Lisa Flowers has over 13 years of experience in customer service and logistics management at Carlton Cards Ltd. She is fluent in English, French, and Italian. Flowers has strong leadership, communication, and problem-solving skills. She has a proven track record of developing teams, improving processes, and exceeding performance targets. Flowers' experience qualifies her for roles such as Contact Centre Manager, Logistics Manager, Operations Manager, or Training Manager.

1. Corporate Experience
Lisa Flowers Language Skills
Carlton Cards Ltd. – 13 years, 83 Hedge End Road, Scarborough, Ontario, M1B 5Z4 •Fluent in English, Conversational,
Customer Service Manager and Telephone: (416) 724-8689 Reading and Written
email: lisa.flowers@sympatico.ca
Logistics Manager.
•Fluent in French, Conversational,
Developed and managed the Profile Reading, and Written
Logistics Department; An accomplished and enthusiastic Management
implemented process standards, Professional with a strong customer focus and excellent •Fluent in Italian, Conversational,
hired and trained personnel to communication, planning and decision-making skills. Reading, and Written
Proven ability in developing focused teams to achieve
provide quality service and outstanding results. Fluent in English and French.
support to the Sales division.
Trained, monitored, and coached Technology
the Bilingual Call Centre Team, Skills and Abilities
ensuring KPI measures exceeded •Microsoft Office Expert (Word,
targets by reducing call wait •Strong customer focus Excel, PowerPoint)
times to 30 seconds or less. •Accomplished Team Builder and Coach
•Excellent written and verbal Communicator •MS Exchange
•Intelligent problem solver
Business Experience •Successful Change Agent •Telephony applications (VOIP)
•Self-motivated continuous learner
•Process Improvement •Strategic and tactical planner •PBX experience
•Performance Coaching •IVR experience
Potential Roles
•Hiring and Skills Development
•Contact Centre Manager Interests
•Project Management •Logistics Manager
•Operations Manager •Fitness, travelling, music, reading,
•Quality Assurance •Trainer/Facilitator entertaining, film, Mixology
•Training Manager
•Process/QA Manager •Volunteering on school council
•Project Manager committee and charitable
children's organization