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– AT E L I ER L UM I K H A
“Hello.”
1
I C T M I S S I O N & V I S I O N
• Mission - To provide leadership, direction and coordination in the development,
implementation and use of ICT for socio-economic development and for delivery
of public service to digitally empowered citizens.
• Vision - A globally competitive knowledge-based economy, enabled by open and
innovative ICT-enabled governance, providing world-class responsive services to
digitally empowered citizens and communities in a progressive, equitable and
sustainable society.
2
T H E B P O I N D U S T R Y
3
4
– D A N R E Y E S , C H A I R M A N O F I T & B US I NE S S PR O C E S S A S S O C I AT I O N O F T H E
P H I L I P P I NE S ( I B PA P )
“In 2015, we breached our target revenue of $21 billion. We
registered almost $22 billion revenues and had almost 1.1
million direct employment.”
5
B U S I N E S S P R O C E S S O U T S O U R C I N G
• Large, Representing 10% of the Philippines’ GDP
• Dumaguete BPO’s Employ ±10,000
• Comparatively Relatively Stodgy
• Commoditized Offering
• Race to the Bottom
6
S A M E , S A M E … B U T D I F F E R E N T
7
8
A T E L I E R L U M I K H A
• Small Player, Provincial Location
• Team < 50
• Dumaguete City
• To Attract Business We Need to Differentiate
• To Succeed Lumikha Must be Very Efficient
9
10
– O S C A R W I L D E
“We are all in the gutter, 

but some of us are looking at the stars.”
11
12
O U R V I S I O N
13
O P E N S O U R C E D V O C A T I O N A L E L E A R N I N G
• Drink Our Own Kool-aid First
• Deploy Learning to Our Team
• Extend to Our Ecosystem
• Test & Iterate
• Make it Good
• Make it Better
• Deploy as Totally Free Resource for BPO Community
14
eLearning
15
E F F I C I E N C Y P R O M I S E
• Learning is always a good investment
• Goodness of eLearning
• Available
• Flexible
• Consistent
• Reusable
• Trackable
16
G R O V E ’ S L E A R N I N G F O R M U L A
• 4 Lessons @ 3 hours Preparation = 12 Hours
• 10 Learners/Lesson
• 1,500 Hours Worked in a Year x 10 = 15,000 Hours
• 1% Improvement
• Gain of 150 Hours on 12 Hour Investment
17
12.5x ROI
18
19
– A N DY G R O V E , F O R M ER I NT E L C E O
“Training is, quite simply, one of the highest-leverage
activities a manager can perform.”
20
E L E A R N I N G G O O D N E S S
21
A V A I L A B L E
• Low Cost of Delivery
• Scalable
• Always On - 24x7 Access
• Accessible from any Internet Connection
22
F L E X I B L E
• Convenient
• On-demand
• Web-based
• Self-explanatory 
23
C O N S I S T E N T & R E U S A B L E
• Always On Message 
• Extensible 
• Learning Objects can be:
• Recycled
• Repurposed
24
A C C O U N T A B L E
• Measuring What Matters
• For BPOs We Relentlessly Track Performance
• On the Job Improvement
• Pre- and Post Testing for Learning Uptake
• Satisfaction Surveys
• immediately after learning
• 2 weeks
• 4 weeks 
25
26
– YO U
“Ano ngayon?”
27
28
29
30
– M I K E R O WE
“Millions of people who have stopped looking for work, are
ignoring 5.6 million genuine opportunities. That’s not a
polemic, or a judgment, or an opinion. It’s a fact. 

And so is this: most of those 5.6 million opportunities don’t
require a diploma – they require a skill.”
31
32
– S E N ATO R S O NN Y A N G A R A
“Clearly, there is a need for new paradigms and pedagogies.
The Philippines needs to consider these for the country’s
skills development framework to be a meaningful and long-
term driver of economic growth.”
33
34
F I L I P I N O Y O U T H ’ S S L O W T R A N S I T I O N F R O M S C H O O L T O W O R K
R E D U C E S T H E I R C H A N C E S O F F I N D I N G A G O O D J O B B E C A U S E
T H E I R E M P L O Y A B I L I T Y D I M I N I S H E S .
• The transition period may include the following:
• Looking for a Job
• Short-term Skills Training
• Temporary Work
• Household Duties 
• Inactivity: out of employment, education and training
Source: Bird, K. 2012. Are Filipino Youth off to a Good Start? Youth Labor Market Experience in the Philippines. ADB. Manila.
35
1 I N 4 Y O U N G P E O P L E A R E I D L E
• Prolonged idleness can permanently damage future prospects.
• About one in three young women are idle at any given time.
• Youth from lower income families are more at risk of falling idle after
graduation.
• Philippine rates for idleness amongst the young are comparatively high.
36
37
– D A N R E Y E S , C H A I R M A N O F I T & B US I NE S S PR O C E S S A S S O C I AT I O N O F T H E
P H I L I P P I NE S ( I B PA P )
“…a need to develop the Philippines’ talent pool to address
the skills-job mismatch and the requirements of the global
outsourcing market.”
38
E L E A R N I N G S U P P L E M E N T S &
I N C R E A S E S T H E E F F I C I E N C Y
O F T R A D I T I O N A L L E A R N I N G
B Y L O W E R I N G B A R R I E R S T O
K N O W L E D G E A C Q U I S I T I O N .
39
P E D A G O G Y
40
41
– M I C H E LL E O S I A S
“Follow the Content Commandments!”
42
G E T C H U N K Y 

B R E V I T Y I S B E A U T I F U L 

S H O W , D O N ' T T E L L 

S A Y I T A G A I N … A N D A G A I N 

S I M P L I F Y
43
B E I N T E R A C T I V E 	

S T I C K T O T H E S T A N D A R D S 

G E T F E E D B A C K 	 

P R O M O T E C O L L A B O R A T I O N 	
44
A N E X A M P L E
45
46
S C R U M M A N D A T E
• Management Vision:
• Industry leadership in terms of HR policies that make Lumikha a great place to work and sustainable
for its employees - we want to be in business for the long-term with employee tenure measured in
decades rather than years.
• Operational excellence that places us among the elite Business Service Providers in the world.This
ambitious goal will be achieved through steady, daily improvement; organizational alignment and our
team's commitment.
• Evolve into a learning organization using online learning technology, team thirst for knowledge and
management dedication to individual development.
• To reach these lofty goals, management believes a common framework for problem-solving and efficient
project completion is essential.Therefore learning Scrum is compulsory for all Limikha team members.
47
S C R U M L E A R N I N G
• 4 courses of 10-15 lessons
• Scenario-based Exercises
• Lesson Quizzes
• Course Tests
• Satisfaction Surveys for Learners
• Learning Management Platform @ www.learngo.ph
48
T H A N K S ! 

L U M I K H A . C O 

H A R R Y @ L U M I K H A . C O 

49
R E S O U R C E S
• A great summary of eLearning
• https://en.wikipedia.org/wiki/Educational_technology
• About eLearning K-12
• http://www.onlineprogramhowto.org/
• ICT 
• http://icto.dost.gov.ph/
• The eminently quotable Oscar Wilde
• https://en.wikiquote.org/wiki/Oscar_Wilde
• Andy Grove & Learning in Corporate Environment
• http://amzn.to/29tTpqt
• More About Spain
• http://www.bloomberg.com/news/articles/2016-07-01/spain-is-running-out-of-workers-with-almost-5-million-unemployed?
utm_source=nextdraft&utm_medium=email
50
R E S O U R C E S
• Dirty Jobs
• https://en.wikipedia.org/wiki/Dirty_Jobs
• Mike Rowe Works Foundation
• http://profoundlydisconnected.com/
• MIke Rowe’s Post on the Skills Gap
• http://mikerowe.com/2016/02/stopignoringskillsgap/
• Senator Sonny Angara
• https://www.facebook.com/sonnyangara/
• Mind the Skills Gap Program
• https://www.britishcouncil.ph/programmes/skills-and-employability/mind-skills-gap
• Are Filipino Youth off to a Good Start? Youth Labor Market Experience in the Philippines
• http://www.adb.org/sites/default/files/linked-documents/43396-013-phi-oth-02.pdf
51
R E S O U R C E S
• Force Multiplication
• https://en.wikipedia.org/wiki/Force_multiplication
• Pedagogy
• https://en.wikipedia.org/wiki/Pedagogy
• Philippines eLearning Society
• http://elearning.ph/
• Google Apps for Education
• https://www.google.com/edu/
• Evernote
• https://evernote.com/
• Scrum
• https://en.wikipedia.org/wiki/Scrum_(software_development)
• http://amzn.to/29tZWRZ
52

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Lumikha Presentation at ICT Education Forum in Bais, Negros Oriental

  • 1. – AT E L I ER L UM I K H A “Hello.” 1
  • 2. I C T M I S S I O N & V I S I O N • Mission - To provide leadership, direction and coordination in the development, implementation and use of ICT for socio-economic development and for delivery of public service to digitally empowered citizens. • Vision - A globally competitive knowledge-based economy, enabled by open and innovative ICT-enabled governance, providing world-class responsive services to digitally empowered citizens and communities in a progressive, equitable and sustainable society. 2
  • 3. T H E B P O I N D U S T R Y 3
  • 4. 4
  • 5. – D A N R E Y E S , C H A I R M A N O F I T & B US I NE S S PR O C E S S A S S O C I AT I O N O F T H E P H I L I P P I NE S ( I B PA P ) “In 2015, we breached our target revenue of $21 billion. We registered almost $22 billion revenues and had almost 1.1 million direct employment.” 5
  • 6. B U S I N E S S P R O C E S S O U T S O U R C I N G • Large, Representing 10% of the Philippines’ GDP • Dumaguete BPO’s Employ ±10,000 • Comparatively Relatively Stodgy • Commoditized Offering • Race to the Bottom 6
  • 7. S A M E , S A M E … B U T D I F F E R E N T 7
  • 8. 8
  • 9. A T E L I E R L U M I K H A • Small Player, Provincial Location • Team < 50 • Dumaguete City • To Attract Business We Need to Differentiate • To Succeed Lumikha Must be Very Efficient 9
  • 10. 10
  • 11. – O S C A R W I L D E “We are all in the gutter, 
 but some of us are looking at the stars.” 11
  • 12. 12
  • 13. O U R V I S I O N 13
  • 14. O P E N S O U R C E D V O C A T I O N A L E L E A R N I N G • Drink Our Own Kool-aid First • Deploy Learning to Our Team • Extend to Our Ecosystem • Test & Iterate • Make it Good • Make it Better • Deploy as Totally Free Resource for BPO Community 14
  • 16. E F F I C I E N C Y P R O M I S E • Learning is always a good investment • Goodness of eLearning • Available • Flexible • Consistent • Reusable • Trackable 16
  • 17. G R O V E ’ S L E A R N I N G F O R M U L A • 4 Lessons @ 3 hours Preparation = 12 Hours • 10 Learners/Lesson • 1,500 Hours Worked in a Year x 10 = 15,000 Hours • 1% Improvement • Gain of 150 Hours on 12 Hour Investment 17
  • 19. 19
  • 20. – A N DY G R O V E , F O R M ER I NT E L C E O “Training is, quite simply, one of the highest-leverage activities a manager can perform.” 20
  • 21. E L E A R N I N G G O O D N E S S 21
  • 22. A V A I L A B L E • Low Cost of Delivery • Scalable • Always On - 24x7 Access • Accessible from any Internet Connection 22
  • 23. F L E X I B L E • Convenient • On-demand • Web-based • Self-explanatory  23
  • 24. C O N S I S T E N T & R E U S A B L E • Always On Message  • Extensible  • Learning Objects can be: • Recycled • Repurposed 24
  • 25. A C C O U N T A B L E • Measuring What Matters • For BPOs We Relentlessly Track Performance • On the Job Improvement • Pre- and Post Testing for Learning Uptake • Satisfaction Surveys • immediately after learning • 2 weeks • 4 weeks  25
  • 26. 26
  • 27. – YO U “Ano ngayon?” 27
  • 28. 28
  • 29. 29
  • 30. 30
  • 31. – M I K E R O WE “Millions of people who have stopped looking for work, are ignoring 5.6 million genuine opportunities. That’s not a polemic, or a judgment, or an opinion. It’s a fact. And so is this: most of those 5.6 million opportunities don’t require a diploma – they require a skill.” 31
  • 32. 32
  • 33. – S E N ATO R S O NN Y A N G A R A “Clearly, there is a need for new paradigms and pedagogies. The Philippines needs to consider these for the country’s skills development framework to be a meaningful and long- term driver of economic growth.” 33
  • 34. 34
  • 35. F I L I P I N O Y O U T H ’ S S L O W T R A N S I T I O N F R O M S C H O O L T O W O R K R E D U C E S T H E I R C H A N C E S O F F I N D I N G A G O O D J O B B E C A U S E T H E I R E M P L O Y A B I L I T Y D I M I N I S H E S . • The transition period may include the following: • Looking for a Job • Short-term Skills Training • Temporary Work • Household Duties  • Inactivity: out of employment, education and training Source: Bird, K. 2012. Are Filipino Youth off to a Good Start? Youth Labor Market Experience in the Philippines. ADB. Manila. 35
  • 36. 1 I N 4 Y O U N G P E O P L E A R E I D L E • Prolonged idleness can permanently damage future prospects. • About one in three young women are idle at any given time. • Youth from lower income families are more at risk of falling idle after graduation. • Philippine rates for idleness amongst the young are comparatively high. 36
  • 37. 37
  • 38. – D A N R E Y E S , C H A I R M A N O F I T & B US I NE S S PR O C E S S A S S O C I AT I O N O F T H E P H I L I P P I NE S ( I B PA P ) “…a need to develop the Philippines’ talent pool to address the skills-job mismatch and the requirements of the global outsourcing market.” 38
  • 39. E L E A R N I N G S U P P L E M E N T S & I N C R E A S E S T H E E F F I C I E N C Y O F T R A D I T I O N A L L E A R N I N G B Y L O W E R I N G B A R R I E R S T O K N O W L E D G E A C Q U I S I T I O N . 39
  • 40. P E D A G O G Y 40
  • 41. 41
  • 42. – M I C H E LL E O S I A S “Follow the Content Commandments!” 42
  • 43. G E T C H U N K Y B R E V I T Y I S B E A U T I F U L S H O W , D O N ' T T E L L S A Y I T A G A I N … A N D A G A I N S I M P L I F Y 43
  • 44. B E I N T E R A C T I V E S T I C K T O T H E S T A N D A R D S G E T F E E D B A C K P R O M O T E C O L L A B O R A T I O N 44
  • 45. A N E X A M P L E 45
  • 46. 46
  • 47. S C R U M M A N D A T E • Management Vision: • Industry leadership in terms of HR policies that make Lumikha a great place to work and sustainable for its employees - we want to be in business for the long-term with employee tenure measured in decades rather than years. • Operational excellence that places us among the elite Business Service Providers in the world.This ambitious goal will be achieved through steady, daily improvement; organizational alignment and our team's commitment. • Evolve into a learning organization using online learning technology, team thirst for knowledge and management dedication to individual development. • To reach these lofty goals, management believes a common framework for problem-solving and efficient project completion is essential.Therefore learning Scrum is compulsory for all Limikha team members. 47
  • 48. S C R U M L E A R N I N G • 4 courses of 10-15 lessons • Scenario-based Exercises • Lesson Quizzes • Course Tests • Satisfaction Surveys for Learners • Learning Management Platform @ www.learngo.ph 48
  • 49. T H A N K S ! L U M I K H A . C O H A R R Y @ L U M I K H A . C O 49
  • 50. R E S O U R C E S • A great summary of eLearning • https://en.wikipedia.org/wiki/Educational_technology • About eLearning K-12 • http://www.onlineprogramhowto.org/ • ICT  • http://icto.dost.gov.ph/ • The eminently quotable Oscar Wilde • https://en.wikiquote.org/wiki/Oscar_Wilde • Andy Grove & Learning in Corporate Environment • http://amzn.to/29tTpqt • More About Spain • http://www.bloomberg.com/news/articles/2016-07-01/spain-is-running-out-of-workers-with-almost-5-million-unemployed? utm_source=nextdraft&utm_medium=email 50
  • 51. R E S O U R C E S • Dirty Jobs • https://en.wikipedia.org/wiki/Dirty_Jobs • Mike Rowe Works Foundation • http://profoundlydisconnected.com/ • MIke Rowe’s Post on the Skills Gap • http://mikerowe.com/2016/02/stopignoringskillsgap/ • Senator Sonny Angara • https://www.facebook.com/sonnyangara/ • Mind the Skills Gap Program • https://www.britishcouncil.ph/programmes/skills-and-employability/mind-skills-gap • Are Filipino Youth off to a Good Start? Youth Labor Market Experience in the Philippines • http://www.adb.org/sites/default/files/linked-documents/43396-013-phi-oth-02.pdf 51
  • 52. R E S O U R C E S • Force Multiplication • https://en.wikipedia.org/wiki/Force_multiplication • Pedagogy • https://en.wikipedia.org/wiki/Pedagogy • Philippines eLearning Society • http://elearning.ph/ • Google Apps for Education • https://www.google.com/edu/ • Evernote • https://evernote.com/ • Scrum • https://en.wikipedia.org/wiki/Scrum_(software_development) • http://amzn.to/29tZWRZ 52