Ahmed Abbas Salem is seeking an operations management position. He has a Bachelor's degree in Commerce from Ain Shams University. He has over 10 years of experience as an Operations Specialist and Prometric Test Administrator at IT Egypt Corp, where his responsibilities include event scheduling, training coordination, process improvements, financial administration, and serving as a backup for international training needs. He also has experience as a Training Coordinator and Prometric Test Administrator, managing incidents, environmental conditions, inventory, and candidates. He is proficient in English, Microsoft Office, and has skills in presentation, research, teamwork, problem solving, and customer service.

1. Curriculum Vitae
Ahmed Abbas Salem
16st Abd El Azeem Shehata
Sharabbeya - Cairo
Tel (mob): +20 – 01004560031
Tel (Home): +202 – 22387804
Email: Ahmed_abass174@yahoo.com
Date of birth : 23 – 01 – 86
Nationality : Egyptian
OBJECTIVE Seeking for the challenging position in a well reputed organization
that permits me to use my prior knowledge, skills and abilities in the
operation management specialist.
EDUCATION Bachelor of Commerce – Faculty of Commerce
Ain Shams University
Grade: Fair
2006 - 2010
British Council
Pre-intermediate, English language, 2012 - 2012
WORK Operations Specialist & Prometric Test Administrator at IT Egypt Corp
EXPERIENCE (Microsoft & Oracle Gold certified Partner)
November 2010 - Present (1 year 4 months)
•Event/Logistics Scheduling: Ensure all public, eLearning, and on-site
2009- CURRENT training events are scheduled
Optimally to ensure customers and trainers are available as well as
training materials & facilities.
•Training Coordinator Liaison: Ensure proper communications
between training team, facilities
staff, material vendors, and other impacted parties to ensure
smooth operation of customer training
delivery.
•Process Improvements: Work cross-functionally to continually
analyze training processes,
1

2. communicate changes in process with trainers, recommend
process improvements, document
processes, and develop metrics to measure performance levels.
•Financial administration: check all training contracts with vendors
for accuracy and ensure all
invoices for services provided match stated specification and
pricing, reconcile all invoices within
financial system.
•Be a backup for International training needs.
Training Coordinator at IT Egypt Corp
November 2010 - Present (1 year 4 months)
cooperating with Operation department for solving customers
complains
-Handle all incoming calls and log it to sheet
-Handle all Outgoing Fax, log it to sheet
- responsible for writing all forms related to Operation Department
-Log Instructors course attendance
-handle all paper cycles related to Training Department
-Responsible for Front Office
-Responsible for all Hotels Reservations and all accommodations for
International Customer
-Responsible for the testing Centre
Prometric Test Administrator at ITEgypt Corp
November 2010 - Present (1 year 4 months)
Manage incidents of unacceptable identification or authorization-
to-test documentation according to
Prometric's and the client's expectations.
* Manage candidate misconduct such as a security breach or
inappropriate/threatening behavior
According to Prometric's and the client's expectations.
* Engage property management to maintain environmental
conditions within acceptable limits.
2

3. * Maintain appropriate levels of inventory for unhindered test
administration
* Refer candidates, clients and the general public to appropriate
sources for situations outside of
TCA's authority.
* Maintain a working knowledge of policies, practices and
procedures.
* Greet Examinees and verify identification
* Identify and report problems occurring at the site
* Resolve candidate and or building problems or report them to
appropriate supervisor
* Maintain confidentiality for clients
* Protect security of all software and testing environment
LINGUISTICS Arabic – Mother Tongue
SKILLS
English – Good in Reading, Writing and Speaking
COMPUTER
Very Good User in Microsoft Windows XP, 7
SKILLS
Microsoft Office 2007 – Word, Excel & PowerPoint
Internet Search Capabilities
RELEVANT  Presentation skills.
SKILLS  Creative thinking
 Research & Reporting Writing.
 Ability to work in a group or individually according to the job
Requirements.
 Interactive and fast enough to learn new technologies and
 Prometric Test Administrator
 Training Coordination
 Office Administration
 Documentation
 Teamwork
 Problem Solving
 Team Leadership
 Microsoft Office
 Team Management
 Security
 Employee Relations
 Customer Relations
 Customer Service
 Analysis
 Hiring
3

4. REFERENCES Furnished Upon Request
4