Session	202:	Make	Friends	First,	
Do	IT	Last
Phil	Gerbyshak
#HDITeamT
WHY MAKE FRIENDS
FIRST?
Because IT has changed – A LOT!
• Agile development
• Help → Service
• Line of business expects you know their business as well as they do
• DevOps
IT has changed – a LOT!
AND…
IT is still the same!
More	of	the	same
Serving	others’	needs	is	what	IT	has	done	forever	–
we’ve	just	given	them	new	names
HOW CAN YOU
MAKE FRIENDS
FIRST?
10	Simple	Ways	to	Make	
Friends	First
Be	Open	to	Receiving	Feedback
5	Pennies	of	Feedback
APPEAL TO THEIR COMPETITIVE SIDE
DO THEIR JOB WITH
THEM…
LET THEM DO
YOURS…
AND GET YOUR
TEAM INVOLVED!
FIGURE OUT WHO THEY
ARE AS PEOPLE
RESEARCH YOUR KEYCONSTITUENTS
Use	social	media	to	tell	your	
stories
INSIDE	THE	ORGANIZATION
INSIDE	AND	OUTSIDE	THE	
ORGANIZATION
OUTSIDE	THE	ORGANIZATION
Outside the
organization
#SocialLeader
#HDITeamT
Never stop learning!
Never stop sharing!
YOUR HOMEWORK
• Get to know your key constituents
– What matters to them?
– Pick something new to learn – and someone new to learnfrom
• Job shadow
• 5 pennies of feedback for your team
ONE MORE TIP!
NEVER TAKE YOURSELF TOOSERIOUSLY
Connect	with	Phil	Gerbyshak
phil@philgerbyshak.com
http://PhilGerbyshak.com
PhilGerb on	YOUR	favorite	
social	network!
#HDITeamT
Thank	you	for	attending	this	
session.
Please	don’t	forget	to	complete	a	
session	evaluation!

Make Friends First, Do IT Last - presented by Phil Gerbyshak