This document discusses listening and nonverbal communication. It covers the listening process and barriers to effective listening. Listening is important in the workplace when interacting with superiors, employees, and customers. Tips are provided for improving listening skills. Common misconceptions about listening are also addressed. Nonverbal communication conveys most meaning and includes body language, facial expressions, gestures, and other visual cues. Elements of nonverbal communication like body language convey more meaning than actual words. The document concludes with tips for improving nonverbal communication skills.
Define and understand communication and the communication process
List and overcome the filters/barriers in a communication process
Practice active listening
Tips to improve verbal and non verbal communication
Define and understand communication and the communication process
List and overcome the filters/barriers in a communication process
Practice active listening
Tips to improve verbal and non verbal communication
Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people, and to understand what is said to us. You only have to watch a baby listening intently to its mother and trying to repeat the sounds that she makes to understand how fundamental is the urge to communicate.
Barriers of communication; B.Pharmacy 1 semesterKondal Reddy
The process of communication has multiple barriers. The intended communique will often be disturbed and distorted leading to a condition of misunderstanding and failure of communication. The Barriers to effective communication could be of many types like linguistic, psychological, emotional, physical, and cultural etc.
Effective communication skills, meaning of effective communication, communication process, communication barriers & how to to handle, tips to be active listener, and different communication styles.
If there is one communication skill you should aim to master, then listening is it.
Effective listening is a skill that underpins all positive human relationships. Spend some time thinking about and developing your listening skills – they are the building blocks of success.
Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people, and to understand what is said to us. You only have to watch a baby listening intently to its mother and trying to repeat the sounds that she makes to understand how fundamental is the urge to communicate.
Barriers of communication; B.Pharmacy 1 semesterKondal Reddy
The process of communication has multiple barriers. The intended communique will often be disturbed and distorted leading to a condition of misunderstanding and failure of communication. The Barriers to effective communication could be of many types like linguistic, psychological, emotional, physical, and cultural etc.
Effective communication skills, meaning of effective communication, communication process, communication barriers & how to to handle, tips to be active listener, and different communication styles.
If there is one communication skill you should aim to master, then listening is it.
Effective listening is a skill that underpins all positive human relationships. Spend some time thinking about and developing your listening skills – they are the building blocks of success.
Deviprasad Goenka Management college of Media Studies
http://www.dgmcms.org.in/
Subject:EFFECTIVE COMMUNICATION SKILLS
Lesson : How to improve communication skills
Faculty Name: Saurabh Deshpande
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Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
2. CONTENTS
A. Listening 3 – 11
A.1. Listening Process & Barriers 4 – 5
A.2. Listening In Workplace 6
A.3. Improve Listening In The Workplace 7
A.4. Skilful Listening To Customer 8
A.5. 10 Misconceptions About Listening 9 – 10
A.6. Most Irritating Listening Habits 11
B. Nonverbal Communication 12 – 20
B.1. Nonverbal Communication & It’s Function 13 – 14
B.2. Forms Of Nonverbal Communication 15
B.3. 3 Elements Of Nonverbal Communication 16
B.4. Types Of Nonverbal Communication 17
B.5. Body Language & Some Indicators 18 – 19
B.6. Tips For Improving Nonverbal Communication Skills 20
5. Listening Process Barriers
Mental Barriers
•Inattention
•Prejudgment
•Frame of reference
•Closed-mindedness
•Pseudo listening
Physical & Other Barriers
Hearing impairment
Noisy surroundings
Speaker’s appearance
Speaker’s mannerisms
Lag time
6. Listening in the Workplace
Listening to
superiors
Listening to
employees
Listening to
customers
7. Improving
Listening in the
Workplace
Stop talking
Control external and internal distractions
Become actively involved (be receptive)
Separate facts from opinions
Identify important facts
Ask clarifying questions
Paraphrase to increase understanding
Capitalize on lag time
Take notes to ensure retention
Be aware of gender differences
8. Skillful Listening to Customers
Defer judgment.
Pay attention to content (not to appearance, form, or surface issues) –
judge ideas, not appearances
Listen completely
Listen primarily for the main idea; avoid responding to sidetracking issues
Do only one thing at a time; listening is a full-time job
Control your emotions
Be silent for a moment after the customer finishes
Make affirming statements and invite additional comments
9. 10 Misconceptions About
Listening
1. Listening is a matter of intelligence.
Fact: Careful listening is a learned behavior.
2. Speaking is a more important part of the
communication process than listening.
Fact: Speaking and listening are equally important.
3. Listening is easy and requires little energy.
Fact: Active listeners undergo the same physiological
changes as a person jogging.
4. Listening is an automatic reflex.
Fact: Listening is a conscious, selective process; hearing
is an involuntary act.
5. Speakers can command listening.
Fact: Speakers cannot make a person really listen.
10. 10 Misconceptions About
Listening
6. Hearing ability determines listening ability.
Fact: Listening happens mentally – between the ears.
7. Speakers are totally responsible for communication
success.
Fact: Communication is a two-way street.
8. Listening is only a matter of understanding a speaker’s
words.
Fact: Nonverbal signals also help listeners gain
understanding.
9. Daily practice eliminates the need for listening
training.
Fact: Without effective listening training, most practice
merely reinforces negative behaviors.
10. Competence in listening develops naturally.
Fact: Untrained people listen at only 25% efficiency.
11. Most Irritating Listening Habits
• Rushing the speaker and making him feel he is wasting the listener’s time.
• Interrupting the speaker.
• Not looking at the speaker.
• Getting ahead of the speaker (finishing her thoughts).
• Not responding to the speaker’s requests.
• Showing interest in something other than what the speaker is saying.
• Saying “Yes, but . . .,” as if the listener’s mind is made up.
• Topping the speaker’s story with “That reminds me . . .” or “That’s nothing; let me tell
you about. . . .”
• Forgetting what was talked about previously.
• Asking too many questions about details.
14. Functions of Nonverbal
Communication
To complement and illustrate
To reinforce and accentuate
To replace and substitute
To control and regulate
To contradict
15. Forms of Nonverbal Communication
•Eye
contact
Facial
expression
Posture and
gestures
Appearance
of people
•Time
Space
Territory
Appearance
of
documents
How can these nonverbal forms be
used to send positive messages?
17. TYPES OF
NONVERBAL
COMMUNICATION
Paralanguage – Speed, Volume, Pitch, Fillers
Kinesics – Body Movements
Occulesics – Eye Behavior
Appearance/Artifacts
Proxemics – Territory, Distance Zones
Haptics – Touch
Olfactics – Smell
Chronomics – Time
Facial Expressions
18. Body Language – Some Indicators
Walking tall, erect and briskly = Confidence
Standing with hands on hips = Readiness, aggression
Walking with hands in pockets, shoulders hunched =
Dejection
Hands clasped behind back = Anger, frustration,
apprehension
Sitting with legs crossed, foot kicking slightly =
Boredom
Sitting with arms crossed on chest = Defensiveness
Sitting with hands clasped behind head, legs crossed =
Confidence, superiority
Biting nails = Nervousness
19. Body Language – Some More
Indicators
Touching, slightly rubbing nose = Rejection, doubt, lying
Stroking chin = Trying to decide
Pulling or tugging at ear = Indecision
Patting/fondling hair = Lack of self confidence,
insecurity
Rubbing hands = Anticipation
Pinching bridge of nose, eyes closed = Negative
evaluation
Tilted head = Interest
Open palm = Sincerity, openness, innocence
Tapping or drumming fingers = Impatience
20. Tips for Improving
Your Nonverbal Skills
• Establish and maintain eye contact.
• Use posture to show interest.
• Improve your decoding skills.
• Probe for more information.
• Avoid assigning nonverbal meanings out
of context.
• Associate with people from diverse
cultures.
• Appreciate the power of appearance.
• Observe yourself on videotape.
• Enlist friends and family.