This presentation gives an over view of Lean techniques in Manufacturing Industry like Boeing and in service industry like the Contact Centers.

1. LEAN :
MANUFACTURING & SERVICE INDUSTRY
FINAL PROJECT PART A

2. SUMMARY OF ARTICLES
Manufacturing
Lean
The 7
Wastes
of Lean
Manufact
uring
Lean in
Boeing
Service
Industry
Case
Studies :
HR &
Contact
Centres
Takeaway
Compare

3. Brief History
Henry Ford &
Lean Lean Today
Principles of Lean Manufacturing
Identify
value
Map the
Value
Stream
Create
Flow
Establish
pull
Seek
Perfection

4. Over
Production
Waste of
Motion
Inventory Waste
Production of Defects
Waste of Waiting
Transportation Waste
Processing Waste

6. INTAGEBILITY
PERISHABILITY
INSEPARABILTY VARIABILITY

7. • Human Resources
• Awarding the Employees – Motorola
• Bridge Between an Employee and theOrganization
• Human Capital Value Stream Map
• Attraction
• Selection
• Orientation
• Reward
• Development
• Management
• Separation

8. Sr No Type Of Waste Manufacturing Service
1 Over Production Producing More Spare Parts than
required
Information Sent when Not required
– Printing Documents When not
required
2 Waste Of Defects Producing parts with defects Incorrect data entry
3 Inventory Waste Stocking Rawmaterials Over Stocking Medicines in a
Hospital
4 Over Processing Waste Processing more than required Multiple entries for the same data in
an form
5 Waste of transportation Unnecessary movement of materials Movement of knowledge through
emails when not required
6 Waste of Waiting Dependency Queue for Bill Payment – ONLINE ?
7 Waste of Motion Movement of people does not add
value
Movement of people from work desk
to water stations, Xerox machines,
fax etc..

9. What exactly is Lean ?
Can Lean Be Applied Everywhere ?
Business Strategy to Improve Profits…!!
Increasing Efficiency
Improving Quality
Lowering Operational Cost
Origins of Manufacturing But Applications Everywhere ………….

10. 1. What is Lean?
http://www.lean.org/WhatsLean/Principles.cfm
http://www.lean.org/WhatsLean/History.cfm
2. Lean in Manufacturing
http://www.epa.gov/lean/environment/studies/auburn.htm
3. The 7 Wastes
http://www.lean-manufacturing-junction.com/lean-manufacturing-principles.html
4. Lean in Service Industry
http://cdn.intechopen.com/pdfs-wm/31666.pdf
http://www.business-standard.com/article/management/lean-principles-for-services-112122400111_1.html
5. Lean Wastes in Service industry
http://www.processexcellencenetwork.com/lean-six-sigma-business-transformation/articles/8-wastes-of-lean-manufacturing-
in-a-services-conte/
6. Definitions
www.Wikipedia.org
www.google.com

11. Project Part A By:
Rohan Naik – 5009-5130
Aditya Kamble – 5009-4898