1. 2318 Matthew Place, Zion, Illinois 60099847-652-6545Christamm79@sbcglobal.net
Christa Mendoza
Summary
Customer service representative dedicated to providing customer satisfaction and contributing to the
company’s success. Very detailed-oriented, works independently, and is a problem-solver that takes
initiative to go above and beyond expectations.
Skills
 Time management  Data entry; typing 60-65 WPM
 Critical thinker  Proficient in Microsoft Word & Excel
 Meticulous attention to detail  10-Key pad and calculator
 Strong interpersonal and
communication skills
 Effectively navigates internet
 Customer service oriented  Multi-line phone proficiency
Experience
March 2008-Present Abbott Laboratories Employees Credit Union Gurnee, IL
Te ller Supervisor
 Provides daily member/customer service
 Assists members/customersin person,by phone, and via emailwith product information,
promotions,questions,and concerns
 Cross sells credit union products to bettermeet the member’sfinancialneeds
 Updates,verifies, and edits customer’sdata and information in the bank’sdatabase
 Processesfinancialtransactions (cash,checks,loan payments,etc.)
 Manages 1-5 Tellers
 Coach and mentors Tellers
June 2007 to March 2008 GiftCo, Inc. Vernon Hills, IL
Re ceptionist
 Answered and routed calls from a multiple phone line system
 Operated an intercom system
 Verified accuracy of ordersplaced into the system
July 2004 to June 2007 Matthews Employment Waukegan, IL
Customer Se rvice
 Answered phones in callcenter
 Placed ordersvia phone/fax
 Released in stock productsto be shipped
 Emailed proposals for outside Sales Associatesusing Microsoft Outlook
Education
1994-1998 Zion Benton Township High School Zion, IL
High School Diploma