The document discusses the growth of e-commerce markets in various countries from 2014 to 2018, highlighting the UK as the world's largest net e-commerce exporter. It outlines key considerations for businesses looking to expand internationally, including pricing, regulations, shipping options, and customer experience. The document emphasizes the importance of offering express delivery and managing returns to enhance customer satisfaction and increase sales.

1. @DHLEXPRESSUK DHL EXPRESS UK DHL EXPRESS UK DHL EXPRESS UK DHL EXPRESS UK DHL EXPRESS UK
E-COMMERCE:
YOUR PATH TO
GLOBAL GROWTH
BRITAIN’S
E-COMMERCE MARKET:
2014 – £42 billion
2018 – £61 billion
9.9% growth
FRANCE’S
E-COMMERCE MARKET
2014 – £21 billion
2018 – £34 billion
12.3% growth
GERMANY’S
E-COMMERCE MARKET
2014 – £27 billion
2018 – £44 billion
12.8% growth
US E-COMMERCE MARKET
2014 – £160 billion
2018 – £232 billion
9.8% growth
CHINA’S
E-COMMERCE MARKET
2014 – £97 billion
2018 – £308 billion
33.3% growth
JAPAN’S
E-COMMERCE MARKET
2014 – £34 billion
2018 – £58 billion
9.9% growth
SOUTH KOREA’S
E-COMMERCE MARKET
2014 – £15 billion
2018 – £22 billion
9.5% growth
AROUND THE WORLD, OPPORTUNITIES FOR ONLINE RETAIL
(E-COMMERCE) CONTINUE TO GROW:
The UK is the
world’s largest net
e-commerce
exporter
Britain is the
world’s most
broadly connected
country
25% of
the global
population
speaks English
TO GROW YOUR INTERNATIONAL BUSINESS THROUGH E-COMMERCE CHANNELS,
YOU NEED TO CONSIDER:
HOW TO GET
STARTED
PRICING, COSTS
AND DUTIES
TARGET
MARKETS
REGULATIONS
& RESTRICTIONS
SHIPPING
& DELIVERY
WHAT IS THE BEST E-COMMERCE PLATFORM FOR MY BUSINESS?
An online store on your company website Online marketplaces
HOW DO I BEST PRICE MY GOODS FOR THE INTERNATIONAL E-COMMERCE MARKET?
Understand all the costs of selling globally to get your pricing right, including duties, Customs fees, insurance and shipping.
(Including the size and weight of your shipments.)
Consider what kind of pricing model to adopt for each market. You may want to adapt different pricing models for different markets.
Many of your international customers won’t be expecting to pay duties or taxes, especially when receiving gifts.
With a Delivery Duties Paid (DDP) service, you as the sender can bill all duty and tax charges back to your account.
WHAT REGULATIONS AND RESTRICTIONS DO I NEED TO BE AWARE OF WHEN EXPORTING?
To sell abroad
You need to be set up as an exporter
with HMRC with EORI number.
Prohibited items
Can vary from country
to country.
Restricted items
May need additional approvals
and paperwork to travel.
THE ONLINE SHOPPING EXPERIENCE ISN’T OVER WHEN YOUR SHIPMENT LEAVES YOU
SERVICE
OPTIONS
NETWORK
REACH AND
CAPABILITIES
TRACKING AND
NOTIFICATIONS
DELIVERY
AND PICK-UP
OPTIONS
To provide an outstanding experience to your customers, plan how you will manage:
SERVICE OPTIONS
Offering express delivery can
help increase basket values!
When a leading
fashion retailer began
offering an express service
in place of standard
deliveries, their volumes
increased five-fold with
no additional
marketing efforts
BRITISH BUSINESSES ARE IN AN ESPECIALLY STRONG
POSITION TO SELL INTERNATIONALLY THROUGH
E-COMMERCE CHANNELS
SHIPPING
DELIVERY AND PICK-UP OPTIONS
DOOR-TO-DOOR
DELIVERY
LEAVE WITH
NEIGHBOUR
LEAVE IN A
SAFE PLACE
COLLECTION
POINTS
LOCKERS
SMS PRE-ALERTSTRACKING ORDER PROGRESSNOTIFICATIONS
RETURNS
When Paul
Smith offered
an express service,
basket values
increased
by 69%
Countries like
South Korea are
known for their
low return rates
but this can vary
by market
CONTACT US
Our dedicated
e-commerce guide:
www.dhlguide.co.uk
/e-commerce
Email:
growyour
ecommerce
@dhl.com
Consider how your customers would like to receive their products.
To provide an outstanding experience to your customers, take into account:
Keep your customers informed of where their deliveries are and when they will arrive.
Think about making returns free to increase basket values.
AUSTRALIA’S
E-COMMERCE MARKET
2014 – £6 billion
2018 – £9 billion
10.7% growth
RETURNS