Leganto Services at Imperial College London
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1) The library at Imperial College London implemented a new reading list management system called Leganto to improve the workflow and experience for creating and accessing reading lists. 2) They analyzed problems with the old process and held a Rapid Improvement Event to redesign it, streamlining roles, improving copyright compliance, and providing better access to scanned materials. 3) Moving forward, they plan to roll out Leganto to more departments, integrate it with their copyright licensing system, and focus on continuous improvements such as supporting e-textbooks.
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Leganto Services at Imperial College London
- 1. Library Services Leganto at Imperial College London Improving the reading list experience and engaging faculty Andrew Preater Head of Library Information Systems Gavin Phillips Manager for Acquisitions and Metadata @preater @gavinjphillips
- 3. ‘Esperanto rules!’ by Flickr user wackystuff, license CC BY-NC 2.0 Leganto by Ex Libris
- 4. Our context
- 5. 35% 55% 10% Budget spend (%) Staff Resources Misc. 8% 91% 1% Resources spend (%) Print Electronic Interlending Context: budget Sources: SCONUL statistics 2014-15 and Library Services internal reporting
- 6. 1. Where we were 2. What we did and why 3. What next?
- 7. 1. Where we were
- 9. Where we were… Lacking documentation
- 10. Where we were… Lacking documentation Cumulative alterations to process
- 11. Where we were… Lacking documentation Cumulative alterations to process One-off changes for individual departments
- 13. 2. What we did and why
- 14. Improving reading list workflow: ‘Lean’ at Imperial Imperial College Operational Excellence: www.imperial.ac.uk/operationalexcellence
- 15. Rapid Improvement Event Dedicated time and space to think through
- 17. Rapid Improvement Event Dedicated time and space to think through RIE outputs = Leganto project inputs
- 18. Old workflow Faculty Admin Library Copyright Team Request book chapter scan Initial copyright check Ask admin to scan Scan book chapter Request CLA cover sheet Check copyright Authorise book scan Maintain CLA tracking Receive cover sheet Send cover & scan Learning Technologist Upload chapter & link to VLE Check book in collection Email scan & template Check book in collection Email VLE link Add link to databaseLibrarian
- 19. “Pain points” in our old workflow Faculty Admin Library Copyright Team Request book chapter scan Initial copyright check Ask admin to scan Scan book chapter Request CLA cover sheet Check copyright Authorise book scan Maintain CLA tracking Receive cover sheet Send cover & scan Learning Technologist Check book in collection Email scan & template Check book in collection Librarian Friction around roles Delays Potential to reject request (no alternative) Duplication Limited clear upfront advice Rush purchases No scanned chapter holdings in library Multiple cover sheet handoffs Upload chapter & link to VLE Email VLE link Add link to database Delays 24 hr. delay Technical issue
- 21. Strategy and tactics Start with a few departments / faculties
- 22. 62% 3% 35% Staff FTE 67% 10% 23% Student FTE Engineering, Natural Sciences, & Misc. Business School Faculty of Medicine
- 23. Strategy and tactics Start with a few departments / faculties Smarter list requesting
- 24. Smarter list requesting 0 200 400 600 800 1000 1200 Cumulativetotallistsreceived 2014-15 2015-16
- 25. Strategy and tactics Start with a few departments / faculties Smarter list requesting Align with academics’ pedagogical concerns
- 28. Copyright A responsive and proactive service
- 29. “Pain points” in our old workflow Faculty Admin Library Copyright Team Request book chapter scan Initial copyright check Ask admin to scan Scan book chapter Request CLA cover sheet Check copyright Authorise book scan Maintain CLA tracking Receive cover sheet Send cover & scan Learning Technologist Check book in collection Email scan & template Check book in collection Librarian Friction around roles Delays Potential to reject request (no alternative) Duplication Limited clear upfront advice Rush purchases No scanned chapter holdings in library Multiple cover sheet handoffs Upload chapter & link to VLE Email VLE link Add link to database Delays 24 hr. delay Technical issue
- 30. New workflow Copyright Librarian Check permission in CLA Licence Request BL scan or make a scan Upload to CLA DCS Generate link Look for alternative solution or clear non- CLA licensed item Add link to LegantoReading List Team Create reading list No Yes Faculty Admin
- 31. Copyright A responsive and proactive service Improved compliance
- 32. Copyright A responsive and proactive service Improved compliance Better quality, accessible scans
- 33. Examples of poorer scans
- 35. 3. What we’re doing next
- 36. What’s next? Roll out to Engineering & Natural Sciences
- 37. 62% 3% 35% Staff FTE 67% 10% 23% Student FTE Engineering, Natural Sciences, & Misc. Business School Faculty of Medicine
- 38. What’s next? Roll out to Engineering & Natural Sciences CLA Digital Content Store integration
- 39. What’s next? Roll out to Engineering & Natural Sciences CLA Digital Content Store integration E-textbooks
- 40. Removing workarounds & smoothing access…
- 41. Removing workarounds & smoothing access…
- 42. What’s next? Roll out to Engineering & Natural Sciences CLA Digital Content Store integration E-textbooks Focus on continuous improvement
- 43. Focus on continuous improvement
- 45. Your questions and comments One •Two • Three » Four Five @preater @gavinjphillips