The board of directors at Restview Hospital chose the Standard Software package over the recommendation of the accounting manager, Mary. Mary had researched various options and felt Reliable Computer's software would be best. However, the facility administrator, Jack, pressured the board to choose Standard instead. As a result, Restview incurred thousands in unnecessary expenses.

1. RESTVIEW HOSPITAL:
CASE STUDY
FARAH AINAA
ZAHIRA ZAHRIMAN
SHERMA AZERAH
JESLYN WONG
NUR MASYITAH

2. OVERVIEW OF THE CASE
Restview Hospital
Mary Carter : Accounting Manager
Jack Morelli : Facility Administrator
Mary researches software to implement at Restview handling accounts-billing
Vendors considered after research and reviewing actual use in other organizations
Standard Software considered after pressured from Jack
(Mary) chooses Reliable Computer's vendor
Jack sabotaged Mary's time/research at board of directors meeting
Convinces directors to choose Standard (?)
Restview incurs THOUSANDS in unnecessary expenses...

3. QUESTION 1
HOW WOULD YOU EXPLAIN THE BOARD'S DECISION TO
PURCHASE THE SOFTWARE PACKAGE FROM STANDARD?

4. The board's decision to purchase the software package from Standard was
not the best decision to do and this occurred because ;
• e.g : the board only listen to Jack's opinion just
because he is the Facility Administrator of the
company whilst Mary is only an Accounting
Manager. Jack is practicing availability bias where
he tend to base his judgements on information
that is readily available to him.
1. They only listen
to one side of
story.
• e.g : during the board directors' meeting,
they excluded Mary's report. Instead of doing
that they should considered report from
other departments as well.
2. They did not do
further
investigation/
inspection to the
vendors.

5. Question 2
How much power relative to this decision did Mary, Jack and the
president of Standard Software possess, and what type of power
was it?

6. Mary
(Legitimate
Power)
She being
affected by
Legitimate
Power since she
considered
after research
and reviewing
actual use in
organization.
Jack
(Coercive
power)
Sabotaged
Mary’s time/
research at
board of
directors
meeting.
President of
Standard
Software
(Referent
power)
Considered
vendor after
being pressured
from Jack.

7. QUESTION 3
WHAT COULD MARY HAVE DONE TO GAIN MORE INFLUENCE
OVER THE DECISION?

8. Besides Jack, Mary should
also inform the other board
of directors about the
possibility of negative
outcome if used Standard
Software System.
Mary should stay firm
in attending the next
meeting with Jack so
that she can explain
and present it to the
board of director
herself.
Mary should suggest
to the board of
director in including
the other department
manager in the
meeting so that, they
could achieved a
better decision.