Karen Manning has over 20 years of experience in executive administration, marketing, event planning, and customer service. She is currently seeking a position that utilizes her skills in communication, project management, and client relations. Her background includes roles supporting C-level executives, managing marketing initiatives, and overseeing daily office operations. She has a proven track record of effectively managing projects, events, and staff. References are available upon request.

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Karen R. Manning
Email: kmanning23@yahoo.com
Summary
Proactive and resourceful, professional with experience in executive level administration, event management, employee and consumer
communications. Committed to delivering high quality service. Recognized and valued as a discreet and knowledgeable manager and
partner, with the ability to juggle and prioritize needs while ensuring speedy responses to logistics and business concerns. Reputable
for developing, implementing, and communicating policies and objectives, handling unforeseen issues, and serving as a liaison to
clients, internal staff, and external contacts.
Recognized by the CEO of Healthtrax as “an employee who is resourceful and will add value anywhere in the company.”
“Karen is a detailed professional. Would highly recommend her.” - Marianne Smith, Sr. VP-World Business Capital Inc.
Highlights
 C-Level Administration
 Client Care and Communication
 Employee/Company Communication
 Excellent Computer/Software Skills
 Experienced with Email Marketing Software
 Experienced with Adobe Connect Meetings
 Live and Virtual Event Planning
 Managed Budgeted Events and Projects
 Presentation/RFP production
 Problem Resolution
 Project Management
 Research
 Resourceful
 Skilled Point Person
 Strong Work Ethic and High Level of Integrity
 Travel and Calendar Management
Professional History
Service Manager - Licensed Health & Disability Insurance Broker (2014 – 2016)
Crystal Financial Insurance and Education South Windsor, CT
 Managed daily office routine and service staff.
 Ensured the delivery of excellent customer service.
 Managed marketing efforts such as social media, website updates, and email notifications.
 Created office and service SOP manual.
 Licensed Broker representing health & disability insurance products on and off the Connecticut Market Place.
 Certified Access Health (CT Market Place) Broker
 Experience in a call center setting and retail environment.
Executive Assistant/Employee Training and Communication Director (2011-2016)
Healthtrax Fitness & Wellness, Inc. Glastonbury, CT
 Provided executive-level administrative support to the CEO and Executive team including:
 calendar management
 travel
 preparation of RFP and presentations
 board meeting preparation
 Business Development Assistance
 Executive level quarterly review preparation and scheduling
 Executed and coordinate live and virtual special events, executive meetings, company events and trainings such as:
 executive board meetings
 virtual and physical annual/quarterly employee meetings
 employee trainings
 promotion review boards
 business development interviews
 Created and produced various training and SOP manuals
 Worked with HR Executive to ensure employee compliance of Human resource and sales required training.
 Ensured all lines of communications were open between corporate office, executives, management, employees, and external
business lines
 Responsible for member and employee communications which includes: newsletters, internal and external website updates,
email notifications and social media announcements
 Kaizen member and scribe for companywide lean initiatives
 Managed and recommended professional development training programs, webinar and guest speaker
Karen R. Manning

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Karen R. Manning
Office Manager/Customer Service, Satellite Office (2009 to 2011)
Office Resources, Inc. Hartford, CT
 Manage daily sales, marketing and office affairs.
 Assisted Business Development VP with proposals, order placement, project management and logistics.
 Coordinated educational and networking events.
 Maintained and keep current architectural and collateral library.
 Ordered Office Supplies.
Marketing Coordinator/ Event Management (2005 to 2008)
DUR-A-FLEX, Inc. East Hartford, CT
 Developed and executed special projects and events to integrate with marketing communications plan and company’s overall
goals and objectives.
 Managed large trade show program (creative, logistics, staffing, ROI measurement)
 Worked closely with marketing group to create communication plan and implement initiatives.
 Worked closely with graphic designers to recreate trade show systems to a cross functional set-up including universal
message to reach multiple industries.
 Developed and coordinated trade show staff training program, guidelines, tactics, and objectives to increase lead quality.
 Secured branding press opportunities, i.e. “Best Companies to Work For” as well as orchestrating industry press events and
press opportunities.
 Collaborated with marketing group and technical staff to create cohesive and effective collateral and press package.
 Created and conducted surveys to measure industry trends and used results to increase ROI and increase sales opportunities.
 Developed detailed lead capturing and qualification system which categorized and identified leads
Assistant Marketing Manager, Eastern Region (2003 to 2005)
United Natural Foods, Inc. Dayville, CT
 Managed cross-functional team in the production of monthly circular program including: theme, layout, negotiating vendor
contributions, editorial and reporting.
 Responsible for overseeing vendor catalogue program including: vendor advertising contracts and feature product selection.
 Developed and maintained reference guide for report generation used company wide.
 Maintained product cross-referencing spreadsheet used to reference monthly vendor contribution to avoid duplication.
 Created monthly themes and written editorials for monthly circular program..
Marketing Coordinator (2001 to 2003)
Roger Corporation Rogers, CT
 Managed logistics, scheduling and budgeting for large trade show program for multiple business lines.
 Trademark and copyright liaison between business lines and corporate council.
 Integral player in corporate branding effort.
 Developed corporate tradeshow, trademark and copyright guidelines as part of corporate branding effort.
 Created and maintained guideline pages on companywide intranet.
 Worked closely with corporate publicists in the creation of a monthly internal Lean Manufacturing newsletter.
 Founding member of the Roger’s Corporation Safety Committee. Created informational health and safety programs and
newsletters distributed to Roger’s Corporation personnel.
 Maintained and enhanced budgeting spreadsheets to assists business lines.
Alumni Coordinator (1998 to 2001)
Pomfret School Pomfret, CT
 Managed the planning and implementation of programs and projects that strategically engaged alumni in strengthening
programs and tangible benefits to the school’s students and constituents.
 Partnered with development colleagues to identify, cultivate, solicit and steward alumni and parent giving; and served as a
liaison between the Alumni Association Board of Directors and academic and administrative leadership.
 Spearheaded student intern program which introduced students to the development office and in turn to school involvement
after graduation.
 Worked closely with the Alumni Association Board of Directors, arranging its meetings, staffing its committees and ensuring
strong and productive relationships between its members and the academic and administrative leadership.
 Created and managed events which included multi-constituent groups (students, faculty, parents and alum) to establish
communication and relationships building among the school’s community at large.
 Charged with the management of large events and fundraising activities of 500+ to small gatherings of 20 on and off campus.
In addition took the initiative to organize small gatherings including multiple constituent groups in various locations across the
country.

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Karen R. Manning
Education & Relevant Course Work
1984-1986 Manchester Community College – Business and Communications
2016 AHIP – Medicare Broker Certification
2016 Cape School – Continuing Education Credits – Health Insurance Renewal
2014 State of Connecticut Licensed Health and Disability Producer
2009 TKF International Group and Individual Fitness Instructor Certification
2006-2008 Constep – Lean Manufacturing and Interpretation to Lean Marketing
2005-2008 Trade Show Exhibitor Association – Trade Show Management
2003 International Trademark Association – Trademark Administration
Reference upon Request