The document discusses outsourcing, defining it as the transfer of work to external providers to reduce costs and improve efficiency. It covers various types of outsourcing such as BPO, KPO, and LPO, along with the factors driving and determining outsourcing locations. Additionally, it highlights trends like reverse outsourcing and future developments in the industry exemplified by a case study of Infosys BPO.

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DEEPIKA OJHA

2. INDEX
 Outsourcing
 Types of outsourcing
 Outsourcing Location
 Reverse Outsourcing
 Future Trends
 CASE STUDY

3.  Outsourcing refers to the practice of transferring
activities traditionally done within a firm to third party
providers within the country.”
 Definition :
 Outsourcing is a practice used by different companies
to reduce costs by transferring portions of work to
outside suppliers rather than completing it internally.
 Outsourcing is an effective cost-saving strategy when
used properly
WHAT IS OUTSOURCING?

4. Top Drivers of Outsourcing
 Focus on core
 Improve Quality
 Increase speed in usage
 Foster Innovation
 Conserve Capital
 Reduce costs
 Latest Technology &
Infrastructure

5. BPO
• Business process
outsourcing
KPO
• Knowledge process
outsourcing
LPO
• Legal process
outsourcing
Types of Outsourcing

6. Types of Outsourcing
BPO- Business process
outsourcing (BPO) is a subset
of outsourcing that involves
the contracting of the
operations and responsibilities
of a specific business process
to a third-party service
provider
KPO-Knowledge process
outsourcing (KPO) describes
the outsourcing of core
information-related business
activities which are
competitively important or
form an integral part of a
company's value chain . KPO
requires advanced analytical
and technical skills as well as
a high degree of specialist
expertise.
LPO-Legal outsourcing, also
known as legal process
outsourcing (LPO) refers to
the practice of a law firm or
corporation obtaining legal
support services from an
outside law firm or legal
support services company
(LPO provider).

7. Outsourcing of business done within
companies own country
Outsourcing of business done in
outside country
Outsourcing of business done with
Companies neighboring
countries
ONSHORE
OFFSHORE
NEARSHOR
E
KEY FACTORS-OUTSOURCING

8. OUTSOURCING SERVICES
 Administrative support
 Customer relationship management
 Document processes
 Finance and accounting
 HR & training
 IPR documentation
 Legal Services –LPO
 Medical transcriptions
 Payroll Management
 Product Development
 Publishing
 Research & Analysis
 Sales & Marketing
 Security
 Supply Chain Management

10. OUTSOURCING DESTINATION
0%
10%
20%
30%
40%
38%
6% 5% 5% 5% 5% 4% 4% 4%
Outsourcing Destination

11. Factors attracted for outsourcing
destinations
Labor pool
Cost Benefits
Government Policies
Infrastructure
Knowledge full / Expertise

12. Top Outsourcing IT Companies
24 / 7 Customers
APTARA
(TECHBOOKS)
Evalueserve
EXL Service
Genpact
Pangea3
WNS Global
Services
Wipro BPO
Tata Consultancy
Services(TCS)
HCL BPO
IBM DAKSH
ACCENTURE
COGNIZANT
Bodhi Global
Services (P), Ltd.
Clutch Group.
Cobra Legal
Solutions, LLC.
CPA Global Ltd.
Integreon Managed
Solutions, Inc.
Mindcrest.
Trustman
KPO
BPO LPO

13. Reverse outsourcing
 ‘Reverse Outsourcing’ is the latest trend in outsourcing.
Now ,those countries companies which are earlier chosen
for outsourcing like India & other Asian countries will
now create jobs in the western countries
 This phenomenon which is gathering pace in recent times
is known as ‘Reverse Outsourcing’ or the trend of Indian
ITES and BPO companies opening offices in the US and
Europe to outsource there work some are
 TCS
 WIPRO
 HCL

14. FUTURE TRENDS IN
OUTSOURCING
 High Competition – market
 More offshoring outsourcing
 More nearshore outsourcing
 Acquisitions and mergers to increase: more IT
sectors with high domain knowledge will merge in
KPO
 Latest trend of offshore insourcing , in which firms
establish their own offshore captive centers. These
captive centers are generally shared service centers and
allow the firms to retain control over the processes.

15. CASE STUDY
 COMPANY – INFOSYS BPO
 Infosys BPO provides Protection Management for
network assets of a US Based Wholesale Telecom
Provider
 CLIENT: Infosys client operates one of the largest
telecom (voice & data) backbones in the world
connecting various countries around the globe.
 SERVICES : It offers a comprehensive portfolio of
network offerings that spans Internet protocol(IP)
services , Broadband Transport & Infrastructure
services , voice & Voice over IP Services(VOIP) ,
content Delivery & Media Services.

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