As a Machinery Performance Analyst at ASML, you will: 1) Analyze field performance data from 48 offices and customers worldwide to identify improvement opportunities to meet service level agreements and mature new products. 2) Regularly report on key performance indicators like availability, reliability, and parts usage to optimize field performance. 3) Support offices in prioritizing factors impacting system performance and specifying improvement areas to engineering and field teams.

1. Machinery Performance Analyst
Introduction
Do you get energy from using your analytical and problem solving skills ?
Are you the international service oriented person who helps the ASML organization improving the
service level performance towards our customers? Your root cause analysis enables the business line to
deliver the improvement opportunities with the biggest performance impact to 48 offices and customers
worldwide
Job Mission
As an ASML CS Performance Analyst you will be the point of contact with respect to field performance
information, interfacing with CS representatives in the Business Lines, Programs and CS line organization
both in the field and in VHN.
You will be expected to enable the ASML organization to drive for performance improvements for
installed base systems at ASML’s key-customers by providing regular performance analysis reports on
field Key Performance Indicators including availability, reliability, eXtreem Long Downs, labor hours and
parts usage.
Your general system and field knowledge will enable you to identify which area of the machine or service
mix requires improvement.
The CS Performance Analyst co-works with the CS Program Managers and with the (local) CS service
organizations to optimize the field performance with respect to:
•Reaching customer Service Level Agreement targets
•Maturing design of newly introduced products
•Improving the Service Capability on the ASML install base and service products
Job Description
•Support offices in identifying performance improvement opportunities
•Analysis, specification and prioritization of contributors impacting system performance KPI’s
•Report system performance improvement areas to the CS program and CS field organization.
•Build & maintain knowledge on how to analyze field data.
Education
Bachelor or Master’s degree in technical area (e.g. physics, electronics or mechanical engineering)

2. Experience
5 years or more experience working in an engineering role in an international setting, preferably in a
semiconductor industry supplier role.
Personal skills
•Analytical skills
•Capable of dealing with a very broad range of technical subjects
•Result driven
•Able to build network cross department & international
•Good communicator and team player
•Cultural awareness
•Adequate English language skills in speech and writing
Context of the position
The sector Customer Support (CS) is responsible for the maintenance, repair and continuous
improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and
supporting the customer in the use of these systems in his production process. CS Central takes care that
effective support of the customer by local offices is possible by providing knowledge, technical support
and process support to the field offices.
Position in the Organization
The CS Performance Analyst reports to the Manager CS Field Performance Analysis part of the
department CS Service Engineering. The department Service Engineering is part of CS Field and Product
Support Group.
For more information: joost.van.den.eijnden@gmail.com
Tel. +31 624502432