Some of the unique challenges that Tech Comms managers face are offshoring, outsourcing, vendor management, managing across countries, justification of resources etc. In this workshop we will work with real life scenarios and learn from solutions that have been implemented in organizations to manage and lead effective content management teams. You will be exposed to ideas and and handy tools that we to build your team with a varied set of skills for scalability and longevity.

2. Leadership and
Management in
Technical
Documentation
MANAGEMENT WORKSHOP PART 1

3. Agenda
• Building a multi-dimensional team
• Managing Performance
• Making Decisions
• ManagingVendors
• Managing Change

4. Building a
multi-
dimensional
team
Justification for
Resources
Managing
performance
Decision
Making
Vendor
management
Managing
Change

5. In this workshop

6. You will
• Set up in small groups/teams
• Identify aTeam Manager
• Build and manage a Content team using the information shared in the
following slides

7. Building a Multi-Dimensional
Team

8. Factors
• Identifying key required skills
• Complementary personality traits
• Interviewing and selection
• Aptitude
• Onboarding
• Assignments

9. Justification for Resources

10. Factors
• Needs assessment – increasing workload, new skillset, backfilling
• Budget
• Timing

11. Performance Management

12. Factors
• Aptitude
• Contribution – effective time management, carrying a full workload
(and some), keenness to learn, stepping above and beyond
• Cross-functional presence – working with your team and across
adjacent teams
• Managing relationships

13. Decision Making

14. Factors
• Tools
• Establishing processes – defining the authoring, publishing,
maintenance workflow
• Offshoring –The practice of basing some of a company's processes or
services overseas, so as to take advantage of lower costs.
• Outsourcing –You may choose to outsource a function to another
company.

15. Vendor Management

16. Factors
• Share Information and Priorities
• Balance Commitment and Competition
• Allow KeyVendors to HelpYou Strategize
• Build Partnerships for the LongTerm
• Seek to UnderstandYourVendor's BusinessToo
• Negotiate to aWin-Win Agreement
• ComeTogether onValue

17. Managing Change

18. Factors
• SharedVision
• Accountability
• Stakeholder Involvement
• Tools and Skills
• Enabling Behavior
• Measures and Processes

19. Questions?
Eeshita Grover
egrover@cisco.com