1. Prashant P. Kalokh
House No. 95/A,
Kalokh House,
Near Hanuman Temple,
Worli Village,
Mumbai 400030
Cell: +91-7506641664
+91-9029022556
prashantkalokh@gmail.com
Passport Details
Passport Number: F8497746
Issue Date: 22/06/2016
Expiry Date: 21/05/2026
Place of Issue: Mumbai
DOB: 06/04/1985
Career Snapshot
 Twelve years of
commended
performance in key
customer service and
support roles
 MS Office “power-user”
with additional
proficiencies in assorted
databases
 Expert in customer
care/communications,
problem solving,
relationship building and
user training and
support
Computer Skills -
Experts
Word, Excel, PowerPoint,
Outlook
Experts in SAP &
Tally 9.0
Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence within high-
volume environmentsthat include meeting challenging targets on a daily, rolling to
weekly and monthly basis
Key Skills
 World-Class Customer Service
 MIS specialists
 Analysis and Innovation
 Sound Analytical Skillset
 Good knowledge of Pricing
and CMS.
 Quality Auditing
 Technical/User Support
 Complaint Handling
 Reports & Documentation
 Knowledge of Six Sigma
Tools (LEAN, Variation
studies)
Professional Experience
GRANT INVESTRA DE LTD. (HINDUJA GROUP)
 Revenue Generation – Keeping tabs on all
accounts of the company in which used to
get collection and subscription payments of
the STB’s.
 Payment Gateway – Handling Various
activities of Gateways also controlling
subscription payments throughout
aggregator (Citrus) and Yes Bank.
 Bank Reconciliation, Stock Reconciliation,
Payment Gateway Reco., Budgeting.
 Intensive MIS Reports - Creating MIS/
Dashboard report and presenting it to the
concern Department. Implement and
analysis data to create daily, weekly,
monthly, and quarterly reports. Generate
timely and accurate reports for analysis.
 Generating & maintaining day to day MIS
Data and updating the management and
Determined required data by analyzing
various databases and created customized
reports.
 SAP – Handling Accounts Receivables end
to end in SAP through Templates, Posing,
Bank Reconciliation. To run the process,
Clear open items everyday, rectify errors.
Also publish SAP reports to the
management at various level.
Senior Executive – Finance,Oct2015
till date

2. Mission Statement
Strive to exceed
customer/ employer
expectations by delivering
second-to-none service.
Maintain customer
centricity in all initiatives
and interactions, always
putting the customer first.
 Having done VAT, CST, PT, ET Registration
in all states of India and handling KYC &
important documents of the company as
well as directors.
 Using C-Net software for the sales and
purchases and also giving approvals for the
STB’s against the payments.
INDIA IDEAS.COM LTD.
Well Known as BILLDESK (Payment Gateway-
E-COMMERCE)
JOB PROFILE:
 Handling Various Banks Reconciliation for
payment gateways, Refunds, Chargeback
and Remittance
 Sharing Summary reports with respective
banks for the successful transactions and
keeping track of remittance through
NEFT/RTGS
 Handling Customers as well as bank queries
regarding transactions and doing follow up
of their remittance
 Updating daily MIS which has been utilized
for current as well as future prospects
which were replicated in many banking
related projects
 Coordinating with banks for possible new
projects rather Net Banking like Mobile
Recharge Tool and wallet transactions.
BA CONTINNUM INDIA PVT. LTD.
A non-bank subsidiary of Bank of America
JOB PROFILE:
UNDERWRITING :
 Through scrutiny of application of home
finance (home loans and mortgages) forms
and approving the credit limits upto USD$
150,000 post documents verification and
credit standings, for prime and sub-prime
markets
 Key responsibilities also included preparing
documentation which consisted loan
agreements, affidavit formats, Note,
Central Operations,Nov 2013To Oct
2015
TeamDeveloper,Apr‘07 toJul ‘13

3. Mortgage, 1008, 1003, Deed of Trust, HUD
(Settlement Statement), Underwriting
Transmittal Summaries, Income
Documentation (Pay Stubs, W2, W9, SSI
 Income, Rental Income, Gift Certs.).
Seeking approvals for these applications
and accordingly processing these
applications.
TRUSTEE SERVICES :
 Processing foreclosing procedures and
sending notices to the homeowners as the
homeowners filed for bankruptcy. This is a
critical process requiring high analytical
skills.
HBL GLOBAL PVT. LTD
A subsidiary of HDFC Bank
JOB PROFILE:
CREDIT CARD and PERSONAL LOAN:
 Servicing credit card applications and
documentation from the customers who
currently hold credit card and personal
loans from HDFC bank
 Responsibilities also included preparing
documentation which consisted loan
agreements, affidavit formats, civil reports
(CIBIL credit reports, Address proofed
documents, Identity Proofed documents),
guarantor’s agreements, guarantor
documentation filing and verifications
 Seeking approvals for these applications
and accordingly processing these
applications.
CustomerService Executive,Apr 2005
to Apr 2007
Professional Education
M.F.M (Master in Financial Management)
 Successfully completed masters securing “B” Grade in Three year
post graduate course in financial management from Chetana College,
Mumbai University in the year of 2012-2015.
 Bachelor of Commerce, 2005, Mumbai University
Linguistic Ability: English, Hindi, Marathi