This document discusses barriers to effective listening such as physical, psychological, linguistic and cultural barriers. It then covers components of listening comprehension including speech decoding, word recognition, accent recognition, comprehending what is said, and analyzing oral disclosures through critical thinking skills, assessing attitudes, and making inferences. Finally, it provides ten strategies for good listening including stopping talking, removing distractions, not letting the mind wander, putting the speaker at ease, avoiding pre-judging, being patient, not getting angry, empathizing, and taking notes.

1. Listening

2. Barriers to Listening
• Physical Barriers
• Psychological Barriers
• Linguistic Barriers
• Cultural Barriers

3. Listening Comprehension
• Speech Decoding
– Sound Perception and Recognition
– Word Recognition
– Accent Recognition
• Comprehending
• Oral Disclosure Analysis
– Critical Skills
– Attitude Analysis
– Inferential Skills

4. Effective Listening Strategies
Ten Thumb Rules for Good Listening
• Stop Talking
• Stop Thinking
• Remove Distractions
• Do not let your Mind Wander
• Put Speaker at Ease
• Do not Pre-judge
• Be Patient
• Do not be Angry
• Empathise with the Speaker
• Take Notes