3. Listening is the most important
communication skill.
We probably spend more time using our
listening skills than any other kind of
skill.
"The reason why we have two ears and
only one mouth is that we may listen the
more and talk the less."
4. Listening is a form of communication
and is an active process, when you listen
you must get meaning of what is being
said, before you can respond.
“Listening” is receiving language
through the ears.