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communication skills


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presented by Dr.Prudhvi Raj, English & Foreign Languages university, Hyderabad

Published in: Education, Technology, Business

communication skills

  1. 1. The Art of Communication<br />We Cannot not Communicate<br />
  2. 2. Communication has a profound impact on our daily lives and relationships<br />The quality of our daily lives and relationships, and the nature and the quality of results we produce depends on communication<br />
  3. 3. Communication Basics<br />Everything we do is Communication<br />The way we begin our message often determines the outcome of the communication<br />The way message is delivered always affects the way message is received<br />The real communication is the message received, not the message intended<br />The communication is two way street – we have to give as well as gather<br />Communication is a dance<br />
  4. 4. Types of Communication<br />Personal or Intra-personal Communication<br />Interpersonal Communication<br />Organizational Communication<br />Mass Communication<br />Social Communication<br />Transformational Communication<br />Corporate Communication<br />Group Communication<br />
  5. 5. Basic Distinction<br />Verbal Communication<br />Non Verbal Communication<br />
  6. 6. Verbal Communication<br />We may often think that, having good communication skills is all about the ability to speak well…..<br />Or all about “SPEAKING.”<br />
  7. 7. We are right……<br />But only 50% right.<br /> Because….<br /> Verbal Communication has another very important part…… “LISTENING”.<br /> “Speaking” + “Listening” = “Verbal Communication.”<br />
  8. 8. “LISTENING.”<br />Most of the successful people I've known are the ones who do more listening than talking. Bernard M. Baruch<br />“To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation”  Chinese Proverbs <br />“We have two ears and one mouth so that we can listen twice as much as we speak.” Epictetus quotes<br />
  9. 9. “Speaking.”<br />‘To speak’ and ‘to speak well’ are two things.  A fool may talk, but a wise man speaks.  ~Ben Johnson <br />It is better to keep one's mouth shut, and be thought a fool, than to open it and resolve all doubt.   ~Abraham Lincoln <br />The words you choose to say something are just as important as the decision to speak.  ~Author Unknown <br />
  10. 10. Speaking consists of two parts…<br /> 1) “What to Speak.”<br /> and<br /> 2) “How to Speak.”<br />
  11. 11. 1) “What to Speak.”<br /> Content development:<br />*The first step is Brainstorming.<br />*Second is Preparing<br />*The next step is to choose a Presentation Format/ Storage System.<br />*The Final step is the Presentation itself.<br />
  12. 12. Now let’s move to the next part of Speaking…. “How to Speak.”<br />“Speak clearly, if you speak at all; carve every word before you let it fall.” Oliver Wendell Holmes.<br />
  13. 13. How to speak guidelines<br />Projection<br />Articulation<br />Modulation<br />Pronunciation<br />Enunciation<br />Repetition<br />Speed<br />
  14. 14. Projection<br />A loud voice can be misunderstood, as ‘anger or ‘rudeness’<br />
  15. 15. Articulation<br />Incorrect articulation occurs because of carelessness on the part of the speaker<br />
  16. 16. Modulation<br />If you do not vary the pitch, you will risk being labelled as a monotonous speaker<br />
  17. 17. Pronunciation<br />One has to take the trouble of finding out the phonetic sounds of words<br />
  18. 18. Enunciation <br />The Indian tongue is not accustomed to the glides<br />
  19. 19. Repetition<br />The key phrases are used with different vocal emphasis for creating an impact on listeners<br />
  20. 20. Speed<br />If we speak very fast, we tend to slur and this amounts to loss of information<br />
  21. 21. Non Verbal Communication<br />Human Body – The Medium of Message<br />
  22. 22. Meaning of NV<br />Non -Verbal Communication is the message or response not expressed or sent in words -hints, suggestions, indications.<br />Actions speak louder than words.<br />There is a distinction between the meanings we ‘give’ in words and the meanings we ‘give –off ’ in NV signals.<br />
  23. 23. Non Verbal forms<br />Eye Contact<br />Facial Expression<br />Gestures<br />Posture and Body Movements<br />
  24. 24. Eye Contact<br />Eyes are the windows of the soul<br />
  25. 25. Facial expression<br />Face is index of the mind - Shakespear<br />
  26. 26. Gestures<br />Gestures may reveal the mindset of the communicator and convey thoughts through voluntary or involuntary physical movements.<br />
  27. 27. Posture and Body Movements<br />Your posture and your Body movements give important signals about your personality.<br />
  28. 28. Impact of human message occurs<br />
  29. 29. THE END<br />PrudhviRaju. D, Ph.D (ELE)<br />EFL University, Hyderabad<br />E-mail –<br />