This document discusses leadership and management. It defines leadership as influencing others in a desired way through vision. It lists characteristics of effective leaders such as courage, integrity, and initiative. Common practices of leaders include challenging processes, inspiring a shared vision, enabling others to act, and modeling the way. The document also discusses transformational leadership and different types of leadership styles. It then defines management as what managers do, such as planning, organizing, decision making, and controlling to accomplish organizational goals efficiently. Managers work with and through others to achieve these goals.

1. LEADERSHIP AND MANAGEMENT

2. LEADERSHIP
Leading – is a process by which a person
with vision is able to influence the activities
and outcomes in others in a desired way.

3. Characteristics of a leader
• Courage • Integrity
• Decisiveness • Judgement
• Endurance • Justice
• Enthusiasm • Knowledge
• Initiative • Loyalty
• Unselfishness • Tact
• Excellence • Risk management
• Assertiveness • Strength
• Dedication • Honour
• Inspiration • Performance

4. Common definition of leaders
Someone who has a followers.
An effective leader is not someone who is
loved or admired. He/she is someone whose
followers do the right things. Popularity is
not leadership
Leaders are visible. He sets examples
Leadership is not about rank, privileges, titles,
or money. It is about responsibility.
Leaders are not preachers, they’re doers

5. Identifiable practices of a common
leader
1. Challenge the process (be active, search for
opportunities, experiment, take risks.
2. Inspire a shared vision
3. Enable others to act (knows how to designate
works)
4. Model the way
5. Encourage the heart

6. Becoming a hotel leader
 Be decisive
Follow through
Select the best
Empower employees
Enhance career development

7. Types of Leadership
1. Transactional Leadership – able to bring a
desired actions from others by using certain
behaviours, rewards and incentives
LEADER
SITUATION FOLLOWERS

8. Transformational Leadership
• A person who inspires others to reach beyond
normal expectations. Developing and
encouraging their followers individually.
 Charisma
Individual consideration
Intellectual stimulation

9. MANAGEMENT

10. What is Management?
• Management is simply what managers do:
Plan, organize, make decisions, communicate,
motivate, and control.
• Management is defines as “the process of
working with and through others to
accomplish organizational goals in an efficient
and effective way.

11. Who are Managers?
• Manager is someone who works with and
manages others’ activities to accomplish
organizational goals in an efficient and
effective way