution design
● Technical realization
● Platform hosting
● Basic module development

15. THANK YOU FOR YOUR
ATTENTION
Corporate Information Services
Contact:
Christian Ratzlaff
IT Service- & Project Manager
christian.ratzlaff@franke.com