Bobbie Jo Nissen has over 20 years of experience in administrative, customer service, and leadership roles. She is currently an Administrative Assistant/Teller/Receptionist at Alerus in Grand Forks, ND where she coordinates events and handles facility maintenance and reports. Previously, she was a Health Unit Coordinator at Altru Health System, a Clinic Manager at Lakeville Family Chiropractic, and held other roles involving claims processing, medical records management, and staff supervision. She has also been involved in several community organizations as a coordinator and volunteer.

1. Bobbie Jo Nissen
75 Adams Drive Grand Forks, ND 58201 | 651-398-1369 | bjnissen@icloud.com
Objective
To have the opportunity to utilize my work experience and skills for a position that
encourages attention to detail, superior customer service, strong leadership and work
ethic.
Professional Experience
Administrative Assistant/Teller/Receptionist Oct. 2014 to Present
Alerus – Grand Forks, ND
• Coordinate Alerus Center and Chamber of Commerce events for employees and
clients
• Coordinate parking and maintenance concerns for Corporate Center
• Process monthly company and expense reports for leadership
• Conduct facility tours for new hires and visiting employees
• Assist Wealth Management, Marketing and the Relationship Managers with a variety of
Administrative duties and projects.
Health Unit Coordinator Feb. 2013 to Sept. 2014
Altru Health System – Grand Forks, ND
• Admit patients into the Intensive Care Unit
• Prioritize incoming communication and perform security duties
• Facilitate communication between patients, families, providers and nurses
• Process physician orders
Clinic Manager Nov. 2007 to Sept. 2012
Lakeville Family Chiropractic – Lakeville, MN
• Manage team of 15 doctors and staff
• Develop and maintain patient relationships to foster long term care
• Hire, train, coach and develop team members
• Perform accounting duties including: Accounts receivable/payable, and debt collection
Claim Representative Specialist Jan. 2002 to Oct. 2007
Progressive Insurance Company – Roseville, MN
• Process and manage client accident claims
• Coordinate with medical claim representatives based on severity and complexity
• Develop program for less severe claims
Medical Records Manager Mar. 1997 to Dec. 2001
Allina Medical Clinic – Eagan, MN
• Manage team of 10 individuals and files and records for nearly 10,000 patients
• Manage the release of information process
• Collaborate with doctors and nurses

2. • Hired as clerk, promoted to Manager within two years
Community Involvement and Leadership
• Royalty Scholarship Program, Inver Grove Heights – Coordinator 2008-2014
• Wild Hog Half Marathon, Grand Forks – Volunteer 2015-2016
• Sunshine Fest Walk & Run, Grand Forks – Volunteer 2015-2016
• Potato Bowl, Grand Forks – Volunteer 2015
• Holidazzle Parade, Grand Forks – Volunteer 2015
• Alerus Foundations Program – Participant 2015
• Alerus Foundations Committee Member 2016
• Alerus Appreciation Ambassador 2015-2016
• 1st
Annual Grand Forks Street Fair - Volunteer 2016
• United Way Campaign Committee Member 2015-2016