Enhancing life-long learning, teaching and research through
information resources and services

05 March 2014

1
Talis Aspire Digitised Content
(TADC)
Measuring the Value – 6 Months
on……
Dorothy Atherton, Services Manager - Resource Ac...
Looking Back……..
Struggling to meet
KPIs
www.karipatterson.com 2012

No online request
system
Documents stored on
VLE
No i...
First impression of TADC……..
TADC allows better use of
staff time
Dxfoundation.orgi 2012

Academics make requests
online t...
Weighing the Case for TADC
Arguments
for TADC

05 March 2014

Arguments
Against

5
Weighing the Case for TADC
Case for TADC

05 March 2014

Case against TADC

6
6 Months on……
Is the impact and value of
TADC starting to live up
to expectation?

05 March 2014

7
Increased
functionality in
TADC

Meet KPI more
consistently,
even at busy
times

More documents
available more
easily via
...
More efficient use of staff
time - expectation
WWW.mevvy.com

– Time spent processing original request
– Time spent scanni...
More efficient
use of staff
time
www.housingwire.com

•Lost a member of staff
•Work covered within team

•More staff invol...
Compliance with Licence
- expectation

Peterdonoughue.blogspot.com

– Concierge checks against authority sources and appli...
Compliance -Reality
• Decreased risk for the University
• ???????
• Greater general awareness of copyright issues
• Fallin...
Increased
functionality in
TADC



Meet KPI more
consistently,
even at busy
times

More documents
available more
easily v...
Informal feedback from Academic
Staff:
Before TADC
•Complaints about
missing need-by dates

Since October…..
•No complaint...
More digitisation requests?
Cumulative Dig. Requests
900
800
700
600
2009-2010

500

2010-2011
2011-2012

400

2012-2013
2...
Annual Number of Digitisation Requests

4000
3500

3000
2500
2000
Average
number of
requests

1500

1000
500
0
2009-2010

...
% Requests by School Pre and Post TADC

60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%

05 March 2014

2011/12
2013/14

1...
Increased
functionality in
TADC



Meet KPI more
consistently,
even at busy
times



More documents
available more
easil...
Students
• Better service for
academics encourages
better, wider use of
service
• More materials easily
available when and...
Views on live requests since October 2013

1,000
750
500
250
0

05 March 2014

22
Views:37,878
Downloads:4416
Prints: 886

43:9:1

http://content.talisaspire.com

05 March 2014

23
Student Feedback
•Positive but mostly anecdotal
•Reports back from from course committees
•LIBQual score (January 2014):

...
Increased
functionality in
TADC



Meet KPI more
consistently,
even at busy
times



More documents
available more
easil...
Any Questions?

Gaskella.wordpress.com

Want to know more about TADC?
dorothy.atherton@ntu.ac.uk

Myoptimalcareer.com
05 M...
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Dorothy Atherton - Nottingham Trent University - Return of Investment that Talis Aspire has delivered at Nottingham Trent University

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Return of Investment that Talis Aspire has delivered at Nottingham Trent University

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Dorothy Atherton - Nottingham Trent University - Return of Investment that Talis Aspire has delivered at Nottingham Trent University

  1. 1. Enhancing life-long learning, teaching and research through information resources and services 05 March 2014 1
  2. 2. Talis Aspire Digitised Content (TADC) Measuring the Value – 6 Months on…… Dorothy Atherton, Services Manager - Resource Acquisitions and Supply 05 March 2014 2
  3. 3. Looking Back…….. Struggling to meet KPIs www.karipatterson.com 2012 No online request system Documents stored on VLE No integration with Resource Lists General dissatisfaction with service - request numbers falling www.crossfitwest.com 05 March 2014 3
  4. 4. First impression of TADC…….. TADC allows better use of staff time Dxfoundation.orgi 2012 Academics make requests online through Resource List Documents integrated and easily accessible through Resource Lists Integration with TARL at the front end, but divorced at the back Control and consistency in copyright process – sentry guards access MOVIECROFT.COM 05 March 2014 4
  5. 5. Weighing the Case for TADC Arguments for TADC 05 March 2014 Arguments Against 5
  6. 6. Weighing the Case for TADC Case for TADC 05 March 2014 Case against TADC 6
  7. 7. 6 Months on…… Is the impact and value of TADC starting to live up to expectation? 05 March 2014 7
  8. 8. Increased functionality in TADC Meet KPI more consistently, even at busy times More documents available more easily via Resource Lists 05 March 2014 Better use of Staff time Less risk for the University Increased satisfaction from academics More flexible staff able to provide a better service More requests made Increased student satisfaction 8
  9. 9. More efficient use of staff time - expectation WWW.mevvy.com – Time spent processing original request – Time spent scanning and creating clean PDF – Time spent attaching cover sheet and uploading 133 hours No saving – Time spent rolling over at year end 125 hours – Time spent processing requests ultimately rejected – Time spent corresponding with academics 50 hours 100 hours – Time wasted in peaks on troughs of annual digitisation cycle 05 March 2014 63 hours 475 hours 9
  10. 10. More efficient use of staff time www.housingwire.com •Lost a member of staff •Work covered within team •More staff involved in processing requests •Involvement from and with other teams •Rollover – yet to be fully tested 05 March 2014 10
  11. 11. Compliance with Licence - expectation Peterdonoughue.blogspot.com – Concierge checks against authority sources and applies rules consistently – Less decision-making responsibility for staff more possibility of spreading the work and less need for a digitisation ‘expert’ – TADC is context sensitive – Structured decisions can be tracked and monitored – Academics get instant feedback on compliance – Library staff not the bad guys, and academic staff more aware of issues – Sentry controls access to documents stored in the vault – Gives us more control over digitised content 05 March 2014 11
  12. 12. Compliance -Reality • Decreased risk for the University • ??????? • Greater general awareness of copyright issues • Falling in number of rejected requests and requests requiring supply of further information • More flexible staff • Cross-over of staff – DSD on rotas for other teams; more staff involved with digitisation • Smoothing of peaks and troughs in service • Meeting need-by dates consistently – even during busy periods • Greater job satisfaction?? 05 March 2014 12
  13. 13. Increased functionality in TADC  Meet KPI more consistently, even at busy times More documents available more easily via Resource Lists 05 March 2014  Better use of Staff time Less risk for the University  Increased satisfaction from academics  More flexible staff able to provide a better service More requests made Increased student satisfaction 15
  14. 14. Informal feedback from Academic Staff: Before TADC •Complaints about missing need-by dates Since October….. •No complaints •Confusion about how to make requests •Ease of requesting •Confusion about how to make the texts available •No further input required from them •Disappointment in falling standard 05 March 2014 •Instant response •General high standard of service from the team 16 Back
  15. 15. More digitisation requests? Cumulative Dig. Requests 900 800 700 600 2009-2010 500 2010-2011 2011-2012 400 2012-2013 2013-2014 300 200 100 0 Aug 05 March 2014 Sep Oct Nov Dec Back Jan 17
  16. 16. Annual Number of Digitisation Requests 4000 3500 3000 2500 2000 Average number of requests 1500 1000 500 0 2009-2010 05 March 2014 2010-2011 2011-2012 2012-2013 2013-2014 18
  17. 17. % Requests by School Pre and Post TADC 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% 05 March 2014 2011/12 2013/14 19
  18. 18. Increased functionality in TADC  Meet KPI more consistently, even at busy times  More documents available more easily via Resource Lists 05 March 2014  Better use of Staff time Less risk for the University   Increased satisfaction from academics  More flexible staff able to provide a better service  More requests made Increased student satisfaction 20
  19. 19. Students • Better service for academics encourages better, wider use of service • More materials easily available when and where required from within the resource list. • All digitised materials available from within the resource list 05 March 2014 • Greater use of digitised documents − Usage Stats • Increased satisfaction with the service − Formal/Informal feedback • Increased word of mouth pressure on academics to engage with service - anecdotal 21
  20. 20. Views on live requests since October 2013 1,000 750 500 250 0 05 March 2014 22
  21. 21. Views:37,878 Downloads:4416 Prints: 886 43:9:1 http://content.talisaspire.com 05 March 2014 23
  22. 22. Student Feedback •Positive but mostly anecdotal •Reports back from from course committees •LIBQual score (January 2014): “Main Texts and Readings for my Work” 2011 Perceived Mean 05 March 2014 6.85 2014 7.28 SCONUL 7.13 24
  23. 23. Increased functionality in TADC  Meet KPI more consistently, even at busy times  More documents available more easily via Resource Lists 05 March 2014  Better use of Staff time Less risk for the University   Increased satisfaction from academics  More flexible staff able to provide a better service  More requests made Increased student satisfaction  25
  24. 24. Any Questions? Gaskella.wordpress.com Want to know more about TADC? dorothy.atherton@ntu.ac.uk Myoptimalcareer.com 05 March 2014 26

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