LavaCon 2017 - Who Cares About Change?

•

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Content moves around. It passes back and forth between authoring, editing, reviewing, and publishing before ever reaching its intended audience. Each touch point creates change, but often that change is elusive or unknown. In regulated industries such as healthcare, aerospace, and pharmaceuticals, proving that you have control over content change is a vital capability. How can you gain and demonstrate that control and how do you present an audit trail of change to the relevant audiences in an appropriate format?

Technology

Who Cares
About Change?
Tristan Mitchell

Identification
Representation
Management
of XML Change

“Everything
changes and
nothing
remains still”
“Change is the
only constant”

“To improve is to
change, so to be
perfect is to have
changed often.”

UNAVOIDABLE TRUTH #2
Stakeholders want
to see the changes

Authors
Editors
SMEs
Reviewers
CustomersAuditors

UNAVOIDABLE TRUTH #3
Change must first be
identified before you
can show it

Revision log
Version control
Change tracking
Comparison
Native Markup
(e.g. DITA)
Processing
instructions
Identification
@rev attribute
@status attribute
Release management
domain
Representation

OPPORTUNITY #1
Even change can
be reused
(if you represent it using structure)

OPPORTUNITY #2
Identified change can
be published

MAKING IT WORK
Provide stakeholders
with changes relevant to
their needs

Authors
Editors
SMEs
Reviewers
CustomersAuditors
Tracked changes
Tracked changes
Published changes
Change summary
Published changes
Change summary
Tracked changes
Published changes
Change summary
Published changes

HEALTHCARE CASE STUDY
• Word-based solution using change tracking
• Redline PDF ‘printed’ from Word
• Content moved to DITA-based system
• Conditional processing supports alternate requirements
• Change-tracking is no longer possible due to reuse
• Comparison used to create DITA source for redline publishing

CASE STUDY
Editor
CMS
HTML
&
CSS
PDF
DITA
OT
Publishing
Tool
DITA workflow

SUMMARY
• Content changes, constantly
• Think about who your change stakeholders are
• Build a mechanism for identifying and representing change
• Remember why you chose XML
• Provide changes in a way that meets stakeholder needs
@TristanDeltaXMLtristan.mitchell@deltaxml.com

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LavaCon 2017 - Who Cares About Change?

1. Who Cares About Change? Tristan Mitchell

7. Identification Representation Management of XML Change

8. UNAVOIDABLE TRUTH #1 Content Changes

9. “Everything changes and nothing remains still” “Change is the only constant”

10. “To improve is to change, so to be perfect is to have changed often.”

11. UNAVOIDABLE TRUTH #2 Stakeholders want to see the changes

12. Authors Editors SMEs Reviewers CustomersAuditors

13. UNAVOIDABLE TRUTH #3 Change must first be identified before you can show it

14. Revision log Version control Change tracking Comparison Native Markup (e.g. DITA) Processing instructions Identification @rev attribute @status attribute Release management domain Representation

15. OPPORTUNITY #1 Even change can be reused (if you represent it using structure)

16.

17. OPPORTUNITY #2 Identified change can be published

18.

19.

20. MAKING IT WORK Provide stakeholders with changes relevant to their needs

21. Authors Editors SMEs Reviewers CustomersAuditors Tracked changes Tracked changes Published changes Change summary Published changes Change summary Tracked changes Published changes Change summary Published changes

22. MAKING IT WORK Customer Case Study

23. HEALTHCARE CASE STUDY • Word-based solution using change tracking • Redline PDF ‘printed’ from Word • Content moved to DITA-based system • Conditional processing supports alternate requirements • Change-tracking is no longer possible due to reuse • Comparison used to create DITA source for redline publishing

24. CASE STUDY Editor CMS HTML & CSS PDF DITA OT Publishing Tool DITA workflow

25. SUMMARY • Content changes, constantly • Think about who your change stakeholders are • Build a mechanism for identifying and representing change • Remember why you chose XML • Provide changes in a way that meets stakeholder needs @TristanDeltaXMLtristan.mitchell@deltaxml.com

LavaCon 2017 - Who Cares About Change?

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