Fitting facilities for today's library users
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Fitting facilties for today's user - Talk by Janine Schmidt - 14 March 2012 - At Li Ka Shing Library, Singapore Management University
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Fitting facilities for today's library users
- 1. 1 Fitting facilities for today’s library users Janine Schmidt, Singapore Management University March 2012 Director, Mukurta Consulting janine@mukurta.com and Trenholme Director of Libraries Emerita, McGill University
- 2. 2 Singapore Management University March 2012 Overview • Changing user needs • Library design traditions • Design approaches ▫ Planning strategies ▫ Space layout – seating, collections, service points ▫ Ambience ▫ Signage and wayfinding
- 3. 3 Singapore Management University March 2012 The changing context • It’s an Amazoogle cloudy, mobile, visual, wireless world - In Google we trust– 40 languages,2.7 billion searches per day • Disruptive technology. Smart phones, laptops, netbooks, I- Pads, tablets, multiple e-readers, androids, apps for everything, large-scale printers • Social media, blogs, mash-ups. Dominance of Facebook, Twitter. Constantly connected, but connecting? • Real and virtual resources, print, multiple formats, visual media, i- tunes, e-books outselling real books, e- journals, Googlebooks, YouTube, FlickR, DOD and POD • Open access, copyright? Democratization of knowledge. Everyone is an expert • E-research/Interdisciplinary/trans-disciplinary/translational • Accountability/Quality/Performance/Spiralling costs/Shrinking incomes • New ways of doing business for libraries e.g. Collection profiles, licensing issues, bundling
- 4. 4 Singapore Management University March 2012 Library users • Teaching, research, professional and clerical staff • Graduate and undergraduate students • Alumni, community • Seek inspiration, solitude, company, solace, inform ation • Watch movies, listen to podcasts, read and review resources, chat with friends, family, teaching staff and complete strangers
- 5. 5 Singapore Management University March 2012 Library users • “Look up” rather than “view in depth” – power browsers, tapping and swiping • Collaborate on projects • Research problems • Upload/download data, using laptops, desktops, smart hand-held devices • Create presentations and projects individually or with others • Use specialist software/apps • Exchange information via SMS, email and social media like Facebook and Twitter
- 6. 6 Singapore Management University March 2012 User behaviour • Doing academic work with or around their friends or classmates • Making extensive use of technology and digital content • Focusing on their academic work late at night and into early morning (could be any time within a 24 hour period) • Relating to one another mediated by digital technologies, social networking media • Accessing and using information to create new knowledge and art forms • Socialising and learning at the same time • Blending formal and informal learning experiences Lippincott, Joan K.” Information Commons: meeting Millennials’ needs”. Journal of Library Administration, 50 (1), January 2010.
- 7. 7 Singapore Management University March 2012 Today’s screenager • Reads 8 books per year, 2300 web pages, 1281 facebook profiles • Completes 49% of materials on reading lists • Writes 42 pages for class, 500 pages e-mail • Spends 3.5 hours online, 1.5 hours watching TV, 2.5 hours listening to music, 2 hours on mobile phone, 2 hours working, 2 hours eating, 3 hours in class, 3 hours studying and 7 hours sleeping (26.5 hours - multitasking) • Facebooks through class • (A Vision of Students Today. http://www.youtube.com/watch?v=dGCJ46vyR9o. Michael Wesch and his class, Kansas State University)
- 8. 8 March 2012 User perspectives (McGill) Graduate student perspective Undergraduate perspective Faculty perspective Singapore Management University
- 9. 9 Singapore Management University March 2012 User perspectives (Özyegin University) • Talk with friends in the library when they want to without feeling inhibited • Socialise in the library • Eat and drink when they feel like it • Work in quiet spaces when they want to and need to • Work in groups in group study rooms • Store personal belongings • Use mobile phones any time and anyplace • Use the library any time, i.e. 24 hour access and even sleep there
- 10. 10 Singapore Management University March 2012 Digital natives • Digital natives http://youtu.be/7_zzPBbXjWs • Game players • Combine work and play • Collaborators • Competent technically but experience difficulty finding information • Need help and reassurance • Learn from doing
- 11. 11 Singapore Management University March 2012 Value of libraries for research and researchers • Procures research material and facilitates easy access and discovery of research material • Offers a physical space – to work in, to access research material, to access specialists • Provides induction and training programs to develop research skills • Provides specialists who have subject and information expertise to help with problems • Provides information and advice (online and face-to-face) • Provides a named point of contact • Digitises important research collections • Libraries are a physical manifestation of the values of the academy and of scholarship Research Libraries UK. Value of libraries for research and researchers. http://www.rluk.ac.uk/content/value-libraries-research- and-researchers and http://www.rluk.ac.uk/files/Value%20of%20Libraries%20TG_0.pdf Viewed 24th January, 2012
- 12. 12 Singapore Management University March 2012 Redefining the academic library • Users go elsewhere for information • No need for traditional librarians • Space for more than just books • Evolving metrics aligned with value • Academic libraries will never beat Google • Users switching faster than librarians • Library as a social learning space • Increasing and conflicting demands • Should libraries do everything, straddling two eras? University Leadership Council. Redefining the academic library: managing the migration to digital library services. 2011. http://www.educationadvisoryboard.com/pdf/23634-EAB-Redefining-the-Academic-Library.pdf. Viewed 8th January, 2012
- 13. 13 Singapore Management University March 2012 How do people see the Library? • Custodian of books and other information resources – a book place - old stuff, new stuff • Friendly people providing help in doing assignments, solving problems, finding work solutions, doing research, staying up to date,, gaining a skill, learning something new … • Source of expertise and training in information access and use • Provider of infotainment • Pleasant relaxing place, sanctuary and quiet place for reflection, inspiration, reading, learning … • Place to meet people, collaborate with others, eat, drink • Supplier of electronic information • Website guiding information access and use • Link to other information suppliers • Supplier of interlibrary loans • Irrelevant
- 14. 14 Singapore Management University March 2012 User wants and needs • Abundant technology, including sophisticated printing and multimedia facilities, fixed computers, ubiquitous power and wireless communication, laptop facilities • Open environment for social engagement • Functional inspiring space (including traditional displays of print even though print is less used) • Extended opening hours • Segregated study areas with individual silent study spaces and group study collaborative learning spaces • Large tables and desks • Comfortable chairs • Appropriate seating for computers and desks
- 15. 15 Singapore Management University March 2012 User wants and needs • “Green” and “sustainable” • Training rooms • Colour and plenty of light, including natural lighting • Welcoming entrance • Attractive and friendly ambience including art works • Specialized spaces for graduate study with additional facilities e.g. Coffee, printing, lockable storage • Easy wayfinding and clear signage • Availability of additional student services
- 16. 16 Singapore Management University March 2012 User wants and needs • Coffee and snacks • Self-service e.g. Borrowing • Ongoing maintenance and cleanliness • More space • Easily located personal help • Library is part of the University brand • Books are part of the Library brand
- 17. 17 Singapore Management University March 2012 In the beginning…. (http://www.cartridgesave.co.uk/news/th e-7-most-impressive-libraries-from- throughout-history/)
- 18. 18 Singapore Management University March 2012 Library design traditions • Collection-centered • Located near users – branch libraries • Archives, museum, library combinations • Public, private, royal • Owner/donor/funding authority/architect driven • Form/function/edifice complex/monuments • Literacy/Scholars/Educational role • Dominated by product and process • Spaces and collections based on library generated rules/formulae • Learning spaces
- 19. 19 Singapore Management University March 2012 New(er) design approaches • Learning space/commons • Knowledge mall/incubator • Computer clubhouse • Cyberspace • Information centre/place, I-place, I-space • Resource Centre • Social network • Community hub • Learning hub • People place • Urban information bar • Integrated with other services
- 20. 20 Singapore Management University March 2012 Learning space • We learn ▫ From each other – peer to peer - collaborative ▫ From experts - didactic ▫ Through engagement and involvement – projects ▫ Reflective – reading, writing, feedback ▫ Skills, knowledge – how to and what • Pedagogy – independent, self- directed, unstructured, structured, interactive, case studies, problem-based, group work • Lifelong learning, distance learning, • Learning management systems, use of technology • Competency framework • Linked to support and advisory services
- 21. 21 Singapore Management University March 2012 Sources of inspiration • Markets, Villages • Agora • Restaurants • Shopping malls, department stores, specialist stores (music, videos, bookshops) • The Apple stores • Airport lounges • Entertainment venues • Parklands, commons, community gathering spaces • Theatres, galleries, museums • Other libraries
- 22. 22 Singapore Management University March 2012 The Apple store
- 23. 23 Singapore Management University March 2012 Sources of inspiration
- 24. 24 Singapore Management University March 2012 Sources of inspiration • Future of the library http://youtu.be/asYUI0l6EtE
- 25. 25 Singapore Management University March 2012 Sources of inspiration University of Aberdeen Grand Reading Room, Mansueto Library, University of Chicago Macquarie University Library, Sydney
- 26. 26 Singapore Management University March 2012 Planning strategies • Obtain client views • Develop concept brief and prototype. Master plan? • Find the best, replicate, steal ideas shamelessly • Define functions, ensure form follows function and fits environment • Focus on flexibility, the future, sustainability, maintenance • Support extended hours, security, occupational health and safety • Find the “right” architect, interior designer • Form an advisory group
- 27. 27 Singapore Management University March 2012 Space layout • Get the entry visible and in the right place • Transition – on the way to… and from … • Learning/study spaces – individual/group • Self-service cf. supermarkets ▫ Loans, reserve collections, room bookings • Specialist facilities for differently-abled • Auditorium/classroom • Gathering points/open space • Exhibition/display/gallery • Café/restaurant • Storage (chairs etc) • Meeting rooms/collaborative spaces • Seating/collections/service points
- 28. 28 Singapore Management University March 2012 Monash University (Melbourne)
- 29. 29 Singapore Management University March 2012 Monash University (Melbourne)
- 30. 30 Singapore Management University March 2012 Seating • Silent/ quiet/active • Group study ▫ Separate rooms/pods ▫ Banquettes/booths ▫ E-classrooms • Specialist accommodation for graduates/Friends etc • Carrels/tables, separated by low/high dividers in perspex/opaque • Use of ottomans and “perching” space –not intended for lengthy periods of use • Casual/comfortable/shaped seating • Chairs (casters?)/high/low/ergonomic
- 31. 31 Singapore Management University March 2012 Bond University (Gold Coast, Queensland)
- 32. 32 Singapore Management University March 2012 Collections • Integrated – avoid separation by size, format etc • Automated retrieval • Adjacent to seating, desks? • All material in open access? • Discard/retire little used collections – all print low use • Low shelving in public spaces • Compact shelving in open access • Avoid kick stools – fixed stool with long handle
- 33. 33 Singapore Management University March 2012
- 34. 34 Singapore Management University March 2012 Bond University (Gold Coast, Queensland)
- 35. 35 Singapore Management University March 2012 Service points • Near entry but not too near • Adjacent to collections • Adjacent to computers • Integrated single service point? HELP of all kinds • Sit down/stand up • Integrate some elements of self-service? • Desks/roving staff
- 36. 36 Singapore Management University March 2012 McGill University (Montreal, Canada)
- 37. 37 Singapore Management University March 2012 University of New South Wales (Sydney)
- 38. 38 Singapore Management University March 2012 University of New South Wales (Sydney)
- 39. 39 Singapore Management University March 2012 The technology • Fixed computers ▫ Standing room only ▫ In rooms/on desks • Laptops/e-book devices/Ipods/IPads – loan • Power points everywhere for plug in laptops/charging • Large screens near entry for messaging/communication/interactivity • Power to desks/tables • Scanners, printers, high end multimedia • Maximize use of mobile devices • Wireless • Servers • Production facilities
- 40. 40 Singapore Management University March 2012 McGill University (Montreal, Canada)
- 41. 41 Singapore Management University March 2012 Ambience • Quiet, relaxing… vibrant • Colour – themed • Plants – “green”, encourage appropriate client behaviour • Lighting - on shelves/desks, up-lighting • Use of fabrics and furniture • Art works • Eating? Drinking? Approved cup • Materials used e.g. timber, glass • Flooring – carpet tiles, timber, vinyl etc. • Soundproofing • Student initiated recycling program ▫ In collaboration with Facilities, University Services and Library ▫ Removed all garbage bins ▫ Train students in recycling • WOW factor
- 42. 42 Singapore Management University March 2012 University of Queensland (Ipswich campus)
- 43. 43 Singapore Management University March 2012 Signage and wayfinding • Going to …/At… • Badge and brand everything • Use screens • Language • Colour coding • Consistency • Avoid jargon • Signage cannot correct planning errors • Manners – please/NO…
- 44. 44 Singapore Management University March 2012 Signage
- 45. 45 Singapore Management University March 2012 Signage
- 46. 46 Singapore Management University March 2012 Library design showcase themes 2011 (Library Journal) • Enhanced functionality • Material matters • Sustainable construction • Navigation and colour • Reclamation and renovation • Design details • Outdoor connections • Community living rooms
- 47. 47 Singapore Management University March 2012 Some trends • Flexible for an uncertain future • Fewer and smaller service desks, multi- purpose, mobile • Self-service • Minimalist • Fads and fashions • Invigorating a community • Location, location, location... • Seriously interesting - WOW
- 48. 48 Singapore Management University March 2012 Queensland University of Technology
- 49. 49 Singapore Management University March 2012 More trends • Renovation – from eyesore to eye catcher • Community hub matching community expectations • Importance of design briefs, planning and preparation - the generic design brief is the little black dress of library design • Branding – consistency of messages • Opportunity to change service delivery, improve productivity, provide 24/7
- 50. 50 Singapore Management University March 2012 Queensland University of Technology
- 51. 51 Singapore Management University March 2012 More trends • Front facing shelving, slat walls, end panels (messages/decorative) • Mobile everything, folding tables, wheels on counters/desks/shelving • Staff amenities, cafes • Support efficiency and productivity as well as client- focused layout • Large “big and bold” professional signs • Look afresh at familiar environment, photograph it • One size does not fit all
- 52. 52 Singapore Management University March 2012 Queensland University of Technology
- 53. 53 Singapore Management University March 2012
- 54. 54 Singapore Management University March 2012 Acknowledgements • Colleagues at Bond University, Monash University, McGill University, Queensland University of Technology, University of New South Wales, University of Queensland ….everywhere • Hamilton Wilson from Wilson Architects, and many others…. • People who are passionate about library design • Library users who provided the best ideas
- 55. 55 Singapore Management University March 2012 Questions and discussion
Editor's Notes
- What do people think of the library today? Which aspects are we wanting to emphasize?