This document discusses key strategies for law firms to cut costs, save time, and provide better value to clients during an economic downturn. It outlines the challenges law firms face with escalating costs and lack of resources. The document then explores how outsourcing non-core and some core business processes can help law firms reduce expenses, access external expertise more flexibly, and better utilize in-house staff. Specific functions mentioned that law firms outsource include business support, scanning, transcription, research, and intellectual property services.
Legal Process Outsourcing (LPO) - Everything about LPODaljeet Singh
The document discusses market research on legal process outsourcing (LPO). It provides information on:
1) The types of LPO services offered, including litigation, intellectual property, corporate, compliance, and others.
2) Growth trends in the LPO market from 2016-2020, with revenues increasing from $1.4 billion to $3.3 billion.
3) Emerging countries like Sri Lanka, South Africa, and the Philippines becoming major players in the LPO industry due to advantages like time zone differences, legal skills, and business ties.
LPO- all in one legitimate service ProvidersDeepika Ojha
LPO-Legal process outsourcing provides legal support services from an outside law firm. LPO provides all in one legitimate service solutions.LPO-Legal process outsourcing, methods of LPO, Top drivers of LPO, LPO destinations, LPO in India,
LPO –Companies, LPO Services, LPO Case study ,Contract Drafting , Document Review , Litigation Support services , Paralegal Support Services , Intellectual property Services , Patent drafting ,Legal invoices ,ethical solutions , legal outside law firms providers.nearshore , offshore and onshore legal services.
The document provides an overview of legal process outsourcing services offered by Karin Informatics Services Pvt. Ltd. It outlines their vision to transform outsourcing services and their mission to deliver long-term benefits through best practices. Key services include litigation support, legal research, e-discovery, document review, deposition summaries, legal transcription, and contract drafting. The company aims to reduce costs through productivity enhancements and hire talented professionals to ensure defect-free, high quality services.
The document provides an overview of legal process outsourcing services offered by Karin Informatics Services Pvt. Ltd., including litigation support, legal research, e-discovery, document review, deposition summaries, legal transcription, contract drafting and review, legal drafting, document management, corporate due diligence, IP services, and transfer pricing services. It also discusses the company's vision, approach, quality initiatives, security and confidentiality measures, technology infrastructure, engagement models, and location in Chandigarh, India.
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
Outsourcing - Outsourcing provides the companies basic level regular services to the other companies inside or outside the country firms so that company focuses on their core services.Outsourcing-all in one Solutions, Types of outsourcing , BPO-Business process , KPO-Knowledge process , LPO-Legal process outsourcing ,Top Drivers of Outsourcing , Outsourcing Destination, India Preferred Outsourcing Destination, Outsourcing Services, Outsourcing Examples, Outsourcing Case - Study, Outsourcing Benefits , Outsourcing advantages , Potential risks of Outsourcing , future trends, Outsourcing Framework ,Broadcast jobs ,Outsourcing Solutions, Outsourcing Companies , Outsourcing service providers, reverse outsourcing , BPO - business Models
Offshore, Nearshore, onshore services
Outsourcing concept, goals and objectives
key areas of outsource, why to outsource, supplier selection, objective, types. advantage. disadvantage, goals, factors
The document discusses the logistics and courier industries in India. It provides an overview of logistics, defining it as the management of resource flows. It then discusses the growth of the Indian logistics industry, expected to reach $125 billion by 2010. It also defines couriers as specialized mail delivery services that offer tracking, security and committed delivery times. The document then profiles several major courier companies operating in India like Blue Dart, DHL and DTDC. It analyzes the market share of the top 5 companies and provides a SWOT analysis of the industry.
Legal Process Outsourcing (LPO) - Everything about LPODaljeet Singh
The document discusses market research on legal process outsourcing (LPO). It provides information on:
1) The types of LPO services offered, including litigation, intellectual property, corporate, compliance, and others.
2) Growth trends in the LPO market from 2016-2020, with revenues increasing from $1.4 billion to $3.3 billion.
3) Emerging countries like Sri Lanka, South Africa, and the Philippines becoming major players in the LPO industry due to advantages like time zone differences, legal skills, and business ties.
LPO- all in one legitimate service ProvidersDeepika Ojha
LPO-Legal process outsourcing provides legal support services from an outside law firm. LPO provides all in one legitimate service solutions.LPO-Legal process outsourcing, methods of LPO, Top drivers of LPO, LPO destinations, LPO in India,
LPO –Companies, LPO Services, LPO Case study ,Contract Drafting , Document Review , Litigation Support services , Paralegal Support Services , Intellectual property Services , Patent drafting ,Legal invoices ,ethical solutions , legal outside law firms providers.nearshore , offshore and onshore legal services.
The document provides an overview of legal process outsourcing services offered by Karin Informatics Services Pvt. Ltd. It outlines their vision to transform outsourcing services and their mission to deliver long-term benefits through best practices. Key services include litigation support, legal research, e-discovery, document review, deposition summaries, legal transcription, and contract drafting. The company aims to reduce costs through productivity enhancements and hire talented professionals to ensure defect-free, high quality services.
The document provides an overview of legal process outsourcing services offered by Karin Informatics Services Pvt. Ltd., including litigation support, legal research, e-discovery, document review, deposition summaries, legal transcription, contract drafting and review, legal drafting, document management, corporate due diligence, IP services, and transfer pricing services. It also discusses the company's vision, approach, quality initiatives, security and confidentiality measures, technology infrastructure, engagement models, and location in Chandigarh, India.
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
Outsourcing - Outsourcing provides the companies basic level regular services to the other companies inside or outside the country firms so that company focuses on their core services.Outsourcing-all in one Solutions, Types of outsourcing , BPO-Business process , KPO-Knowledge process , LPO-Legal process outsourcing ,Top Drivers of Outsourcing , Outsourcing Destination, India Preferred Outsourcing Destination, Outsourcing Services, Outsourcing Examples, Outsourcing Case - Study, Outsourcing Benefits , Outsourcing advantages , Potential risks of Outsourcing , future trends, Outsourcing Framework ,Broadcast jobs ,Outsourcing Solutions, Outsourcing Companies , Outsourcing service providers, reverse outsourcing , BPO - business Models
Offshore, Nearshore, onshore services
Outsourcing concept, goals and objectives
key areas of outsource, why to outsource, supplier selection, objective, types. advantage. disadvantage, goals, factors
The document discusses the logistics and courier industries in India. It provides an overview of logistics, defining it as the management of resource flows. It then discusses the growth of the Indian logistics industry, expected to reach $125 billion by 2010. It also defines couriers as specialized mail delivery services that offer tracking, security and committed delivery times. The document then profiles several major courier companies operating in India like Blue Dart, DHL and DTDC. It analyzes the market share of the top 5 companies and provides a SWOT analysis of the industry.
The document discusses the challenges of improving IT service delivery and the importance of leadership teams having a shared point of view. It notes that while there are many ideas on improving services, sustained change is difficult without a holistic, insight-based approach. Successful leadership teams have a shared understanding based on common frameworks, models, practices and language. The document outlines nine crucial elements that should be aligned for an effective IT operating model and shares the perspective that has been developed to help leadership teams improve service delivery.
This document discusses records storage, retrieval, and transfer. It covers developing a records retention schedule that categorizes records based on their value and determines how long they should be kept. It also discusses conducting a records inventory, different methods for retrieving and tracking records both manually and electronically, transferring records between active and inactive storage following retention periods, destroying records, and using various logs and files to manage this process. Automating parts of this process with barcodes and RFID can improve productivity and tracking.
Odoo development is the process of creating custom software solutions using the Odoo platform. This can include customizing existing modules or creating new ones to meet specific business needs. Odoo development requires programming skills in languages such as Python, as well as knowledge of the Odoo framework and its APIs. It also involves working with databases and integrating with other systems and applications. The goal of Odoo development is to provide businesses with tailored, efficient solutions that improve their operations and help them achieve their goals.
Information Technology Service Management (ITSM) Implementation Methodology B...Waqas Tariq
This paper is intended to cover the concept of IT Infrastructure Library (ITIL) v3 and how to implement it in order to increase the efficiency of any Egyptian IT corporate and to help the corporate employees to do their work easily and its clients to feel the quality of services provided to them. ITIL is considered now as the de facto standard for IT Service Management (ITSM) in organizations which operate their business based on IT infrastructure and services. ITIL v3 was implemented in western organizations but still it is a new framework for the Egyptian and Arabian environment. The best proof of the lack of ITSM in the Arab region and not Egypt alone is that the percentage of the companies which have ISO/IEC 20000 are less than 2% of the total certified companies in the whole world and in Egypt no company has it until now as stated on APMG ISO/IEC 20000 website[1]. Accordingly this paper investigates an implementation methodology of ITIL in an Egyptian organization taking into consideration the cultural factors and how it will affect the success of this implementation. We have already implemented this methodology in three Egyptian companies and it succeeded to increase the level of process maturity from level one to level four according the PMF
Preferred Utilities designs and manufactures fuel management systems and components. They offer a full range of products including fuel transfer pumps, filtration systems, day tanks, control systems, and additives. Their fuel management systems continuously monitor fuel levels, detect leaks, and control pumps and valves. The systems eliminate installation problems when multiple suppliers are involved. Preferred Utilities can also provide customized fuel systems for mission critical facilities.
The Agarwal Group established AGC Infotech to provide high quality and low cost business process outsourcing services from their facility in Ahmedabad, Gujarat, India. AGC Infotech offers a range of call center, back office, and data processing services to clients in industries such as banking, insurance, telecommunications, and more. Their state of the art infrastructure is supported by advanced technology and a focus on quality to ensure reliable and efficient service.
RPA is a business process automation solution that uses software "robots" to automate repetitive tasks, improving speed, accuracy, and freeing up employees to focus on more strategic work. The document discusses how RPA can read emails and documents, extract and validate data, generate reports, and connect different systems without complex integration. It provides examples of how RPA has helped businesses in various industries automate accounting, data migration, customer billing, and other processes, reducing costs, errors and turnaround times while improving compliance. The company Signity Solutions offers RPA consulting, development, implementation and management services to help organizations adopt this technology.
The document discusses outsourcing as a business strategy that can provide significant cost savings. It summarizes the results of a survey of 100 companies that found 50-60% savings for large companies and 20-30% savings for small companies when outsourcing back office functions like accounting, payroll, and vendor management. The document then outlines various outsourcing models and functions that are good candidates for outsourcing as well as criteria for determining what to outsource. Both advantages and disadvantages of outsourcing are presented.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Green logistics aims to minimize the environmental impacts of logistics activities through measures like consolidating shipments, improving fuel efficiency, and recycling packaging materials. It involves green practices for transportation like using cleaner vehicles and rail transport, for warehousing like renewable energy and recycling, and for value-added services like pallet pooling and tracking technologies. Walmart's former CEO Lee Scott launched a major sustainability initiative with goals of being fully renewable, generating zero waste, and selling only sustainable products.
The document proposes developing the business process outsourcing (BPO) sector in rural areas of Sri Lanka as a solution to poverty and unemployment. It notes that BPO is currently Sri Lanka's 5th largest export sector, concentrated in Colombo, and suggests expanding it to other areas like Kandy that have suitable human resources. Specific recommendations include increasing English language skills, computer literacy, telecommunications infrastructure, transportation, and raising awareness of BPO career opportunities among youth in rural areas. With targeted government support to address these areas, the document argues BPO could generate jobs and income outside of cities, helping achieve economic and development goals.
This document discusses best practices for file and records management. It notes that many professionals waste significant time each day and year searching for documents. Proper paper and digital filing systems can help avoid this loss of time. The document provides tips for implementing effective paper and digital filing structures and procedures, including topics like file closing, retention, and destruction. Special concerns around client requests for files are also addressed. The overall goal highlighted is implementing sound office procedures enforced through technology with trained staff.
DHL is a global logistics company with over 100,000 employees worldwide. It provides international express, supply chain, and freight services through various subsidiaries. The document provides an overview of DHL's capabilities including its large network, long history of operations in India, and various time-definite and value-added shipping solutions.
Aeren LPO is an Indian legal outsourcing firm that provides various legal services such as litigation support, legal research, document review, and contract drafting. The presentation describes Aeren's domain expertise, efficient processes, high-quality standards, use of technology, security measures, and implementation of the legal outsourcing process. It also outlines their approach to key services including e-discovery, document review, deposition summaries, and more. Contact information is provided at the end for those interested in learning more.
Electronic records management (ERM) evolved from the need to more efficiently store and retrieve organizational records. As organizations generated increasing volumes of information, traditional paper-based records storage became inefficient. ERM systems digitized records management to reduce storage and retrieval costs. Early ERM systems lacked standards and interoperability between vendors. Regulatory bodies later established guidelines to promote consistent ERM practices, especially in the public sector. Document management systems expanded to incorporate electronic records management features to better serve organizations' information governance needs.
This document outlines an implementation methodology for large Odoo projects with the goals of delivering expected benefits on time and within budget while avoiding unnecessary custom developments and complexities. It describes a phased approach including: business needs analysis, a full-featured prototype, data import and specific development, validation and training, deployment, and second deployment. Key aspects are keeping things simple, prioritizing the software's standard features, and focusing on an initial deployment that covers core functionality rather than full integration or customization. Customer expectations should be set to integrate 90% of their business needs rather than 100% to optimize efficiency and minimize costs and risks.
This document discusses BPO culture and provides examples from Infosys, Genpact, and Wipro. It defines BPO as contracting business tasks to third parties. BPO is divided into back office functions like billing and front office like customer support. Key terms are offshore, nearshore, and onshore outsourcing. The document then discusses the work culture at BPO firms as being energetic, allowing 24/7 work, blending professionalism and friendliness, and recognizing excellence. It provides overviews of Infosys, Genpact, and Wipro, highlighting their founding years, services, and cultures like customer focus, leadership, and innovation. In conclusion, it states organizational culture can affect performance, employment length
The document describes Thomson Reuters' management of major incidents through an Incident Control Centre (ICC). The ICC aims to coordinate recovery efforts, communicate with stakeholders, and minimize outage times. It follows defined processes involving an Incident Recovery Team addressing the technical issues, an Incident Management Group overseeing communication and resources, and a Management Team Meeting for escalation and customer updates. The ICC operates continuously and stands down only when service is fully restored and a root cause analysis is initiated.
OpenText PowerDOCS: A Cloud Solution for Document GenerationMarc St-Pierre
OpenText offers a comprehensive cloud solution that functions as a single source for document generation across all use cases, channels, technology platforms, and business systems.
This document discusses key performance indicators (KPIs) and provides examples of KPIs for employees. It describes how to create KPIs by defining objectives, identifying key result areas and tasks, and determining how to measure results. The document warns against creating too many KPIs and notes that KPIs should be linked to strategy and empower employees. It also outlines different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs.
The document summarizes the Toyota Production System (TPS). Key points:
1. TPS focuses on eliminating waste and improving efficiency through techniques like just-in-time production and lean manufacturing.
2. TPS was developed in the post-war era to address Toyota's limited resources but proved highly successful.
3. Continuous improvement (kaizen) is a core part of Toyota's culture, with all employees involved in seeking incremental improvements daily.
KPO refers to outsourcing core information-related business activities that require advanced analytical skills and expertise. As competition increases, clients demand higher quality and shorter timelines, forcing companies to improve efficiency and value. KPO allows companies to reduce costs and complexity by outsourcing to skilled graduates at low costs while gaining flexibility. However, KPO also carries risks like security issues, key talent retention, lack of quick results, and communication challenges due to cultural differences. KPO differs from BPO in that it requires highly skilled personnel who continuously learn, provides high-end services, and involves customers more in the execution process compared to lower-skilled BPO. Common KPO segments include analytics, research, design, finance,
The document discusses the challenges of improving IT service delivery and the importance of leadership teams having a shared point of view. It notes that while there are many ideas on improving services, sustained change is difficult without a holistic, insight-based approach. Successful leadership teams have a shared understanding based on common frameworks, models, practices and language. The document outlines nine crucial elements that should be aligned for an effective IT operating model and shares the perspective that has been developed to help leadership teams improve service delivery.
This document discusses records storage, retrieval, and transfer. It covers developing a records retention schedule that categorizes records based on their value and determines how long they should be kept. It also discusses conducting a records inventory, different methods for retrieving and tracking records both manually and electronically, transferring records between active and inactive storage following retention periods, destroying records, and using various logs and files to manage this process. Automating parts of this process with barcodes and RFID can improve productivity and tracking.
Odoo development is the process of creating custom software solutions using the Odoo platform. This can include customizing existing modules or creating new ones to meet specific business needs. Odoo development requires programming skills in languages such as Python, as well as knowledge of the Odoo framework and its APIs. It also involves working with databases and integrating with other systems and applications. The goal of Odoo development is to provide businesses with tailored, efficient solutions that improve their operations and help them achieve their goals.
Information Technology Service Management (ITSM) Implementation Methodology B...Waqas Tariq
This paper is intended to cover the concept of IT Infrastructure Library (ITIL) v3 and how to implement it in order to increase the efficiency of any Egyptian IT corporate and to help the corporate employees to do their work easily and its clients to feel the quality of services provided to them. ITIL is considered now as the de facto standard for IT Service Management (ITSM) in organizations which operate their business based on IT infrastructure and services. ITIL v3 was implemented in western organizations but still it is a new framework for the Egyptian and Arabian environment. The best proof of the lack of ITSM in the Arab region and not Egypt alone is that the percentage of the companies which have ISO/IEC 20000 are less than 2% of the total certified companies in the whole world and in Egypt no company has it until now as stated on APMG ISO/IEC 20000 website[1]. Accordingly this paper investigates an implementation methodology of ITIL in an Egyptian organization taking into consideration the cultural factors and how it will affect the success of this implementation. We have already implemented this methodology in three Egyptian companies and it succeeded to increase the level of process maturity from level one to level four according the PMF
Preferred Utilities designs and manufactures fuel management systems and components. They offer a full range of products including fuel transfer pumps, filtration systems, day tanks, control systems, and additives. Their fuel management systems continuously monitor fuel levels, detect leaks, and control pumps and valves. The systems eliminate installation problems when multiple suppliers are involved. Preferred Utilities can also provide customized fuel systems for mission critical facilities.
The Agarwal Group established AGC Infotech to provide high quality and low cost business process outsourcing services from their facility in Ahmedabad, Gujarat, India. AGC Infotech offers a range of call center, back office, and data processing services to clients in industries such as banking, insurance, telecommunications, and more. Their state of the art infrastructure is supported by advanced technology and a focus on quality to ensure reliable and efficient service.
RPA is a business process automation solution that uses software "robots" to automate repetitive tasks, improving speed, accuracy, and freeing up employees to focus on more strategic work. The document discusses how RPA can read emails and documents, extract and validate data, generate reports, and connect different systems without complex integration. It provides examples of how RPA has helped businesses in various industries automate accounting, data migration, customer billing, and other processes, reducing costs, errors and turnaround times while improving compliance. The company Signity Solutions offers RPA consulting, development, implementation and management services to help organizations adopt this technology.
The document discusses outsourcing as a business strategy that can provide significant cost savings. It summarizes the results of a survey of 100 companies that found 50-60% savings for large companies and 20-30% savings for small companies when outsourcing back office functions like accounting, payroll, and vendor management. The document then outlines various outsourcing models and functions that are good candidates for outsourcing as well as criteria for determining what to outsource. Both advantages and disadvantages of outsourcing are presented.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Green logistics aims to minimize the environmental impacts of logistics activities through measures like consolidating shipments, improving fuel efficiency, and recycling packaging materials. It involves green practices for transportation like using cleaner vehicles and rail transport, for warehousing like renewable energy and recycling, and for value-added services like pallet pooling and tracking technologies. Walmart's former CEO Lee Scott launched a major sustainability initiative with goals of being fully renewable, generating zero waste, and selling only sustainable products.
The document proposes developing the business process outsourcing (BPO) sector in rural areas of Sri Lanka as a solution to poverty and unemployment. It notes that BPO is currently Sri Lanka's 5th largest export sector, concentrated in Colombo, and suggests expanding it to other areas like Kandy that have suitable human resources. Specific recommendations include increasing English language skills, computer literacy, telecommunications infrastructure, transportation, and raising awareness of BPO career opportunities among youth in rural areas. With targeted government support to address these areas, the document argues BPO could generate jobs and income outside of cities, helping achieve economic and development goals.
This document discusses best practices for file and records management. It notes that many professionals waste significant time each day and year searching for documents. Proper paper and digital filing systems can help avoid this loss of time. The document provides tips for implementing effective paper and digital filing structures and procedures, including topics like file closing, retention, and destruction. Special concerns around client requests for files are also addressed. The overall goal highlighted is implementing sound office procedures enforced through technology with trained staff.
DHL is a global logistics company with over 100,000 employees worldwide. It provides international express, supply chain, and freight services through various subsidiaries. The document provides an overview of DHL's capabilities including its large network, long history of operations in India, and various time-definite and value-added shipping solutions.
Aeren LPO is an Indian legal outsourcing firm that provides various legal services such as litigation support, legal research, document review, and contract drafting. The presentation describes Aeren's domain expertise, efficient processes, high-quality standards, use of technology, security measures, and implementation of the legal outsourcing process. It also outlines their approach to key services including e-discovery, document review, deposition summaries, and more. Contact information is provided at the end for those interested in learning more.
Electronic records management (ERM) evolved from the need to more efficiently store and retrieve organizational records. As organizations generated increasing volumes of information, traditional paper-based records storage became inefficient. ERM systems digitized records management to reduce storage and retrieval costs. Early ERM systems lacked standards and interoperability between vendors. Regulatory bodies later established guidelines to promote consistent ERM practices, especially in the public sector. Document management systems expanded to incorporate electronic records management features to better serve organizations' information governance needs.
This document outlines an implementation methodology for large Odoo projects with the goals of delivering expected benefits on time and within budget while avoiding unnecessary custom developments and complexities. It describes a phased approach including: business needs analysis, a full-featured prototype, data import and specific development, validation and training, deployment, and second deployment. Key aspects are keeping things simple, prioritizing the software's standard features, and focusing on an initial deployment that covers core functionality rather than full integration or customization. Customer expectations should be set to integrate 90% of their business needs rather than 100% to optimize efficiency and minimize costs and risks.
This document discusses BPO culture and provides examples from Infosys, Genpact, and Wipro. It defines BPO as contracting business tasks to third parties. BPO is divided into back office functions like billing and front office like customer support. Key terms are offshore, nearshore, and onshore outsourcing. The document then discusses the work culture at BPO firms as being energetic, allowing 24/7 work, blending professionalism and friendliness, and recognizing excellence. It provides overviews of Infosys, Genpact, and Wipro, highlighting their founding years, services, and cultures like customer focus, leadership, and innovation. In conclusion, it states organizational culture can affect performance, employment length
The document describes Thomson Reuters' management of major incidents through an Incident Control Centre (ICC). The ICC aims to coordinate recovery efforts, communicate with stakeholders, and minimize outage times. It follows defined processes involving an Incident Recovery Team addressing the technical issues, an Incident Management Group overseeing communication and resources, and a Management Team Meeting for escalation and customer updates. The ICC operates continuously and stands down only when service is fully restored and a root cause analysis is initiated.
OpenText PowerDOCS: A Cloud Solution for Document GenerationMarc St-Pierre
OpenText offers a comprehensive cloud solution that functions as a single source for document generation across all use cases, channels, technology platforms, and business systems.
This document discusses key performance indicators (KPIs) and provides examples of KPIs for employees. It describes how to create KPIs by defining objectives, identifying key result areas and tasks, and determining how to measure results. The document warns against creating too many KPIs and notes that KPIs should be linked to strategy and empower employees. It also outlines different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs.
The document summarizes the Toyota Production System (TPS). Key points:
1. TPS focuses on eliminating waste and improving efficiency through techniques like just-in-time production and lean manufacturing.
2. TPS was developed in the post-war era to address Toyota's limited resources but proved highly successful.
3. Continuous improvement (kaizen) is a core part of Toyota's culture, with all employees involved in seeking incremental improvements daily.
KPO refers to outsourcing core information-related business activities that require advanced analytical skills and expertise. As competition increases, clients demand higher quality and shorter timelines, forcing companies to improve efficiency and value. KPO allows companies to reduce costs and complexity by outsourcing to skilled graduates at low costs while gaining flexibility. However, KPO also carries risks like security issues, key talent retention, lack of quick results, and communication challenges due to cultural differences. KPO differs from BPO in that it requires highly skilled personnel who continuously learn, provides high-end services, and involves customers more in the execution process compared to lower-skilled BPO. Common KPO segments include analytics, research, design, finance,
The document outlines the process for man power planning and hiring at a company. It involves analyzing current job descriptions and requirements, requisitioning for new positions internally or through external advertising, collecting and validating candidate resumes from various sources, shortlisting and testing candidates through written tests, technical and HR interviews, reference and stress checks, negotiating contracts and salaries, and onboarding selected candidates.
1) The document discusses key trends in the telecommunications industry in India such as rising mobile subscriber base and growth of mobile value-added services (VAS).
2) It describes the evolving ecosystem for mobile VAS in India and how revenue is shared between different players like content providers, VAS aggregators, and mobile operators.
3) Several use cases are presented showing how services could integrate across networks and devices to provide personalized experiences for users through features like electronic programming guides, alerts, and customized content.
India has built strong international credibility in the BPO market and this has paved the way for many international firms to explore other outsourcing opportunities. The KPO or Knowledge Process Outsourcing goes beyond outsourcing standard routine business processes to those involving high end value added tasks in which execution depends on skill, expertise, domain knowledge and experience of the experts handling the tasks.
This presentation briefly summarizes how India is poised to take on this next wave of outsourcing i.e the KPO business.
Technology conversion- Interconnection of digital technologiesDeepika Ojha
Technology convergence- Interconnection of digital technologies on the surrounding world and its impact on education, Industry & Society. Technology convergence, Impact on Education , Industry & Society ,Digital Global village ,fusion of technology, NFC - Near Field Communication, Digitalization of telecommunications, Broadcasting of services , operations of NFC , Applications of NFC ,e-learning services ,B2B Services
Outsourcing - Outsourcing provides the companies basic level regular services to the other companies inside or outside the country firms so that company focuses on their core services. Outsourcing – connect & share, cost – effective, top drivers of outsourcing, BPO, KPO, LPO, Global support services, domain specialist , onshore , offshore , nearshore , outsourcing service providers , outsource destinations , location analysis , top I.T. outsourcing companies , reverse outsourcing , case – study
Linear programming - Model formulation, Graphical MethodJoseph Konnully
The document discusses linear programming, including an overview of the topic, model formulation, graphical solutions, and irregular problem types. It provides examples to demonstrate how to set up linear programming models for maximization and minimization problems, interpret feasible and optimal solution regions graphically, and address multiple optimal solutions, infeasible solutions, and unbounded solutions. The examples aid in understanding the key steps and components of linear programming models.
The document discusses the growth of the KPO industry in India from 2006-2007 to 2010-2011. It states that the Indian KPO industry is estimated to reach $11.2 billion in revenue and employ 255,000 individuals by 2010-2011, growing at compound annual growth rates of 36.5% and 42.4% respectively. It also notes that India is expected to maintain its leadership position in the global KPO industry in the next 3-4 years, with its share of the global market increasing from 27% to 35% over that period. The document outlines several sub-sectors within the KPO industry and provides estimates for expected revenue and employment within each sub-sector in India for 2010-2011.
The document discusses outsourcing, defining it as procuring services from a third party to perform activities traditionally handled internally. Key reasons for outsourcing include reducing costs and improving efficiency. The main types of outsourcing covered are business process outsourcing, knowledge process outsourcing, legal process outsourcing, recruitment process outsourcing, and engineering process outsourcing. Both advantages like lower costs and disadvantages like loss of control are outlined. The outsourcing market has grown significantly over the past few decades and now represents billions in annual spending across various industries.
How to Make Awesome SlideShares: Tips & TricksSlideShare
Turbocharge your online presence with SlideShare. We provide the best tips and tricks for succeeding on SlideShare. Get ideas for what to upload, tips for designing your deck and more.
SlideShare is a global platform for sharing presentations, infographics, videos and documents. It has over 18 million pieces of professional content uploaded by experts like Eric Schmidt and Guy Kawasaki. The document provides tips for setting up an account on SlideShare, uploading content, optimizing it for searchability, and sharing it on social media to build an audience and reputation as a subject matter expert.
The document discusses practical considerations around outsourcing, including what processes are suitable for outsourcing and why companies outsource. It addresses questions like what to outsource, where to outsource to, potential benefits and risks. Key topics covered include assessing which processes provide the most value to outsource based on a company's core competencies, and selecting outsourcing partners and locations to maximize rewards while mitigating risks.
The document discusses setting up business in a foreign country. It notes that typical motivations include accessing new economic opportunities, resources, markets, and synergies. Key considerations for foreign markets include intellectual property laws, ownership rules, financial regulations, tax regimes, immigration laws, and business rules. The document outlines legal forms for foreign operations such as subsidiaries, branch offices, joint ventures, distribution, agencies, and licensing. It stresses researching individual country and business factors to select the proper legal structure.
Intellectual Property: Presentation on IP for Business Advantage - BananaIPBananaIP Counsels
Intellectual Property: Presentation on IP for Business Advantage - BananaIP
BananaIP Counsels, formerly Brain League IP Services, founded in 2004 at the Indian Institute of Management (IIM) Bangalore’s incubation center (NSRCEL), is recognized as an IP/Patent trailblazer in India. The firm’s mission is to help clients maximize business value from their Intellectual Property (IP)/Patents, and gain competitive advantage in the market place. In its evolution from Brain League, BananaIP carries forward the firm’s core values – Merger of Technology,Management and Law, Swift Adaptation to changes in competitive environment, and business driven approach to Intellectual Property (IP)/Patent Services
Contact Us for Intellectual Property Services
BananaIP Counsels
Regd Office
No.40,3rd Main Road,JC Industrial Estate,
Kanakapura Road,Bangalore – 560 062.
Email: contact@bananaip.com
Telephone: +91-80-26860414 /24/34
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Legal Process Outsourcing
1. Cutting Costs, Saving Time &
Delivering Better Value to Clients
Key Strategies for Law Firms during a Downturn
Park Inn, London - 16 June 2009
Bharat Vagadia
Board Director - National Outsourcing Association (www.noa.co.uk)
CEO – Op2i (www.op2i.com)
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 1
2. Agenda
1. What will outsourcing by Law firms deliver in the short & long term
2. What can and can not be outsourced
3. Onshore / Offshore - options and challenges
4. What works and what doesn't
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 2
3. The challenges law firms face
• Challenges faced by law firms:
– Escalating costs - secretaries costs between £25k-£35k pa
– Lack of office space - may not be a problem given the current economic climate
– Low morale and motivation issues – primarily due to the repetitive and/or mundane
nature of the process
– Backlogs in letter production and documentation - due to staff shortages
– Necessity of using temporary staff to alleviate short-term staff shortages
– Lack of quality and consistency – temporary staff can be of variable quality and at a
premium cost
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 3
4. Outsourcing within the legal sector
• Law firms are well aware of what outsourcing can deliver - most provide advice
to companies on their outsourcing deals….
• Despite this, very few law firms have considered outsourcing for themselves
and even fewer have an outsourcing strategy.
• However, the legal sector is showing signs that it is now adopting outsourcing
as a business strategy - partly driven by the economic turmoil..
• Clifford Chance has led the field by moving back office and secretarial support
to its own office in India, in order to carry out much of the company’s
administrative work. The outsourcing programme is expected to yield more than
£9.5m in annual savings.
• Similarly, Pinsent Masons announced a deal to offshore its bulk typing and
transcription services as part of a move to change the role of its secretaries.
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 4
5. Outsourcing scope within law firms
• Outsourcing non-core activities
– Business support functions which lend themselves to outsourcing – e.g. IT and
telecommunications.
– Why not turn to suppliers whose core business is to provide such facilities on a more
cost-effective basis.
• Outsourcing less peripheral activities
– Law firms are beginning to outsource some activities directly connected with their
core business of giving legal advice.
– Scanning documents, word processing, legal transcription, coding, conversion, digital
dictation, reviewing transactional and litigation documents, drafting contracts,
research memoranda and due diligence reports, patents, surveying laws of various
jurisdictions etc….
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 5
6. Typical drivers for outsourcing
Management Focus:
• Reduces effort required to manage peripheral activities
Cost management:
• Economies of scale/ productivity (people / technology)
• Committed cost structure
• Capital investment avoidance – balance sheet restructuring
Access to external expertise / investment or innovation:
• Access to specialists, management expertise, products, efficient services
• Accelerate benefits
• Manage attrition and depth and breadth of resource requirements
Flexibility:
• Adopt best practices, manage complexity & stabilise environment
• Respond to changes in business environment, leverage technology advances
• Improve systems, strengthen control and enhance services
• Improve scalability
Time to market
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 6
7. Some drivers are particularly important for law firms
• Core cost reduction
– Most expensive costs to a law firm are legal and paralegal staff - reduction of these
means its possible to provide competitively priced legal advice without reducing
profitability.
• Getting access to capability/resources
– Legal instructions often received ad hoc and at short notice and In-house resources /
specialists may already be committed to other clients - possible to utilise external
resources at short notice to enable the new instructions to be delivered, extending the
ability of law firms to take on work.
• Better utilisation of in-house resources by outsourcing low-value services
– Many instructions are for low-value services which need to be undertaken to retain a
client’s goodwill - better to outsource such matters and allow lawyers to concentrate
on providing premium rate services.
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 7
8. What can, and is, being outsourced?
• Intellectual property rights & Asset management
• Patent search & application drafting
• Trade-Mark and copyright registration
• Legal research
• Document review and analysis << High-end Work
• Intelligence services
• Contracting, administration and standardisation
• Audit and compliance
• Contract abstraction and summarisation
• Paralegal services & legal coding
• Corporate secretarial services
• Legal memo development
• Transcription
Low-end Work >> • Document management
• Data entry
• Litigation support (electronic or paper document
discovery, legal research, document review
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 8
9. Where should a UK law firm outsource to?
Local Near-shore Off-shore
Specialist skills √√√ √√ √√√
Economies of scale √√ √√ √√√
Offshoring
Availability of large relevantly educated offers the
workforce √ √ √√√
greatest
rewards from
Labour arbitrage √ √√ √√√
outsourcing,
Favourable regulations ? ? ? but the risk
perception is
Experience and maturity of outsourcing also High
suppliers √√ √ √√
Infrastructure √√√ √√ variable
Cultural alignment √√√ √√ √
Tick means high,
medium or low
Perception of risk Low Med High opportunity
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 9
10. Going offshore – the Indian LPO market
– India has attracted much attention for its provision of offshoring IT services and call
centres
– Less well known is the fact that US and UK law firms, corporations and legal
publishers are outsourcing legal services to Indian lawyers and paralegals.
– Indian lawyers have a similar common law background and are recognized overall as
having good academic legal training.
– Indian lawyers earn about half of what doctors and engineers do their.
– A newly qualified lawyer from a top 10 school in India can expect to earn about
£4,000 to £6,000 a year.
– Compare with the £30,000 per year earned by some of their British counterparts.
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 10
11. Illustrative benefits
• A London law firm employing four secretaries - cost of about £150,000 p.a.
– Including all ancillary benefits, bonuses, sickness and national insurance, etc
– Typically, but dependent upon the individual department, around half of this work will
be copy / transcription – basic secretarial support
• If work performed offshore, law firm can expect to save approx £50,000 p.a.
– Additionally, financial savings are accrued from using this variable cost model -
offshore support staff not directly employed by the UK law firm and therefore the UK
firm only pays for work completed
– The overhead savings go beyond the salary differential. By moving the workload to
another location, a firm can realise additional benefits in terms of office
accommodation, either by closing offices (or downsizing), or by fitting more fee
earners into office-space previously occupied by secretaries
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 11
12. However, there are a number of risks
Strategic risks Operational risks
– Not achieving the originally planned – Dependency on the supplier
benefits
– Cost increases
– The loss of core activities and
competencies – Transition and switching costs
– Loss of skills and corporate memory – Diminished quality of service
– Loss of strategic business flexibility – Loss of management control
and innovation capacity
HR / Communication risks Commercial risks
– Loss of internal coherence – Security breaches
– Communication mismatches – Customer lock-in
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 12
13. Offshoring introduces additional risks
• Culture
• Language
• Time-zone and distance differences
• Management styles
• Specific institutional features of offshore countries
– Law, infrastructure, security, political conditions, intellectual property regulations
within the offshore country…..
• In addition, amplification of the existing risks within domestic outsourcing, such
as security breaches, loss of management control and loss of quality etc…
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 13
14. Successful outsourcing works for
• Less complex tasks
• More repetitive tasks
• Where monitoring is both possible and not cost prohibitive
• Efficiency can be gained from automation, standardisation etc
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 14
15. What not to outsource
• Complex, uniquely fact-driven cases - the amount of time required to bring
outside lawyers up to speed require a greater amount of time than would be
supported by the reduction in costs
• Fact-driven one-off cases - fairly complex, fact-driven subject matter can be
reasonably outsourced only if the case is ongoing or recurring
• Complex work without local supervision - outsourcing efficiencies are
undermined without proper supervision
• Unfamiliar subject matter - counsel limits their ability to provide proper
supervision when, due to lack of familiarity with the area of law, they are unable
to judge the quality or accuracy of the work
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 15
16. Conclusion
• Outsourcing and in particular offshoring, has the potential for delivering
significant benefits.
• But there are also significant risks, if the wrong activity is outsourced or if not
managed properly.
• Law firms need to have an outsourcing strategy, even if this results in a decision
not to outsource - consider both tangible and intangible benefits and risks of
outsourcing.
• Need to be reviewed on a periodic basis as the environment in which law firms
operate continually changes.
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 16
17. Contact details
Bharat Vagadia
Board Director UK National Outsourcing Association
CEO Op2i
Author: Outsourcing to India – a Legal Handbook
T: +44 207 193 4339
M: +44 7711 898089
E: Bharat.Vagadia@Op2i.com
Managing Risk – Delivering Value™ www.Op2i.com
www.noa.co.uk
No unauthorised reproduction without express written permission – All rights reserved – Copyright Op2i Ltd and the NOA 17