Getting in-depth knowledge of the most relevant VoIP features that play a crucial role in business enhancement.

1. © Bankai Group.
1
Innovative Technologies to
Monetize Telecom Networks
Redefine your Business through
most Useful VoIP Features

2. © Bankai Group.
Top 25 VoIP Features for Your
Business Needs
• Call Queuing
• Hot Desking
• Call Monitoring
• Call Recording
• Call Analytics
• Live Chat
• Faxing Over VoIP
• Call Barge
• Call Pulling
• Call Masking
• Call Whisper
• DND
• Editable Call Flows
• Power Dialling
• Predictive Lead Scoring
• Priority Alerts
• Progressive Dialing
• Quality of Service
• Remote Call Forwarding
• Shared Call Experience
• SMS Messaging
• Video Conferencing
• Automatic Service Failover
• Automatic Service Failover
• IVR Systems
• International Local Number

3. © Bankai Group.
3
Top 25 VoIP Features for Your Business Needs
VoIP is a potent business tool to help organizations
expand their horizons. Please look at its impactful
features that have made VoIP the most sought-after tool
and redefined businesses.
In the new-age business environment, VoIP is your ally if
you wish to excel. As its name suggests, Voice-Over-
Internet Protocol (VoIP) refers to various technologies
that use the internet to make and receive phone calls.
VoIP provides a potent business tool at a fraction of the price of setting up and running a conventional contact center.
Additionally, it is jam-packed with helpful features like voicemail, conference calling, IVR, and auto attendants.
The features that different VoIP service providers offer vary. Selecting the calling options for your virtual phone system that
your company genuinely requires today, and tomorrow is crucial.

4. © Bankai Group.
4
Call Queuing
Call queuing is a feature that routes incoming
calls to specific queues rather than placing
them on hold and sending them to a particular
line. It is beneficial for businesses needing
more agents to handle all incoming calls at
once due to a high call volume.

5. © Bankai Group.
5
Hot Desking
Hot desking is useful when you have workers
who work at various times and share desks or
stations, like receptionists. It runs smoothly
and smoothly when someone accesses their
information.

6. © Bankai Group.
6
Call Monitoring
Employees can have their performance evaluated
and get valuable feedback that will help them get
better moving forward. Although many
companies overlook it, it is an excellent customer
service tool.

7. © Bankai Group.
7
Call Recording
Call recording may be the best option if you
want to be confident of everything spoken
during a phone discussion. Words are
communicated by transcription, but you can
learn valuable information about a
conversation by listening to the audio instead
of merely reading the transcript.

8. © Bankai Group.
8
Call Analytics
Call analytics is a VoIP business phone function
that uses AI to monitor calls and gathers
important information. Sales and marketing
departments leverage this digital insight. From
client needs to lead generation, information is
collected.

9. © Bankai Group.
9
Live Chat
In particular, Live Chat is a fantastic opportunity
to interact with clients and provide assistance
with queries, recommendations, and problems.
Additionally, because of the simplicity,
timeliness, and informal live chat style, more
and more customers are starting to like it.

10. © Bankai Group.
10
Faxing Over VoIP
Sending and receiving documents to anyone
else who has a fax machine can be done via
a VoIP fax service. With a VoIP system,
faxing is simpler because there is no need
for cumbersome hardware, and receiving
faxes over email is simpler.

11. © Bankai Group.
11
Call Barge
A call center supervisor can listen in on calls
and intervene when an agent is experiencing
problems using a function called "call barge."
You can speak to both the agent and the
customer during the conference. Most
providers include this option by default.

12. © Bankai Group.
12
Call Pulling
Call flipping, also known as call pushing or
pulling, enables you to transfer an active call to
another device. This capability, for instance,
allows you to swiftly move a call from your
computer to your mobile phone while you are
still on it. One of the most convenient VoIP
business phone features since it offers excellent
flexibility.

13. © Bankai Group.
13
Call Masking
By masking calls, this technology causes a
different number to appear on the caller
ID. For instance, you can set up the system
to show that number from your IP phone
or softphone when you want a consumer
to believe you are phoning from a
personal number.

14. © Bankai Group.
14
Call Whisper
Supervisors can use call whisper to coach
their agents during calls instead of only
listening in on them. Although the customer
will not hear the supervisor's comments,
they can be helpful to the agent in
challenging circumstances.

15. © Bankai Group.
15
DND
Do Not Disturb (DND) will silence your ringer
and direct incoming calls to your voicemail,
where the caller can leave a message. This is
advantageous for workers who receive calls
on their cell phones after hours.

16. © Bankai Group.
16
Editable Call Flows
Do Not Disturb (DND) will silence your
ringer and direct incoming calls to your
voicemail, where the caller can leave a
message. This is advantageous for
workers who receive calls on their cell
phones after hours.

17. © Bankai Group.
17
International Local Number
Customers can call your call centers using
local numbers in their country when you
offer them international virtual numbers.
Since the data are hosted online, no
physical office is required nationwide.

18. © Bankai Group.
18
IVR Systems
To engage callers and provide them the
opportunity to supply and access information
without a live agent, Interactive Voice
Response, or IVR, is an automated telephone
system that combines pre-recorded messages
or text-to-speech technology with a dual-tone
multi-frequency (DTMF) interface.

19. © Bankai Group.
19
Power Dialling
Power diallers make phone calls for your agents
so they may concentrate on taking notes or
answering live calls. Most power diallers
prioritize leads and filter out unfavourable call
outcomes so agents can focus on other crucial
jobs.

20. © Bankai Group.
20
Predictive Lead Scoring
The value of potential customers or leads is
ranked by call centers or sales organizations using
predictive lead scoring. This function, which helps
find ideal clients, leverages CRM integration, AI,
and customer information to determine who will
most likely convert.

21. © Bankai Group.
21
Priority Alerts
When a prioritized consumer phones in, this feature
immediately sends alerts or push notifications.

22. © Bankai Group.
22
Progressive Dialing
With progressive dialing, your agents use software
to work through a list of contacts. As calls become
available, the dialer allocates them and filters out
undesirable call results, including busy signals, no
answers, and answering machines. This makes the
time the agent spends on the phone lot much more
effective.

23. © Bankai Group.
23
Quality of Service
This is the call's overall performance indicator. It is
quantified using several metrics, including jitter,
packet loss, burstiness of failure, and delay.

24. © Bankai Group.
24
Remote Call Forwarding
With remote call forwarding, you can
easily forward desk calls to the field
using a smartphone or portable device.

25. © Bankai Group.
25
Shared Call Experience
Thanks to the shared call appearance, you can share
a single business phone number across many
devices. The exact number will be utilized whether
you call using your IP, softphone, or smartphone.

26. © Bankai Group.
26
SMS Messaging
A short messaging system (SMS) through your
provider enables you to deliver brief text messages
to your database.

27. © Bankai Group.
27
Video Conferencing
You can use this tool to conduct web-based video
conference calls for more in-person business
communications. These are helpful for marketing
outside of internal collaboration through activities
like product demonstrations.

28. © Bankai Group.
28
Automatic Service Failover
This feature is also known as the A/B Fallback
switch. The main aim of this service is to switch the
internet services to 4G or other types of networks
when the main connection network is done.

29. © Bankai Group.
29
Business Text Messaging
This is a default feature provided by many VoIP
service providers. It helps businesses to send text
messages from the app to the database that is
related to user’s phone numbers

30. © Bankai Group.
30
Thank You
Headquarters
Bankai Group
100 Quentin Roosevelt Blvd, Suite 503,
Garden City, New York – 11530
Phone
Email
Website
: +1 718 713 8417
: info@bankaigroup.com
: www.bankaigroup.com