Om een team te (kunnen) leiden wat continu onderscheidende belevingen creëert, wordt er meer van jou als leider verwacht. Meer dan de helft van de teamleden is ‘millennial’. Zij hebben hoge verwachtingen als het gaat om betrokkenheid en beloning. Ze zijn continue op zoek naar leermogelijkheden, willen een transparant groeipad en inspirerende carrière mogelijkheden. Dit vraagt om 'EPIC Leadership'. EPIC staat voor Empowering, Purpose Driven, Inspiring en Coaching. Meer weten? Neem gerust contact met mij op!

1. © 2018 by Performance Solutions
LEIDERSCHAP
IN HOSPITALITY
Donderdag 1 februari 2018 @ Performance Solutions

2. © 2018 by Performance Solutions
Jeroen van der Schenk
Experience Engineer
http://www.linkedin.com/in/jeroenvanderschenk
http://www.twitter.com/jvdschenk
www.facebook.com/performancesolutions.eu

3. © 2018 by Performance Solutions
Leadership today is about
unlearning management
and relearning being human.
Javier Pladevall, CEO of Audi Volkswagen (Spain)
“

4. © 2018 by Performance Solutions
70% of leaders rate themselves as inspiring
and motivating, 82% of employees see their
leaders as fundamentally uninspiring
Research by Gallup & Forbes
“

5. competen(es
leiderschap
situa(oneel leiderschap
onderhandelen
leiderschapss(jlen
s(jl van leidinggeven
verschillende leiderschapss(jlen
leidinggevende
transforma(oneel leiderschap
mensgericht leiderschap
samenwerken
effec(viteit
delegeren
organisa(ecultuur
verandert
leiderschaps(jlen
inspira(e
resultaatgericht
lerende organisa(e
persoonlijk
direc(ef leiderschap
defini(e leiderschap
wat is management
laissez faire leiderschap
wat is leiderschap
organisa(eontwikkeling
organisa(ekunde
opleiding
4 s(jlen van leidinggeven
leiding geven
competen(emanagement
leergang
persoonlijk leiderschap defini(e
opera(oneel leidinggeven
managementvaardigheden
soorten leiderschapss(jlen
soorten leiderschap
dienend leiderschap
leiderschapss(jlen hersey en blanchard
autocra(sch leiderschap
communica(e
verbindend leiderschap
leiderschapskwaliteiten
mo(veren
situa(oneel leiderschap hersey blanchard
managements(jlen
leiderschap defini(e
kerncompeten(es
transac(oneel leiderschap
© 2018 by Performance Solutions
LEIDERSCHAP
IN HOSPITALITY
Donderdag 1 februari 2018 @ Performance Solutions

6. © 2018 by Performance Solutions
REVERSE THINKING

7. © 2018 by Performance Solutions
I am positively
Surprised
I feel
Touched
I am truly
Assisted
I feel
Recognized
Surprising Touching Assisting Recognizing
I feel
Empowered
I feel connected
to our Purpose
I am Inspired to
make a difference
I feel Coached and
set-up for success
Empowering Purpose-driven Inspiring Coaching
Intended Guest
Experience
Optimal Staff
Behaviour
Optimal Working
Climate
Optimal
Leadership Behaviour
EXPERIENCE BLUEPRINT
source: Start Reverse by André Wiringa

8. © 2018 by Performance Solutions
I am positively
Surprised
I feel
Touched
I am truly
Assisted
I feel
Recognized
Surprising Touching Assisting Recognizing
I feel
Empowered
I feel connected
to our Purpose
I am Inspired to
make a difference
I feel Coached and
set-up for success
Empowering Purpose-driven Inspiring Coaching
Intended Guest
Experience
Optimal Staff
Behaviour
Optimal Working
Climate
Optimal
Leadership Behaviour
EXPERIENCE BLUEPRINT
source: Start Reverse by André Wiringa

9. © 2018 by Performance Solutions
‘Extending beyond
the usual
or ordinary…’
EPIC LEADERSHIP

10. © 2018 by Performance Solutions
EMPOWERING
PURPOSE DRIVEN
INSPIRING
COACHING
EPIC LEADERSHIP

11. © 2018 by Performance Solutions
I am positively
Surprised
I feel
Touched
I am truly
Assisted
I feel
Recognized
Surprising Touching Assisting Recognizing
I feel
Empowered
I feel connected
to our Purpose
I am Inspired to
make a difference
I feel Coached and
set-up for success
Empowering Purpose-driven Inspiring Coaching
Intended Guest
Experience
Optimal Staff
Behaviour
Optimal Working
Climate
Optimal
Leadership Behaviour
EXPERIENCE BLUEPRINT
source: Start Reverse by André Wiringa

12. © 2018 by Performance Solutions
I am positively
Surprised
I feel
Touched
I am truly
Assisted
I feel
Recognized
Surprising Touching Assisting Recognizing
I feel
Empowered
I feel connected
to our Purpose
I am Inspired to
make a difference
I feel Coached and
set-up for success
Empowering Purpose-driven Inspiring Coaching
Intended Guest
Experience
Optimal Staff
Behaviour
Optimal Working
Climate
Optimal
Leadership Behaviour
EXPERIENCE BLUEPRINT
source: Start Reverse by André Wiringa

13. © 2018 by Performance Solutions
I am positively
Surprised
I feel
Touched
I am truly
Assisted
I feel
Recognized
Surprising Touching Assisting Recognizing
I feel
Empowered
I feel connected
to our Purpose
I am Inspired to
make a difference
I feel Coached and
set-up for success
Empowering Purpose-driven Inspiring Coaching
Intended Guest
Experience
Optimal Staff
Behaviour
Optimal Working
Climate
Optimal
Leadership Behaviour
EXPERIENCE BLUEPRINT
source: Start Reverse by André Wiringa

14. © 2018 by Performance Solutions
CEO /
BOARD
REGIONAL
MANAGERS
OPERATIONAL
MANAGERS
DEPARTMENT HEADS
SUPERVISORS
CO - WORKERS
CUSTOMERS
CEO /
BOARD
REGIONAL
MANAGERS
OPERATIONAL
MANAGERS
DEPARTMENT HEADS
SUPERVISORS
CO - WORKERS
CUSTOMERS

15. © 2018 by Performance Solutions
MILLENNIALS

16. © 2018 by Performance Solutions
MILLENNIALS
Meaning
Happiness
Connectedness

17. © 2018 by Performance Solutions
15% more profitability
30% more productivity
12% higher customer engagement
30% less staff turnover
62% fewer safety issues
37% less absenteeism
source: forbes.com
Engaged teams are….

18. © 2018 by Performance Solutions
EPIC LEADERSHIP
Protection
Potential
Permission

19. © 2018 by Performance Solutions
EPIC LEADERSHIP
Protection
Potential
Permission

20. © 2018 by Performance Solutions

21. © 2018 by Performance Solutions
EPIC LEADERSHIP
Protection
Potential
Permission

22. © 2018 by Performance Solutions

23. © 2018 by Performance Solutions
EPIC LEADERSHIP
Protection
Potential
Permission

24. © 2018 by Performance Solutions
EMPOWERING
PURPOSE DRIVEN
INSPIRING
COACHING
EPIC LEADERSHIP

25. WE ARE PERFORMANCE SOLUTIONS …
DELIGHTED TO BE YOUR PARTNER
TO BECOME MORE CLIENT FOCUSSED &
EMPOWER YOUR EMPLOYEES & LEADERSHIP TEAM
TO MAKE THE DIFFERENCE!

26. © 2018 by Performance Solutions
HOSPITALITY RETAIL AND MORE…
CLIENTS WE ARE PROUD OF