The e-commerce 15 conference in Vilnius highlighted the rapid growth of cross-border e-commerce in Europe, with a 16.7% increase in sales for 2014 and strong forecasts for continued expansion. It addressed challenges such as diverse online payment methods and varying consumer expectations across different countries, emphasizing the importance of tailored delivery solutions. The conference also showcased the DPD group's extensive parcel delivery network and their strategies to meet the evolving needs of e-retailers in the cross-border e-commerce landscape.

1. E-commerce 15 Conference
Vilnius – 19.03.2015
Ship global,
deliver local

2. Cross-border e-commerce,
a booming but challenging market
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Who we are
Everyday we are moving 1 million
B2C parcels,
delivering them across Europe,
and our volumes of cross-border e-commerce
keep on growing
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4. B2C e-commerce sales in
2014 (billion)
€425.5
B2C e-commerce sales
growth rate in 2014
+16,7 % 2.9
Number of B2C
e-commerce
parcels (billion)
% cross-border
e-commerce
sales
14%
Estimated number of active
B2C websites
645,000+
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Source: Ecommerce Europe
What we observe is not only the fantastic growth of
e-commerce in Europe….
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Source: Ecommerce Europe, 2014 report
% of B2C cross-border purchase orders
…but also that cross-border e-commerce is gaining
ground in most of the European countries…
0%
10%
20%
30%
40%
50%
60%
70%
2012 2013
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6. 377 407 436 462
69 83 99 116
2015 2016 2017 2018
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Source: EMOTA, 2013
…and this trend will continue in the coming years.
European e-commerce market forecast (in € Billion)
20%15%
Cross-border : average growth / year +20%
Domestic : average growth / year +8%
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7. 5%
10%
11%
11%
12%
14%
15%
18%
29%
29%
32%
0% 5% 10% 15% 20% 25% 30% 35%
Estonia
Finland
Germany
Spain
France
EU average
Netherlands
Latvia
United Kingdom
Poland
Lithuania
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Sources: DPDgroup internal market research based on 2013 data
% growth of cross-
border B2C export
parcels in 2013
Consequently, exports of B2C parcels have boomed
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8. “In my opinion, cross-border e-commerce
is one of the most important current trends
in retail. However, many shop owners
underestimate the related time-consuming
work and the problems that appear when
one enters a foreign market.”
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Henning Heesen, Cross-Border E-
Commerce Specialist and Board
Member at Salesupply AG (source:
Ecommerce Europe)
However cross-border e-commerce is challenging
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People pay their online shopping differently across Europe
6%
85%
25%
89% 85%
23%
94%
37%
90%
47%
38%
15%
47% 21%
55%
35%
15% 16%
11%
12%
7% 6%
8%
10%
20%
1%
Poland France Germany Ireland Italy Netherlands Spain Sweden UK
Online Payment methods across Europe
Card COD Direct Debit Direct Transfer E-Wallet Invoice SMS
Sources: Ayden Report 2013, bank of Poland 2011
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Cross-border e-commerce landscape
• Germans return nearly 1 parcel out of 3… even more when it comes to shoes and clothes
• Nearly 10% of French are not at home whilst knowing they have ordered a delivery at home
• You can deliver a parcel to a neighbour in the United Kingdom in case people are not at home
• In Poland recipients like to pay at reception
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Contrast between countries in usage and expectations on delivery

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On cross-border ‘’Diversity’’ is more important than ‘’Price’’
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Wide range of different delivery
service options
with different price levels
Limited range of delivery
service options
but at a low costs
Domestic Cross-border
Note: % e-retailers that have answered the question ‘’How important to your business do you consider the
following features of delivery services?’’ with ‘’somewhat important’’ or ‘’very important’’.
Source: Copenhagen Economics, E-retailer survey
E-retailers expecting wide range of service and reliability
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12. The solution is
delivering the local way
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Customer Case 1 : looking for the best cost-effective
solution for delivery
Expanding from France
to Belgium, Netherlands
and Germany, this e-
retailer was looking for a
simple way to deliver
abroad, keeping the
same promise to its
customers.
DPD’s Pickup network
was the most suitable
solution.
A fashion e-retailer was
offering free delivery to
customers all across
Europe.

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Customer case 2 : looking for faster transit time and
Track&Trace
Faster lead times and
Track & Trace began to
be key to keep customer
shopping sending their
pictures to be printed.
DPD CLASSIC EUROPE
was the best solution for
its exports.
Our photo printer
customer realized that for
its business that offering
delivery was not enough

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Customer Case 3: Looking for a provider addressing
one’s specific needs
DPD’s solution for this
collection requirement
was the most flexible
A food e-retailer was
requesting collection of
used capsules at e-
shopper’s home in
Belgium and Pickup
parcelshop in Portugal.

16. We are international delivery experts
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Number of parcels we
deliver every single day
3 million
Revenue in 2014 (billion)
€4.9 864
Number of parcels
delivered
in 2014 (million)
Volume growth
10,7%
Number of delivery experts
46,000
Ecommerce 15 Conference Lithuania 19.03.2015

17. 1,5
1,7
3,3
3,5
We are ahead of the competition and continue to grow
across Europe
No 1 for domestic
parcel delivery
across Europe
11% market
share in Europe
47% revenue
growth in 5 years
11% 3.4 3.7
4.1
4.4
4.9
Combined 2013 revenue for domestic
parcel delivery in € (billions)
DPDgroup revenue in € (billions)% of Courier Express Market by volume
Source: DPDgroup internal marketing research, 2013 data
DPDgroup
DHL Paket
GLS
TNT
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18. Pickup network
The ultimate convenience for your customers
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Number of Pickup points
across Europe as of
January 2015
More than
16,000 6*
Number of opening
days
More than
6,000
% of the European population
who has a Pickup points in
less than 15 min drive away
95%*
Number of Pickup
points planned for
2015
* Belgium, France, Germany, Luxembourg and the Netherlands
Ecommerce 15 Conference Lithuania 19.03.2015

19. Our European Pickup network
The network offering the best coverage in Europe
100
150
480
1 000
Network in 2014
Network in 2015
Network in 2016
Number of Pickup points:
2014: 16 000
2015: 22 000
2016: 26 000
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20. Predict
The ultimate flexibility for you and your customers
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Efficiency
Delivery in a specific time
window means there’s a
higher chance we can
deliver first time round
Convenience
It’s easy for customers to
change their mind, and
find a more convenient
time
Peace of mind
Your customers always
know when their parcel is
going to be delivered
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21. Predict
1 hour time window for 20 countries in 2015
January 2015
Q1 2015
Q2 2015
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22. Ship global, deliver local
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Complementary
delivery solutions
High flexibility of
services
for consignees
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