Presentation to Sydney Institute TAFE librarians about what I think the future holds for libraries. In particular, I talk about the UTS model, but there are points here relevant to all libraries. Given 7 December 2010.
Presentation given at Internet Librarian International Conference, Olympia London, October 21st 2015 on Copenhagen Libraries' controversial new strategy and its implications
Paper given at the BIALL Conference 'Charting the C's: Collaboration, Co-Operation and Connectivity' 11th June 2015, Brighton, UK.
Paper entitled: Infiltrate and conquer? Showing the world what librarians can do.
Presentation given at Internet Librarian International Conference, Olympia London, October 21st 2015 on Copenhagen Libraries' controversial new strategy and its implications
Paper given at the BIALL Conference 'Charting the C's: Collaboration, Co-Operation and Connectivity' 11th June 2015, Brighton, UK.
Paper entitled: Infiltrate and conquer? Showing the world what librarians can do.
Joe Lucia of Villanova University keynoted at Evergreen International Conference 2009. His theme was "open." He was also videorecorded and the video will be made available soon (on another site).
Jabes 2010 - Conférence inaugurale "Les bibliothèques à l’ère du numérique"ABES
Jabes 2010 - Conférence inaugurale "Les bibliothèques à l’ère du numérique"
Klauss Ceynowa, directeur général adjoint de la bibliothèque d’Etat de Bavière dans le cadre des Journées Abes 2010
If you're suffering from information overload when it comes to what's new in technology and Internet resources for children and young adults, join us as we learn what's new in a nutshell.
This is a presentation (slides & notes) that I gave to the NZ Tertiary Education Libraries Special Interest Group (TELSIG) or LIANZA in November 2013. It looks a little like earlier presentations that I’ve given on the same subject, but this version includes some new influences from 2013 as they have influenced our concepts. The basic elements remain, but a visit to the Hunt Library (NCSU) and some things that I heard at Educause 2013 have really helped us to focus on the technologies in side our future library and why they are so critical for us to embrace.
UTS Shapeshifters event on Creative FuturesMal Booth
These are the slides I used for a UTS Shapeshifters event on Creative Futures. I was talking about the future of academic libraries, particularly our own and our role in a creative digital future.
I should explain more about the 3rd slide. The things listed on that slide are often forgotten or discounted in the blind pursuit of efficiency or traditional KPIs. For libraries, these things (i.e. delight, surprise, engagement, serendipity and curiosity) are at least as important and should not be forgotten, dismissed or left until later.
See/hear the recorded talk here: http://newsroom.uts.edu.au/events/2013/12/shapeshifters-creative-futures
lecture presented by Sharon Ma. S. Esposo at PAARL’s Seminar /Parallel Session-workshop on Library and Web 2011 (Holy Angel University, Angeles City, Pampanga, 19-20 August 2010)
Challenges and opportunities for academic librarieslisld
Research and learning behaviors are changing in a network environment. What challenges do Academic libraries face? What opportunities do they have? A presentation given at a symposium on the future of academic libraries at the Open University.
A director's brief for my Hyperlinked Library course (LIBR 287) . This brief explains digital content curation via services like Scoop.it and advocates for its implementation in a public library. Digital curation is a natural service in the Library 2.0 world.
Joe Lucia of Villanova University keynoted at Evergreen International Conference 2009. His theme was "open." He was also videorecorded and the video will be made available soon (on another site).
Jabes 2010 - Conférence inaugurale "Les bibliothèques à l’ère du numérique"ABES
Jabes 2010 - Conférence inaugurale "Les bibliothèques à l’ère du numérique"
Klauss Ceynowa, directeur général adjoint de la bibliothèque d’Etat de Bavière dans le cadre des Journées Abes 2010
If you're suffering from information overload when it comes to what's new in technology and Internet resources for children and young adults, join us as we learn what's new in a nutshell.
This is a presentation (slides & notes) that I gave to the NZ Tertiary Education Libraries Special Interest Group (TELSIG) or LIANZA in November 2013. It looks a little like earlier presentations that I’ve given on the same subject, but this version includes some new influences from 2013 as they have influenced our concepts. The basic elements remain, but a visit to the Hunt Library (NCSU) and some things that I heard at Educause 2013 have really helped us to focus on the technologies in side our future library and why they are so critical for us to embrace.
UTS Shapeshifters event on Creative FuturesMal Booth
These are the slides I used for a UTS Shapeshifters event on Creative Futures. I was talking about the future of academic libraries, particularly our own and our role in a creative digital future.
I should explain more about the 3rd slide. The things listed on that slide are often forgotten or discounted in the blind pursuit of efficiency or traditional KPIs. For libraries, these things (i.e. delight, surprise, engagement, serendipity and curiosity) are at least as important and should not be forgotten, dismissed or left until later.
See/hear the recorded talk here: http://newsroom.uts.edu.au/events/2013/12/shapeshifters-creative-futures
lecture presented by Sharon Ma. S. Esposo at PAARL’s Seminar /Parallel Session-workshop on Library and Web 2011 (Holy Angel University, Angeles City, Pampanga, 19-20 August 2010)
Challenges and opportunities for academic librarieslisld
Research and learning behaviors are changing in a network environment. What challenges do Academic libraries face? What opportunities do they have? A presentation given at a symposium on the future of academic libraries at the Open University.
A director's brief for my Hyperlinked Library course (LIBR 287) . This brief explains digital content curation via services like Scoop.it and advocates for its implementation in a public library. Digital curation is a natural service in the Library 2.0 world.
Anne-Marie Tarter: Our Common Future (SLA Weekend Course 2013)SLA
Anne-Marie Tarter – Our Common Future: What the Learning Commons approach could mean for school libraries. Plenary session at 2013 SLA Weekend Course in Belfast
See the WEBCAST as well!! mms://wmedia.it.su.se/SUB/NordLib/3.wmv
Presentation at Nordlib 2.0 in Stockholm, November 21th 2008
http://www.nordlib20.org/programme/
A compact thesis on a new service designed for Helsinki Public Library system. This includes extensive field research and analysis of the service which was designed as part of the course at Aalto University.
Some of my recent thoughts about academic libraries. These focus a fair bit on spaces, but there is also a focus on services, technologies and our programs.
It is from a presentation that I gave by Skype to the SCU Library on 27 November 2015.
Presentation on UTS Library support for researchers - done at Research Week 2013. Speaker's notes are included and I've included the slide builds, so on some slides you'll need to click several times to get the full slide.
Presentation and short talk for ALIA Sydney on 27 February 2012 about sustainability at UTS Library.
If you have Keynote, you can download this with the speaker's notes.
Making researchers famous with social mediaMal Booth
Workshop presentation for UTS Research Week 2012
(Sometimes I really have no idea why I persist with Slideshare other than it being a free service. Again, the embedded hyperlinks have not been uploaded from the original document. This will present problems for the actual blogs linked on slide 11. I'll need to provide those links later. Sorry.)
Talk for UTS FASS Alumni on our future library & social mediaMal Booth
A two-part talk from 15 November given to alumni from the UTS Faculty of Social Sciences about enabling technologies for our future Library and how social media and social networks might be useful to adult educators and learners.
This PDF file includes the speaker's notes.
UPDATED AND UPGRADED BY "Making researchers famous with social media" ON 9 FEB 2012. MB
Presentation for UTS Library Research Week 2011 on how academic researchers can make use of various social technologies and networks.
My thanks to a colleague, Sally Scholfield for her assistance with this.
I have not described the social technologies, tools and articles referred to or linked within this presentation. Short descriptions can be found on the Diigo list that brings it all together here:
http://www.diigo.com/list/malbooth/uts-library-research-week
Slides from a half day workshop that I gave a couple of times in 2009. Better late than never I suppose. You need to read my blog post here: http://frommelbin.blogspot.com/2010/09/some-old-news-about-digitisation.html for an explanation about some slides and for references.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Sectors of the Indian Economy - Class 10 Study Notes pdf
Libraries: Change and our Future
1. In this slide the image used is from a workshop we ran in the Library (September
2010) for year 7 & 9 students so that they could tell us what the liked, disliked and
would imagine for a library of the future that they might be using. Some of the
outcomes from that workshop are listed on Slide 20.
1
2. I saw all of this the morning before delivering this talk to the Sydney Institute TAFE
Sustainable Libraries – Sustainable Life Program 2010.
Currently Australian libraries do not seem to be under as much of a threat as those
in both North America and Western Europe (particularly the UK). The context is
different in Australia, at least economically. In the UK, even sacred cows like Defence
are being targetted for spending cuts.
I was in the UK in late 2010 and it struck me that whilst some libraries such as the
British Library have taken the opportunity to substantially change their “business
model” many have either not had the resources or will power to change the way
they do their business and the way they present themselves to their communities.
My observations above are not meant as criticisms of our UK colleagues, merely my
observations about what we need to do in Australia to remain viable as institutions
with real roles.
2
3. This is just my quick representation of the way we were with the dawning of the age
of the web in library land.
3
4. So this is what we are grappling with today – a vast landscape of competing priorities
and many issues that seemingly pull us in different directions at the same time. New
values and opportunities are emerging, however, and there are many exemplars to
follow if inspiration is needed. What remains, however, is the imperative to tailor
what you deliver in your library for the needs of your community. To do that you
MUST understand what your community’s core business or priorities are and then
stay relevant to them.
4
5. Here is where I think we are heading and I’ve highlighted some of the key areas.
Sure, some of the long-established obligations and responsibilities will also come
with us, but the challenge is to decide what must be dropped so we can ramp up for
new demands and the new environment we are working within.
Our future is no longer just about the book.
5
6. By way of illustration, I will now show a few of the initiatives we are taking at the
UTS Library in order to set up our own future.
This map is the UTS Campus Redevelopment Masterplan. Projects currently
underway include the Student Housing Tower, an underground Multi-purpose Sports
Hall and a new Broadway Building for the Faculty of Engineering & IT. Building 14 will
be a Frank Gehry designed building for the Business school and soon we kick off the
preparatory work for the Library Retrieval System with excavation to begin in 2012.
The UTS Library will be relocated in two stages from its current location in Building 5
of the Haymarket Campus:
Stage 1 is the occupation and operation of our Library Retrieval System (LRS) to be
installed under Alumni Green. It will be operational in 2014.
Stage 2 is the occupation of the redeveloped Library building or Learning Commons
in what is currently Building 2. Currently that is envisaged for 2016.
UTS Student vision film http://www.youtube.com/user/UTSLibrary
From restricted opening hours -> towards 24/7 services
6
7. Film of an ASRS at work (in Utah)
http://www.flickr.com/photos/malbooth/4118722777/in/set-72157623121781717/
Our future library will not be designed as a book storage facility. About 75-80% of
our collection will be housed in a Library Retrieval System like the one shown.
From book storage facility + a website -> customised physical spaces & personalised
web services/apps
From books & journals -> multiple media formats & games
7
8. The LRS will take away the ability to serendipitously bowse the entire physical
collection. We will replace that with improve browsing online of entire covers of
“virtual shelves”, suggestions and recommendations (like Amazon & StumbleUpon),
an opt-in “Genius” like service that can list books you might be interested in based
on your browsing and use patterns.
We are also looking at the application of social bookmarks to the collection (e.g.
Using something like Delicious or Diigo) as well as offering users the ability to tag
catalogue entries.
We are also talking to UTS visual communications staff to look at visual ways to
represent the vast amounts of data we have about our collections, their attributes
and their use in terms of datavisualisation.
8
9. Primary uses:
Access
Tracking
Transactions processing & self-service
Also:
Location
Making library smarter
Assisting IL?
We’d like to explore the possibilities currently being applied and tested with RFID but
not inside the library or academic sector. The retail, transport and logistics industry
offer us some different applications of RFID technology and these could be combined
with the standard library applications by a smart systems integrator in the second
phase of our RFID deployment/implementation.
9
10. We believe that a sense of place and space will be important in our new library. With
less books on display that is easier to deliver in a given space.
Even current school students have recently reminded us of the importance of an
appropriately welcoming space to first enter for the Library. They recognised the
critical importance of that space in reminding you about the purpose of the
institution you are entering. The use of appropriate orientation spaces has been well
recognised in the museum world and in well-designed new libraries such as the one
shown here in Salt Lake City.
From restricted opening hours -> towards 24/7 services
From desks/counters/signs/screens/boards -> orientation spaces
10
11. Clever design can assist us in designing out undesirable behaviour (like theft, excess
noise, vandalism, etc.) and in encouraging appropriate behaviour like reading, study,
collaboration, self-service, reference assistance, etc.
We are already working with 4th year design students on projects such as Designing
Out Crime to explore the possibilities offered by RFID and mobile computing
platforms as well as more traditional solutions to be found in spatial and furniture
design.
We believe it is very important to have our current and future students participating
in the conceptual design stage. As a university of technology our design, engineering,
and IT students and researchers also have much to offer us from their own expertise.
From GATES, DON’T! & SHUSH! -> Welcome, how can we help? & influencing
behaviour (theft, vandalism, inappropriate behaviour/food/drink) by design
11
12. From website -> applications and open development with our content/data
From catalogues -> Google, Amazon, iTunes (interfaces)
From face-to-face classes -> ubiquitous learning
From Library (only as a location) -> mobile services across the campus (people &
virtual)
From passive consumers of technology -> active trend-setters and explorers through
partnerships in research & publishing
12
14. From book stacks & desks -> sound studios, editing suites & collaborative learning
spaces
Spaces need to be provided for all of the functions on this slide. Some need to be
dedicated and others need to be flexible and easily adaptable to suit different
purposes.
Should we be looking at more ephemeral design in some spaces? Maybe more
robust in its nature and spaces we are less precious about? Is it “our” space or
“their” space. How can we encourage their “ownership” & care, even if it is only
temporary?
Shown above is an experimental “create Space that we set up in the current library
to “play” with different furnishings, interactive white-boards and white-board paint
and glass panels in stead of white-boards on the walls. It has been very useful for us
to observe what students do in such spaces and what they prefer to use these
spaces for.
14
15. From “Lending” “Research Help Desk” “Access” “Security” “IT” “Information literacy”
-> triage HELP & expert consultancies
We like the Apple model that is more generic and helpful than ours is at present.
In terms of service design I think we have a lot to learn from the whole Participatory
Design movement. http://en.wikipedia.org/wiki/Participatory_design
Recently I attended Industry Day at the PD Conference in Sydney and I thought there
was a lot for us to learn just from several short examples that were presented during
the course of that day.
I’ve started to post about some of them via my blog:
http://frommelbin.blogspot.com/2010/12/participatory-service-design.html
15
16. From waste -> GREEN and sustainability in all dimensions. That means the building,
our operations, our procurement, & sustainable relationships at work both within
the workplace and with our patrons, partners, stakeholders and our masters. I think
we’ve been trying to model that behaviour already in the UTS Library and we are
making some progress.
16
17. From mere service provider -> cultural, learning & community hub
Our library will serve as a cultural & learning hub within our university.
17
18. From controlled bureaucratic structures -> trusted agile & adaptable teams,
constantly evolving to meet new needs.
Library staff should be more visible in the Library and across the campus. That means
in both the physical and digital realms.
18
19. Everything we offer must be intuitive. Some of the most common feedback we get in
the library world is that our clients don’t know what to make of our signage,
classification system, collections arrangement, web structures, and catalogues. If we
were Amazon we’d have gone broke ages ago.
19
20. These points are what the year 7 & 9 students told us they wanted in a university
library of the future after a half day informal workshop in our current library in
September of 2010.
Extended learning means the opportunity to learn beyond the set curriculum.
What can we do to provide randomness in our libraries. Everything we do is about
(mostly outdated ontologies and structures!
Gaming & media spaces are probably essential now. A library without them in the
future will be irrelevant.
Orientation spaces have a significant effect, more significant than any signage, on
the behaviour of those entering. It is expected by our clients.
Water features, greenery and natural light are probably things we would wish to see
ourselves.
Future students will expect all technology that we provide to be intuitive. If it isn’t it
won’t be used.
Signage can be over-done, and to be effective it must be meaningful.
Our future students expect like-books to have some kind of thematic identity that
gives users/readers a clue about their content.
I didn’t really understand why students said they liked the curved spaces in the UTS
Library until I saw those of the Philological Library in Berlin’s Free University.
Library spaces and services must learn to be customisable and personalised. Maybe
we are too precious about those spaces and don’t understand their true potential.
We want our future library to be a social hub, but it also must provide exposure to
culture, so the use of art within the library will be critical.
Our sustainability initiatives must be visible and demonstrate our progress (or not) in
all dimensions/facets.
Comfy chairs are essential because patrons simply will not spend every hour in a
library awake.
“Lack of rules” perhaps indicates that we still have too many rules, or too many signs 20
22. A final set of reminders, many of which hark back to that earlier wordle about
Library3.0.
22
23. So to bring it all back to the situation in the UK and spending cuts, where is there an
example of a library doing just about everything I mentioned in the previous slide?
At the British Library in their Business and Intellectual Property Centre. This is
impressive new business for the British Library and an example of seeing an
opportunity and grasping it with both hands. They’ve developed great partnerships
with the business of the City and now librarians in this centre help people starting up
new businesses. I believe this is the kind of thing all of us need to learn how to do in
our own communities.
http://www.bl.uk/bipc/index.html
On the far wall you can see examples of success stories encouraged as businesses by
this centre.
For UTS I see this as a model we might use somewhere in our new Learning
Commons, perhaps to link industry experts with researchers or others from URS
starting businesses or seeking help getting inventions and prototypes off the ground.
It might also be a useful industry mentoring centre for post-grad students.
We could even use the model to assist academics and researchers with e-publishing
and in order to understand Copyright better (in he way BIPC does much the same
thing with IP and Patents law).
Another example in London are the Idea Stores in East London – deeply relevant and
connected to their communities, providing what they need.
http://www.ideastore.co.uk/
In Australia I think the State Library of Queensland (particularly The Edge)
http://theedge.slq.qld.gov.au/home and as a public library I think Mosman Council 23
Editor's Notes
In this slide the image used is from a workshop we ran in the Library (September 2010) for year 7 & 9 students so that they could tell us what the liked, disliked and would imagine for a library of the future that they might be using. Some of the outcomes from that workshop are listed on Slide 20.
I saw all of this the morning before delivering this talk to the Sydney Institute TAFE Sustainable Libraries – Sustainable Life Program 2010. Currently Australian libraries do not seem to be under as much of a threat as those in both North America and Western Europe (particularly the UK). The context is different in Australia, at least economically. In the UK, even sacred cows like Defence are being targetted for spending cuts. I was in the UK in late 2010 and it struck me that whilst some libraries such as the British Library have taken the opportunity to substantially change their “business model” many have either not had the resources or will power to change the way they do their business and the way they present themselves to their communities. My observations above are not meant as criticisms of our UK colleagues, merely my observations about what we need to do in Australia to remain viable as institutions with real roles.
This is just my quick representation of the way we were with the dawning of the age of the web in library land.
So this is what we are grappling with today – a vast landscape of competing priorities and many issues that seemingly pull us in different directions at the same time. New values and opportunities are emerging, however, and there are many exemplars to follow if inspiration is needed. What remains, however, is the imperative to tailor what you deliver in your library for the needs of your community. To do that you MUST understand what your community’s core business or priorities are and then stay relevant to them.
Here is where I think we are heading and I’ve highlighted some of the key areas. Sure, some of the long-established obligations and responsibilities will also come with us, but the challenge is to decide what must be dropped so we can ramp up for new demands and the new environment we are working within. Our future is no longer just about the book.
By way of illustration, I will now show a few of the initiatives we are taking at the UTS Library in order to set up our own future. This map is the UTS Campus Redevelopment Masterplan. Projects currently underway include the Student Housing Tower, an underground Multi-purpose Sports Hall and a new Broadway Building for the Faculty of Engineering & IT. Building 14 will be a Frank Gehry designed building for the Business school and soon we kick off the preparatory work for the Library Retrieval System with excavation to begin in 2012. The UTS Library will be relocated in two stages from its current location in Building 5 of the Haymarket Campus: Stage 1 is the occupation and operation of our Library Retrieval System (LRS) to be installed under Alumni Green. It will be operational in 2014. Stage 2 is the occupation of the redeveloped Library building or Learning Commons in what is currently Building 2. Currently that is envisaged for 2016. UTS Student vision film http://www.youtube.com/user/UTSLibrary From restricted opening hours -> towards 24/7 services
Film of an ASRS at work (in Utah) http://www.flickr.com/photos/malbooth/4118722777/in/set-72157623121781717/ Our future library will not be designed as a book storage facility. About 75-80% of our collection will be housed in a Library Retrieval System like the one shown. From book storage facility + a website -> customised physical spaces & personalised web services/apps From books & journals -> multiple media formats & games
The LRS will take away the ability to serendipitously bowse the entire physical collection. We will replace that with improve browsing online of entire covers of “virtual shelves”, suggestions and recommendations (like Amazon & StumbleUpon), an opt-in “Genius” like service that can list books you might be interested in based on your browsing and use patterns. We are also looking at the application of social bookmarks to the collection (e.g. Using something like Delicious or Diigo) as well as offering users the ability to tag catalogue entries. We are also talking to UTS visual communications staff to look at visual ways to represent the vast amounts of data we have about our collections, their attributes and their use in terms of datavisualisation.
Primary uses: Access Tracking Transactions processing & self-service Also: Location Making library smarter Assisting IL? We’d like to explore the possibilities currently being applied and tested with RFID but not inside the library or academic sector. The retail, transport and logistics industry offer us some different applications of RFID technology and these could be combined with the standard library applications by a smart systems integrator in the second phase of our RFID deployment/implementation.
We believe that a sense of place and space will be important in our new library. With less books on display that is easier to deliver in a given space. Even current school students have recently reminded us of the importance of an appropriately welcoming space to first enter for the Library. They recognised the critical importance of that space in reminding you about the purpose of the institution you are entering. The use of appropriate orientation spaces has been well recognised in the museum world and in well-designed new libraries such as the one shown here in Salt Lake City. From restricted opening hours -> towards 24/7 services From desks/counters/signs/screens/boards -> orientation spaces
Clever design can assist us in designing out undesirable behaviour (like theft, excess noise, vandalism, etc.) and in encouraging appropriate behaviour like reading, study, collaboration, self-service, reference assistance, etc. We are already working with 4th year design students on projects such as Designing Out Crime to explore the possibilities offered by RFID and mobile computing platforms as well as more traditional solutions to be found in spatial and furniture design. We believe it is very important to have our current and future students participating in the conceptual design stage. As a university of technology our design, engineering, and IT students and researchers also have much to offer us from their own expertise. From GATES, DON’T! & SHUSH! -> Welcome, how can we help? & influencing behaviour (theft, vandalism, inappropriate behaviour/food/drink) by design
From website -> applications and open development with our content/data From catalogues -> Google, Amazon, iTunes (interfaces) From face-to-face classes -> ubiquitous learning From Library (only as a location) -> mobile services across the campus (people & virtual) From passive consumers of technology -> active trend-setters and explorers through partnerships in research & publishing
From passive “collectors” -> more active collectors, publishers, creators & co-creators
From book stacks & desks -> sound studios, editing suites & collaborative learning spaces Spaces need to be provided for all of the functions on this slide. Some need to be dedicated and others need to be flexible and easily adaptable to suit different purposes. Should we be looking at more ephemeral design in some spaces? Maybe more robust in its nature and spaces we are less precious about? Is it “our” space or “their” space. How can we encourage their “ownership” & care, even if it is only temporary? Shown above is an experimental “create Space that we set up in the current library to “play” with different furnishings, interactive white-boards and white-board paint and glass panels in stead of white-boards on the walls. It has been very useful for us to observe what students do in such spaces and what they prefer to use these spaces for.
From “Lending” “Research Help Desk” “Access” “Security” “IT” “Information literacy” -> triage HELP & expert consultancies We like the Apple model that is more generic and helpful than ours is at present. In terms of service design I think we have a lot to learn from the whole Participatory Design movement. http://en.wikipedia.org/wiki/Participatory_design Recently I attended Industry Day at the PD Conference in Sydney and I thought there was a lot for us to learn just from several short examples that were presented during the course of that day. I’ve started to post about some of them via my blog: http://frommelbin.blogspot.com/2010/12/participatory-service-design.html
From waste -> GREEN and sustainability in all dimensions. That means the building, our operations, our procurement, & sustainable relationships at work both within the workplace and with our patrons, partners, stakeholders and our masters. I think we’ve been trying to model that behaviour already in the UTS Library and we are making some progress.
From mere service provider -> cultural, learning & community hub Our library will serve as a cultural & learning hub within our university.
From controlled bureaucratic structures -> trusted agile & adaptable teams, constantly evolving to meet new needs. Library staff should be more visible in the Library and across the campus. That means in both the physical and digital realms.
Everything we offer must be intuitive. Some of the most common feedback we get in the library world is that our clients don’t know what to make of our signage, classification system, collections arrangement, web structures, and catalogues. If we were Amazon we’d have gone broke ages ago.
These points are what the year 7 & 9 students told us they wanted in a university library of the future after a half day informal workshop in our current library in September of 2010. Extended learning means the opportunity to learn beyond the set curriculum. What can we do to provide randomness in our libraries. Everything we do is about (mostly outdated ontologies and structures! Gaming & media spaces are probably essential now. A library without them in the future will be irrelevant. Orientation spaces have a significant effect, more significant than any signage, on the behaviour of those entering. It is expected by our clients. Water features, greenery and natural light are probably things we would wish to see ourselves. Future students will expect all technology that we provide to be intuitive. If it isn’t it won’t be used. Signage can be over-done, and to be effective it must be meaningful. Our future students expect like-books to have some kind of thematic identity that gives users/readers a clue about their content. I didn’t really understand why students said they liked the curved spaces in the UTS Library until I saw those of the Philological Library in Berlin’s Free University. Library spaces and services must learn to be customisable and personalised. Maybe we are too precious about those spaces and don’t understand their true potential. We want our future library to be a social hub, but it also must provide exposure to culture, so the use of art within the library will be critical. Our sustainability initiatives must be visible and demonstrate our progress (or not) in all dimensions/facets. Comfy chairs are essential because patrons simply will not spend every hour in a library awake. “ Lack of rules” perhaps indicates that we still have too many rules, or too many signs indicating the rules. Perhaps there are other ways to influence and encourage behaviour besides rules.
A final set of reminders, many of which hark back to that earlier wordle about Library3.0.
So to bring it all back to the situation in the UK and spending cuts, where is there an example of a library doing just about everything I mentioned in the previous slide? At the British Library in their Business and Intellectual Property Centre. This is impressive new business for the British Library and an example of seeing an opportunity and grasping it with both hands. They’ve developed great partnerships with the business of the City and now librarians in this centre help people starting up new businesses. I believe this is the kind of thing all of us need to learn how to do in our own communities. http://www.bl.uk/bipc/index.html On the far wall you can see examples of success stories encouraged as businesses by this centre. For UTS I see this as a model we might use somewhere in our new Learning Commons, perhaps to link industry experts with researchers or others from URS starting businesses or seeking help getting inventions and prototypes off the ground. It might also be a useful industry mentoring centre for post-grad students. We could even use the model to assist academics and researchers with e-publishing and in order to understand Copyright better (in he way BIPC does much the same thing with IP and Patents law). Another example in London are the Idea Stores in East London – deeply relevant and connected to their communities, providing what they need. http://www.ideastore.co.uk/ In Australia I think the State Library of Queensland (particularly The Edge) http://theedge.slq.qld.gov.au/home and as a public library I think Mosman Council Library are doing a pretty good job for their community http://www.mosman.nsw.gov.au/library