LEAN : 
MANUFACTURING & SERVICE INDUSTRY 
FINAL PROJECT PART A
SUMMARY OF ARTICLES 
Manufacturing 
Lean 
The 7 
Wastes 
of Lean 
Manufact 
uring 
Lean in 
Boeing 
Service 
Industry 
Case 
Studies : 
HR & 
Contact 
Centres 
Takeaway 
Compare
Brief History 
Henry Ford & 
Lean Lean Today 
Principles of Lean Manufacturing 
Identify 
value 
Map the 
Value 
Stream 
Create 
Flow 
Establish 
pull 
Seek 
Perfection
Over 
Production 
Waste of 
Motion 
Inventory Waste 
Production of Defects 
Waste of Waiting 
Transportation Waste 
Processing Waste
INTAGEBILITY 
PERISHABILITY 
INSEPARABILTY VARIABILITY
• Human Resources 
• Awarding the Employees – Motorola 
• Bridge Between an Employee and theOrganization 
• Human Capital Value Stream Map 
• Attraction 
• Selection 
• Orientation 
• Reward 
• Development 
• Management 
• Separation
Sr No Type Of Waste Manufacturing Service 
1 Over Production Producing More Spare Parts than 
required 
Information Sent when Not required 
– Printing Documents When not 
required 
2 Waste Of Defects Producing parts with defects Incorrect data entry 
3 Inventory Waste Stocking Rawmaterials Over Stocking Medicines in a 
Hospital 
4 Over Processing Waste Processing more than required Multiple entries for the same data in 
an form 
5 Waste of transportation Unnecessary movement of materials Movement of knowledge through 
emails when not required 
6 Waste of Waiting Dependency Queue for Bill Payment – ONLINE ? 
7 Waste of Motion Movement of people does not add 
value 
Movement of people from work desk 
to water stations, Xerox machines, 
fax etc..
What exactly is Lean ? 
Can Lean Be Applied Everywhere ? 
Business Strategy to Improve Profits…!! 
Increasing Efficiency 
Improving Quality 
Lowering Operational Cost 
Origins of Manufacturing But Applications Everywhere ………….
1. What is Lean? 
http://www.lean.org/WhatsLean/Principles.cfm 
http://www.lean.org/WhatsLean/History.cfm 
2. Lean in Manufacturing 
http://www.epa.gov/lean/environment/studies/auburn.htm 
3. The 7 Wastes 
http://www.lean-manufacturing-junction.com/lean-manufacturing-principles.html 
4. Lean in Service Industry 
http://cdn.intechopen.com/pdfs-wm/31666.pdf 
http://www.business-standard.com/article/management/lean-principles-for-services-112122400111_1.html 
5. Lean Wastes in Service industry 
http://www.processexcellencenetwork.com/lean-six-sigma-business-transformation/articles/8-wastes-of-lean-manufacturing- 
in-a-services-conte/ 
6. Definitions 
www.Wikipedia.org 
www.google.com
Project Part A By: 
Rohan Naik – 5009-5130 
Aditya Kamble – 5009-4898

Lean In Manufacturing and Service Industry

  • 1.
    LEAN : MANUFACTURING& SERVICE INDUSTRY FINAL PROJECT PART A
  • 2.
    SUMMARY OF ARTICLES Manufacturing Lean The 7 Wastes of Lean Manufact uring Lean in Boeing Service Industry Case Studies : HR & Contact Centres Takeaway Compare
  • 3.
    Brief History HenryFord & Lean Lean Today Principles of Lean Manufacturing Identify value Map the Value Stream Create Flow Establish pull Seek Perfection
  • 4.
    Over Production Wasteof Motion Inventory Waste Production of Defects Waste of Waiting Transportation Waste Processing Waste
  • 6.
  • 7.
    • Human Resources • Awarding the Employees – Motorola • Bridge Between an Employee and theOrganization • Human Capital Value Stream Map • Attraction • Selection • Orientation • Reward • Development • Management • Separation
  • 8.
    Sr No TypeOf Waste Manufacturing Service 1 Over Production Producing More Spare Parts than required Information Sent when Not required – Printing Documents When not required 2 Waste Of Defects Producing parts with defects Incorrect data entry 3 Inventory Waste Stocking Rawmaterials Over Stocking Medicines in a Hospital 4 Over Processing Waste Processing more than required Multiple entries for the same data in an form 5 Waste of transportation Unnecessary movement of materials Movement of knowledge through emails when not required 6 Waste of Waiting Dependency Queue for Bill Payment – ONLINE ? 7 Waste of Motion Movement of people does not add value Movement of people from work desk to water stations, Xerox machines, fax etc..
  • 9.
    What exactly isLean ? Can Lean Be Applied Everywhere ? Business Strategy to Improve Profits…!! Increasing Efficiency Improving Quality Lowering Operational Cost Origins of Manufacturing But Applications Everywhere ………….
  • 10.
    1. What isLean? http://www.lean.org/WhatsLean/Principles.cfm http://www.lean.org/WhatsLean/History.cfm 2. Lean in Manufacturing http://www.epa.gov/lean/environment/studies/auburn.htm 3. The 7 Wastes http://www.lean-manufacturing-junction.com/lean-manufacturing-principles.html 4. Lean in Service Industry http://cdn.intechopen.com/pdfs-wm/31666.pdf http://www.business-standard.com/article/management/lean-principles-for-services-112122400111_1.html 5. Lean Wastes in Service industry http://www.processexcellencenetwork.com/lean-six-sigma-business-transformation/articles/8-wastes-of-lean-manufacturing- in-a-services-conte/ 6. Definitions www.Wikipedia.org www.google.com
  • 11.
    Project Part ABy: Rohan Naik – 5009-5130 Aditya Kamble – 5009-4898