1. The document outlines the topics that will be covered in a presentation on achieving more with less, including people, education, communication, customer service, costs, controls, technology, partnerships, leadership, and proactive vs reactive marketing. 2. Key points around people include their importance, challenges, skill sets, diversity, and team building. Education focuses on training staff and customers on industry knowledge and professionalism. 3. Customer service emphasizes the importance of customer relationship management and meeting expectations for quality, solutions, consistency and information. The presentation aims to provide strategies for organizations to do more with fewer resources.

1. Course #: CC110 Title: Achieve More with Less Scheduled For: Monday, Round One, 1:00-2:00 pm Presented By: William L. Ware, CMDSM Oce Business Services James P. Mullan, CMDSM, EMCM, MQC Oce Business Services

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