Lisa Lipe has over 20 years of experience in project management, education, and customer service roles. She has a background in finance and information systems and is currently pursuing an Agile PMP certification. The document provides a detailed work history highlighting her experience facilitating meetings, creating documentation, managing projects, and mentoring others.

1. Lisa M. Lipe
1823 Toulouse Cir
Monroe, LA 71201
Work: (318) 340-5758; Cell (720) 334-5453
Email: lmllipe@msn.com
Work History:
10/13 - CenturyLink – IT Global Operations Intake & Estimation
• Schedule and facilitate meetings with cross functional groups to review Feature Lists
to initiate the Lean Estimate process and review completed Lean Estimates for IT
Investment programs
• Guide PO’s on creation and submission of Features into Clarity when CPOP resource
constraints exist.
• Create estimate records for Estimate Leads when CPOP resources are not available
• Support IT Lean Estimate team with creation of Lean Estimate reports
• Facilitate creation and financial approval of business cases for IT Investment programs
for the Global Operations and Product Development organizations
• Assist PO’s with IT budget planning and funding process for IT Investment programs
• Created and disseminated Clarity Job Aids to business units to facilitate program
governance intake process as well as Program Governance work flows, templates and
checklists
• Created and disseminated After Action Review templates and work process flows
currently used to complete After Action Reviews on completed IT Investment
programs
• Facilitated creation and dissemination of After Action Reviews with cross functional
teams
7/11 – 7/13 Pearson – eLearning Implementation Program Manager
• Managed portfolio of digital learning technology implementations, third party
integrations and digital content adoptions
• Managed project work flow with cross functional teams to ensure successful online
campus implementations, third party integrations and digital content adoptions
• Collaborated with client service management, product development and technical
support teams to improve campus creation, third party integrations, and digital
content adoptions process
• Built and maintained long-term relationships between both Higher Ed and K12
organizations and Pearson Learning Solutions group
• Provided training for clients and peers on various Pearson digital learning
technologies, current and future work flow processes, client service program
management process, etc.
• Maintained and distributed documentation for current and future process flows for
campus implementations, third party integrations and digital content adoptions
• Collaborated with sales and operational support teams within Pearson to provide
Higher Ed clients with resolution of technical issues clients were experiencing with
their online campuses.
7/03 – 7/11 Douglas County Schools – Classroom Teacher and Digital Educator Mentor (K-6)
• Planned and implemented assessment driven instruction of all content areas for K-6
students
• Documented and reported student achievement for parents
• Provided clear, consistent communication with parents, building administration, and
staff through use of tools such as classroom website, email, and oral presentations at
Student Accountability Committee meetings and District Accountability Committee
meetings
• Mentored/Trained educators on creation and implementation of collaborative
technology based learning activities to ensure integration of 21st century critical
thinking and problem solving skills in their classrooms

2. • Maintained lead teacher role as member of school’s leadership committee, as teacher
representative on school’s Student Advisory Committee, and teacher representative
on the Douglas County School District’s Advisory Committee.
1/00 - 5/01 JD Edwards Quality Assurance Supervisor - Denver, CO
• Managed Quality Assurance Team dedicated to the transportation/distribution module
of the JD Edwards software portfolio
• Collaborated with software development teams and Quality Assurance management in
adoption of Agile Scrum methodology to improve quality of software produced
• Documented current and future process work flows for management, peers, and my
team members
• Managed and assigned staff resources to ensure completion of assigned software
testing within allotted testing period
• Mentored/Trained Quality Assurance employees in adaptation of Agile Scrum
methodologies
• Provided clear, consistent communication with management regarding progress and
results of unit testing, regression testing, etc.
4/96 - 1/00 Merrill Lynch – Manager Participant Services – Denver, CO
• Managed customer service team dedicated to servicing stock purchase and stock
option plan participants
• Traveled to customer sites to train plan participants to explain how the stock purchase
and stock option plans worked
• Provided clear communication and problem resolution for participants serviced by my
team of customer service representatives
• Collaborated with management and peers to improve process work flows for
participant services team
• Documented and distributed current and future process flows for participant service
teams
• Interviewed and hired new customer service representatives
• Provided clear, consistent communication with management regarding direct reports’
performance and resolution of customer complaints using tools such as Excel, Word,
Power Point, and Outlook
Education:
Currently In Process of obtaining Agile PMP certification
12/03 Regis University; Denver, CO
Teacher Certification program to obtain K-6 License
5/98 University of Colorado at Denver; Denver, CO
M.S. in Finance
12/93 Hawaii Pacific University; Honolulu, HI
B.S.B.A. Management of Computer Information Systems (MIS)