This document discusses the Maggi noodles quality management case in India. It describes how Maggi was founded in Switzerland in the late 19th century and was later acquired by Nestle. In 2015, samples of Maggi noodles in India were found to contain illegal levels of lead and MSG contrary to packaging. This led to a nationwide recall of Maggi noodles in India and significant financial losses for Nestle India. After the case, changes were made at Nestle India including appointing an Indian managing director for the first time in 17 years and plans to relaunch Maggi by November 2015 after clearing additional tests.

1. MAGGI NOODLES
(PROJECT QUALITY
MANAGEMENT)
PRESENTED BY-
DAKSH RAJ CHOPRA
PARTH AVINASH CHAUHAN
RABIH ATAYA
HARMANDEEP SINGH
HARMANJEET SINGH PARMAR

2. INTRODUCTION
• Maggi brand started with humble beginnings in the late 19th
century in Switzerland.
• Started by Julius Maggi, who later launched Maggi ready-to-use
soups in 1886.
• Later in 1947, when the brand spread swiftly Nestle bought it in
1947.
• Nestle in India known as Nestle India Limited(NIL) launched the
Maggi noodles.

3. ABOUT THE CASE
• In May 2015, India witnessed a nation wide food scare, one of kind in the history.
• Since Maggi says ‘No Added MSG’ on the packet. Monosodium glutamate
• On March 30, 2014, a Maggi sample was sent for test in Gorakhpur, Uttar Pradesh
and the lab analyst found samples of lead and MSG.

4. ABOUT THE CASE
• NIL took the samples for further tests to a central food laboratory in Kolkata (East Indian
city) where illegal levels of lead (at 17.2 ppm against the allowable limit of 2.5 ppm) were
found.
• Lead to a recall of Maggi products in the north Indian state of Uttar Pradesh in June 2015.
• Some popular retailers also withdrew the stock from their shelves.
• As the company still was confident on their claim about MSG.
• On June 1, 2015, Nestle held a press conference after testing 125 million packets that the
noodles are safe to eat.
• Four days later on June 5, FSSAI had ordered NIL to withdraw all nine variants of Maggi
instant noodles from the market, terming them “unsafe and hazardous” for human
consumption

5. EFFECT ON COMPANY
• NIL destroyed Rs.3 billion worth of Maggi noodles products without going for any
further tests.
• The Maggi fiasco had repercussions on the company as a whole, and NIL
sustained its first quarterly loss in 17 years, according to its quarterly report for
the period ending June 2015.
• Its top line for the quarter had fallen by 20% to Rs. 19.34 billion.

6. EFFECT ON COMPANY

7. EFFECT ON COMPANY

8. CHANGES HAPPENED AFTER THE CASE
• NIL India also appointed Suresh Narayanan (Narayanan) as its MD, replacing India
head Etienne Benet.
• Narayanan took charge from August 1, 2015, the first time in 17 years that an Indian
was at the helm of NIL.
• In late August 2015, NIL had come up with short video ads leveraging on nostalgia
and emotional quotient attached with Maggi instant noodles.
• In October 2015, Nestlé claimed that it had cleared three lab tests mandated by a
court in the western state of Maharashtra, and would relaunch Maggi by November
2015.
• As Maggi geared for its relaunch, Narayanan had several challenges ahead of him.

9. PRESENT SCENARIO

10. ANY
QUESTIONS
?