SlideShare a Scribd company logo
1 of 16
Download to read offline
B U S I N E S S E S E N G A G E W I T H C U S TO M E R S O V E R
M U LT I P L E S U P P O R T C H A N N E L S
C E L L P H O N E S A N D P B X SY S T E M S
D O N ’ T P R O V I D E A F U L L V I E W O F W H AT
C U S TO M E R S A R E S AY I N G .
T H E R E N E E D S TO B E A C E N T R A L H U B F O R
C U S TO M E R C O N V E R S AT I O N S
A C C E S S I B L E O N A N D O F F L I N E
V O N J O U R
THE CENTER OF CUSTOMER CONVERSATIONS
E V E R Y T H I N G I S D I F F E R E N T
THE OLD WORLD OF BUSINESS
COMMUNICATIONS
TODAY’S SMART VOICE
one to one connections around siloed communications channels
(phone, chat, conference, text, screen share)
reliant on low utility hardware
phone solutions
good luck trying to connect your communication
channels to gain some insights into your business
+
consumers are connected over multi-channel
communications tools accessible on any device. Success in
the new communication age is rooted in providing
radical connectivity over multiple channels,
with accessibility across platforms
Businesses rely on BI tools to grasp key metrics
and are capable of providing intelligence
around communication events and voice media streams.
W E S TA R T W I T H A M O R E P O W E R F U L P H O N E
E X P E R I E N C E
V O N J O U R P R O P O S I T I O N
BUSINESSES
SPEND OVER $142 BILLION
DOLLARS ON
LOW UTILITY BUSINESS
VOIP SERVICES
HIGH FUTURE
VALUATION
AND ROI
EVEN WITH
LATER STAGE
INVESTMENT
DEFENSIBLE
BUSINESS
AND STRONG
EXECUTION
STRATEGY
SOLID BUSINESS
MODEL WITH
HIGH REVENUE
GENERATION
INSPIRING AND
EXPERIENCED
MANAGEMENT
TEAM
ZERO FRICTION: NO HARDWARE
OR INITIAL PAYMENT
DEVICE NEUTRAL MOBILE, 

BROWSER, TABLET APPROACH
TO A CONTACT CENTER
BUSINESS INTELLIGENCE:
PROVIDE A HOLISTIC VIEW OF WHAT
CUSTOMERS ARE SAYING THROUGH
SENTIMENT
& CALL DATA ANALYSIS
THE SIMPLEST & MOST INTELLIGENT
WAY TO CONNECT
TO CUSTOMER BASE
T H E M A R K E T
CLOUD BASED IP/SWITCH & UNIFIED COMMUNICATIONS IS A MASSIVE, RAPIDLY GROWING INDUSTRY
0
4.25
8.5
12.75
17
14
14.75
15.5
16.25
17
2012 2013 2014 2015 2016 2017 2018
CAGR Billions of Dollars
OPPORTUNITY
TRADITIONAL BUSINESS PHONE SOLUTIONS OFFER
UNWIELDY COMMODITIZED SERVICES
ALTERNATIVE CLOUD SERVICES HAVE YET TO ADOPT
A BI DRIVEN AND MULTICHANNEL APPROACH TO SERVICE
MARKET CHANGES
RAPIDLY BURGEONING MOVE TO CLOUD SERVICES.
BUSINESS DECISION MAKERS ARE LOOKING
TO OPTIMIZE FOR MULTIPLE DEVICES.
VONJOUR POSITIONING
FIRST ZERO COST SERVICE:
ZERO BARRIERS TO ADOPTION
BUSINESS INTELLIGENCE PROVIDER
AROUND VOICE MEDIA STREAMS
& CALL METADATA
MORE POWERFUL SOLUTION
SCALABLE ACROSS
MULTIPLE PLATFORMS
VA LU E TO U S E R S
VONJOUR OFFERS THE SIMPLEST, INTELLIGENT AND MOST COMPELLING WAY
TO CONNECT WITH YOUR CUSTOMERS
EASE OF USE
COST
BENEFITS
VONJOUR
CLOUD PHONE
SYSTEMS
TRADITIONAL PBX
Simple and Intuitive
High level functionality
across multiple devices
Requires some training
and significant on
boarding time
Requires IT professional
to oversee system,
not accessible across
multiple devices
No cost plan at midlevel
offering of existing
solutions
Scaled pricing based
off usage
Per seat payments &
minute packages based
on level of functionality
Significant upfront
and support costs
Saves money
Cisco level phone system
delivered across
platforms (mobile first)
Provides decision
makers intelligence
Familiar to user
Technical Support
Cheaper than traditional
hardware solutions
Mobile apps available
Provides multiple
configuration options
Access to call metadata
records
T H E P R O D U C T
BUSINESS DECISION MAKERS NEED INTELLIGENT, DEVICE NEUTRAL AND EASY TO ADOPT
COMMUNICATION TOOLS FOR HYPER-CONNECTIVITY
CROSS PLATFORM
INTEGRATION
REAL TIME
BUSINESS
INTELLIGENCE
MULTICHANNEL
Tablet Mobile Web Browser IP Phone
Voice Media
Stream Interactions Activity
Machine Learning
Routing
Video Chat Text Conference
Aa
OVER 1700 COMPANIES, AVERAGING BETWEEN 2 AND 15 EMPLOYEES,
HAVE REQUESTED TO JOIN VONJOUR’S PRIVATE BETA RELEASE
30+
PORT
REQUEST
26%
CONVERSION

FROM
FREE
TO PREMIUM
AVG. MONTHLY
SPEND $81
83% GROSS
MARGINS
INITIAL DATA
SINCE JAN 1
C U S TO M E R A C Q U I S I T I O N
THE ROAD TO ENTERPRISE IS PAVED BY SMB REVENUE
Q1 2014 | DESKTOP CONTROL PANEL
& ANALYTICS
Q3 2014 ANDROID & IOS INTEGRATIONS
Q4 2014 | CONTINUOS INTEGRATIONS
WITH POPULAR SOLUTIONS AND SOFTWARE
Q1 2015 | ENTERPRISE DEVELOPERS
GATEWAY & ANALYTICS PLATFORMS
SELLING POINTS
ZERO COST TO ADOPT
ENTERPRISE LEVEL FEATURES ACCESSIBLE
ACROSS MULTIPLE DEVICES
BUSINESS INTELLIGENCE
DISTRIBUTION CHANNELS
SERVICE PROVIDERS (CALLFIRE, CLOUD SHERPAS, ETC)
SEO & SEM
TRADITIONAL MEDIUMS WITH
MAX EXPOSURE/MIN
CUSTOMER VIRALITY ENGINE
MINUTE BASED PRICING PER SEAT RECURRING REVENUE
PRICING MODEL
T H E V O N J O U R A D VA N TA G E
VONJOUR ROUTES CALLS THROUGH EXPANSIVE CLEC CARRIER
NETWORK USING PROPRIETARY SOFTWARE
DIFFICULT TO ACQUIRE MULTIDISCIPLINARY
TECHNOLOGY TALENT (VOIP AND DATA ENGINEERING)
FRESH BRAND WITH MODERN SENSIBILITIES
UNDERSTANDING OF VOIP BUSINESS SERVICES SUPPORT AND
GROWTH
T E A M
DANIEL TAWFIK
CEO
CALLFIRE
OBAMA FOR AMERICA
ADRIAN RODRIGUEZ
CTO
HALLO
CALLFIRE
AMAN FAHIMULLAH
USER EXPERIENCE
DINESH RAVISHANKER
BIZ/DEV
CALLFIRE, FMR CEO
OVER 20 YEARS OF BUILDING VOIP BUSINESS APPLICATIONS WITH 25 MILLION DOLLARS IN YEARLY REVENUE,
OPTIMIZING CARRIER NETWORKS FOR CALL QUALITY AND COSTS, WHILE SUPPORTING OVER 250K USERS.
RYAN KOVEN
TELEPHONY ENGINEER
CALLFIRE
C H E C K U S O U T
HTTP://BETA.VONJOUR.COM/#/SIGNUP
DANIEL@VONJOUR.COM
855-201-4982 EXT. 703

More Related Content

Similar to Vonjour Mission - Bob Eidson-2

Versature: Business Phone Service. Evolved. 2017 Deck
Versature: Business Phone Service. Evolved. 2017 DeckVersature: Business Phone Service. Evolved. 2017 Deck
Versature: Business Phone Service. Evolved. 2017 DeckVersature
 
SAP Customer Intelligence: logrando clientes satisfechos.
SAP Customer Intelligence: logrando clientes satisfechos.SAP Customer Intelligence: logrando clientes satisfechos.
SAP Customer Intelligence: logrando clientes satisfechos.SAP Latinoamérica
 
Daring to be Digital - Glasgow - 26th Nov 2013
Daring to be Digital - Glasgow - 26th Nov 2013Daring to be Digital - Glasgow - 26th Nov 2013
Daring to be Digital - Glasgow - 26th Nov 2013Precedent
 
Transfinite corporate profile
Transfinite corporate profileTransfinite corporate profile
Transfinite corporate profileSD J
 
Mobile App Development Trends
Mobile App Development TrendsMobile App Development Trends
Mobile App Development TrendsSusanne B. Böck
 
Daring to be Digital - London - 20.11.13
Daring to be Digital - London - 20.11.13Daring to be Digital - London - 20.11.13
Daring to be Digital - London - 20.11.13Precedent
 
Universal Avenue - NOAH19 Berlin
Universal Avenue - NOAH19 BerlinUniversal Avenue - NOAH19 Berlin
Universal Avenue - NOAH19 BerlinNOAH Advisors
 
eCommerce Benchmark Report - Q4 2015
eCommerce Benchmark Report - Q4 2015eCommerce Benchmark Report - Q4 2015
eCommerce Benchmark Report - Q4 2015Demac Media
 
CPO ARENA Service Provider Synopsis (Real Sourcing Network)
CPO ARENA Service Provider Synopsis (Real Sourcing Network)CPO ARENA Service Provider Synopsis (Real Sourcing Network)
CPO ARENA Service Provider Synopsis (Real Sourcing Network)CPOARENA
 
Benefits of a Business Network - Infographic [Hubwoo]
Benefits of a Business Network - Infographic [Hubwoo]Benefits of a Business Network - Infographic [Hubwoo]
Benefits of a Business Network - Infographic [Hubwoo]Wolters Kluwer ELM Solutions
 
Neopost DMA Multi-channel communication guide
Neopost DMA Multi-channel communication guideNeopost DMA Multi-channel communication guide
Neopost DMA Multi-channel communication guideMARK STATTON
 
App Annie - NOAH17 Berlin
App Annie - NOAH17 BerlinApp Annie - NOAH17 Berlin
App Annie - NOAH17 BerlinNOAH Advisors
 
CBS insight Report - The digital transformation challenge (English version)
CBS insight Report - The digital transformation challenge (English version) CBS insight Report - The digital transformation challenge (English version)
CBS insight Report - The digital transformation challenge (English version) Canon Danmark A/S
 
Precedent - Daring to be Digital - 17th Sept 2013
Precedent - Daring to be Digital - 17th Sept 2013Precedent - Daring to be Digital - 17th Sept 2013
Precedent - Daring to be Digital - 17th Sept 2013Precedent
 

Similar to Vonjour Mission - Bob Eidson-2 (20)

Versature: Business Phone Service. Evolved. 2017 Deck
Versature: Business Phone Service. Evolved. 2017 DeckVersature: Business Phone Service. Evolved. 2017 Deck
Versature: Business Phone Service. Evolved. 2017 Deck
 
SAP Customer Intelligence: logrando clientes satisfechos.
SAP Customer Intelligence: logrando clientes satisfechos.SAP Customer Intelligence: logrando clientes satisfechos.
SAP Customer Intelligence: logrando clientes satisfechos.
 
Daring to be Digital - Glasgow - 26th Nov 2013
Daring to be Digital - Glasgow - 26th Nov 2013Daring to be Digital - Glasgow - 26th Nov 2013
Daring to be Digital - Glasgow - 26th Nov 2013
 
Transfinite corporate profile
Transfinite corporate profileTransfinite corporate profile
Transfinite corporate profile
 
Mobile App Development Trends
Mobile App Development TrendsMobile App Development Trends
Mobile App Development Trends
 
Daring to be Digital - London - 20.11.13
Daring to be Digital - London - 20.11.13Daring to be Digital - London - 20.11.13
Daring to be Digital - London - 20.11.13
 
Universal Avenue - NOAH19 Berlin
Universal Avenue - NOAH19 BerlinUniversal Avenue - NOAH19 Berlin
Universal Avenue - NOAH19 Berlin
 
eCommerce Benchmark Report - Q4 2015
eCommerce Benchmark Report - Q4 2015eCommerce Benchmark Report - Q4 2015
eCommerce Benchmark Report - Q4 2015
 
CPO ARENA Service Provider Synopsis (Real Sourcing Network)
CPO ARENA Service Provider Synopsis (Real Sourcing Network)CPO ARENA Service Provider Synopsis (Real Sourcing Network)
CPO ARENA Service Provider Synopsis (Real Sourcing Network)
 
Benefits of a Business Network - Infographic [Hubwoo]
Benefits of a Business Network - Infographic [Hubwoo]Benefits of a Business Network - Infographic [Hubwoo]
Benefits of a Business Network - Infographic [Hubwoo]
 
Premier_Tech_English_Company_Profile
Premier_Tech_English_Company_ProfilePremier_Tech_English_Company_Profile
Premier_Tech_English_Company_Profile
 
mvno-brochure
mvno-brochuremvno-brochure
mvno-brochure
 
Neopost DMA Multi-channel communication guide
Neopost DMA Multi-channel communication guideNeopost DMA Multi-channel communication guide
Neopost DMA Multi-channel communication guide
 
App Annie - NOAH17 Berlin
App Annie - NOAH17 BerlinApp Annie - NOAH17 Berlin
App Annie - NOAH17 Berlin
 
New business
New businessNew business
New business
 
CBS insight Report - The digital transformation challenge (English version)
CBS insight Report - The digital transformation challenge (English version) CBS insight Report - The digital transformation challenge (English version)
CBS insight Report - The digital transformation challenge (English version)
 
How to Develop Media Budgets
How to Develop Media BudgetsHow to Develop Media Budgets
How to Develop Media Budgets
 
Free2All
Free2AllFree2All
Free2All
 
Free2All
Free2AllFree2All
Free2All
 
Precedent - Daring to be Digital - 17th Sept 2013
Precedent - Daring to be Digital - 17th Sept 2013Precedent - Daring to be Digital - 17th Sept 2013
Precedent - Daring to be Digital - 17th Sept 2013
 

Vonjour Mission - Bob Eidson-2

  • 1. B U S I N E S S E S E N G A G E W I T H C U S TO M E R S O V E R M U LT I P L E S U P P O R T C H A N N E L S
  • 2. C E L L P H O N E S A N D P B X SY S T E M S D O N ’ T P R O V I D E A F U L L V I E W O F W H AT C U S TO M E R S A R E S AY I N G .
  • 3. T H E R E N E E D S TO B E A C E N T R A L H U B F O R C U S TO M E R C O N V E R S AT I O N S
  • 4. A C C E S S I B L E O N A N D O F F L I N E
  • 5. V O N J O U R THE CENTER OF CUSTOMER CONVERSATIONS
  • 6. E V E R Y T H I N G I S D I F F E R E N T THE OLD WORLD OF BUSINESS COMMUNICATIONS TODAY’S SMART VOICE one to one connections around siloed communications channels (phone, chat, conference, text, screen share) reliant on low utility hardware phone solutions good luck trying to connect your communication channels to gain some insights into your business + consumers are connected over multi-channel communications tools accessible on any device. Success in the new communication age is rooted in providing radical connectivity over multiple channels, with accessibility across platforms Businesses rely on BI tools to grasp key metrics and are capable of providing intelligence around communication events and voice media streams.
  • 7. W E S TA R T W I T H A M O R E P O W E R F U L P H O N E E X P E R I E N C E
  • 8. V O N J O U R P R O P O S I T I O N BUSINESSES SPEND OVER $142 BILLION DOLLARS ON LOW UTILITY BUSINESS VOIP SERVICES HIGH FUTURE VALUATION AND ROI EVEN WITH LATER STAGE INVESTMENT DEFENSIBLE BUSINESS AND STRONG EXECUTION STRATEGY SOLID BUSINESS MODEL WITH HIGH REVENUE GENERATION INSPIRING AND EXPERIENCED MANAGEMENT TEAM ZERO FRICTION: NO HARDWARE OR INITIAL PAYMENT DEVICE NEUTRAL MOBILE, 
 BROWSER, TABLET APPROACH TO A CONTACT CENTER BUSINESS INTELLIGENCE: PROVIDE A HOLISTIC VIEW OF WHAT CUSTOMERS ARE SAYING THROUGH SENTIMENT & CALL DATA ANALYSIS THE SIMPLEST & MOST INTELLIGENT WAY TO CONNECT TO CUSTOMER BASE
  • 9. T H E M A R K E T CLOUD BASED IP/SWITCH & UNIFIED COMMUNICATIONS IS A MASSIVE, RAPIDLY GROWING INDUSTRY 0 4.25 8.5 12.75 17 14 14.75 15.5 16.25 17 2012 2013 2014 2015 2016 2017 2018 CAGR Billions of Dollars OPPORTUNITY TRADITIONAL BUSINESS PHONE SOLUTIONS OFFER UNWIELDY COMMODITIZED SERVICES ALTERNATIVE CLOUD SERVICES HAVE YET TO ADOPT A BI DRIVEN AND MULTICHANNEL APPROACH TO SERVICE MARKET CHANGES RAPIDLY BURGEONING MOVE TO CLOUD SERVICES. BUSINESS DECISION MAKERS ARE LOOKING TO OPTIMIZE FOR MULTIPLE DEVICES. VONJOUR POSITIONING FIRST ZERO COST SERVICE: ZERO BARRIERS TO ADOPTION BUSINESS INTELLIGENCE PROVIDER AROUND VOICE MEDIA STREAMS & CALL METADATA MORE POWERFUL SOLUTION SCALABLE ACROSS MULTIPLE PLATFORMS
  • 10. VA LU E TO U S E R S VONJOUR OFFERS THE SIMPLEST, INTELLIGENT AND MOST COMPELLING WAY TO CONNECT WITH YOUR CUSTOMERS EASE OF USE COST BENEFITS VONJOUR CLOUD PHONE SYSTEMS TRADITIONAL PBX Simple and Intuitive High level functionality across multiple devices Requires some training and significant on boarding time Requires IT professional to oversee system, not accessible across multiple devices No cost plan at midlevel offering of existing solutions Scaled pricing based off usage Per seat payments & minute packages based on level of functionality Significant upfront and support costs Saves money Cisco level phone system delivered across platforms (mobile first) Provides decision makers intelligence Familiar to user Technical Support Cheaper than traditional hardware solutions Mobile apps available Provides multiple configuration options Access to call metadata records
  • 11. T H E P R O D U C T BUSINESS DECISION MAKERS NEED INTELLIGENT, DEVICE NEUTRAL AND EASY TO ADOPT COMMUNICATION TOOLS FOR HYPER-CONNECTIVITY CROSS PLATFORM INTEGRATION REAL TIME BUSINESS INTELLIGENCE MULTICHANNEL Tablet Mobile Web Browser IP Phone Voice Media Stream Interactions Activity Machine Learning Routing Video Chat Text Conference Aa
  • 12. OVER 1700 COMPANIES, AVERAGING BETWEEN 2 AND 15 EMPLOYEES, HAVE REQUESTED TO JOIN VONJOUR’S PRIVATE BETA RELEASE 30+ PORT REQUEST 26% CONVERSION
 FROM FREE TO PREMIUM AVG. MONTHLY SPEND $81 83% GROSS MARGINS INITIAL DATA SINCE JAN 1
  • 13. C U S TO M E R A C Q U I S I T I O N THE ROAD TO ENTERPRISE IS PAVED BY SMB REVENUE Q1 2014 | DESKTOP CONTROL PANEL & ANALYTICS Q3 2014 ANDROID & IOS INTEGRATIONS Q4 2014 | CONTINUOS INTEGRATIONS WITH POPULAR SOLUTIONS AND SOFTWARE Q1 2015 | ENTERPRISE DEVELOPERS GATEWAY & ANALYTICS PLATFORMS SELLING POINTS ZERO COST TO ADOPT ENTERPRISE LEVEL FEATURES ACCESSIBLE ACROSS MULTIPLE DEVICES BUSINESS INTELLIGENCE DISTRIBUTION CHANNELS SERVICE PROVIDERS (CALLFIRE, CLOUD SHERPAS, ETC) SEO & SEM TRADITIONAL MEDIUMS WITH MAX EXPOSURE/MIN CUSTOMER VIRALITY ENGINE MINUTE BASED PRICING PER SEAT RECURRING REVENUE PRICING MODEL
  • 14. T H E V O N J O U R A D VA N TA G E VONJOUR ROUTES CALLS THROUGH EXPANSIVE CLEC CARRIER NETWORK USING PROPRIETARY SOFTWARE DIFFICULT TO ACQUIRE MULTIDISCIPLINARY TECHNOLOGY TALENT (VOIP AND DATA ENGINEERING) FRESH BRAND WITH MODERN SENSIBILITIES UNDERSTANDING OF VOIP BUSINESS SERVICES SUPPORT AND GROWTH
  • 15. T E A M DANIEL TAWFIK CEO CALLFIRE OBAMA FOR AMERICA ADRIAN RODRIGUEZ CTO HALLO CALLFIRE AMAN FAHIMULLAH USER EXPERIENCE DINESH RAVISHANKER BIZ/DEV CALLFIRE, FMR CEO OVER 20 YEARS OF BUILDING VOIP BUSINESS APPLICATIONS WITH 25 MILLION DOLLARS IN YEARLY REVENUE, OPTIMIZING CARRIER NETWORKS FOR CALL QUALITY AND COSTS, WHILE SUPPORTING OVER 250K USERS. RYAN KOVEN TELEPHONY ENGINEER CALLFIRE
  • 16. C H E C K U S O U T HTTP://BETA.VONJOUR.COM/#/SIGNUP DANIEL@VONJOUR.COM 855-201-4982 EXT. 703