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Making things easier: new design ideas for better library services
The document discusses the need for libraries to evolve by adopting new design strategies to remain relevant in the 21st century, emphasizing competition with various establishments like cafes. It highlights the importance of creating inviting spaces with digital and print resources, customer-oriented staff, and flexible facilities to attract patrons. Additionally, it addresses the role of library staff in enhancing customer experience and the significance of incorporating green technology principles in library design.
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Making things easier: new design ideas for better library services
- 1. Making Things Easier:New Design Ideas for Better Libraries Presented at the Marina G. Dayrit Lecture Series with the theme “Library of the Future: Changes and Challenges, at the National Book Stores-Cubao’s Superbranch, on 22 February 2013.
- 2. Why Design BetterLibraries? • To make it a meaningful place for the 21st Century Customers • Competition with the Internet • Competition with Starbucks, McDonalds, etc. • Competition with the times
- 3. The Information Environment • Blended: Digital and print • Online vs. onsite access • 24x7 access vs. limited access • Available in the Internet – Credible sites – Social Networking sites – Direct access to peers
- 4. Why do Studentsgo to Starbucks or McDonalds to Study? • They provide – Access to the Internet via mobile devices— Wifi – Food, coffee • They allow – Individual study – Group study • Many are open 24/7
- 5. The Challenge toLibraries • Making the customers come to the library to use the physical space by meeting their library visit meaningful. • Retaining customers—Keeping them satisfied
- 6. What do Librarieshave that are not available in places where customers hangout? • Books—Print and e-books • Journals-Print and e-journals • Multimedia collection • Online databases • Facilities for quiet study • Competent and customer oriented library staff
- 7. Libraries Must • Examinethose places where members of the community hangout • Plan to provide an environment that would engage students to come to the library instead of to those areas. – Internet Access via LAN or Wi-fi – A good collection—Print and e – Individual and group study areas – Customer oriented and competent library staff – If possible, Food/coffee
- 8. New Paradigm forLibrary Design • “What is needed is acceptance of a new basis of academic and research library design that speaks to the needs of users, is energy efficient, and assumes zero- growth collection of physical collections. Such a building will have a future on any campus.” (Loder, 2010) .
- 9. Design Considerations • Respectdifferent styles of learning • Provide facilities for access to digital resources • Provide rooms for librarians/teachers to hold learning activities • Make the library areas and facilities diverse, flexible, convertible, multipurpose, accessible, pleasant and inviting and memorable.
- 10. Other Design Considerations The accreditation standards User size and seating capacity Collection size and shelving capacity – Think digital too Librarians office—accessibility Functional areas Green technology principles—Energy cost
- 11. The key toDesign • Make it easier for the customer to – Create content – Share content – Collaborate--Share ideas, expertise – Study – Discuss
- 12. The key todesign • Making it easier for the library staff to – Provide good efficient service – Sustain operations through green technology principles
- 13. Importance of Benchmarking •Actually seeing how other libraries did it and adapting best practices to one’s environment • Become aware that in designing libraries, there is no need to build a new facility but you can work on existing space.
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- 29. Applying Green Technology Principles
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- 31. Individual & SilentStudy Cubicles
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- 33. Accessible OPACs onall floors
- 34. Accessible and easyaccess to study areas and stockrooms
- 35. Today’s Students eaton the go: They need access to food
- 36. Printed books andJournals
- 37. Competent and CustomerOriented Staff
- 38. Role of theLibrary Staff • Library staff play a key role in making the library experience pleasant. • Library staff should be friendly and approachable. Gestures and tone of voice are important 2/24/2013 Ateneo de Manila University 38
- 39. Library Staff todaymust • Build a strong working relationship with customers by treating them in the manner that you want to be treated. • Have good product knowledge. • Have good professional Attitude. • Be Adaptable and Flexible • Be Relevant to the community. • 2/24/2013 Ateneo de Manila University 39
- 40. “Satisfied customers tellthree friends, angry customers tell 3,000” (Blackshaw, 2008) Good Experience Bad Experience
- 41. Thank You! • LourdesT. David • Director, Rizal Library, Ateneo de Manila University • Contact Numbers – Tel: 4266001 ext 5550; telfax 4265961 – Email: ltdavid@ateneo.edu; lourdesdav@gmail,com; lourdestenmatay@yahoo.com.ph – Facebook
- 42. References • Blackshaw, Pete (2008). Satisfied customers tell three friends, angry customers tell 3,000: running a business in today’s consumer-driven world, N.Y: Doubleday • Freeman, Geoffrey (2005). ―The Library as Place: Changes in Learning Patterns, Collections, Technology, and Use‖ in Library as Place: Rethinking Roles, Rethinking Space. Council on Library and Information Resources Washington, D.C. p. 1-9 • Loder, Michael Wescott (2010). ―Libraries with futures; How are academic library usage and green demands changing building designs?‖ College and research libraries, July 2010 vol 71 #4, pp348-359. • Mulford, Sam McBane and Ned A Himmel (2010). How green is my library? Santa Barbara, CA: Libraries Unlimited.