The document discusses the growth of the KPO industry in India from 2006-2007 to 2010-2011. It states that the Indian KPO industry is estimated to reach $11.2 billion in revenue and employ 255,000 individuals by 2010-2011, growing at compound annual growth rates of 36.5% and 42.4% respectively. It also notes that India is expected to maintain its leadership position in the global KPO industry in the next 3-4 years, with its share of the global market increasing from 27% to 35% over that period. The document outlines several sub-sectors within the KPO industry and provides estimates for expected revenue and employment within each sub-sector in India for 2010-2011.

1. “ KPO Sector in India ” Confidential – for internal use only Prepared by Jaspal Singh Mrinal Agarwal

2. Contents Introduction Indian KPO Industry Things should be remembered Information Resources Examples Company and Industry Profile

3. What is KPO ( Knowledge Process Outsourcing) ?? We are moving up in the value chain in the global outsourcing industry… KPO term was coined by Evalueserve’s Chief Operating Officer, Ashish Gupta, in September 2003, in an effort to differentiate between his firm’s services and those of the established BPO firms. It is different from a BPO jobs as you need to perform lot of analysis and prepare a project report for the same.

4. Contents Introduction Indian KPO Industry Things should be remembered Information Resources Examples Company and Industry Profile

5. The KPO Industry – Market Size Indian KPO Industry – Total Sales, 2000-11 (Figures in $ billion) CAGR 42.4% CAGR 36.5% Indian KPO industry is estimated to reach $11.2 billion in revenue by 2010-11, from just $3.0 billion in 2006-07 Source: India’s Knowledge Process Outsourcing (KPO) Sector: Origin, Current State, and Future Directions” by Alok Aggarwal, Chairman, Evalueserve

6. The KPO Industry – FTE (Full Time Employees) Indian KPO Industry – FTE, 2000-11 (Figures in ‘000) CAGR 42.4% CAGR 31.6% Indian KPO industry is forecasted to employ 255,000 individuals by 2010-11, from just 75,000 individuals in 2006-07 Source: India’s Knowledge Process Outsourcing (KPO) Sector: Origin, Current State, and Future Directions” by Alok Aggarwal, Chairman, Evalueserve

7. The KPO Industry – India’s Share Global KPO Industry – Total Sales, 2006-07 (Figures in Percent) Global KPO Industry – Total Sales, 2010-11 (Figures in Percent) 100% = $16.7 billion 100% = $4.4 billion 2006-07 2010-11 India would continue to maintain its leadership position in global KPO industry in the next 3-4 years Source: India’s Knowledge Process Outsourcing (KPO) Sector: Origin, Current State, and Future Directions” by Alok Aggarwal, Chairman, Evalueserve

8. Service Lines Market Research Design, Conduct, Analysis of Surveys Experience of more than 15,000 surveys so far B2B surveys including Spending Decision Criteria B2C surveys including Consumer Preferences and Behaviour Decision Criteria Intellectual Property Patentability Assessment Search Technology Due-Diligence Patent Landscape analysis Patent drafting and filing Data Analytics’ Research Financial Modeling for Fixed Income and Hybrid Instruments Market Risk Analysis Credit Risk analysis Asset Liability Management Usage Pattern Analysis Investment Research Valuation of public and privately-held companies Creating/ Updating/ Maintaining/ Auditing Valuation Models Business Research Market Studies & Segment Analysis Commercialisation and Business Plans Company, Industry Profiles & Analysis Product & Value Chain Analysis Updating Databases & Existing Research Newsletters (outsourcing and off shoring, telecom, financial services)

9. The 2010 Cake How KPO Market will look like in 2010 (Figures in Percent) 100% = $17.0 billion Source: NASSCOM

10. KPO – Sub sectors Source: India’s Knowledge Process Outsourcing (KPO) Sector: Origin, Current State, and Future Directions” by Alok Aggarwal, Chairman, Evalueserve 255,000 $11,200 75,400 $3,050 TOTAL 9,000 $450 3,100 $125 Network Optimisation & Analytics 4,000 $160 1,100 $40 Remote Logistic services & Procurement 3,000 $150 500 $20 Marketing & Sales Support, Answering RFPs 9,000 $360 2,000 $75 Translation and Localisation 50,000 $2,500 15,000 $580 Contract Res. Orgs, Biotech services 25,000 $1,000 9,000 $300 Remote Education. Publishing, Tech. Writing 2,000 $1000 400 $165 Scientific & Medical Content Publishing 12,000 $500 2,500 $95 Legal, Paralegal & Intellectual Property 22,500 $900 7,000 $245 Game-design & Animation services 21,000 $950 8,000 $315 Eng. Design & Architecture, CAD 12,000 $460 4,500 $175 Market Research & Comp. Intelligence 2,500 $120 600 $25 Human Resources - Research & Analytics 11,000 $450 3,200 $125 Business & Consulting Research 60,000 $2,500 15,000 $590 Data Management, searching, & analytics 12,000 $600 3,500 $175 Banking, Securities & Insurance Research 2010-11 (Expected) 2010-11 (Expected) 2006-07 2006-07 No. of professionals Revenue (in Millions) No. of professionals Revenue (in Millions) Description of Sub-segment

11. The KPO Industry – Hot Destinations Philippines Chile India China Russia Ireland Poland Hungary The Czech Republic Israel The domestic KPO industry is facing stiff competition from countries like the Philippines, Russia, China, Poland and Hungary as these have qualified KPO professionals, low-cost, domain expertise, location advantage, sales and marketing capabilities and data compliance.

12. The KPO Industry - SWOT Strength Weakness Threat Opportunities Domain Expertise Small & Medium Enterprises in the US Lack of human force in the US and UK Large Talent Pool Low Labour Costs Success of BPOs Quality Standards Data Security Rising Wages Lack of infrastructure IPR Act, 2005 High attrition rate Supply gap Qualified workforce SWOT

13. Major Competitors Grail Research Pipal Research Adventity Knowledge Services EvalueServe (EVS) WNS Knowledge Services Each KPO is uniquely positioned, offering different kinds of services as per their business model Employees’ Compensation Types of Research The Smart Cube

14. Contents Introduction Indian KPO Industry Things should be remembered Information Resources Examples Company and Industry Profile

15. Things should be remembered You should have: Good knowledge of Microsoft Office Google searching techniques Report writing skills Creative and logical mind Curiosity to learn about new things Good reading skills Good knowledge of strategic management Good knowledge of marketing Good knowledge of financial ratios Knowledge to read a typical annual report

16. Contents Introduction Indian KPO Industry Things should be remembered Information Resources Examples Company and Industry Profile

17. Few examples of information resources for US market

18. Contents Introduction Indian KPO Industry Things should be remembered Information Resources Examples Company and Industry Profile

19. Company Profile Industry background and trends Size and growth Key trends and developments Porter analysis (Five forces models) Business description and overview of operations Company background Era analysis (time chart) Product description Strategy and assessment Current strategy Future strategy SWOT Governance and management Organization structure Brief bios Financial and market performance Revenue, Operating profit and total assets Stock chart analysis Peer analysis A company profile includes:

20. Industry Profile Industry background Total industry size Key sub-sector Size and growth Key trends and developments PESTLE analysis Political factors Economic factors Social factors Technological factors Legal factors Environmental factors Porter analysis (Five forces models) Key players Top 10 players Brief profile An Industry profile includes: