1. Ajay Deshpande
Flat No.-1, New Yash Co-operative Society, Paud Road, Kothrud, Pune-411038  Phone: 9604607122
 E-mail: deshpande.ajay16@gmail.com  Date of Birth: 30 July 1978
Objective
In view of career excellence and as of my interest, a suitable position in your organization
where I will apply the knowledge that I have learned and gain practical experience in
meeting the challenge of real life projects.
Skills
Excellent Communication skills and able to Good Presentation skills, taken session
grasp new things quickly. for the Adhoc requests.
Knowledge of VSM, Process Maps, Lean, Good knowledge of computer
SOP. Networking and internet.
Recent Awards
Award of Excellence for Outstanding Performer (Wipro BPO Ltd), 2010
Award of Excellence for Outstanding Performer (Wipro BPO Ltd), 2009
Award of Excellence for Quality (Wipro BPO Ltd), 2008
Award of Excellence for Outstanding Performer (Vikvin Consultancy Pvt. Ltd), 2005
Professional Experience
Wipro BPO LTD
Multimillion-dollar Company dealing with IT, ITES & Consumer care product. The first global software
company to achieve Level 5 SEI-CMM, the world's first IT Company to achieve Six Sigma, as well as the
world's first company to attain Level 5 PCMM. Currently, we have 13 regional offices in India besides
offices in the UAE, Bahrain, Egypt and KSA
Team Leader, 09/2009 to date
Responsibilities:
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Provide the team with a vision of the project objectives
• Motivate and inspire team members
• Lead by setting a good example (role model) - behavior consistent with words
• Coach and help develop team members; help resolve dysfunctional behavior
• Facilitate problem solving and collaboration
• Strive for team consensus and win-win agreements
Ajay Deshpande Resume
Page 1

2. • Ensure discussions and decisions lead toward closure
• Maintain healthy group dynamics
• Intervene when necessary to aid the group in resolving issues
• Assure that the team members have the necessary education and training to effectively participate on the
team
• Provide necessary business information
• Familiarize the team with the customer needs, specifications, design targets, the development process,
design standards, techniques and tools to support task performance
• Encourage creativity, risk-taking, and constant improvement
• Recognize and celebrate team and team member accomplishments and exceptional performance
Sr.Associate, 11/2006 to 09/2009
PROJECT ROLE AND RESPONSIBILITIES
- Coordinate with functional and project managers to provide training to the project management
community
- Work with outside vendors to provide training in existing and emerging tools and technologies, as
needed.
- Employee Insurance & Provident fund processing.
- Medical claim processing.
- Analysis of Payroll records, payroll taxes
- Raise PO for training & maintain record for the entire PO.
- Arrange the conference call for training.
- Update the new information on web pages.
- Generate the reports for weekly & monthly as per the requirement.
- Create training Evaluation for by using "Formwise" Tool.
Selected Accomplishments:
Handle a team of 18 people to train new team members, budding support to new team members and
under performers, conducted quality checks.
Successfully did the transaction of the current process.
Worked as a SME in the process
Exceeded Productivity, Accuracy & Quality Targets.
Formulation & Implementation of Sop, SOW & FMEA.
Actively participated in cross-training activities to develop and to assist the organization.
Contributed and helped implement ideas on process improvements and share best practices with team.
Many times appreciated by the client for hard and smart work done for the New Process and Process
Maps.
Participated of the Lean Project.
Prepared VSM for the process.
Provided and executed cost efficiency solutions.
Ajay Deshpande Resume
Page 2

3. VIKVIN CONSULTANCY PVT. LTD.
Vendor for Hutchison Essar Telecom Ltd.
Call Center Executive, 10/2005 to 11/2006
PROJECT ROLE AND RESPONSIBILITIES
- Answer phones professionally to Hutch telecom customer post paid customer.
- Provide customers with product and service information.
- Follow up customer calls where necessary.
- Raised the ticket for any level 2 related issues
Selected Accomplishments:
Achieved the 100% quality all the quarters.
Maintained the position among the 5 top performers for every month.
Managed minimum AHT (average call handling time), hold time & FCR (First call resolution).
Handled the escalation help desk for two months.
SUNANDA SERVICES & TRADING LTD
Leading DSA for Citi Bank Home Loan
Sales Representative, 11/2003 to 2/2005
PROJECT ROLE AND RESPONSIBILITIES
- Present and sell company Citi Bank home loan products and services to current and potential clients.
- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be
made.
- Follow up on new leads and referrals resulting from field activity.
- Establish and maintain current client and potential client relationships.
- Identify and resolve client concerns.
Selected Accomplishments:
Achieved top rank performer in the organization.
Conducted the training for new joiners.
Appeared & attended the ‘Best performer Training’ which is conducted by CITI Group (US).
ASCENT CORPORATE PVT.LTD.
Leading DSA for H.S.B.C. Bank Home Loan
Sales Representative, 06/2001 to 10/2003
Ajay Deshpande Resume
Page 3

4. PROJECT ROLE AND RESPONSIBILITIES
- Present and sell company H.S.B.C. Bank home loan products and services to current and potential clients.
- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be
made.
- Follow up on new leads and referrals resulting from field activity.
- Establish and maintain current client and potential client relationships.
- Identify and resolve client concerns.
PROJECT ROLE AND RESPONSIBILITIES
Quest Marketing Services
Supervisor, 06/2000 to 2/2001
Conducted the pre & post marketing survey for the various clients. Participated various campaigning of
the product launch. Approached the individual & collates the samples (format which was provided by the
client).
Selected Accomplishments:
Handled the 10 to 15 people team independently.
Successfully completed various project comes across.
Appreciated from client for achieving the best quality & value add information.
Technology
Software: MS Office (Word, Access, Excel, PowerPoint). MS-Outlook, MS-Visio.
Networking: Completed the CCNA course (awaiting global certification).
 Basic networking
 OSI Reference Model & Layer Communication
 Bridges/Switches & LAN Design
 EIGRP & IGRP concept
 RIP model
 Routers & switches configuration
 WAN protocols
Education
PUNE UNIVERSITY
Bachelor of Commerce, 2001
Special Subject Banking & finance
Hobbies & Interest
Enjoyed while playing & watching games like cricket, football & tennis.
Ajay Deshpande Resume
Page 4

5. Reading articles in newspaper.
Like to try different food.
Ajay Deshpande Resume
Page 5