Atelier Lumikha is a small BPO provider located in Dumaguete City, Philippines. To differentiate itself in a commoditized industry, Lumikha aims to become a learning organization that provides free, open-source vocational eLearning to its employees and the wider BPO community. Lumikha believes eLearning can significantly improve employee performance through its flexibility, reusability and ability to track learning outcomes. Lumikha plans to develop, test and iterate its eLearning programs before deploying them to address skills gaps and help transition more Filipino youth from school to meaningful employment.

1. – AT E L I ER L UM I K H A
“Hello.”
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2. I C T M I S S I O N & V I S I O N
• Mission - To provide leadership, direction and coordination in the development,
implementation and use of ICT for socio-economic development and for delivery
of public service to digitally empowered citizens.
• Vision - A globally competitive knowledge-based economy, enabled by open and
innovative ICT-enabled governance, providing world-class responsive services to
digitally empowered citizens and communities in a progressive, equitable and
sustainable society.
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3. T H E B P O I N D U S T R Y
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5. – D A N R E Y E S , C H A I R M A N O F I T & B US I NE S S PR O C E S S A S S O C I AT I O N O F T H E
P H I L I P P I NE S ( I B PA P )
“In 2015, we breached our target revenue of $21 billion. We
registered almost $22 billion revenues and had almost 1.1
million direct employment.”
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6. B U S I N E S S P R O C E S S O U T S O U R C I N G
• Large, Representing 10% of the Philippines’ GDP
• Dumaguete BPO’s Employ ±10,000
• Comparatively Relatively Stodgy
• Commoditized Offering
• Race to the Bottom
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7. S A M E , S A M E … B U T D I F F E R E N T
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9. A T E L I E R L U M I K H A
• Small Player, Provincial Location
• Team < 50
• Dumaguete City
• To Attract Business We Need to Differentiate
• To Succeed Lumikha Must be Very Efficient
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10. 10

11. – O S C A R W I L D E
“We are all in the gutter,
but some of us are looking at the stars.”
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13. O U R V I S I O N
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14. O P E N S O U R C E D V O C A T I O N A L E L E A R N I N G
• Drink Our Own Kool-aid First
• Deploy Learning to Our Team
• Extend to Our Ecosystem
• Test & Iterate
• Make it Good
• Make it Better
• Deploy as Totally Free Resource for BPO Community
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15. eLearning
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16. E F F I C I E N C Y P R O M I S E
• Learning is always a good investment
• Goodness of eLearning
• Available
• Flexible
• Consistent
• Reusable
• Trackable
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17. G R O V E ’ S L E A R N I N G F O R M U L A
• 4 Lessons @ 3 hours Preparation = 12 Hours
• 10 Learners/Lesson
• 1,500 Hours Worked in a Year x 10 = 15,000 Hours
• 1% Improvement
• Gain of 150 Hours on 12 Hour Investment
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18. 12.5x ROI
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20. – A N DY G R O V E , F O R M ER I NT E L C E O
“Training is, quite simply, one of the highest-leverage
activities a manager can perform.”
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21. E L E A R N I N G G O O D N E S S
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22. A V A I L A B L E
• Low Cost of Delivery
• Scalable
• Always On - 24x7 Access
• Accessible from any Internet Connection
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23. F L E X I B L E
• Convenient
• On-demand
• Web-based
• Self-explanatory
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24. C O N S I S T E N T & R E U S A B L E
• Always On Message
• Extensible
• Learning Objects can be:
• Recycled
• Repurposed
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25. A C C O U N T A B L E
• Measuring What Matters
• For BPOs We Relentlessly Track Performance
• On the Job Improvement
• Pre- and Post Testing for Learning Uptake
• Satisfaction Surveys
• immediately after learning
• 2 weeks
• 4 weeks
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26. 26

27. – YO U
“Ano ngayon?”
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30. 30

31. – M I K E R O WE
“Millions of people who have stopped looking for work, are
ignoring 5.6 million genuine opportunities. That’s not a
polemic, or a judgment, or an opinion. It’s a fact.
And so is this: most of those 5.6 million opportunities don’t
require a diploma – they require a skill.”
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33. – S E N ATO R S O NN Y A N G A R A
“Clearly, there is a need for new paradigms and pedagogies.
The Philippines needs to consider these for the country’s
skills development framework to be a meaningful and long-
term driver of economic growth.”
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35. F I L I P I N O Y O U T H ’ S S L O W T R A N S I T I O N F R O M S C H O O L T O W O R K
R E D U C E S T H E I R C H A N C E S O F F I N D I N G A G O O D J O B B E C A U S E
T H E I R E M P L O Y A B I L I T Y D I M I N I S H E S .
• The transition period may include the following:
• Looking for a Job
• Short-term Skills Training
• Temporary Work
• Household Duties
• Inactivity: out of employment, education and training
Source: Bird, K. 2012. Are Filipino Youth off to a Good Start? Youth Labor Market Experience in the Philippines. ADB. Manila.
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36. 1 I N 4 Y O U N G P E O P L E A R E I D L E
• Prolonged idleness can permanently damage future prospects.
• About one in three young women are idle at any given time.
• Youth from lower income families are more at risk of falling idle after
graduation.
• Philippine rates for idleness amongst the young are comparatively high.
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38. – D A N R E Y E S , C H A I R M A N O F I T & B US I NE S S PR O C E S S A S S O C I AT I O N O F T H E
P H I L I P P I NE S ( I B PA P )
“…a need to develop the Philippines’ talent pool to address
the skills-job mismatch and the requirements of the global
outsourcing market.”
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39. E L E A R N I N G S U P P L E M E N T S &
I N C R E A S E S T H E E F F I C I E N C Y
O F T R A D I T I O N A L L E A R N I N G
B Y L O W E R I N G B A R R I E R S T O
K N O W L E D G E A C Q U I S I T I O N .
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40. P E D A G O G Y
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42. – M I C H E LL E O S I A S
“Follow the Content Commandments!”
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43. G E T C H U N K Y
B R E V I T Y I S B E A U T I F U L
S H O W , D O N ' T T E L L
S A Y I T A G A I N … A N D A G A I N
S I M P L I F Y
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44. B E I N T E R A C T I V E
S T I C K T O T H E S T A N D A R D S
G E T F E E D B A C K
P R O M O T E C O L L A B O R A T I O N
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45. A N E X A M P L E
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47. S C R U M M A N D A T E
• Management Vision:
• Industry leadership in terms of HR policies that make Lumikha a great place to work and sustainable
for its employees - we want to be in business for the long-term with employee tenure measured in
decades rather than years.
• Operational excellence that places us among the elite Business Service Providers in the world.This
ambitious goal will be achieved through steady, daily improvement; organizational alignment and our
team's commitment.
• Evolve into a learning organization using online learning technology, team thirst for knowledge and
management dedication to individual development.
• To reach these lofty goals, management believes a common framework for problem-solving and efficient
project completion is essential.Therefore learning Scrum is compulsory for all Limikha team members.
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48. S C R U M L E A R N I N G
• 4 courses of 10-15 lessons
• Scenario-based Exercises
• Lesson Quizzes
• Course Tests
• Satisfaction Surveys for Learners
• Learning Management Platform @ www.learngo.ph
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49. T H A N K S !
L U M I K H A . C O
H A R R Y @ L U M I K H A . C O
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50. R E S O U R C E S
• A great summary of eLearning
• https://en.wikipedia.org/wiki/Educational_technology
• About eLearning K-12
• http://www.onlineprogramhowto.org/
• ICT
• http://icto.dost.gov.ph/
• The eminently quotable Oscar Wilde
• https://en.wikiquote.org/wiki/Oscar_Wilde
• Andy Grove & Learning in Corporate Environment
• http://amzn.to/29tTpqt
• More About Spain
• http://www.bloomberg.com/news/articles/2016-07-01/spain-is-running-out-of-workers-with-almost-5-million-unemployed?
utm_source=nextdraft&utm_medium=email
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51. R E S O U R C E S
• Dirty Jobs
• https://en.wikipedia.org/wiki/Dirty_Jobs
• Mike Rowe Works Foundation
• http://profoundlydisconnected.com/
• MIke Rowe’s Post on the Skills Gap
• http://mikerowe.com/2016/02/stopignoringskillsgap/
• Senator Sonny Angara
• https://www.facebook.com/sonnyangara/
• Mind the Skills Gap Program
• https://www.britishcouncil.ph/programmes/skills-and-employability/mind-skills-gap
• Are Filipino Youth off to a Good Start? Youth Labor Market Experience in the Philippines
• http://www.adb.org/sites/default/files/linked-documents/43396-013-phi-oth-02.pdf
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52. R E S O U R C E S
• Force Multiplication
• https://en.wikipedia.org/wiki/Force_multiplication
• Pedagogy
• https://en.wikipedia.org/wiki/Pedagogy
• Philippines eLearning Society
• http://elearning.ph/
• Google Apps for Education
• https://www.google.com/edu/
• Evernote
• https://evernote.com/
• Scrum
• https://en.wikipedia.org/wiki/Scrum_(software_development)
• http://amzn.to/29tZWRZ
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