SlideShare a Scribd company logo

Enhancing Customer Experience

•Download as PPT, PDF•
•
Bridget Brandt
Bridget Brandt
Business
1 of 18
Creating Loyalty Through Experience Bridget L. Brandt, Sr. Marketing Manager http://customerexperience101.blogspot.com A favorite You Tube video: http://www.youtube.com/watch?v=WFB8jirtyRw
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Our Program
Identify Evaluate Enhance Real World Examples
[object Object],[object Object],Identify Evaluate Enhance Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World Examples
Identify Evaluate Enhance Real World Examples
[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World Examples
Identify Evaluate Enhance Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World
[object Object],[object Object],**Walker Information Group, http://www.walkerinformation.com/pics/wlr/Employee_ExecSumm_07.pdf Top Five Drivers of Loyalty Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],[object Object],[object Object],[object Object],*The  Customer Experience IQ (CEIQ) study , conducted jointly by Vovici and CGA Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
SAGE     Bridget L. Brandt Senior Customer Marketing Manager, Nonprofit Solutions Sage Business Solutions 12301 Research Blvd. Building IV, Suite 350 Austin, TX 78759 512-454-1844 x. 6355 [email_address]

Recommended

A Guide To Customer Experience Mapping
A Guide To Customer Experience MappingA Guide To Customer Experience Mapping
A Guide To Customer Experience MappingBryan K. O'Rourke
 
What is Customer Experience?
What is Customer Experience?What is Customer Experience?
What is Customer Experience?ClearAction
 
Total Customer Experience
Total Customer ExperienceTotal Customer Experience
Total Customer ExperienceSanjay Singh
 
Guide to Customer Journey Mapping
Guide to Customer Journey MappingGuide to Customer Journey Mapping
Guide to Customer Journey MappingJake Truemper
 
Customer Journey Mapping PowerPoint Presentation Slides
Customer Journey Mapping PowerPoint Presentation SlidesCustomer Journey Mapping PowerPoint Presentation Slides
Customer Journey Mapping PowerPoint Presentation SlidesSlideTeam
 
Customer Journey Mapping
Customer Journey MappingCustomer Journey Mapping
Customer Journey MappingNitten Bbinhhani
 
Building Customer Experience
Building Customer ExperienceBuilding Customer Experience
Building Customer ExperienceHarsha MV
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementRichard Randolph
 

Recommended

A Guide To Customer Experience Mapping
A Guide To Customer Experience MappingA Guide To Customer Experience Mapping
A Guide To Customer Experience MappingBryan K. O'Rourke
 
What is Customer Experience?
What is Customer Experience?What is Customer Experience?
What is Customer Experience?ClearAction
 
Total Customer Experience
Total Customer ExperienceTotal Customer Experience
Total Customer ExperienceSanjay Singh
 
Guide to Customer Journey Mapping
Guide to Customer Journey MappingGuide to Customer Journey Mapping
Guide to Customer Journey MappingJake Truemper
 
Customer Journey Mapping PowerPoint Presentation Slides
Customer Journey Mapping PowerPoint Presentation SlidesCustomer Journey Mapping PowerPoint Presentation Slides
Customer Journey Mapping PowerPoint Presentation SlidesSlideTeam
 
Customer Journey Mapping
Customer Journey MappingCustomer Journey Mapping
Customer Journey MappingNitten Bbinhhani
 
Building Customer Experience
Building Customer ExperienceBuilding Customer Experience
Building Customer ExperienceHarsha MV
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementRichard Randolph
 
Memorable Customer Experience
Memorable Customer ExperienceMemorable Customer Experience
Memorable Customer ExperienceAnjum Sultana
 
Customer experience overview
Customer experience overview Customer experience overview
Customer experience overview Nancy Yaklich, MBA, Green Belt, CSPO
 
Customer journey maps
Customer journey mapsCustomer journey maps
Customer journey mapsRAMIALHATAB
 
My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)
My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)
My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)Nasti Šušnjara
 
Customer experience management
Customer experience managementCustomer experience management
Customer experience managementalok kumar
 
Understanding Customer Experience
Understanding Customer Experience Understanding Customer Experience
Understanding Customer Experience Maroua Saoud
 
Customer Experience (cx) vs. Customer Service: and How Both are Important
Customer Experience (cx) vs. Customer Service: and How Both are ImportantCustomer Experience (cx) vs. Customer Service: and How Both are Important
Customer Experience (cx) vs. Customer Service: and How Both are ImportantNaina Rajput
 
Customer Service 101
Customer Service 101Customer Service 101
Customer Service 101Clay Staires
 
How to Build a Customer Experience Framework
How to Build a Customer Experience FrameworkHow to Build a Customer Experience Framework
How to Build a Customer Experience FrameworkCenterline Digital
 
Customer journey mapping
Customer journey mappingCustomer journey mapping
Customer journey mappingErik Roscam Abbing
 
Handling objections
Handling objectionsHandling objections
Handling objectionsNj Lopez-Tan
 
Customer Centricity
Customer CentricityCustomer Centricity
Customer CentricityElijah Ezendu
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementValentin - Corneliu Clejan
 
How to Improve your Customer Service Skills by Scott Storick
How to Improve your Customer Service Skills by Scott StorickHow to Improve your Customer Service Skills by Scott Storick
How to Improve your Customer Service Skills by Scott StorickScott Storick
 
5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric Company5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric CompanyCustomericare
 
Customer Delight
Customer DelightCustomer Delight
Customer DelightGopalam Karamchedu
 
Customer Retention Strategy
Customer Retention StrategyCustomer Retention Strategy
Customer Retention StrategyAvinash Kumar
 
Spin selling strategy
Spin selling strategySpin selling strategy
Spin selling strategyjolistartup
 
Follow Up For Success!
Follow Up For Success!Follow Up For Success!
Follow Up For Success!Robyn Hatfield
 
Delivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactionsDelivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactionsDr. John V. Padua
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementAli Zeeshan
 
Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Ransys Feedback Technologies
 

More Related Content

What's hot

Memorable Customer Experience
Memorable Customer ExperienceMemorable Customer Experience
Memorable Customer ExperienceAnjum Sultana
 
Customer journey maps
Customer journey mapsCustomer journey maps
Customer journey mapsRAMIALHATAB
 
My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)
My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)
My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)Nasti Šušnjara
 
Customer experience management
Customer experience managementCustomer experience management
Customer experience managementalok kumar
 
Understanding Customer Experience
Understanding Customer Experience Understanding Customer Experience
Understanding Customer Experience Maroua Saoud
 
Customer Experience (cx) vs. Customer Service: and How Both are Important
Customer Experience (cx) vs. Customer Service: and How Both are ImportantCustomer Experience (cx) vs. Customer Service: and How Both are Important
Customer Experience (cx) vs. Customer Service: and How Both are ImportantNaina Rajput
 
Customer Service 101
Customer Service 101Customer Service 101
Customer Service 101Clay Staires
 
How to Build a Customer Experience Framework
How to Build a Customer Experience FrameworkHow to Build a Customer Experience Framework
How to Build a Customer Experience FrameworkCenterline Digital
 
Handling objections
Handling objectionsHandling objections
Handling objectionsNj Lopez-Tan
 
How to Improve your Customer Service Skills by Scott Storick
How to Improve your Customer Service Skills by Scott StorickHow to Improve your Customer Service Skills by Scott Storick
How to Improve your Customer Service Skills by Scott StorickScott Storick
 
5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric Company5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric CompanyCustomericare
 
Customer Retention Strategy
Customer Retention StrategyCustomer Retention Strategy
Customer Retention StrategyAvinash Kumar
 
Spin selling strategy
Spin selling strategySpin selling strategy
Spin selling strategyjolistartup
 
Follow Up For Success!
Follow Up For Success!Follow Up For Success!
Follow Up For Success!Robyn Hatfield
 
Delivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactionsDelivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactionsDr. John V. Padua
 

What's hot (20)

Memorable Customer Experience
Memorable Customer ExperienceMemorable Customer Experience
Memorable Customer Experience
 
Customer experience overview
Customer experience overview Customer experience overview
Customer experience overview
 
Customer journey maps
Customer journey mapsCustomer journey maps
Customer journey maps
 
My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)
My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)
My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)
 
Customer experience management
Customer experience managementCustomer experience management
Customer experience management
 
Understanding Customer Experience
Understanding Customer Experience Understanding Customer Experience
Understanding Customer Experience
 
Customer Experience (cx) vs. Customer Service: and How Both are Important
Customer Experience (cx) vs. Customer Service: and How Both are ImportantCustomer Experience (cx) vs. Customer Service: and How Both are Important
Customer Experience (cx) vs. Customer Service: and How Both are Important
 
Customer Service 101
Customer Service 101Customer Service 101
Customer Service 101
 
How to Build a Customer Experience Framework
How to Build a Customer Experience FrameworkHow to Build a Customer Experience Framework
How to Build a Customer Experience Framework
 
Customer journey mapping
Customer journey mappingCustomer journey mapping
Customer journey mapping
 
Handling objections
Handling objectionsHandling objections
Handling objections
 
Customer Centricity
Customer CentricityCustomer Centricity
Customer Centricity
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience Management
 
How to Improve your Customer Service Skills by Scott Storick
How to Improve your Customer Service Skills by Scott StorickHow to Improve your Customer Service Skills by Scott Storick
How to Improve your Customer Service Skills by Scott Storick
 
5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric Company5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric Company
 
Customer Delight
Customer DelightCustomer Delight
Customer Delight
 
Customer Retention Strategy
Customer Retention StrategyCustomer Retention Strategy
Customer Retention Strategy
 
Spin selling strategy
Spin selling strategySpin selling strategy
Spin selling strategy
 
Follow Up For Success!
Follow Up For Success!Follow Up For Success!
Follow Up For Success!
 
Delivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactionsDelivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactions
 

Viewers also liked

Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementAli Zeeshan
 
Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Ransys Feedback Technologies
 
Beyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights SoftwareBeyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights SoftwareCollabor Inc.
 
How Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source CompaniesHow Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source CompaniesGainsight
 
Deploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramDeploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramAvtex
 
Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”G3 Communications
 
9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC ProgramQualtrics
 
Effective customer service training
Effective customer service training Effective customer service training
Effective customer service training Maged Elsakka
 
Voice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesVoice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesLaDove Associates
 
Customer service training general
Customer service training generalCustomer service training general
Customer service training generalJoyce Andrews
 
Voice of Customer Planning Guide
Voice of Customer Planning GuideVoice of Customer Planning Guide
Voice of Customer Planning GuideKampyle
 
Voice of the Customer: The Customer POV
Voice of the Customer: The Customer POVVoice of the Customer: The Customer POV
Voice of the Customer: The Customer POVDelvinia
 
Building Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and RetentionBuilding Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and RetentionSumit Pradhan
 
Voice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchVoice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchQuestionPro
 
Building an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramBuilding an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramUserZoom
 
20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience QuotesNeosperience
 
Transforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysTransforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysMcKinsey on Marketing & Sales
 
Social Media Secrets
Social Media SecretsSocial Media Secrets
Social Media SecretsGuy Kawasaki
 
Customer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouCustomer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouChris Hexton
 

Viewers also liked (20)

Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience Management
 
Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...
 
Beyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights SoftwareBeyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights Software
 
How Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source CompaniesHow Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source Companies
 
Deploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramDeploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) Program
 
Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”
 
9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program
 
Effective customer service training
Effective customer service training Effective customer service training
Effective customer service training
 
Voice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesVoice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best Practices
 
Customer service training general
Customer service training generalCustomer service training general
Customer service training general
 
Voice of Customer Planning Guide
Voice of Customer Planning GuideVoice of Customer Planning Guide
Voice of Customer Planning Guide
 
Voice of the Customer: The Customer POV
Voice of the Customer: The Customer POVVoice of the Customer: The Customer POV
Voice of the Customer: The Customer POV
 
Define phase- Voice of Customer
Define phase- Voice of CustomerDefine phase- Voice of Customer
Define phase- Voice of Customer
 
Building Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and RetentionBuilding Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and Retention
 
Voice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchVoice of the Customer (VOC) Research
Voice of the Customer (VOC) Research
 
Building an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramBuilding an Effective Voice of the Customer Program
Building an Effective Voice of the Customer Program
 
20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes
 
Transforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysTransforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to Journeys
 
Social Media Secrets
Social Media SecretsSocial Media Secrets
Social Media Secrets
 
Customer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouCustomer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than You
 

Similar to Enhancing Customer Experience

2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"Bridget Brandt
 
Bridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer ExperienceBridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer ExperienceBridget Brandt
 
How to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from PerceptintHow to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from PerceptintKeith Boswell
 
Personal and Business Branding using Social Media
Personal and Business Branding using Social MediaPersonal and Business Branding using Social Media
Personal and Business Branding using Social MediaPatsy Stewart
 
Singapore Management University Marketing Bootcamp
Singapore Management University Marketing BootcampSingapore Management University Marketing Bootcamp
Singapore Management University Marketing BootcampJustin Lee
 
Marketing Your Radon Business
Marketing Your Radon BusinessMarketing Your Radon Business
Marketing Your Radon BusinessSara Martin
 
Growth Hacking: A Crash Course
Growth Hacking: A Crash CourseGrowth Hacking: A Crash Course
Growth Hacking: A Crash CourseDavid Fallarme
 
Oh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving ProcessesOh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving ProcessesBrian Pichman
 
EIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hookedEIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hookedEuropean Innovation Academy
 
Brand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation SlidesBrand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation SlidesSlideTeam
 
Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...Business Link South West - Events
 
Small Business Online Advanced Workshop
Small Business Online Advanced WorkshopSmall Business Online Advanced Workshop
Small Business Online Advanced WorkshopNicky Jurd
 
Career Management From A Fire Hose
Career Management From A Fire HoseCareer Management From A Fire Hose
Career Management From A Fire HoseBob Norton
 
How to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz ExpoHow to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz ExpoMarla Schuchman
 
John Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing CampaignJohn Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing Campaignannhang90
 
7 steps to increase your business profits
7 steps to increase your business profits7 steps to increase your business profits
7 steps to increase your business profitsXavier Hurtado
 
Unlocking the content dungeon
Unlocking the content dungeonUnlocking the content dungeon
Unlocking the content dungeonEarnest
 
Revitilize Your Business With Social Media
Revitilize Your Business With Social MediaRevitilize Your Business With Social Media
Revitilize Your Business With Social Medianathanhenry
 

Similar to Enhancing Customer Experience (20)

2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
 
Bridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer ExperienceBridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer Experience
 
How to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from PerceptintHow to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
 
Personal and Business Branding using Social Media
Personal and Business Branding using Social MediaPersonal and Business Branding using Social Media
Personal and Business Branding using Social Media
 
Singapore Management University Marketing Bootcamp
Singapore Management University Marketing BootcampSingapore Management University Marketing Bootcamp
Singapore Management University Marketing Bootcamp
 
Marketing Your Radon Business
Marketing Your Radon BusinessMarketing Your Radon Business
Marketing Your Radon Business
 
Growth Hacking: A Crash Course
Growth Hacking: A Crash CourseGrowth Hacking: A Crash Course
Growth Hacking: A Crash Course
 
Oh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving ProcessesOh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
 
EIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hookedEIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hooked
 
Brand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation SlidesBrand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation Slides
 
Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...
 
Small Business Online Advanced Workshop
Small Business Online Advanced WorkshopSmall Business Online Advanced Workshop
Small Business Online Advanced Workshop
 
Value Proposition framework - clutchplayadvisors.com
Value Proposition framework - clutchplayadvisors.comValue Proposition framework - clutchplayadvisors.com
Value Proposition framework - clutchplayadvisors.com
 
Career Management From A Fire Hose
Career Management From A Fire HoseCareer Management From A Fire Hose
Career Management From A Fire Hose
 
How to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz ExpoHow to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz Expo
 
John Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing CampaignJohn Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing Campaign
 
7 steps to increase your business profits
7 steps to increase your business profits7 steps to increase your business profits
7 steps to increase your business profits
 
Unlocking the content dungeon
Unlocking the content dungeonUnlocking the content dungeon
Unlocking the content dungeon
 
Revitilize Your Business With Social Media
Revitilize Your Business With Social MediaRevitilize Your Business With Social Media
Revitilize Your Business With Social Media
 
The Better Business Model
The Better Business ModelThe Better Business Model
The Better Business Model
 

More from Bridget Brandt

Year End Fundraising Tips & Ideas
Year End Fundraising Tips & IdeasYear End Fundraising Tips & Ideas
Year End Fundraising Tips & IdeasBridget Brandt
 
Donor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For NonprofitsDonor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For NonprofitsBridget Brandt
 
Keeping GREAT Volunteers
Keeping GREAT VolunteersKeeping GREAT Volunteers
Keeping GREAT VolunteersBridget Brandt
 
Nonprofit Story Telling 101
Nonprofit Story Telling 101Nonprofit Story Telling 101
Nonprofit Story Telling 101Bridget Brandt
 
Measure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & AnalysisMeasure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & AnalysisBridget Brandt
 
Top Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit MarketersTop Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit MarketersBridget Brandt
 
Top Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TXTop Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TXBridget Brandt
 
Building a Better Brand
Building a Better BrandBuilding a Better Brand
Building a Better BrandBridget Brandt
 
Nonprofit Social Media Training-101
Nonprofit Social Media Training-101Nonprofit Social Media Training-101
Nonprofit Social Media Training-101Bridget Brandt
 
Getting Started:Social Media for Nonprofits
Getting Started:Social Media for NonprofitsGetting Started:Social Media for Nonprofits
Getting Started:Social Media for NonprofitsBridget Brandt
 
Raise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipadsRaise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipadsBridget Brandt
 
JCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online ageJCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online ageBridget Brandt
 
Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011Bridget Brandt
 
Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...Bridget Brandt
 

More from Bridget Brandt (16)

Event Fundraising 101
Event Fundraising 101Event Fundraising 101
Event Fundraising 101
 
Year End Fundraising Tips & Ideas
Year End Fundraising Tips & IdeasYear End Fundraising Tips & Ideas
Year End Fundraising Tips & Ideas
 
Donor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For NonprofitsDonor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For Nonprofits
 
Keeping GREAT Volunteers
Keeping GREAT VolunteersKeeping GREAT Volunteers
Keeping GREAT Volunteers
 
Nonprofit Story Telling 101
Nonprofit Story Telling 101Nonprofit Story Telling 101
Nonprofit Story Telling 101
 
Measure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & AnalysisMeasure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & Analysis
 
Top Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit MarketersTop Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit Marketers
 
Top Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TXTop Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TX
 
Year-End Fundraising
Year-End Fundraising Year-End Fundraising
Year-End Fundraising
 
Building a Better Brand
Building a Better BrandBuilding a Better Brand
Building a Better Brand
 
Nonprofit Social Media Training-101
Nonprofit Social Media Training-101Nonprofit Social Media Training-101
Nonprofit Social Media Training-101
 
Getting Started:Social Media for Nonprofits
Getting Started:Social Media for NonprofitsGetting Started:Social Media for Nonprofits
Getting Started:Social Media for Nonprofits
 
Raise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipadsRaise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipads
 
JCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online ageJCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online age
 
Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011
 
Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...
 

Recently uploaded

Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewasmakika9823
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingTech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingShawn Pang
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
rishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfrishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfmuskan1121w
 
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts ServiceVip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Serviceankitnayak356677
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurSuhani Kapoor
 
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc.../:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...lizamodels9
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis UsageNeil Kimberley
 
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service PuneVIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service PuneCall girls in Ahmedabad High profile
 
Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.Eni
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Roomdivyansh0kumar0
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfpollardmorgan
 

Recently uploaded (20)

Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingTech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
rishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfrishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdf
 
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts ServiceVip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
 
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc.../:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage
 
KestrelPro Flyer Japan IT Week 2024 (English)
KestrelPro Flyer Japan IT Week 2024 (English)KestrelPro Flyer Japan IT Week 2024 (English)
KestrelPro Flyer Japan IT Week 2024 (English)
 
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service PuneVIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
 
Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
 

Enhancing Customer Experience

  • 1. Creating Loyalty Through Experience Bridget L. Brandt, Sr. Marketing Manager http://customerexperience101.blogspot.com A favorite You Tube video: http://www.youtube.com/watch?v=WFB8jirtyRw
  • 2.
  • 3.
  • 4. Identify Evaluate Enhance Real World Examples
  • 5.
  • 6.
  • 7. Identify Evaluate Enhance Real World Examples
  • 8.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. SAGE     Bridget L. Brandt Senior Customer Marketing Manager, Nonprofit Solutions Sage Business Solutions 12301 Research Blvd. Building IV, Suite 350 Austin, TX 78759 512-454-1844 x. 6355 [email_address]